SERO and U/L Text

[CaseyGirl]

I don't know if this has been discussed before in this area or others, but I have a question regarding SERO and U/L text.

My brother wants to switch his plan to the SERO plan. But he has G/F Vision which includes U/L text msgs. If he does switch, does he lose his U/L text messages? I know that the SERO has U/L web and picture mail which is nice, but the text msgs is what he's concerned with.

Any suggestions?

[soggystockings]

No go on the unlimited txt.... :frustrate i have sero also...no dice :mad:

[CaseyGirl]

So you can't keep your U/L Text when you switch to SERO?

Ugh. This sucks.

[Slick5300]

Sorry, what is SERO?

[soggystockings]

So you can't keep your U/L Text when you switch to SERO?

Ugh. This sucks.


Tell me about it...Its and awesome plan if you have a power vision phone for the tv and stuff if he is into that...Im paying $5 for 100 text.. :frustrate

For the guy who asked what is SERO plan do a search on the forum you might find some info...

[CaseyGirl]

I don't know if my brother is going to want to switch to SERO because of this. It is still cheaper than the plan that he's got even if he pays the $15.00 unlimited text because Vision will be included in this plan instead of paying the $15.00 fee for it.

Hmmmm ... let me suggest and see what he says.

[Dan]

Apparently their IS a $0 UL SERO text code, but getting a rep to apply it may be like pulling teeth! If you get the $30/500 plan with powervision and pay $15 for UL text (you can talk em down to 10 easily) your paying $45 for 500 mins, UL powervision and UL text messages............. still a good deal.

make a couple calls and I'd bet that the UL text is offered at $10/month! Considering most people are paying $25/month or more for power vision and UL text SERO is still the better option IMO.

[toddc79]

Apparently their IS a $0 UL SERO text code, but getting a rep to apply it may be like pulling teeth! If you get the $30/500 plan with powervision and pay $15 for UL text (you can talk em down to 10 easily) your paying $45 for 500 mins, UL powervision and UL text messages............. still a good deal.

make a couple calls and I'd bet that the UL text is offered at $10/month! Considering most people are paying $25/month or more for power vision and UL text SERO is still the better option IMO.

i did a sero plan, called retention, told her i was looking for earlier n&w and cheaper unlimited text plan.... she put me on hold for awhile came back and offered me unlim text for $10, n&w for $5 - $5 credit.... so $40 for - 500 min,unlim text,vision,pic mail,m2m,7pm,roaming aint bad at all.

[Dan]

i did a sero plan, called retention, told her i was looking for earlier n&w and cheaper unlimited text plan.... she put me on hold for awhile came back and offered me unlim text for $10, n&w for $5 - $5 credit.... so $40 for - 500 min,unlim text,vision,pic mail,m2m,7pm,roaming aint bad at all.


I'd not be complaining! :) Nice deal to be sure :tu:

[lanrover]

How do you call the retentions dept

[Deval]

I think that code expired

[theChosen1G]

Has anyone got some type of text messaging discount as of today?

Hoping there is still a code out there for at least 100 free text messages. That's the only feature from my g/f vision that I have to carry over.

[soggystockings]

Im looking for a free text code as well...I have the sero plan...

[yonj46]

i signed up for SERO a week ago. I emailed Ecare and told them that the rep told me I could have 7pm nites and 100 free text. They declined to do it. Now heres the messed up part. Once my business discount was applied. My company 25% and USAA membership 5%. I emailed back the same email content and they gave me the 7pm nites and 100 text free on both my lines. so yes it can be done

[fl00d_pr0z]

You got 100 texts, not unlimited

[yonj46]

i know i was responding to onegee


he asked is there any free text codes even for 100

[theChosen1G]

Appreciate it yonj46!

I ended up getting U/L text for $10. I don't mind paying it, my new plan is still unbeatable. I don't think I'm going to EVER switch from this plan (except maybe to the higher MRC sero plan later when/if my usage goes up again).

[thanadeallys]

When they offer options for free, do they do it in the form of making the option straight out $0, or does it come as a credit on your invoice?

I was offered 500 text messages for free and nights and weekends at 7pm for $5 through ecare on a sero plan; it's already changed supposedly but I can't confirm it. The email conversation originally started out with the rep offering me unlimited text messages free and n/w at 7pm for $5. I'm not sure if I'm pushing my luck by persisting to ask.

