***! email says i signed a 2 year???

[evilkeo]

Short story for those that don't like to read:
Talked to customer service monday, was transferred to rentention. talked to someone who cleaned up my plan since other reps had really messed it up(signed up for pcs2pcs twice and vision was taken off a phone for some reason). i then talked to him about other plans and was told about the 1000 mins for $40/month. I said I needed vision and he told me that he'd work on it and call me tomorrow. Didn't get a call, but get an email friday saying that i resigned my old agreement for 2 years. I didn't agreee to anything. What do I do?

The whole story:
I called cs on monday and talked to them about a bad service charge. Once I got that taken care of, I asked when my contract was expired(knowing full well that it was last month). I asked about other plans and incentives for signing another agreement. All the guy wanted to offer was 5% loyalty, so I mentioned that I was looking into other companies. He sent me to rentention.

I talked to a really nice guy named John- Business Gold Retention Specialist(he also emailed me in case I had other troubles). Apparently, over the years, people that I've talked to had really messed up my account. To name a couple things, I was signed up for pcs2pcs twice for no reason and one of my phones had vision taken off in September for no reason(I need vision for my business and that's why I had that random charge). He cleaned up my plan to what it was supposed to be. In case you're interested- 2000 mins, 2 lines, $100/month plus vision and insurance.

I then asked about other plans. I liked the fact that I never had to worry about mins since I don't have a landline, but didn't like that I seemed to be paying almost 150 a month for minutes I didn't use. After a little talking, I asked about splitting my phones up and he mentioned that I could split to each line having 1000 mins for $40/month. This included most of what I wanted, but not vision. I told him that I needed vision for my business. He told me that he would try to work something out for me and call me the next day(it was pretty late at night).

I never got a call, but figured I'd contact him later since I'm visiting my family for xmas. He did send me an email so I did have a way to contact him directly.

However, today(friday) I receive an email saying that I've signed up for a 2 year agreement. This isn't even the plan that I was talking to him about. It's my same old plan, but it now expires in 2006! What the hell?!? I just emailed him about it, but haven't called anyone yet. I figure it'd be much more productive if I could talk to the same guy. But how the hell can they sign me up for a 2 year contract without my consent??? Anyone have any advice?

[BAHT]

...2 year agreement without your consent...one word...ILLEGAL!!!

[D-Struct45]

...2 year agreement without your consent...one word...ILLEGAL!!!
Sprints policy is that anytime you change your plan after the initial 90 days, your agreement starts over from that day. It is written very clear many places on their literature. Before we jump on the illegal train, have the rep send you reasoning behind this and see if you can work it out.

[Admiral Kirk]

I added a phone to my account under the add-a-phone plan, and I went to a Sprint store the other day, and the rep pulled up my account and said I had renewed my 2 year when I called CS and set up the add-a-phone. I was never told by the rep that I had to renew at any point in the call. Yes, I'm aware of the policy regarding renewal w/ add-a-phone, but nevertheless, they never asked me or told me they had to do it. I don't think they should be allowed to put you in a new contract without specific verbal approval, if you ask me.

[skrubol]

It may be very clear in their literature, but that doesn't do you much good while you're on the phone with a rep and don't have the benefit of that literature to look at. The last time I resigned a contract I had to go through a big process of making sure I agreed to it and recording my acknowledgement and all that. And that was for 1 year. Isn't the standard contract still 1 yr?

[macaddiict]

Doesn't a 2-year contract require either hand signature or secure E-verification like skrubol is saying? In other words, you should have had to enter your SSN, phone number, etc. into an automated system which would make it clear what you were agreeing to. If this didn't occur and you didn't sign a paper copy, my understanding is that you can weasel out of it...

[D-Struct45]

Doesn't a 2-year contract require either hand signature or secure E-verification like skrubol is saying? In other words, you should have had to enter your SSN, phone number, etc. into an automated system which would make it clear what you were agreeing to. If this didn't occur and you didn't sign a paper copy, my understanding is that you can weasel out of it...
I am not up on the customer service policy, but in the store where i work, we MUST have the customer sign the agreement and have the signature on file. I think that customer service has to transfer you to a special dept. with in the call center to confirm the contract???(at least they have done this with customers in the past) The best thing i have found is to be upfront with the customer, because if you are not, problems like this will bite me and sprint in the behind......

[evilkeo]

the rep emailed me back and said that he got a chance to look at my account a little last night. he said he thinks it's his fault. he thinks he signed me up for nights at 7, even though i told him i don't want it since i don't even come close on minutes now. he said that he'll try to fix it for me. hoping for the best.

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