By joining our free community you will have access to post topics, communicate privately with other sprint users (PM), download custom made ring tones, use our custom uploader (FOCUS), see LESS forum advertisements, upload photos in your own photo album and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
I dropped my 5600 about a week ago, so when i went into the sprint store they helped me get things arranged with lockline for my new 5600 to come. The sprint rep gave me a returned sanyo 4920 to use for a week while i waited for my 5600. I paid the full 169.99 for it and he told me i could return it when my new phone came. So my new 5600 came on friday and i took the 4920 back to the store and they wont let me return it because it is scratched, but it was already scratched when i got it. the rep told me when i got it that it was a return phone and they were sending it back because it got dropped and scratched at the store by a store rep but that i could use it for the time being and he would send it back later. i talked to a manager and told her what the rep said and she told me that wasnt his call to make and that she wasnt going to accept the return. what should i do now that im stuck with this extra POS phone? it still hasnt been 14 days since i got the phone either.
domo_man
09-05-2005, 04:54 PM
trading post or ebay
Ovaltine224
09-05-2005, 04:59 PM
I dropped my 5600 about a week ago, so when i went into the sprint store they helped me get things arranged with lockline for my new 5600 to come. The sprint rep gave me a returned sanyo 4920 to use for a week while i waited for my 5600. I paid the full 169.99 for it and he told me i could return it when my new phone came. So my new 5600 came on friday and i took the 4920 back to the store and they wont let me return it because it is scratched, but it was already scratched when i got it. the rep told me when i got it that it was a return phone and they were sending it back because it got dropped and scratched at the store by a store rep but that i could use it for the time being and he would send it back later. i talked to a manager and told her what the rep said and she told me that wasnt his call to make and that she wasnt going to accept the return. what should i do now that im stuck with this extra POS phone? it still hasnt been 14 days since i got the phone either.
theyre givin u BS. go and fight
Fubar101
09-05-2005, 05:11 PM
Sprint stores won't except scratched or damaged phones as returns. The phone has to be in like new condition. I don't see why they would return a scratched and banged up phone. For them to sell you a phone they would have to adjust it into sellable status, which they would not do for a damage device. For the most part the store does not give out loaner phones. Your only choice would to be to talk to rep and management and with the rep stating the phone was scratched before you got it. If they state the phone was in new condition that you will have issues. Sprint stores do not do returns with scratched/damaged devices.
Joe84Fl
09-05-2005, 05:25 PM
If you were forced to pay the full price for the scratched loaner, why didn't you just get a new one to begin with?
Deval
09-05-2005, 05:26 PM
yeah...exactly...also if you read the back of the reciept, the phone has to be in resellable condition in order to return it
Moogle
09-05-2005, 05:27 PM
My Sprint store is like this.
I really hate it when they do deceptive underhanded things... It really goes against my personal beliefs of consumer rights.
I would fight them on it... Get in contact with your State Attorney General if necessary -- The local news sometimes works too. That and the Better Business Bureau.
Deval
09-05-2005, 05:28 PM
Im surpised they even gave out loaner phones
Draggar
09-05-2005, 05:50 PM
Something isn't right here.
The phone retails for $189, you said you paid $169. I think if it was a 'pre-owned' handset, then it would be less than that (check your receipt, it will say if it was pre-owned or not).
Second, the techs and sales reps are supposed to inspect the phones when they're returned, so if it's scratched, it's not supposed to be returned, unless it's a defective unit AND it's only minor scratches.
Next, the TSR also inspects the phone before they make it pre-owned. Any scratches that got by the first person, the TSR will put it in the bin to go back to the warehouse.
Now, in order for it to be a returned phone that can be sold (the system puts returned phones into a different status, and a TSR or manager have to put it back into saleable status before it can be sold), at least 2 people had to look at it.
The OP said:
rep told me when i got it that it was a return phone and they were sending it back because it got dropped and scratched at the store by a store rep
So, the rep dropped it and scratched it. If it wasn't good enough for the person who either originally owned it, or the person who was going to buy it, why would they sell it to the OP?
Also, the phone was $20 off, and it seems that the OP, even though he knew it was scratched when he bought it, still bought it.
Something is really not adding up here.
Draggar
09-05-2005, 05:59 PM
The local news sometimes works too.
Actualy, the media is getting tired of stories like this. They've found out that it's rarely something the company did, most of the time it's something the consumer did, or the company did nothing wrong.
For example:
1) 3rd part battery explodes while the person is in a welding shop. Person calls local media, presses charges. Sprint got bad media over this, media and lawyers found out the user was at fault since it was a 3rd party battery and the welding shop temperatures were well above the upper limit of the battery's tolerance.