[theChosen1G]

The longer you wait to reply, the more a chance increases the same rep just got off or went on break and another rep will reply back to you. I'm usualy hawking my email when I talk to eCare JUST in case ;).

[channel125]

Well I just e-mailed ecare and was able to get U/L SMS for free on one line and then U/L for $2.50 on another. Along with 6PM N&W for Free. I actually didn't expect that much, but was told that because of my longevity with SPCS that they would give me these add'l options. So I was happy nonetheless.

[theChosen1G]

Well I just e-mailed ecare and was able to get U/L SMS for free on one line and then U/L for $2.50 on another. Along with 6PM N&W for Free. I actually didn't expect that much, but was told that because of my longevity with SPCS that they would give me these add'l options. So I was happy nonetheless.

To those who ask how come they can't get UL text, take note :)! Could be a reason right there.

Congrats on getting UL text :clap:

[JamieinMN]

I agreed to renew a 2 year contract, in exchange for a SERO 500 plan.

The Layout:

500 SERO Plan = $30
6PM N&W = $10
500 Text Messages = $8
12% NVP discount

This new plan and 2 yr agreement will take effect March 11th.

My old (current) plan, I'm paying $10 for Vision Pictures Pack, which includes 100 text messages. I emailed eCare a week ago asking for a new plan with more minutes, earlier start time, etc.... and the first and only plan offered to me was a SERO 1250 (I told them I'd rather have 500 instead and they agreed with that)

My Old Plan:
750 AT Minutes /w 8PM Unlimited N&W = $40
Free and Clear America = $5
Vision Pictures Pack /w 100 texts = $10
12% NVP discount

I am grateful that I was offered a SERO. The only bad thing I noticed is that I will lose my eligiblity for a $150 credit towards a new phone in Oct 2006. (because the service plan must be $34.99 or higher, and my SERO is only $30). If Sprint would give me 100 texts or 500 texts for free (i'd be happy with either honestly), this would drop my new monthly spending down to $40 a month (i currently pay $55) Even losing the eligibilty for the New For You Program, only 10 months from now I will have saved more than the $150 the program would give me, and I wouldn't have to renew my contract again in october.

The first set of e-mails to to eCare (the ones that offered me the SERO) said that 500 text messaging wasn't available as free. (a code doesn't exist)

Do you think I should try e-Care again or try to talk with someone in retentions? If I could get free texts, this would be perfect. Do you think I can actually get it, or are they right by saying "it's not available" ?

OR do you think Sprint would offer me a $150 service credit (in exchange for losing eligibilty.... I just assume have the free texts, but if a service credit would be easier getting then I'd do that)

Any advise would be greatly appreciated,
Jamie

* Signed up as a personal customer with Sprint in June 2002, and converted to a business customer in December of 2002.

[theChosen1G]

I agreed to renew a 2 year contract, in exchange for a SERO 500 plan.

The Layout:

500 SERO Plan = $30
6PM N&W = $10
500 Text Messages = $8
12% NVP discount

This new plan and 2 yr agreement will take effect March 11th.

My old (current) plan, I'm paying $10 for Vision Pictures Pack, which includes 100 text messages. I emailed eCare a week ago asking for a new plan with more minutes, earlier start time, etc.... and the first and only plan offered to me was a SERO 1250 (I told them I'd rather have 500 instead and they agreed with that)

My Old Plan:
750 AT Minutes /w 8PM Unlimited N&W = $40
Free and Clear America = $5
Vision Pictures Pack /w 100 texts = $10
12% NVP discount

I am grateful that I was offered a SERO. The only bad thing I noticed is that I will lose my eligiblity for a $150 credit towards a new phone in Oct 2006. (cuz my base plan is $30 and $34.99 is required). If Sprint would give me 100 texts or 500 texts for free (i'd be happy with either honestly), this would drop my new monthly spending down to $40 a month (i currently pay $55) Even losing the eligibilty for the New For You Program, only 10 months from now I will have saved more than the $150 the program would give me, and I wouldn't have to renew my contract again in october.

The first set of e-mails to to eCare (the ones that offered me the SERO) said that 500 text messaging wasn't available as free. (a code doesn't exist)

Do you think I should try e-Care again or try to talk with someone in retentions? If I could get free texts, this would be perfect. Do you think I can actually get it, or are they right by saying "it's not available" ?

