New Sprint-Nextel Customer Service

[Ovaltine224]

i loove the new customer service. they have improved ALOT! its now very quick and easy. When Sprint said they were going to improve their CS, they werent kidding. how do you guys think it is now?

[dossier]

Nothing has really changed with it. Legacy Sprint consumers still have the same Customer service group they had before. Ditto with legacy Nextel.

[TACTIC]

i also feel that the customer service has improved, the reps i dealt with today were very knowledgable, polite and took care of me very quickly

[RicoRich196]

Haven't had an excuse to call them but sounds good!

[Pashan]

I used ecare yesterday/today and wasn't impressed at all... same as usual. I had to ask the same questions 3 or 4 times to get them answered. Maybe if you approach it one question at a time (as opposed to a compound question) they can handle it. I asked the following:

I work for Company A which is a direct subsidary of Corporation B. It is my understanding from our HR department that we qualify for a discount through Sprint. I do not know if it listed as Company A or Corporation B. Can you please let me know if I do, in fact qualify for a discount and whether or not my husband's account will also qualify since his spouse works for the qualifying company.

The answer I got was:

> Dear XXXXX,
>
> Thank you for contacting Sprint together with Nextel regarding
discount.
>
> I have reviewed the accounts and notice that currently we do not have
> contract with Company A. Due to this reason we
will
> not be able to provision the discount on the account.
>
> Thank you for contacting Sprint.
>
> Abel
> Business E-Care
> Sprint together with Nextel
> "Where our customers come first!"

So I wrote back and asked again about Corporation B. I got a response that I do, in fact, qualify. They asked for additional information regarding my emplyment (supervisor name, number and address) and then immediately put the 12% discount on my account. I had to write a THIRD time to ask about my husband's account. No way that three questions that simple should take three seperate e-mails.

I've yet to be impressed with customer service. Last time I sent an email to ecare they made up and answer. Then sent me a "survey" about my satisfaction with the results. I was honest and said it sucked. Then someone called me about the original issue, she couldn't answer my questions either and made up an answer. I never did get my question answered. If they can't come up with the right answer they just make it up. Sad part is, she admitted that they didn't know the answer and were just making something up out of desperation. (If you are going to lie to someone, best not to tell them you are lying to them...) :indiff:

~P

[olsen469]

yeah i have gotten 50 different answers on whats all on my free vision pack from ecare...im scared to use it because i wanna know what ill be getting charged for.

i knew it included unlimited text and $10 credit but every rep i talk to tell me it only includes Unlimited internet and I respond saying well, another rep a while back told me i got unlimited sms and $10 credit, since I did not request you to change this, could you please fix the problem. they respond and say sorry for the breakup in miscommunication and that it does include the unlimited text and $10 credit. its not a breakup, its a mistake by them. do they not have these things written in detail on there computer or something?

[NwIndianasFines]

Same CS if you ask me...

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