Is Vision down? Weird stuff happening

[MikeElmendorf]

My Treo 650 had been working great since November. Beginning last night, it keeps trying to reprovision. After it attempts, it says "the update was not successful due to a server communication error. If the problem persists, please contact Sprint." I am then still able to connect to Vision, BUT all my cookies are gone in Blazer! I re-entered passwords and such, and they stayed until the provisioning popped up again and went through the same process--after which cookies were gone.

I tried a soft reset, hard reset, still happening. And the last time it just hung on the reprovision attempt, and now I can't connect to Vision at all. Just getting the "Error 67 -- Registration Fialure. Check your username and/or password...."

I called customer service, got the Vision department, and they said there was some sort of update underway and their systems were down. I asked if that could be the cause of this problem, and they said possibly but didn't seem too sure.

Any ideas?

[lgmayka]

See my thread on "Vision down for everyone?" Vision is now working for me again, but I never did successfully Update Profile. (It kept giving error 1012.)

[Deval]

A small word of advice...unless you really need to, I wouldnt suggest you keep updating your profile. If there is a problem with your account, you will reload the wrong info on your phone, and then lock out your account since the password is wrong.

[lgmayka]

Unfortunately, something is still goofed up this morning. As best I can figure, Sprint's server computer that holds browser cookies is down. Symptoms are:

1) Every time I go into Business Connection, I have to re-enter my username and password. This indicates that Sprint is unable to save a cookie with my username and password.

2) When I try to send a video, I am asked to subscribe to Video Mail even though I am already subscribed. Again, lack of a cookie?

Alternatively, Sprint's authentication system for these features is goofed up or down. Grr.