OR do you think Sprint would offer me a $150 service credit (in exchange for losing eligibilty.... I just assume have the free texts, but if a service credit would be easier getting then I'd do that)

Any advise would be greatly appreciated,
Jamie

* Signed up as a personal customer with Sprint in June 2002, and converted to a business customer in December of 2002.

Ask eCare for a service credit to offset the cost of a new handset. Tell them what you've told us. In a seperate email, after you establish either getting or not getting the service credit, try emailing eCare asking for 500 free text and if they turn you down, ask for 100 in your reply. Just be frank but polite with them. :)

But back to the handset issue, if I remember correctly though, a plan change does not reset your equipment upgrade program date. Its only if you activate a new (or used phone but new to your account) phone that your EUP date is reset. Which means that you still get the $150 after 2 years of owning and using your current handset.

[JamieinMN]

But back to the handset issue, if I remember correctly though, a plan change does not reset your equipment upgrade program date. Its only if you activate a new (or used phone but new to your account) phone that your EUP date is reset. Which means that you still get the $150 after 2 years of owning and using your current handset.



The requirements say a service plan of $34.99 or higher is required for the rebate, and my SERO plan is only $30. That is how I lose eligibilty. :(

[theChosen1G]

The requirements say a service plan of $34.99 or higher is required for the rebate, and my SERO plan is only $30. That is how I lose eligibilty. :(

OHH, I see.

Pay for 100 text messages for $5 then take it off or ask for 500/UL for free after you get a new handset :).

[Rinnegato]

Looks like I've got some work to do... Gotta start at the beginning with getting SERO. Then work my way to getting this U/L texting, or even the 500 for free... :frustrate I waited around too long, shoulda jumped on a couple months back heheh... We'll see how my email goes with E-Care :fingers:

[JamieinMN]

They turned me down for free text messaging, so I reply asking for a service credit to offset the cost of a new phone.

They offered me a $75 service credit. Have to buy a phone outright, and then reply back and he will credit my account.

I'd like to get a Sanyo MM-9000? Can they still be ordered on the phone? Or would I have to contact all of the corporate stores up in the twin cities to see if they would have one in stock.

Also, what do you think of the Sanyo MM-5600. Which do you think would be a better buy?

OR do you think I should just wait. But I hope the next high end phone will still have mini-SD capability. I read somewhere on the forums that Sprint wants to eliminate that so you have to buy music from them.

Any suggestions appreciated.
- Jamie

[theChosen1G]

They turned me down for free text messaging, so I reply asking for a service credit to offset the cost of a new phone.

They offered me a $75 service credit. Have to buy a phone outright, and then reply back and he will credit my account.

I'd like to get a Sanyo MM-9000? Can they still be ordered on the phone? Or would I have to contact all of the corporate stores up in the twin cities to see if they would have one in stock.

Also, what do you think of the Sanyo MM-5600. Which do you think would be a better buy?

OR do you think I should just wait. But I hope the next high end phone will still have mini-SD capability. I read somewhere on the forums that Sprint wants to eliminate that so you have to buy music from them.

Any suggestions appreciated.
- Jamie

Did you read what I posted two posts up?

You can still have your $150 EUP, just add on $5 100 text messages for the next few months then after you get the $150 you can take it off. $30 SERO + $5 100 text = $35 so you're above your $34.99 requirement.

[JamieinMN]

Are you sure that's how it works.

From what I read, it has to be the base plan only, no add-ons.

In the fine print, it reads "A Sprint PCS Service Plan is your base monthly plan; it does not include monthly fees for add-on features and services."

[theChosen1G]

Are you sure that's how it works.

From what I read, it has to be the base plan only, no add-ons.

In the fine print, it reads "A Sprint PCS Service Plan is your base monthly plan; it does not include monthly fees for add-on features and services."

Ahhh..I see. I wasn't aware it was base plan. Well, stuck between a rock and a hard place :(.

[airjordan1106]

Can someone walk me thru how to get the rep to get me a SERO plan? What do they ask for like what info about the sprint employee??

[theChosen1G]

Can someone walk me thru how to get the rep to get me a SERO plan? What do they ask for like what info about the sprint employee??

Does the SERO FAQ at the top of the general dicussion forum not have enough information?

