switching from retention plan to retention plan?

[tab]

Hello.
I've currently been on a retention plan for the past year and a half. It's the $40, 750 anytime, 3000 n/w (8pm), pcs2pcs, and FIMF.

I want to bump up to the 1000 anytime for $40. I tried to call Sprint a few minutes ago. They CSR tried to put me through to retention but she said retention wouldn't allow her to transfer unless I was really cancelling, instead of just needing more minutes. So I told her, well I am actually thinking of cancelling due to excessive dropped calls. THen after a few minutes of putting me on hold, she said that retention told her to go ahead let me cancel. I was like "WHAT? :confused: you rather let me cancel then offer me more minutes?". She said "unfortunately yes, because retention is not allowed to switch someone from one retention plan to another".

Can anyone confirm that? Will I not be able to go from my retention plan to the other? Anyone have any tips how to make this switch happen?

Appreciate your help.

[Ted]

YMMV. if you say cancel they can cancel you.

a good approach would be to tell the CSR that you have a "special plan" and you need to talk to a retention specialist in order to change your plan. if they say no, try another CSR until you get through.

once you get to retention, they are not bound to let you switch plans, but hopefully you will get one that will. and sprint is more likely to go ahead and let you cancel if you are already on a retention plan because you are a less profitable than average customer.

be nice! and good luck!

[CSR_CP]

Hello.
I've currently been on a retention plan for the past year and a half. It's the $40, 750 anytime, 3000 n/w (8pm), pcs2pcs, and FIMF.

I want to bump up to the 1000 anytime for $40. I tried to call Sprint a few minutes ago. They CSR tried to put me through to retention but she said retention wouldn't allow her to transfer unless I was really cancelling, instead of just needing more minutes. So I told her, well I am actually thinking of cancelling due to excessive dropped calls. THen after a few minutes of putting me on hold, she said that retention told her to go ahead let me cancel. I was like "WHAT? :confused: you rather let me cancel then offer me more minutes?". She said "unfortunately yes, because retention is not allowed to switch someone from one retention plan to another".

Can anyone confirm that? Will I not be able to go from my retention plan to the other? Anyone have any tips how to make this switch happen?

Appreciate your help.

Ahh. the life of a "$" your account must only be a one doller sign, meaning that any rep can cancel your account. No more transfering to retention unless you can get that up to "$$" or more

[CSR_CP]

YMMV. if you say cancel they can cancel you.

a good approach would be to tell the CSR that you have a "special plan" and you need to talk to a retention specialist in order to change your plan. if they say no, try another CSR until you get through.

once you get to retention, they are not bound to let you switch plans, but hopefully you will get one that will. and sprint is more likely to go ahead and let you cancel if you are already on a retention plan because you are a less profitable than average customer.

be nice! and good luck!

even if you do get a rep that will transfer them to retention it is a warm transfer(agent must speak with retention first) and retention will refuse to take the call.

[SU_Diva*]

Just call and tell them that you had spoken to a retention rep previously and they offered that. If they say they don't see it anywhere on the acct. tell them you would like to speak to that department since they are the ones that offered it to you. They should let you speak to them.

[CSR_CP]

Just call and tell them that you had spoken to a retention rep previously and they offered that. If they say they don't see it anywhere on the acct. tell them you would like to speak to that department since they are the ones that offered it to you. They should let you speak to them.

We would need a retention rep to verify this but I'm sure the retention rep you talk to would give you the same "its not in the notes" speal, and because your a one dollar sign they will probably decline offering it again.

[SU_Diva*]

We would need a retention rep to verify this but I'm sure the retention rep you talk to would give you the same "its not in the notes" speal, and because your a one dollar sign they will probably decline offering it again.

I guess I have more that 1 $ :woohoo:

[bradbomb]

CP, just curious, how is the $ vs. $$ assigned to an account. I havent spoken to retention since early 2003 when I had called because my existing Retention plan could not accept a vision pack added so the rep I spoke transferred me to them to give me a new plan with vision, the one i have now. I remember at that time, that I told the original rep that I was planning to buy myself a new Sanyo 8100 and wanted to add vision to my account, she said that for some reason the computer did not accept an addition of Vision on that plan anymore. She said I can switch you to a new plan which I responded that I'd rather not switch plans to lose minutes and gain vision, so I said nevermind, and then she was like, hold on, let me get you on with retention who gave you your plan last year and they can get this all sorted out

[Ted]

$ signs (1-5) represent your value to sprint. if you are on a low MRC plan or retention plan it is low, if you have a $200 a month plan it's high.

[bradbomb]

thanks ted

[BAHT]

...then I must have no value to Sprint...

[Mr.Cell]

i had the $40 750 anytime minutes plan for like 2 years and i just got the $40 1000 anytime minutes plan last month.
I also got the same plan for 5 of my friends who had the 750 plan, all you need to do is call sprint and tell them that you were offered that plan and that you would like to take advantage, make sure you tell them its a nationwide plan with unlimited after 8pm, if you sign a new 2 year contract they can give you pcs-pcs for free.
this is the # that i called 8779094806

[Ted]

thanks ted

yeeeeer-welcome. also of note is that your # of $$$$ ratings goes up and down based on many things, including service credits and discounts. i think it aims to be a measure of how profitable you are as a customer.

[tab]

thanks guys for your help. I will try talking to sprint again, and see what happens. i think you're right about the 1 $ value. I've been on that retention plan for more than a year, so i must not carry much value. even though i've been with them for like 5 years total.

a related question....i'm barely getting any coverage in my apt. a lot of dropped calls on top of that. the csrs tell me its my phone, but i think its the service because a lot of my friends get dropped calls as well. i called about this earlier and they did some sort of upgrade over the air, but i'm still getting crappy service in my apt. so which one is it? is it more likely the service or the phone?

[onechurchboy]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-5500/US/1.0) NetFront/3.0 MMP/2.0)

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-5500/US/1.0) NetFront/3.0 MMP/2.0)



In The past three year i have been on three different retention plans 1200/60 1000/50 and now 1000/40 w/one year contract it can be done

[j0k3r4325]

thanks guys for your help. I will try talking to sprint again, and see what happens. i think you're right about the 1 $ value. I've been on that retention plan for more than a year, so i must not carry much value. even though i've been with them for like 5 years total.

a related question....i'm barely getting any coverage in my apt. a lot of dropped calls on top of that. the csrs tell me its my phone, but i think its the service because a lot of my friends get dropped calls as well. i called about this earlier and they did some sort of upgrade over the air, but i'm still getting crappy service in my apt. so which one is it? is it more likely the service or the phone?


an answer you may not want to hear, but Sprint does not guarentee service in doors... take it like you will...

[kccasey]

Sprint doesn't measure a Customer like that. I mean customers are measured by that, but the way your talking about is not so. Your measured by the Credit Class that you had and also the type of plan that you have. There is no system that displays $$$ signs for a measure of a customer.

[rain1200s]

1000 any time
8pm nights
free mm a920
free sprint 2 sprint

[He123321]

1000 any time
8pm nights
free mm a920
free sprint 2 sprint

Why did you bring back a thread older then dirt? :scratch:

[Dan]

These recent posts should be in "post your retention offers"

[Frankie G]

1-800-658-7564 Retention direct number...limited wait!

[cliffr39]

its great that you are using the search or browsing the forum but why did you bring this old thread back to life just for that number? There are a ton of newer threads that discuss retentions...