Warrenty Thru Circuit City

[NwIndianasFines]

I have the Circuit City Cityadvantage Protection Plan and am tryin to get a new phone thru the warrenty. I called in and told them i was dropping cals like crazy and I wanted a new phone but they said they only covered mechanical problems w/ the phone.So what are some other things I can say is worng with my phone??? Any Ideas????

[Carterism]

I have the Circuit City Cityadvantage Protection Plan and am tryin to get a new phone thru the warrenty. I called in and told them i was dropping cals like crazy and I wanted a new phone but they said they only covered mechanical problems w/ the phone.So what are some other things I can say is worng with my phone??? Any Ideas????

Isn't dropping calls under the warranty? Well actually I think only Sprint does that because when I had a phone that kept getting dropped calls in the area (and it wasn't because of the service, definitely the phone) Sprint gave me a new one. I suggest you call again, maybe you'll get someone else because how can they expect you to keep a phone that drops call constantly?

[NwIndianasFines]

Isn't dropping calls under the warranty? Well actually I think only Sprint does that because when I had a phone that kept getting dropped calls in the area (and it wasn't because of the service, definitely the phone) Sprint gave me a new one. I suggest you call again, maybe you'll get someone else because how can they expect you to keep a phone that drops call constantly?

The Warrenty isnt thru Sprint its thru Circuit City and they said that dropping calls is a service issue not a phone prob therefor not covering it! BS I know.

[Carterism]

That is so bull! **** Circuit City! So what are you going to do?

[NwIndianasFines]

I'm gonna keep calling till I get a good CSR and get my new ****!! or just go by some KY and take up the ass!

[Carterism]

nice, real nice. hehe. bad customer service makes you do crazzyy things...

[NwIndianasFines]

FINALLY!! I just got off the phone with them again and now there sending a new phone! After calling about 5 times!

[Carterism]

haha 5 times a charm! congrats! btw, what phone are they sending you?

[NwIndianasFines]

haha 5 times a charm! congrats! btw, what phone are they sending you?

Brand new 8100 or hopefully a new 8200 since they dont make the 8100 anymore...but I doubt it.

[Carterism]

I think you'll get an 8200 cuz I heard those were the replacements for the 8100's..

[NwIndianasFines]

i hope so

[Deval]

the warehouse levels change daily...around here, CC sends people to the sprint store to get their handsets tested 1st

[NwIndianasFines]

the warehouse levels change daily...around here, CC sends people to the sprint store to get their handsets tested 1st

I already did all that BS now they are sending me a new phone! I'm just hoping its the 8200 instead of the 8100....

[Phone Miz-aster]

This should show you how worthless circuit ****tys protection plan is. $60 and they will dry hump you to sell it to you because it is how they make most of their money (they call it cheese at the store.) Best Buy is even worse. This plan dosen't cover anything that isn't already covered by the manufacturer warranty and is worthless.

[NwIndianasFines]

This should show you how worthless circuit ****tys protection plan is. $60 and they will dry hump you to sell it to you because it is how they make most of their money (they call it cheese at the store.) Best Buy is even worse. This plan dosen't cover anything that isn't already covered by the manufacturer warranty and is worthless.

yea it is BS but I already got them to send me 1 phone like a yr ago so now this will be the 2nd so already worht the $ exspecially since my ex bought the warrenty!

[NwIndianasFines]

Also does anyone know what happens if I dont send back the phone they are sending me a replacement for?? My insurance is almost expired and if all they do is cancel my insurance then I would keep the phone and sell it to Sprint or someone else! I just dont want to recieve a bill in the mail....

[Phone Miz-aster]

Also does anyone know what happens if I dont send back the phone they are sending me a replacement for?? My insurance is almost expired and if all they do is cancel my insurance then I would keep the phone and sell it to Sprint or someone else! I just dont want to recieve a bill in the mail....

If you paid by credit card or check I wouldn't do it, you could get drafted again for the phone you didn't send back.

[NwIndianasFines]

If you paid by credit card or check I wouldn't do it, you could get drafted again for the phone you didn't send back.

Cash so no worries

[NwIndianasFines]

This is BS I still have no recieved my new phone! They called me yesterday to tell me that the phone was on back order for another 7 days!! *** am I supposed to just wait around till they send me a new phone?

[NwIndianasFines]

Also does anyone know what happens if I dont send back the phone they are sending me a replacement for?? My insurance is almost expired and if all they do is cancel my insurance then I would keep the phone and sell it to Sprint or someone else! I just dont want to recieve a bill in the mail....
I found out that all they do is cancel your warrenty....

[Matt]

Wirelessly posted (SHARP-TM-150/1.0 Profile/MIDP-1.0 Configuration/CLDC-1.0 UP.Browser/6.2.2.6.c.2.102 (GUI) MMP/1.0)

If you paid by credit card or check I wouldn't do it, you could get drafted again for the phone you didn't send back.

Cash so no worries

If you don't send the old phone back, Sprint can and most likely bill you for the new phone you get. Just send it back.

[NwIndianasFines]

Wirelessly posted (SHARP-TM-150/1.0 Profile/MIDP-1.0 Configuration/CLDC-1.0 UP.Browser/6.2.2.6.c.2.102 (GUI) MMP/1.0)



If you don't send the old phone back, Sprint can and most likely bill you for the new phone you get. Just send it back.

Read the Title or this tread again... Its not thru Sprint!

[Matt]

I understand that the warranty is thru CC. However,if I recall correctly, once CC stopped carrying Sprint, all their warranty claims now go thru Lockline. Lockline is in constant communication with Sprint and will report to Sprint if you do not return the damaged/malfunctioning device.

P.S. What's with the attitude?

[NwIndianasFines]

I understand that the warranty is thru CC. However,if I recall correctly, once CC stopped carrying Sprint, all their warranty claims now go thru Lockline. Lockline is in constant communication with Sprint and will report to Sprint if you do not return the damaged/malfunctioning device.

P.S. What's with the attitude?

No attitude just people keep thinking the warrenty is thru Sprint and its not. I called and specifically asked what would happen and they said they just wouldnt warrenty any more phones.

[Matt]

Well, keep the damaged/malfunctioning phone.

[NwIndianasFines]

I'm gonna keep both the new and old and sell both! and get a 7400

[Deval]

You can do whatever works best for you...

[NwIndianasFines]

This is BS my phone is still on backorder! ***

[NwIndianasFines]

Finally I got my replacement 8100 today!!! About damn time!