[MidwestDrummer]

Can someone walk me thru how to get the rep to get me a SERO plan? What do they ask for like what info about the sprint employee??
Did you post this here or in the other thread first? Do a little searching and you might find your answer.

[channel125]

I wouldn't qualify for a SERO plan anyways, since I have 9 active lines on my account.

[knsv]

I don't know if my brother is going to want to switch to SERO because of this. It is still cheaper than the plan that he's got even if he pays the $15.00 unlimited text because Vision will be included in this plan instead of paying the $15.00 fee for it.

Hmmmm ... let me suggest and see what he says.


Hey caseygirl whats sero

[Rinnegato]

Hey caseygirl whats sero
www.sprint.com/sero

That's what SERO is :tu:

[CaseyGirl]

Hey caseygirl whats sero

I believe that this question was already answered, knsv. :hee:

[SirWill]

I wouldn't qualify for a SERO plan anyways, since I have 9 active lines on my account.


Well, they are letting me have SERO on 3 lines. What does it hurt to try? Ecare is the way to go. I got 6pm NW for free, and 500 Txt for free on my $30 SERO plan. :) Decided to go SERO for the whole family, so ordered another $30 SERO plan for my teenager, and a $50 for my wife the heavy talker. ;) Plan on getting Free 6pm on all 3, and 500 text on all 3. Might have to pay a little and go U/L text on the teens though. ;) See how she does with a 500 limit first.

FYI, I'm NEW to sprint, my A900 gets here tomorrow.

[Rinnegato]

Well, they are letting me have SERO on 3 lines. What does it hurt to try? Ecare is the way to go. I got 6pm NW for free, and 500 Txt for free on my $30 SERO plan. :) Decided to go SERO for the whole family, so ordered another $30 SERO plan for my teenager, and a $50 for my wife the heavy talker. ;) Plan on getting Free 6pm on all 3, and 500 text on all 3. Might have to pay a little and go U/L text on the teens though. ;) See how she does with a 500 limit first.

FYI, I'm NEW to sprint, my A900 gets here tomorrow.
Real cool that you were able to get it! I really doubt teenagers will stay under the 500 limit, especially if their friends have u/l with t-mob or some other carrier... but maybe she'll be able to handle it, who knows? Have fun with your a900!

[TechGuru]

They keep telling me that Free Unlimited SMS is unavailable with my plan (SERO500). But I was able to get Free 500 SMS out of them. I got Nights starting at 6 Free too.

[Rinnegato]

They keep telling me that Free Unlimited SMS is unavailable with my plan (SERO500). But I was able to get Free 500 SMS out of them. I got Nights starting at 6 Free too.
Yeah, I gave up on the quest for u/l SMS Tech... I didn't want to anger the reps... 500 is still pretty cool though...

[TechGuru]

I'll wait and see if I actually use up the 500 before trying to get Unlimited again. I only have 2 friends I use SMS with. One is on Cingular with Unlimited and one is on Verizon with different limits for "in" SMS and "other carrier" SMS.

[Rinnegato]

I'll wait and see if I actually use up the 500 before trying to get Unlimited again. I only have 2 friends I use SMS with. One is on Cingular with Unlimited and one is on Verizon with different limits for "in" SMS and "other carrier" SMS.
Yeah same here, I used to use the u/l SMS that I had before to notify when I had a new email or news, lotto #'s, Laker scores, and a few people who have u/l sms also... but I guess i'll have to cut off the other alerts because now I have PV and I can browse the internet so much faster, so i guess it balanced itself out!

BTW, what the heck happened to your SU$?

[jschurawlow]

Considering I've got 4 lines of SERO plans I doubt they put a "hard limit" on it. Granted on the same token it might be a bit more difficult to get SERO on alot of lines unless you've been with sprint quite a few years.

Considering I've had my account with sprint open since back in 2002 would you think it'd be worth a shot at asking for the UL text and n/w @ 6PM? (problem is I keep being told that code has expired/no longer exists).

[istayfresh]

It seems like Ecare is giving away Unlimited SMS for $8 easily. I recently got it added on 2 of my lines and I helped 2 of my friends get it also (all on SERO plans) Before, I was paying $15 but I was receiving $8 SMS credit every month(so I was actually paying $7) so hopefully, I will still get that $8 SMS Credit which will make my unlimited SMS messaging free! :headbang2

[blaze02]

Hey. This is actually my first post...

