HELP: Need to transfer contacts TO 7500

[Scottiebessler]

I have BitPim using "8300" via "sanyo serial", as mentioned previously in forum...cannot SEND contacts to phone??? Any help? 2 local Sprint Stores unable to transfer.


Thanks!!

Scottie

[dfwtxpatrick]

Are you using a Serial Cable? IF so, I don't know what effect that would have on your using Bitpim.

Now, if you have Bitpim and a Data Cable, all you need is the drivers for the phone. You don't even need both phone drivers, as they appear to work as long as they are as new as the 8100.

Once you have installed the Drivers for the Sanyo Phones, connect your 8300 to the computer w/ Bitpim. You should be able to see if Bitpim sees the phone. If not, continue to go through and connect the phone.

Once Bitpim sees the phone, select "Get Data" and on the next screen select Contacts. Then Bitpim will download the Phonebook to the computer. Once this is done, go through the same thing to get the 7500 connected to the computer.

Once you have the 7500 connected to Bitpim, select "Send Data" to the phone and it will move your contacts to the 7500.

Just so you'll know, I have moved contacts between 4900's to 7300's, 8100's to 5400's and so on. Now you do have to pay attention if the phone books are set up the same. Meaning, if the 8100 has the contacts listed as Home, Work, Mobile and the 7300 has them listed as Mobile, Work, Home, then you will have a mixed up phonebook.

If this is the case, you will have to go into Bitpim and change the contacts in there.

[Scottiebessler]

I am using a usb cable, but another post mentioned that in order for BitPim to recognize the phone, I had to "fake" the setting to an 8300, and also connect using the "Sanyo Serial Port", rather than Sanyo Usb Port. I can confirm that it will connect to the phone using these options, and "get" the contacts from it. When I "send" phone book data to it, however, the software goes through the motions like its writing all the contacts, the phone makes a reference that it needs service. Once the contacts are all sent to the phone, it reboots, but alas, no contacts are in the phone. So thats where I am at...any ideas?

[dfwtxpatrick]

I forgot to tell you to put a couple of contacts into the 7500. I did find this to be a problem. Just one or two should do the trick. I guess it helps Bitpim "Find" the phonebook on the 7500.

Also make sure your selecting "Replace All" and that should add the phone book as well. See what happens.

[Scottiebessler]

Still a no go. I actually had about 10 contacts on it before, as well as being completely empty. It goes through the motions, but the contacts arent there?? ANy other ideas?

Thanks, again!

Scottie

[dfwtxpatrick]

Unfortunately, I am at a loss. I even went through the motions to see if I missed something.

Do you have the latest version? If so, maybe contact Bitpim and see if they can offer some help. They may tell you that the 7500 isn't supported yet. I know that could be a contributing factor.

[ubiquityman]

The 7500 does not work with BitPIM.

I tried all the profiles. It's not the same as the other Sanyo phones and the 8300 profile does not work. It reads partially, and writes reset the phone if you're lucky, but the data is not correct.

[VibrantRedGT]

Just tried BitPim with my neighbors 7500. It added 3 contacts out of 115. Why would it only do that many? Anyone found the secret? I works with my 9000 fine.

[Deval]

I believe the Sprint stores can now swap the pb for you...dont quote me on it yet...havent tried

[VibrantRedGT]

I believe the Sprint stores can now swap the pb for you...dont quote me on it yet...havent tried

No dice. After waiting an hour at the Sprint store they couldn't do it. He has over 200 contacts. Moving one at a time or waiting for the people to call is nuts. Sprint should have had something worked out for customers purchasing a $350+ phone.

[dfwtxpatrick]

Obviously, bitpim is not upgraded to the 7500 yet.

As for the stores not being able to swap the phonebook, I do believe that is bogus. But SPCS is getting ahead of itself w/ the phones and not having the software to upgrade the phone.

I know he doesn't want to hear this, but, I guess he better get typing. He could have had it done already by now anyway.

[Deval]

Obviously, bitpim is not upgraded to the 7500 yet.

As for the stores not being able to swap the phonebook, I do believe that is bogus. But SPCS is getting ahead of itself w/ the phones and not having the software to upgrade the phone.

I know he doesn't want to hear this, but, I guess he better get typing. He could have had it done already by now anyway.

its up to the company which makes the program for us to make a working version...kinda out of our hands my friend

[VibrantRedGT]

its up to the company which makes the program for us to make a working version...kinda out of our hands my friend

What have you been telling your customers when they purchase a 7500?

