wildmac
06-09-2005, 08:08 PM
Last night I sent them what I will admit was a email showing great frustration with trying to install and use their software. I was complaining about their installer and lack of good documentation.
This is the reply I got from their tech support:
"If you cant even manage to run an installation program and then do a hotsync, well dont bother.
Geesh, the quality of users has really gone down... you are a joke."
Now if this is how they reply to tech-support questions, do you want to do business with them?... I certainly don't. Even if my email was harsh, that's not the way tech-support is supposed to respond.
Just thought you'd be ammused, and should know what these guys are like.
This is the reply I got from their tech support:
"If you cant even manage to run an installation program and then do a hotsync, well dont bother.
Geesh, the quality of users has really gone down... you are a joke."
Now if this is how they reply to tech-support questions, do you want to do business with them?... I certainly don't. Even if my email was harsh, that's not the way tech-support is supposed to respond.
Just thought you'd be ammused, and should know what these guys are like.