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View Full Version : Best time to call retention

darkwingbenny
09-08-2005, 10:34 PM
In your experience, what is the best time to call retention? Morning, evening or night?

night_owl
09-08-2005, 10:54 PM
I just called tonight at 10 pm and it was a horrid experience.
CSWORKER
09-09-2005, 12:04 AM
In your experience, what is the best time to call retention? Morning, evening or night?


Lol there is no best time really, anytime
Moogle
09-09-2005, 12:07 AM
Lol there is no best time really, anytime

:good:
Dan
09-09-2005, 12:55 AM
In your experience, what is the best time to call retention? Morning, evening or night?

called on a Sunday during a football game....... low call volume then it seemed ;)
antwone
09-09-2005, 10:45 AM
try emailin e-care there pretty go at offering things
Dale
09-09-2005, 12:19 PM
try emailin e-care there pretty go at offering things

Good observation. Actually, my experience has shown that eCare seems to work best. Plus, everything is in writing!
The SPCS Guy
09-09-2005, 09:30 PM
I know a lot of people get the shakes when they call retention...lol I just call and get it over with. I say call in the afternoon, never late at night! That's when they are tired and aggrivated.

JE
Boraxo
09-11-2005, 11:17 PM
Lol there is no best time really, anytime

Completely disagree. The last thing you want is to reach a third world outsource after hours. they have no power, no info, no deals, and often no comprehension.

I would call midweek during normal business hours, when you are likely to reach someone in a good mood.
KOBEnVICK4MVP
09-12-2005, 09:55 PM
I say Ecare is better have always gotten better results.....
Sanyo7400
09-14-2005, 06:25 AM
the best time to call retention is when you are truly looking to cancel your service, not just trying to get a "good deal".
jddeisel
09-18-2005, 02:15 PM
hey darkwing do you have a working retention number?
mspecantan
09-21-2005, 12:55 AM
the best time to call retention is when you are truly looking to cancel your service, not just trying to get a "good deal".

i had a sprint rep tell me that on the phone when i was trying to help out a long-time customer. i politely asked the customer to excuse me, then i walked to the back and cussed the operator out. he pretty much got on his horn then.
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