[3G Cables]

No dice. After waiting an hour at the Sprint store they couldn't do it. He has over 200 contacts. Moving one at a time or waiting for the people to call is nuts. Sprint should have had something worked out for customers purchasing a $350+ phone.

It is the customer’s responsibility to know the functions and limitations of their phone before purchasing. And Sprint even gives a 14 day return policy for the customer to read their users manual and do research to find out the limitations of their phone.

[dfwtxpatrick]

its up to the company which makes the program for us to make a working version...kinda out of our hands my friend

Trust me, I wasn't picking on the stores, they don't make the rules. I was picking on SPCS as they should have had all that stuff to the stores prior to the launch of the phone.

I know you Deval, you'd make the program yourself if you could.

I just hate seeing SPCS get so ahead of itself lately. Hell, when the Treo 600 first came out (I activated one of the first ones at the time.) and I got one, you couldn't find a case or car charger for almost 2 months. Then I had to get it from Radio Shack.

[VibrantRedGT]

It is the customer’s responsibility to know the functions and limitations of their phone before purchasing. And Sprint even gives a 14 day return policy for the customer to read their users manual and do research to find out the limitations of their phone.

This is an upgrade from a 7400. No return policy here.

[synrgy]

I was looking for software to do this with my 7500 since I first got it 3 weeks ago. Tried bitpim and a couple others which didn't work except to somewhat read data from the phone, would not write at all. Stumbled across datapilot last night and their new version has direct support for the MM-7500 and it worked pretty good for getting contacts off my old 740 to put on the 7500. Didn't get a chance to play with it much since it was pretty late when I got it. Can look at the specs for it here (http://www.datapilot.com)

[3G Cables]

This is an upgrade from a 7400. No return policy here.

SPCS does not have to support the phone at all as far as data transfer. They do it as a courtesy.

However, your problem is now solved with the new Datapilot. Enjoy!
http://www.susteen.com/phones_sanyo.htm

[VibrantRedGT]

Actually this is correct link from synrgy.
http://www.datapilot.com/phones_sanyo.htm

I just downloaded it for free.

[3G Cables]

Actually this is correct link from synrgy.
http://www.datapilot.com/phones_sanyo.htm

I just downloaded it for free.

Thats exactly what I posted above (takes you to the exact place) and congrats :tu:

[VibrantRedGT]

Thats exactly what I posted above (takes you to the exact place) and congrats :tu:


Ok...sorry. When I clicked on yours it didn't show the Sanyo 9000, 7500 or 4930 is all. I'm gonna see if it works good with the 7500 and 9000. :tu:

[kh6idf]

This is what I've been waiting for - it says it will work with Windows 98SE. I already have the cable that came with the phone, so I'll purchase the software download tonight and report back tomorrow how it works. Thanks for posting this information!
:tu:

[kh6idf]

OK, I purchased and downloaded datapilot, and also installed the USB driver pack. It does work, after a few snags with the installation. I'm running windows 98SE and can get photos off the phone and have backed up my phonebook to the PC. I notice the data transfer when downloading pictures is SLOW. I have USB 2.0 but it must be limited by the phone or be running as USB 1.0. Oh well, at least it works. I'm favorably impressed by the picture quality of the 7500 now that I can see them on a non-tiny screen.

[VibrantRedGT]

Which one did you buy ($34.95, $59.95)?

[kh6idf]

I bought the $34.95 (download only, no CD) version.

[rtstone001]

I have the same problem.

[jeffrussell]

I downloaded the trial version off of download.com and it didn't have support for my phone on the download, but they state on the website that they do. Did anyone see where you could download a trial directly from susteen? I would think they would have the correct version there. I am using the RL-4930 Sanyo.

Thanks!

[VibrantRedGT]

I also did the trial version just to get the contacts over to the 7500. It does not support the 7500, 9000 or 4930.

[Deval]

Ok I asked around today (kinda skipped work...was too tired), and some stores can get the pb to swap, but it seems to work only from Sanyo to Sanyo

[3G Cables]

Ok I asked around today (kinda skipped work...was too tired), and some stores can get the pb to swap, but it seems to work only from Sanyo to Sanyo

Deval,

Do you mean using QPST or Datapilot or Futuredial CSS? Or which program are you specifically referring to in your/your stores cases?

