spdracer53
01-11-2005, 01:00 AM
i've been reading this forum for a while and want to thank all those people posting about retention plans and what to expect from them.
i called and asked for business account cancelations and requested for the direct # so here is the # i used to get to retention direct... 866-818-1802.
here is how i spent part of my sunday doing...
i had to call retention 3 times to explain i was not trying to cancel but wanted to get a better plan. the first rep (male) didn't want to do anything for me. second rep(female) offered me the
$50 1000 AT nationwide plan
with unlimited n/w @8pm and pcs 2 pcs with a 2 year agreement and plus $20 for AAP. my old plan was the $45 500 AT nationwide plan
with unlimited n/w @9pm and pcs 2 pcs with a 2 year agreement and plus $20 for AAP. without the united airline discount.
she told me that was the best she could do for me unless i wanted to try vision free for 2 months. i declined on the vision and agreed to the new contract terms.
after agreeing to the new contract i was put through their finishing automated system and ran into a small problem. called them right back and spoke to the third rep(female) and had her confirm the new contract. i asked her if she could do anything better, but this time i reminded them we always paid our bills on time and was no longer under contract and was doing month to month even though it would show up on their screens i was under contract until 2006. it took a few mins for the rep to check the notes on the account to confirm my statement. she came back and said, she couldn't do free incoming mins, or n/w starting at 7pm for no charge, but thought i might like what she could do.
now after she finished speaking all i heard was her keyboard tapping away for a few seconds and thought to myself, oh i bet she's just going to offer me the free 2 month trial of vision. but instead to my surprise, she said, " i can take off the $20 AAP charge for you every month if you'd like." i told her thats great and i would take that. so thats how i spent my sunday.
btw, here are some observations i've noticed with sprint customer service reps over the years. male reps are not very helpful. female reps are much more willing to help a customer and listen to their problems. imho if you call retention try to get a female cs rep and it helps if you are not on contract. i think since the first 2 thought i was still under contract they didn't want to do much. but since i told the 3rd i wasn't under contract, i'm sure that was why i got the $20 AAP taken off.
and like the old posts say... don't say retention when you speak to them. i asked them if they were the retention dept and they hesitated and got defensive. i guess its from all of the members here who have called them in the past. :hee:
good luck
i called and asked for business account cancelations and requested for the direct # so here is the # i used to get to retention direct... 866-818-1802.
here is how i spent part of my sunday doing...
i had to call retention 3 times to explain i was not trying to cancel but wanted to get a better plan. the first rep (male) didn't want to do anything for me. second rep(female) offered me the
$50 1000 AT nationwide plan
with unlimited n/w @8pm and pcs 2 pcs with a 2 year agreement and plus $20 for AAP. my old plan was the $45 500 AT nationwide plan
with unlimited n/w @9pm and pcs 2 pcs with a 2 year agreement and plus $20 for AAP. without the united airline discount.
she told me that was the best she could do for me unless i wanted to try vision free for 2 months. i declined on the vision and agreed to the new contract terms.
after agreeing to the new contract i was put through their finishing automated system and ran into a small problem. called them right back and spoke to the third rep(female) and had her confirm the new contract. i asked her if she could do anything better, but this time i reminded them we always paid our bills on time and was no longer under contract and was doing month to month even though it would show up on their screens i was under contract until 2006. it took a few mins for the rep to check the notes on the account to confirm my statement. she came back and said, she couldn't do free incoming mins, or n/w starting at 7pm for no charge, but thought i might like what she could do.
now after she finished speaking all i heard was her keyboard tapping away for a few seconds and thought to myself, oh i bet she's just going to offer me the free 2 month trial of vision. but instead to my surprise, she said, " i can take off the $20 AAP charge for you every month if you'd like." i told her thats great and i would take that. so thats how i spent my sunday.
btw, here are some observations i've noticed with sprint customer service reps over the years. male reps are not very helpful. female reps are much more willing to help a customer and listen to their problems. imho if you call retention try to get a female cs rep and it helps if you are not on contract. i think since the first 2 thought i was still under contract they didn't want to do much. but since i told the 3rd i wasn't under contract, i'm sure that was why i got the $20 AAP taken off.
and like the old posts say... don't say retention when you speak to them. i asked them if they were the retention dept and they hesitated and got defensive. i guess its from all of the members here who have called them in the past. :hee:
good luck