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Any of you Sprint techs out there care to elaborate on what happened that caused the mobile IP outage in the entire Orlando market?
It went down sometime in the early morning hours of 03/30, and was still down as of Friday night.
It took 5 calls, wading through all the scripts and CSRs that reset my vision settings and such before I got in touch with a nice guy named Clay in vision support, who actually did his job by noting where I was, and reading the notes for the area.
Anywho, once I found out the issue was on the Sprint side of things, I left well enough alone... trying to connect every now and then just to see.
So, other than "IP services in the entire Orlando market are offline (slow/no SMS, dropped calls, no vision, slow/no readylink), and theres no notice of when it will come back up"... anybody have any more intimate details to cure my curiousity?
mykidsdad
04-02-2005, 09:01 PM
oddly enough, Friday was the only day I HAVEN'T tried vision all week, so I never noticed! But Bro, never screw with cust svc when it comes to vision: ALWAYS ask for vision tech support.The average CSR doesn't even know where the outage reports are...pathetic, but true....
RavenTBK
04-02-2005, 09:21 PM
I dont have a direct dial number to vision support.. so I had to jump through joe blow the csr, even though I selected "vision tech support" through the automated whatchadoozit.
Even then, the first three vision support reps I got, the first said its a PRL issue, flagged me then said "have a nice day". The second went in and reset my vision password, and told me to wait 15 minutes till it propagates to my phone (bs!). The third told me to wait 20 minutes and then did something to where my phone automagically went into the "Preparing Vision" mode and failed three times.
Theres good reps and bad ones.. I just happened to draw on several of the ones that didnt know any better. *shrug*
Clay was on the ball. When he read off the report, it was basic, saying Orlando was dead, its return unknown. The report was timestamped an hour ago (at the time of the call), so he didnt have much more info he could give me then.
I'm very technical minded, and I'd much rather hear what really happened instead of someone reading off a script or a press release. :)
mykidsdad
04-02-2005, 10:08 PM
yeah, Clay was on the ball; he had the common sense to ask the first question in the 'common sense manual":are there any known outages? If the other reps woulda checked for outages FIRST, you woulda known on the first call! But, alas...
And there is no longer a direct # to tech support.The 'powers that be' decided to make the poor CSR a tier0 tech support, who usually gives the ubiquitous "sir, do a power cycle and try again"(transalation: I don't have the foggiest..)
That is why I say NEVER talk to a CSR when it comes to vision,ALWAYS ask to be transferred to Vision tech support. Some tierI TSR's will be good/some not,sometimes ya gotta go to tier II....
And YES, the automated thingy justs tranfers you to a CSR when you say "tech issues",making it a complete waste of time....
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