2) Customer called the media because a Sprint store wouldn't issue her a full cash refund on a charger she claimed she bought at the Sprint store (It was definately not one the stores sold, and she was unwilling to show any proof of the sale (not unable, 'I don't have to show you my receipt')). Media didn't even bother with it.
The media has actualy gotten savvy recently. Equipment issues, they ask, 'Did you try to contact the manufacturer of the phone?'. If the person is unable or unwilling to show that they did, the media will drop it.
Deval
09-05-2005, 06:03 PM
or the customers who call the cops on us for those same said reasons
Carterism
09-05-2005, 06:17 PM
Im surpised they even gave out loaner phones
me too. my sprint store doesn't do that.
about not taking the phone back if it's scratched....well i had the 7400 (mine dropped on the ground a lot because of the bad holster from the sprint store) then decided to return it i told them about the dents and scratches and how they got here and they said it was okay and that i could still return it for my full refund.
Deval
09-05-2005, 06:22 PM
they shouldnt done that, but officially the rules are on the back of the receipt
612PCS
09-05-2005, 08:51 PM
The manager should talk to whoever sold you the phone directly and figure things out with him. "It wasnt his call to make"..................so what, Deal with him and take the poor guys phone back. From what you have stated that the Rep said the scratches were on the before...then the manager should take the phone. I am sure if the customer was aware that he couldnt return the phone, he wouldnt of gone with the loaner. Now if you did drop the phone and scratched it, I would understand why she wouldnt take it back. Try to catch the Manager working and the guy who issued you the loaner, and tell him to tell the manager everything he told you. If the rep wasnt suppose to do what he did, That is his and the managers problem, not yours.
sitlet
09-05-2005, 10:38 PM
three words: better business bureau. last time sprint wouldnt replace my defective phone i went to their site and filed a claim. 2 weeks later i got a new phone and a 100 dollar credit from sprint. normally i wouldnt go this far, but i had to drive to the store an hour away from my house about 30 times trying to get my phone replaced which was clearly defective, and the techs on *2 confirmed it.
JNA
09-06-2005, 12:40 AM
Well full-in, your post only begs for questions.
First, like Draggar said above the purported price that you paid is neither correct for a pre-owned model nor for a new one.
Second, while "loaner phones" are technically okay, they are a very rare occurrence where a store manager/assistant handles the transaction in person because they become personally responsible for the unit's return in a timely manner. No normal store rep is going to be handing out "loaners".....
Third, if it was admittedly dropped or damaged by store personnel, it should have never been offered to a customer.
Now, I know a lot a weird things things can happen in stores....a new customer rep who freelanced.....miscommunication....misunderstandin g of offers or customer intentions...etc.
The only scenario I see that comes close to what you've described it this:
You may have been offered a 14 day return handset which had been used sparingly enough to be classified as "new" upon its return. This would explain the near-full price, but I don't know what condition would get you a $20 reduction in purchase price in this case (anyone???) but it would seem that the rep screwed up on pricing somewhere regardless. As for an existing condition, like the scratch, they may have skirted the rules and allowed the handset to be sold again on the pure belief that it would be used only temporarily and returned to them promptly by a customer who expected nothing more or less.....I don't know. There will be records of the transaction in our inventory/account systems and possibly notations made by the specific rep that offered the handset. Do you have receipts to back up your claim?
Not trying to be negative, but you need to visit the same store and speak to the same rep that you dealt with previously and ask for management involvement if you are legitimate in your statements.
Like was said above.....something simply doesn't add up here.
Moogle
09-06-2005, 01:39 AM
Unfortunately Sprint sometimes doesn't add up....
Sprint + Nextel = Sprint ? So.... That means Nextel = 0?
:p
full_in54
09-06-2005, 02:02 AM
yeah...exactly...also if you read the back of the reciept, the phone has to be in resellable condition in order to return it
i know, but it was scratched when he gave it to me. i didnt really even think about it cuz i was only going to have it for a few days.
shaner530
09-06-2005, 03:34 AM
last time i was in a sprint store i saw a sprint rep give a lady a loaner phone for free. don't know if it was broken or what the deal was (didn't hear their whole convo). it was an old phone that i didn't even recognize, basically just a POS to get her by. he didn't take a name or anything that i could tell, and he is definitely not the manager since the store manager was taking care of me at the time. basically i think you got hosed, but why would you pay for another phone in the first place when lockline will get you a phone in a few days. it only took them two or three days to replace my 5500 when mine got all busted up. anyways good luck getting your cash back but you should definitely find out that rep's address.....j/k:)
Deval
09-07-2005, 02:56 PM
I have not seen a loaner phone handed out in a while
SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.