PDA

Cheapstingybargains Hot Deals

View Full Version : 7400 not 2-way SMS capable??

Cletus
01-18-2005, 12:23 PM
I thought the 7400 was 2-way SMS capable; Phone Scoop says it is. I can send messages fine, but when I receive one, I get a link to short mail! I called Sprint customer disservice and they told me the phone is only able to send SMS. What gives? :confused:
Raider_Nation21
01-18-2005, 12:25 PM
Mine both sends and receives. Maybe its your handset.
RustyGrom
01-18-2005, 12:51 PM
I love CS. Yea it definately is 2 way compatible because I do it daily
pcstech
01-18-2005, 09:50 PM
Sounds like your SMS provisioning did not update. This has been happening as of late due to some code changes that they have not fixed yet. I am assuming that you had a shortmail phone before this one.
This can be fixed by reprovisioning your vision services as that will send an update order for your msg routing and correct it. You need to call back, ask for a vision tech, and ask them to reprovision your IP basic on your acct (vision services).
Cletus
01-19-2005, 06:51 AM
Sounds like your SMS provisioning did not update. This has been happening as of late due to some code changes that they have not fixed yet. I am assuming that you had a shortmail phone before this one.
This can be fixed by reprovisioning your vision services as that will send an update order for your msg routing and correct it. You need to call back, ask for a vision tech, and ask them to reprovision your IP basic on your acct (vision services).


Thanks for the help! I will try that. Yes, I did have a shortmail phone before I got the 7400. I just realized the only people trying to send me SMS messages have VZW. Could that be part of the problem?
SeminoleGrad
01-19-2005, 07:47 AM
Sounds like your SMS provisioning did not update. This has been happening as of late due to some code changes that they have not fixed yet. I am assuming that you had a shortmail phone before this one.
This can be fixed by reprovisioning your vision services as that will send an update order for your msg routing and correct it. You need to call back, ask for a vision tech, and ask them to reprovision your IP basic on your acct (vision services).

Would doing this cause one to lose their grandfathered Vision (with unlimited text messaging, etc.)?
Halo2Proz
01-19-2005, 07:53 PM
dont think so...my babe had that issue, and it was fixed without messing up her vision plan
FloorMatt
01-19-2005, 08:06 PM
Well, then I need to call up and have it fixed on my phone!
Halo2Proz
01-19-2005, 08:10 PM
yeah you need to call data support and open a trouble ticket to get it resolved
FloorMatt
01-20-2005, 12:55 AM
I got me a trouble ticket! :D
andy71600
01-21-2005, 07:54 AM
ive got one... i send and recieve txts all the time
FloorMatt
01-21-2005, 05:39 PM
Someone from Sprint just called my phone a little bit ago, and said they were going to do the provisioning........and that the SMS should work within 4 hours. Wee :)
FloorMatt
01-21-2005, 09:26 PM
Woohoo! My SMS is working! (started to work about an hour and a half ago)
Deval
01-22-2005, 01:35 AM
glad it worked for you :tu:
About SprintUsers.Com
 
SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.