What Gives?

[adamlee2001GXE]

Here is my most recent attempt to get FIMF for second line, and 7PM nights. This correspondence was between a couple reps, and goes as far back as a month or two. I dont usually call in or email, for fear someone will wreck my plan. Here goes:

Aron,

Thanks for getting back to me so quickly. As you have
noted, if I am such a long time valued customer, why
aren't these things available to me? I have several
friend that have gotten the FIMF added to all lines,
not just the primary at no charge, and also not
affecting their contracts. Also they were able to get
7 pm nights for free at no charge, and also not
affecting their contract. I have previously inquired
about these and other things, the inconsistent answers
I get from various reps has got to be one of the most
frustrating part of being a customer with your
company.

Dear Adam,
>
> I understand that you wish to know if the First
> Incoming Minutes free
> and 7 PM Night and Weekend minutes can be added to
> your account.
>
> I reviewed your account and noticed that it is
> configured with a PCS
> Special Offer Plan. This plan is offered only to
> valuable customers
> like you. According to this plan, the First
> Incoming Minutes Free can
> be availed only on the primary subscription. The
> secondary subscription
> is not compatible with this offer.
>
> There is no such promotion in offer right now. All
> the valuable
> customers may be offered the PCS Special Offer Plan
> which has First
> Incoming Minutes Free on the primary account only.
>
> The 7 PM Night and Weekend minutes is a option for
> those customers who
> have their Night and Weekend minutes beginning at 9
> PM. This is offered
> at $5.00 Monthly Recurring charge. As your plan has
> Night and Weekend
> minutes beginning at 8 PM, this option cannot be
> added to your account.
>
> Thank you for contacting us, and we look forward to
> serving you.
>
> Aron
> Sprint eCare


And now, an email I sent previously and was able to get free nights at 7, in exchange for changing my AA. Which this most current rep says cant be done.

Dear Adam,
>
> I would be glad to assist you with the concerns
> related to 7:00 p.m.
> Night and Weekend Minutes.
>
> Appreciating your relationship with us, I want to
> add the free 7:00 p.m.
> Night and Weekend Minutes to the account without
> renewing the agreement.
> However, our system does not accept this code
> without the new agreement.
> Therefore, I am unable to add this option.
>
> If you wish to renew the agreement and add this
> option, please write
> back to me. I will be glad to assist you.
>
> I will wait for your confirmatory email!
>
> Tyler V.
> Sprint eCare

[adamlee2001GXE]

Dear Adam,

I apologize for the inconsistent support that you are receiving from
our
various support channels. We pride ourselves in being focused on
customers like you who make our company successful. I apologize that
your experience with this order has not been consistent with that
philosophy.

I would like to mention that the First Incoming Minutes Free option
added to all the lines are special promotions that are offered to
customers who are selected in a random basis.

However, we are currently not offering any such offer. We are sure to
come more promotions after the Sprint Nextel merger. If we come up
with
any free incoming minutes offer, I will be glad to assist you further.

We appreciate your relationship with us, and look forward to serving
you
in the future.

Aron
Sprint eCare
__________________________________________________ _______

Oh well, it's not like I am hurting for minutes or anything :rolleyes:

[hmpga1]

all i can say is that i have fimf on all 8 of my lines. he is shooting you a line. keep calling and i'm sure you will find someone to add it.

[adamlee2001GXE]

Ok, so I have to say that persistence pays off. I called last night and was told that "retention" is the dept. that has to add this. However at this time, I would not be eligible for this. Well, today I called after work, and was told the same thing, I asked if I could be transferred, and they did! So after about 10 minutes of the rep looking with her sup. also looking, they located the code and added it to my second line. Yippeeeeee. I also decided to push my luck and ask for free 7 pm nights, and was shot down. I asked if there were any other promotions at this time, and she said no other than the BS free one month texting. I guess I would have had more pull if I had been out of my AA, and threatening to really cancel. O well I guess in may I'll be fishing for the 7 pm or maybe even 6pm free nights and a 10% loyalty discount instead of 5. Whoever said retention is dead, is still alive and kicking