sero w/ business discount? [Archive]

micturatedupon

01-08-2006, 06:40 AM

here's the story:

me and my sister are good friends with a sprint sales associate, and she's looking to get her first phone. we're thinking of signing her up through the sero program, as it seems to be a pretty darn good deal. secondly, she works for taco bell(still in hs), and was wondering whether she'd be able to apply whatever discount she gets for working there once she is signed up?

i've been w/ sprint for some time, and recently started working part time for ups(holiday season), so i get whatever discount they're giving out(20%?). would i be able to re-sign up through the sero/inphonic deal once my contract is up in august?

thanks in advance...

Chris Price

01-08-2006, 06:52 AM

As a Sprint employee high up barked to me once... "you can't double dip the chip!"... by chip, they mean discounts. So, no.

Dan

01-08-2006, 07:55 AM

Conflicting reports of business discount with SERO. I think it has alot to do with how the rep does it.

Sprint is not calling the SERO plans "discounted" plans, though the $30 plan cant be making them anything when they throw in vision.

I'll ask my "business rep" if he knows if its forbidden on SERO plans or if it happens still. Should have a firm answer this afternoon!

Chris Price

01-08-2006, 08:32 AM

It's not allowed, but possible, I'll put it that way. SERO is just a plan just like any other plan. However, they have told people to not business discount... back to the "double dipping" standard. Can you get someone to do it? Sure. Can any it be removed at any CSR at any time? Sure... that's part of a CSR's job.

Dan

01-08-2006, 08:52 AM

Yeah its called account review. Technically I cant have the 3 % off discounts I have together on one plan, yet an eCare rep gave me the 3rd with no problem. If another rep choose to remove something an eCare rep gave me and said I was "qualified" for, sprint would have some explaining to do.

A rep could be upset with a customer who is being "rude" in their opinion and star expiring freebies on plans and removing discounts. The likely result would be the rep who removed them being reprimanded and the account being restored.

I've personally had reps tell me that my plan was set up wrong and to fix it they were going to make my 2nd line a $20 AAP and charge me $15 for vision on that line. I have laughed at them and told them it was set up that way by retentions, its part of my retention offering, and changing it would to be be a breach of my contract. Its funny when you say things in that way they suddenly decide its all fine! :deal: :wavey:

micturatedupon

01-09-2006, 02:34 PM

I'll ask my "business rep" if he knows if its forbidden on SERO plans or if it happens still. Should have a firm answer this afternoon!

don't suppose you got an answer back?

thanks again for your help:)

Deval

01-09-2006, 03:06 PM

it kicks off the discount when they add the plan

I know because I just did 1

micturatedupon

01-09-2006, 03:09 PM

it kicks off the discount when they add the plan

I know because I just did 1

but - what if one were to sign up through the sero program(having never been a customer), then try add the discount later?

Dan

01-10-2006, 09:07 PM

but - what if one were to sign up through the sero program(having never been a customer), then try add the discount later?

Its not supposed to be combined, but some reps will add it anyways. Its similar to the fact that your only supposed to get one discount but some people end up with 3 like me.

In all honesty, I would be happy with a SERO plan without a discount. If you can in the future (a week, a month, whatever) get a business discount added to it then good for you :)

The offical answer is they are not "supposed" to be combined. Sorry for the delay in response. :wavey:

micturatedupon

01-10-2006, 09:10 PM

thanks much everyone for all the help:)

Dan

01-10-2006, 09:25 PM

Thats what we are here for! Glad we could help ya! Now, dont be a stranger when you get your phones!

embryaf

01-11-2006, 07:34 AM

Ok, call me stupid - but I can't figure it out. What are these SERO plans?

micturatedupon

01-11-2006, 08:44 AM

embryaf

01-11-2006, 08:55 AM

SERO, being short for serotonin - meaning that if you sign up you will encounter a rush of serotonin to your blood stream and be very happy and hyper.

okay, so that's completly not true. here's what sero's really about: sprint.com/sero

Got it - now I understand what SERO is. And I do have a friend that's a Sprint store rep... Can these plans be used for an existing customer and for a family plan? Or just new customers and single lines?

micturatedupon

01-11-2006, 09:03 AM

here's what the CSR said when i emailed about whether i would be eligible(i am a current customer, my contract is up in august...):

Existing customers out of contract who renew a Two-year Subscriber Agreement are also eligible for this offer.