[Deval]

Pst

[jetman028]

The SPCS store tried for over a hour yesterday to transfer contacts from my 8300 to my 7500 with no luck at all. :frustrate

[MRBBWLOVERVA]

you so right there ....i feel that hell if im shelling out that much for a phone i either wanted a phone that was going to do what i want it too....meaning that everything should have been in the box... and after adding the other services sprint should thorw in something

[Deval]

they provide cell phone service...you really cant expect them to throw in something for free just because you went into the store to buy a phone?

[3G Cables]

they provide cell phone service...you really cant expect them to throw in something for free just because you went into the store to buy a phone?

:good:

People these days expect everything for free or $1. It is the new "e-bay mentality".

[Deval]

exactly...I have customers ask for free stuff...its like...you aren't doing me a favor by coming into my store and cursing at me because you broke your phone, and myself refusing to give you a free replacement

[mcm8327]

I sort of came up with a solution for the 7500 and bitpim. For whatever reason I am able to write contacts to the phone, using the 8300 settings. However there is a catch, I only have 52 contacts, so this may not be as easy for people with larger contact lists. Just enter the same number of blank contacts that you have contacts wishing to transfer. For example I made a contact called "A" with no numbers, and then did this using 51 other combinations of letters. Then did the export and it overwrites all the blank contacts. The contacts are not in alphabetical order, but can still be selected by keying in the first letter of the contact name. This does take some effort, but in my opinon is much easier than keying in all the information.

Hope this helps....

[ThaGeneral]

Actually this is correct link from synrgy.
http://www.datapilot.com/phones_sanyo.htm

I just downloaded it for free.


For Free? Where? How...

[dm33]

you so right there ....i feel that hell if im shelling out that much for a phone i either wanted a phone that was going to do what i want it too....meaning that everything should have been in the box... and after adding the other services sprint should thorw in something
I agree. Folks forget what phones are for. Its not for pictures, movies, playing mp3s, ringtones etc. ITS TO MAKE PHONE CALLS.

Every phone allows a huge phonebook with all sorts of information in it. They create protocols and even provide a cable so that you can transfer the information back and forth.

But then they dont include the software to transfer your phonebook from your previous phone!!! Seems like a huge whole. I don't want to resync every day, I don't care if it comes from outlook. I mostly want to transfer the information from my previous Sanyo phone to my new Sanyo phone. How hard can it be?

I really don't understand the business model here. Why don't all the phones just use a single simple way to access at least the phonebook? Some poor developer is actually writing code for the next Sanyo that breaks programs that work with the older Sanyo phones. Why does it have to be different every time.

What software does Sanyo intend to be used to talk to the phone? Sanyo doesn't sell it, Sprint doesn't sell it. Its like a big secret how to talk to the phones.

[Deval]

I dont know about you....I swap phonebooks daily for the 7500 at work

[dm33]

FYI. I've been working with the BitPim developers and we've successfully uploaded and downloaded the phonebook from the 7500. However, there are several minor issues they're trying to clear up before claiming support for it. Hopefully sometime next week it should be available from their site.

[Marlon_JB2]

FYI. I've been working with the BitPim developers and we've successfully uploaded and downloaded the phonebook from the 7500. However, there are several minor issues they're trying to clear up before claiming support for it. Hopefully sometime next week it should be available from their site.
Mac version too? :)

[dm33]

Mac version too? :)
Yup. BitPim supports Windows, Linux, MacOSX.
Version .9.02 is now available with 7500 support. Its not showing up for me on the bitpim homepage, but is showing up on the download page at, http://sourceforge.net/project/showfiles.php?group_id=75211&package_id=75636&release_id=422394

[swak]

Excellent Info, I just tried it and it worked, can't wait to see official version. Thank you. I have only had my 7500 for 2 weeks, and I just read it being phased out. Say it ain't so, this is the best phone I've ever owned.

[3G Cables]

Excellent Info, I just tried it and it worked, can't wait to see official version. Thank you. I have only had my 7500 for 2 weeks, and I just read it being phased out. Say it ain't so, this is the best phone I've ever owned.

Yep, the official version is now up =)

[dm33]

Mac version too? :)
Did you ever get it working on the Mac? Bitpim runs on the Mac, but is there a driver for the 7500? I'm considering getting a Powerbook and am checking out if my devices are supported or not.

[3G Cables]

Did you ever get it working on the Mac? Bitpim runs on the Mac, but is there a driver for the 7500? I'm considering getting a Powerbook and am checking out if my devices are supported or not.

All phone drivers are already included emeded into MacOS so yes, it works on a Mac.