I bought my mother an LG 5225 in August...*Sprint Store related*

[Shyne]

I bought it just before heading back to school, and she has hated it. I was questioning the no antenna thing, but you guys assured me the phone was legit. :eyebrow: Anyway she barely gets a signal at work, and only sometimes gets one at home [All of her co-workers get solid signals, and my phone works fine at home]. Even when I talk to her she sounds really choppy on it. And she says she has to charge it pretty often. I haven't been home since I bought her the phone and I told her I would take it to the Sprint store when I'm home for Winter Break (starts next week).

So, will the Sprint store allow me to exchange the phone or anything? I know they will give her another one pretty easily, but I think the phone in general just sucks. She hates the phone and wants something else.. Will they work with me/her, or do I just have to buy her something else?

It's really my fault for waiting so long to get home .. She's pretty lost when it comes to phone and stuff, so I told her to wait on getting a replacement/exchange until I got home... :(

[MsRandall]

They wont let her return a phone from Aug but if they deem it defective she could probably get a different phone if she is nice and asks

[Shyne]

They wont let her return a phone from Aug but if they deem it defective she could probably get a different phone if she is nice and asks

Yea, she doesn't want to return it .. But if possible, a swap for something else would be nice. So, they do indeed allow that (at least sometimes)?

[MsRandall]

Now I wont lie and say this will be easy...actually it requires the luck of getting a rep who cares...Sometimes if the phone is deemed defective they will allow you to go to a comparable model....I would have her go into the local sprint store and have it tested...

[bluecoyote]

She bought it in August.

Well, here's what you can do. Buy another phone at full price, and then eBay your LG.

[MsRandall]

She bought it in August.

Well, here's what you can do. Buy another phone at full price, and then eBay your LG.


I wont ebay a phone that might be defective...She should have the phone tested first...

If it passes then ebay it or listed here ... :cool:

[Shyne]

She bought it in August.

Well, here's what you can do. Buy another phone at full price, and then eBay your LG.

I bought it for her in August, before heading off to school. I know it's a stretch, but the reason it wasn't exchanged earlier is because she's clueless when it comes to phones, and I've been at school.

I just want to know if they EVER allow this sort of thing .. And according to the replies so far, they sometimes do. So, hopefully the rep I speak to is cool and understanding.

[Yummi]

Keep us posted on this......my sis wants this phone and I was going to buy it for her in January, Id like to hear how this works out for you....

[Shyne]

I wont ebay a phone that might defective...She should have the phone tested first...

If it passes then ebay it or listed here ... :cool:

I'm sure it's defective, so the store at the very least will give me a replacement 5225. So, I'd be Ebaying a new/refurb 5225, not a used/defective one.. Looks like they're going for ~$100 on Ebay..

[Shyne]

Keep us posted on this......my sis wants this phone and I was going to buy it for her in January, Id like to hear how this works out for you....

Yea, it's a good looking phone, lacks the camera, etc. she didn't need, and supposedly had very good signal strength.. But she's been VERY unhappy with it. :(