Am a lil confused because i just signed up with the sero through my friend that works for Sprint. I been to the sero website and it says plans start at $30 but I just signed up with the 500 plan and its not $30 i actually get it for $15.

500 plan for $15 and I get:
Power Vision
*Unlimited text/picture
Nights start at 7
Mobile to Mobile
and i added total equipment protection for $6

It came with unlimited text already.

[jumonjii]

Your friend may have put you on an employee plan, not a sero plan.

[mripguru]

I have $8 U/L SMS with an $8 Recurring Credit. So, it's Net Free for me :).

[mripguru]

Hey. This is actually my first post...

Am a lil confused because i just signed up with the sero through my friend that works for Sprint. I been to the sero website and it says plans start at $30 but I just signed up with the 500 plan and its not $30 i actually get it for $15.

500 plan for $15 and I get:
Power Vision
*Unlimited text/picture
Nights start at 7
Mobile to Mobile
and i added total equipment protection for $6

It came with unlimited text already.
He probbably put you on SWAC. Job well done!

[blaze02]

Gracias. He actually told me he put me on the sero plan, but i guess not.

[TechGuru]

He probbably put you on SWAC. Job well done!

Define please? Sprint Workers Association Credit??? lol

[ink718]

lol, seri0usly! define that. I want that plan f0r 15$! wh0 d0esnt?! haha

[prcullen]

I have an easy way to get u/l text for $10.... if you are a college student. Currently (I think), if you are a college student you are eligible for 300 free texts, a $5 value. I called up and told them I was looking to get text messaging and mentioned the 300 free texts deal. I proceeded to tell them 300 wouldn't be enough and asked if they could credit the $5 value from the free 300 towards the unlimited. The rep easily agreed and took me only one call and very little time. As for the 300 free, I am pretty sure it is still available, and the flier I saw telling about this at a local Sprint store said with valid college ID. However the rep on the phone never asked for validation, even though I am a student. Well, I thought I would share my two cents.
-Phil

[SonorityGenius]

Hi, I just signed up for sero about 2 weeks ago.. thanks for this post! I called Retentions, spoke to a very nice CSR - I told her I was under the impression I would get u/l text messages since it said power vision free -(note: iTS A TRICK, I am not dumb) ...she says no sorry does not come with sero- I very confidently say "Okay please cancel this line, I am well under 14 days.. after 5 mins of holding, rep came back offered me u/l txts and also activated picture mail !! :D :lol:

[istayfresh]

I recently got free unlimited text added to a friends account as well as mines. We are both on the SERO plan. Both of us were in about a year into our contracts. However, for my friend to get free unlimited texts, he had to renew his contract.

If you can't get it, requesting unlimited texting for $8 seems easy to get. To get free unlimited texing, my best advice to everyone is to just pay your bills on time and wait out for while before requesting it (or anything for free)

[jlsat]

How do you get the SERO if you do not know any sprint employees?

[Deval]

some people just call and ***** and complain till they get it

[itsastckup]

can someone please help me get unlimited text either free or discounted?!?! i now have 1000 text for $10

[jumonjii]

email ecare and ask if there is still a promotional offer of unlimited texting for 8 dollars and do you qualify for it.

[itsastckup]

email ecare and ask if there is still a promotional offer of unlimited texting for 8 dollars and do you qualify for it.

I've emailed ecare for the 4th time in two weeks- no response. I get their confirmation email but no reply. It cant be the email filter since i have recieved emails from them in the past.

[anskY]

I've emailed ecare for the 4th time in two weeks- no response. I get their confirmation email but no reply. It cant be the email filter since i have recieved emails from them in the past.
Don't email too much or your account will get red flagged

[itsastckup]

Don't email too much or your account will get red flagged

The reason I've emailed that many times is because I havent got a response to any of them yet.

[anskY]

The reason I've emailed that many times is because I havent got a response to any of them yet.
Then call and speak to retentions (*2 and say cancel) because if there's a delay with responding to emails, and they see all your emails, they will flag the account.

[itsastckup]

Then call and speak to retentions (*2 and say cancel)

We don't need to speak to retentions every time theres something we want. Talk to retentions only if you absolutely must.

I ended up recieving a reply and I was offered 500txt per month for free. No unlimited but I can live with it.

[TechGuru]

I have 500 free and 6pm nights free. Got by ecare long ago.

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