Verizon - Not As Customer Friendly As You'd Think

[kaicam75]

OK...so a good friend of mine had his Verizon service for 2 1/2 years. He went into the store to take care of getting his 100.00 "New Every 2" rebate. They told him that he hadn't taken advantage of it within 6 months of being eligible, so he was out of luck. They offered him 40.00 off RETAIL as a courtesy.

He asked the sales rep what was keeping him from leaving (besides his contract) if he was gonna have to buy a new phone anyway (his was dead). Her words were "nothing...in fact you're month to month."

So, I took him to Sprint and got him a new 7400 and his mom a VI660.

He gets a letter 2 days later that he ows 175.00 for early termination to Verizon. They didnt look at his 2nd line! So he ended up porting just his mom back to Verizon and staying with Sprint after a LONG LONG fight over being given misinformation with Verizon.

So folks, we don't have it so bad.

[MsRandall]

Hmm I think I would have paid the ETF just to get rid of them.

[JoMamma]

I know i would have! btw msrandall.. i like the new avvie!

[He123321]

All that means, is that no carrier is perfect. I have seen people storm out of a SPCS store yelling, I am going to a diffrent carrier. :hee:

[maw4bc]

Verizon is by far the worst company ever. I have had quite possible the worst experience ever with them. It is so bad I don't even want to talk about it.

[kaicam75]

Wirelessly posted (Mozilla/4.0 (MobilePhone MM-7400/US/1.0) NetFront/3.1 MMP/2.0)

I Agree. That Was My Advice To Him. Especially Considering The Difference In Price Over The Remaining Time In His Contract Will Cost Him More Over The Long Term.

[MsRandall]

I know i would have! btw msrandall.. i like the new avvie!


Thanks I love it too :D

I worked for Verizon and to me they were fair most of the times...Now Sprint I seen some very negative things happen with customers accounts. I had a rep put an extra line on an account (before the RMS lockdown) that could only have 2 lines....the account holder tried to remove because it was hotlining her account and they charged her a ETF....As a manger I gave her a service credit for 150 and in a store audit got in trouble for it....all companies have policies that work in their favor....

[danny.boi]

OK...so a good friend of mine had his Verizon service for 2 1/2 years. He went into the store to take care of getting his 100.00 "New Every 2" rebate. They told him that he hadn't taken advantage of it within 6 months of being eligible, so he was out of luck. They offered him 40.00 off RETAIL as a courtesy.

He asked the sales rep what was keeping him from leaving (besides his contract) if he was gonna have to buy a new phone anyway (his was dead). Her words were "nothing...in fact you're month to month."

So, I took him to Sprint and got him a new 7400 and his mom a VI660.

He gets a letter 2 days later that he ows 175.00 for early termination to Verizon. They didnt look at his 2nd line! So he ended up porting just his mom back to Verizon and staying with Sprint after a LONG LONG fight over being given misinformation with Verizon.

So folks, we don't have it so bad.



Unfortunately your friend is just as responsible as Verizon for knowing when his customer agreement ends. Porting your # does not waive any cancellation fee. Secondary or third lines may have a different agreement end date than the primary line. The rep may have advised you that your primary line is out of contract but that didn't mean the other line was. I'm sure your friend will only tell you the story from his point of view too as most people do when trying to get others to sympathize with their cause.

Naturally your friend will be upset; we all do when either we don't get our way or things don't go the way we want them too. Your friend will forever have a sour taste for the company because of this even though if you think about it the company is not at fault.

Tell your friend to port his Sprint phone to Cingular and see if he gets charged a ETF from Sprint.

[kaicam75]

Unfortunately your friend is just as responsible as Verizon for knowing when his customer agreement ends. Porting your # does not waive any cancellation fee. Secondary or third lines may have a different agreement end date than the primary line. The rep may have advised you that your primary line is out of contract but that didn't mean the other line was. I'm sure your friend will only tell you the story from his point of view too as most people do when trying to get others to sympathize with their cause.

Naturally your friend will be upset; we all do when either we don't get our way or things don't go the way we want them too. Your friend will forever have a sour taste for the company because of this even though if you think about it the company is not at fault.

Tell your friend to port his Sprint phone to Cingular and see if he gets charged a ETF from Sprint.


Actually, I was there, so I got both sides first hand. And yes, he should know when his contract expires. But, I can honestly say, I have renewed enough times, that I couldn't tell you how long I have left with Sprint.

He did explain that he had 2 lines, and he even said that he thought she was incorrect, and she told him he had no obligation to VZW whatsoever. So yes, he should be in the know...but still not treated very fairly.