3rd Party Employee Plan

[Asher]

I've been on the $15/ 750 anytime & 750 NW plan, and I need to add pcs to pcs and insurance to my plan, the regular reps won't do it because it is a 3rd party plan. and I don't activate Sprint anymore so I don't have a rep anymore, any ideas How I can get this done?

[Deval]

I've been on the $15/ 750 anytime & 750 NW plan, and I need to add pcs to pcs and insurance to my plan, the regular reps won't do it because it is a 3rd party plan. and I don't activate Sprint anymore so I don't have a rep anymore, any ideas How I can get this done?
gonna be hard...you might lose the plan as you no longer work there

[Hola]

Plus insurance can only be added when the phone is new anyways.

[Asher]

Plus insurance can only be added when the phone is new anyways.

well I have my own company, but the master agent cancelled our account because we didn't sell Sprint for a while.
And I got a Treo about a month ago and wanted to insure it so I called Lock Line got the whole thing done over the phone, then I called a few days ago to confirm it on, and it's not even there.

I really need PCS to PCS.

Help!!!

[j2thak]

gonna be hard...you might lose the plan as you no longer work there

Correct..

About a month after I quit RadioShaft.. They cut my line off with no warning.. lost my number and all.. :irked:

Best bet is to sign on a regular plan before you do get cut off.. to get the extras that you want..

[Halo2Proz]

Correct..

About a month after I quit RadioShaft.. They cut my line off with no warning.. lost my number and all.. :irked:

Best bet is to sign on a regular plan before you do get cut off.. to get the extras that you want..

Yeah it depends...I was able to keep my plan for the better part of 2 years after I left RadioShack

[bucsfanatic80]

Have you tried calling bussiness accounts. I am on a 3rd party plan and they usually take care of everything I need

[ccanady]

I was on a 3rd party line for well over a year and I had CSR do everything for me. It all depends on who you talk to. The reason I am no longer with sprint is because when I had the 3rd party line I did not want to bother calling in and hoping I got the call center that would do it for me. I went a full year no problems then one day I called one call center and they would not take a feature off as another added it on there for me. I then called the next day to get another call center and they took it off for me.

Edit: When I was on the 3rd party line I was no longer selling sprint but was never taken off. So I hadit for like a year and some change

[Sanyo7400]

I was on a 3rd party line for well over a year and I had CSR do everything for me. It all depends on who you talk to. The reason I am no longer with sprint is because when I had the 3rd party line I did not want to bother calling in and hoping I got the call center that would do it for me. I went a full year no problems then one day I called one call center and they would not take a feature off as another added it on there for me. I then called the next day to get another call center and they took it off for me.

Edit: When I was on the 3rd party line I was no longer selling sprint but was never taken off. So I hadit for like a year and some change



yeah, but reps aren't allowed to make changes to 3rd party employee accounts. the only thing a rep can do is an esn swap. anything else can cost them their job.

[Deval]

yeah they've cracked down on that

[slightlyevolved]

I was on a 3rd party line for well over a year and I had CSR do everything for me. It all depends on who you talk to. The reason I am no longer with sprint is because when I had the 3rd party line I did not want to bother calling in and hoping I got the call center that would do it for me. I went a full year no problems then one day I called one call center and they would not take a feature off as another added it on there for me. I then called the next day to get another call center and they took it off for me.

Edit: When I was on the 3rd party line I was no longer selling sprint but was never taken off. So I hadit for like a year and some change

Everytime I've ever had to work on my 3rd party line I've called *2, told them that I have a business line and need transferred. They ask for my #, check my account, then ask me to hold on while they transfer my call.

There is a direct number to call as well. I won't post it here, but you can PM me if you want.

[thanach]

Yeah, Business C.S. can touch 3rd Party plans. they do it often, and they do it well. technically they aren't supposed to, but to them it just looks like a business account. The only thing with them doing it is if it's a different price on a consumer vs. employee plan for the feature, you'll get the consumer priced feature.

And because I'm a nice guy, the direct number is: 877-812-1223, I don't know why the other guy wouldn't post it, as it is all over the 'net if anyone bothered to look for it. :music:

[Asher]

I appriciate all the help here, but nobody wants to do anything at Sprint, except 1 guy and he was getting a bunch or error msgs, so he gave up and said I need to contact the employee department and they said call your REP.