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I am absolutely sick about Sprint PCS. :irked: What a miserable company. I am in a current all-out-war with them right now regarding $1600 worth of vision usage on my phone bill last month!
All of this started in AUG 2004 when my husband and I went to upgrade his phone and add nationwide roaming to our account. During this transaction, the in-store rep must have removed "Free add-a-phone with Unlimited Vision" from his line because the following month we recevied a $250 charge for vision usage. We called customer service, they recredited our account ans pledged to fix the mistake. Even gave us a $50 service credit for the inconvenience.
Well apparently the problem was never fixed and the small vision charged he was accumulating on his line were being offset by the $50 credit. I never noticed it because our bill was always the exact amount it was supposed to be. All of this culminated this month when we received a $1600 bill for vision usage.
It is like reasoning with monkeys trying to get this resolved. Sprint offered a 1/2 off "goodwill" gesture, but no cust. service rep can comprehend that the charges never should have happened in the first place!
derango1
08-16-2005, 09:47 AM
Oh. I cannot blame you at all. Sprint has billing snafu's all the time. I'm always scared when I inquire about any plan changes. :( I'd complain to the BBB. Hopefully someone who's had a similar situation will post a better way to handle things. I know we have some Customer Service reps creeping around here as well. They may be able to help you a bit more with advice. Good luck.
tomp34
08-16-2005, 11:29 AM
Well I feel your pain. That actually hapenned to me twice. Firts when I bought a phone for my son, my third line. It was an Add a Phone with vision offer, but the Vision wasn't activated, I found out about it when all my phone were disconnected, I haven't received the current bill yet. It was a $300 charge, a 12 year old kid with a phone with internet, text messaging etc.
Well that problem was caused by a Radio Shack and the Sprint CSR. After about 3 hours on a call i got the credit.
The second time was back in April. On Jan 05, I called to get my Co. 21% discount. This time was a major screw up. Months ago I took out my wife's Vision Pack because she don't use it. Well the person who made the transfer from a regular account to a corporate took the vision out of my unit(where it was free on the 2K minutes Plan) and add it to my wife's. Well I hardly used the phone on Jan and a little on Feb. But on March I really used the Vision a lot because I was visiting the States and keep sending photos to my friends, well you name it. On April I got a $600 bill almost $450 for additional usage. Took me long calls to different reps and a broken phone to solve this.
Sprint statement was that 60 days had passed since their "error" which never admited so I have to pay the charges.
My statement, was do you think that a rational mind will take a "free" service out and transfer it to a unit where the cost is an additional $15.
Without being rude I finally got a nice rep who told me that he can't help me, but he transfered me to his Supervisor. The agreement was that the charges from Jan(about $6) and Feb($21) are my responsability because they were older that 60 days. But march's charges were credited back.
The odd thing was that I summarized all that I wanted several times with the lady that transfered my account to a Corporate because of my first problem and still happenned again.
big_poppa_pump
08-16-2005, 11:47 AM
Yeah, I really love the sprint service, but from now on I am either recording calls my calls to customer service or I am doing things by email to get a record of what was done.
Sprint backed out of a $140 credit. You have to watch them carefully, they will "correct" your bill and give you credits but then tack on the same charges on the next bill.
I had gotten a notice on my wife's phone to call in and pay $170 some dollars or my service would be cut off in my second month with sprint. Funny thing is that the invoice on my phone and on the web showed that my bill wasn't due for another 10 days.
Network rocks, customer service reps are good, but the billing system is pathetic. It seems like even the reps are confused when attempting to sort out my bill.
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