Existing customers still in a subscriber agreement who want to switch to this Plan are required to activate a new line of service with a 2-year commitment and a new phone number.

If cancelling your existing Sprint account, early termination fees apply if you are within the contract period.

i'm thinking of signing up w/ a new number, and giving the old phone to a friend for a few months, then transferring it to her name.

i don't have a family plan(don't much like my family;)), so i didn't inquire about that. try emailing SERO_program@sprint.com, that is what is listed on sprint.com/sero as the contact address for further questions. responses take a day or so, and are sometimes not very complete, but it's better than nothing. i presume ecare would be a bit better.

cherylzyx

01-13-2006, 08:52 PM

worked for me
signed up for a new line of service, called a couple of days later after activation and they applied the discount.

brianjames

01-14-2006, 12:42 AM

worked for me
signed up for a new line of service, called a couple of days later after activation and they applied the discount.

I switched to the SERO plans today. We just don't use nearly all of our minutes. It is upposed to take effect 1/23, so when I see my bill I will see if my business discount sticks.

If it dosen't, I may have made a mistake. I guess I'll call and complain that I was told it would stay.

micturatedupon

01-14-2006, 12:48 AM

question: what magic words did say to them to get them to let you switch?

i was told i could only switch once i was out of contract....

stimulant

01-14-2006, 10:48 AM

question: what magic words did say to them to get them to let you switch?

i was told i could only switch once i was out of contract....

yes i too would like to know. i called business customer care and they told me it had to be done through the website which i know is wrong. even a supervisor told me that. my wife is still within the 14 day trial so i could cancel both of ours and still be $50 better with the $100 service credits i can get through verizon for both new activations.

i called 888-788-4727. is there a different number i should call?

brianjames

01-14-2006, 02:57 PM

yes i too would like to know. i called business customer care and they told me it had to be done through the website which i know is wrong. even a supervisor told me that. my wife is still within the 14 day trial so i could cancel both of ours and still be $50 better with the $100 service credits i can get through verizon for both new activations.

i called 888-788-4727. is there a different number i should call?

I sent a simple message to ecare asking them to change my plan to the $30 SERO plan. I was one year into my 2-year agreement (still under contract). I gave no refrerral name/address. They gave me the plan.

brianjames

01-16-2006, 10:36 AM

ecare has confirmed that the my business account will still be applied. This makes the $30 SERO plan only $22.50/month!

stimulant

01-16-2006, 11:16 AM

i emailed through the site after i saw your post on saturday, but i haven't heard back yet. how long did it take for you to receive a response?

brianjames

01-16-2006, 04:02 PM

i emailed through the site after i saw your post on saturday, but i haven't heard back yet. how long did it take for you to receive a response?

about a day. i'd give them a while though, they probably get alot of messages over the weekend and it takes them a while to catch up. once they respond, you can reply to their actual response and get a very quick reply.

thedoctr

01-17-2006, 10:57 PM

Dan

01-18-2006, 03:13 AM

Can anyone tell me how you go about switching from a personal to a business account? I have tried calling "Customer Care" and got hung up on twice. I have four phones on the account and have been with them for over 7 years so I figure I should be able to get a better deal on a business account.

Thanks,
Doc

Tell Claire "business representative" and when a rep answers the line confirm it is the business dept or asked to be transfered to the business side :tu:

sjones

01-18-2006, 02:30 PM

Got my Sprint Inv yesterday for all my lines and yes they had given me the 20% co. disc on the sero plan

micturatedupon

01-21-2006, 11:13 PM

i've seem to have lost the ecare email addy, anybody have it?

Spyder11

01-24-2006, 11:15 AM

i called a regular sprint CR and got something close to a sero plan for both of my lines. one line was out of contract another still had a year left...
i got
500 min
sprint to sprint
n/w at 7 for $5
unlimited internet (when i asked for unlimited powervision they didnt give it to me)
22% business discount...
i signed a 2 year contract

this is a good way to get ur business discount to go through... because technically its not a sero plan since theres no power vision

i have a question tho: i have a non power vison phone right now...
im planning on using my 150 $ discount and get the a920 (maybe for free with a primematch at my sprint store :)... what happens when i try to use vision on that phone will it be like slow speed or the EVDO?