Error This product version not supported by this device.

[shrader]

Hey guys, quick question. Just got an 8200 as an upgrade from my old and beat up 8100 and I was attempting to download some of the games I purchased from Sprint's site. They're in my content manager but I get the error that they're not supported by my phone. I understand the concept that a different phone will have a different CPU and OS so I'd need a different version of software. My question is there a way to get those games onto the 8200 without actually buying them again? I paid for the game once, and it's not like I'll be getting a *new* game.

[jh101_7]

if it were available for the new phone it would dl the correct version instead of the error message.

[jmc67]

Hey guys, quick question. Just got an 8200 as an upgrade from my old and beat up 8100 and I was attempting to download some of the games I purchased from Sprint's site. They're in my content manager but I get the error that they're not supported by my phone. I understand the concept that a different phone will have a different CPU and OS so I'd need a different version of software. My question is there a way to get those games onto the 8200 without actually buying them again? I paid for the game once, and it's not like I'll be getting a *new* game.Hi there,
I had the same issue when I upgraded my SCP-8100 to the VI-2300. Apparently those games will not work. I had contacted sprint and at first they said to goto sprintpcs.com under my content management and click the refund link. However, I had to contact them again to let them know there was no such link. They eventually issued me a 30.00 credit for the games purchased. I suggest you contact them and request a credit.

[dmaul3300]

Hi there,
I had the same issue when I upgraded my SCP-8100 to the VI-2300. Apparently those games will not work. I had contacted sprint and at first they said to goto sprintpcs.com under my content management and click the refund link. However, I had to contact them again to let them know there was no such link. They eventually issued me a 30.00 credit for the games purchased. I suggest you contact them and request a credit.

hmm. i called sprint and talked to 2 different people and they both told me that i couldnt get refunds for the 17 games/items i had purchased on my 8100 that didnt work with my 5600. of all the games/items i purchased, yatzhee was the only one that worked.

i went to sprintpcs.com and when i click on the game in my content manager, i get an error saying that it isnt compatable with my phone. i dont have any other options to ask for refund..

[jmc67]

Don't call them. In my opinion, they help better if you contact them via email. Here is their 1st response:

We appreciate you for contacting us with your Premium Services concern.
We are sorry for the inconvenience this matter has caused you.

As you are unable to utilize the games, we suggest that you have these
items refunded by following these steps:

1. Log on to http://www.sprintpcs.com .
2. Enter your PCS phone number and password in the "My PCS" section,
then click "Sign on."
3. Click on the "My Content Manager" hyperlink under the PCS Vision
Services section.
4. Select the Premium Service that you want refunded.
5. Click on the "Request a Refund" hyperlink.

Write us back if you need further assistance. Have a good day!


Maria A.
Sprint eCare

--------------------------

Here is the second response after I responded that there was no such link:

We appreciate your very prompt response regarding the games on your
account. We are sorry for the inconvenience this matter has caused you.

We have applied a credit of $30.00 on your account for the games that
you are unable to utilize. Please understand that this is the maximum
amount we can adjust for Premium Service purchases.

The credit will be reflected on your next bill.

Write us back if you need further assistance. Have a good day!


Maria A.
Sprint eCare

[dmaul3300]

i did contact them by email. i will see what happens.

Don't call them. In my opinion, they help better if you contact them via email. Here is their 1st response:

We appreciate you for contacting us with your Premium Services concern.
We are sorry for the inconvenience this matter has caused you.

As you are unable to utilize the games, we suggest that you have these
items refunded by following these steps:

1. Log on to http://www.sprintpcs.com .
2. Enter your PCS phone number and password in the "My PCS" section,
then click "Sign on."
3. Click on the "My Content Manager" hyperlink under the PCS Vision
Services section.
4. Select the Premium Service that you want refunded.
5. Click on the "Request a Refund" hyperlink.

Write us back if you need further assistance. Have a good day!


Maria A.
Sprint eCare

--------------------------

Here is the second response after I responded that there was no such link:

We appreciate your very prompt response regarding the games on your
account. We are sorry for the inconvenience this matter has caused you.

We have applied a credit of $30.00 on your account for the games that
you are unable to utilize. Please understand that this is the maximum
amount we can adjust for Premium Service purchases.

The credit will be reflected on your next bill.

Write us back if you need further assistance. Have a good day!


Maria A.
Sprint eCare

[Bohemian Iconoclast]

...that is not the only problem...games that do work are crippled...Ms. Pacman is a prime example.

I'm stuck with the damn3d demo version...they want you to subscribe, rather than getting an unlimited expiration like the good old days...

[dmaul3300]

well i did email sprint about my games not working. and they told me to contact them by phone. i did.they transferred me to the vision help desk and they looked at my account and tried to access the games and got the error. they created a ticket. i got a call 2 hours later and they told me that they would remove the games from my content manager since they are taking up room BUT because i didn't purchase these games in the last 60 days, i couldn't get credit for the 13 games that don't work or the 2 screen savers that don't work.. any suggestions.. i feel i should at least be able to get partial credit. these were all titles with unlimited access.

what is up with alot of the screensavers and ringtones not having unlimited access.