LG 325 backordered?

[mkbomb]

I hope that this isnt an idiotic question. I'm thinking that I should just call Telesales today to order it. I'll be paying full price, as I wont be elegible for an upgrade for quite some time. Any feedback? Gracias!

[smittythepig]

I hope that this isnt an idiotic question. I'm thinking that I should just call Telesales today to order it. I'll be paying full price, as I wont be elegible for an upgrade for quite some time. Any feedback? Gracias!
someone a couple of pages back said that telesales wasn't accepting any new orders until monday, probably because of the current demand far outpacing stock. but you get different answers from different people. wouldn't hurt to call. and then call again and see if you get the same story. also, some radioshacks are supposed to get them in the next day or two supposedly. may want to call around and see what they say. if they do get some in they will be gone fast so you may have to be vigilant.

[mkbomb]

someone a couple of pages back said that telesales wasn't accepting any new orders until monday, probably because of the current demand far outpacing stock. but you get different answers from different people. wouldn't hurt to call. and then call again and see if you get the same story. also, some radioshacks are supposed to get them in the next day or two supposedly. may want to call around and see what they say. if they do get some in they will be gone fast so you may have to be vigilant.

Called Four Local RS Stores. They're all clueless as to when they'll arrive. Damn.

[ptjulie]

just when you start to lose hope...i called the order support number again this morning not expecting anything new regarding the backorder situation. well, wouldn't you know it, she says ups is picking it up this morning and i should call back around 11am for a tracking number. hopefully this is true and it will show up tomorrow. it would kill me if it didn't and they don't do saturday delivery and i had to wait until monday. at any rate, this beats having to race everyone to radioshack today or tomorrow for the three or so handsets that they claim they may get. apparently most of the RS stores have been inundated with calls about the phone and as soon as they get some in they expect they will be gone lickety-split.

Will be give them a call around 11:00am EST and verify also. But that is good news if it's true.

[phdeez]

As usual, RS is clueless here in FL too. I called 5 stores, and they were all like "LG has delayed the phone due to problems" I mentioned it was on the SPCS website, and you can order them, but they refuted. I'm not gonna bother with the RS stores, and just wait to pick one up at my local SPCS store. If I am able to actually reach someone in the stores- every time I call, its either a long [4+ min holdtime] or noone is available.

[BlueMnM]

Will be give them a call around 11:00am EST and verify also. But that is good news if it's true.

Mine did not ship out till 1:00 a.m.! it was suppose to ship out at 11:00 a.m. So don't be discuraged if it doesn't ship at 11:00. Telesales said due to backorder issues with the rebate form, shipping has added extra pick up times through out the day...at least that was the case as of Monday 12/6. I also would get my hopes up on saturday delivery.

[autobotjazz13]

Called Four Local RS Stores. They're all clueless as to when they'll arrive. Damn.

CT third party stores, or at least the ones I work at should have them late this week, early next depending on how shipping is. To be honest I didn't read where you were from but you might want to expect the same in most areas of the country.

[phdeez]

Hey autobotjazz13 Do you have a part number or something I can use when I call RS, rather than them feeling like they've been caught in headlights? It'd be easier to say "Do you know when you'll have part number XXXX instock" rather than explaining it all to them...

[smittythepig]

Hey autobotjazz13 Do you have a part number or something I can use when I call RS, rather than them feeling like they've been caught in headlights? It'd be easier to say "Do you know when you'll have part number XXXX instock" rather than explaining it all to them...
the SKU is 17-2619. the problem is that it isn't (as of yesterday) in the system yet. not really, anyway. that's the SKU associated with the phone in the mailer. it does bring up a page on the RS webiste, but with nothing on it. i assume as soon as they get them the SKU will properly be associated with the phone.

[phdeez]

the SKU is 17-2619. the problem is that it isn't (as of yesterday) in the system yet. not really, anyway. that's the SKU associated with the phone in the mailer. it does bring up a page on the RS webiste, but with nothing on it. i assume as soon as they get them the SKU will properly be associated with the phone.

Excellent. Now hopefully it'll be easier.... I'm assuming you got the SKU from the ad they printed last month and this month?

[smittythepig]

Excellent. Now hopefully it'll be easier.... I'm assuming you got the SKU from the ad they printed last month and this month?
yes.

UPDATE: surprise, surprise. the guy i just spoke to at order support says "ah, the infamous LG-325. that's still on backorder." i told him i was told it wasn't this morning and that it would ship today. he checked a few different places and says he sees nothing to suggest that it's no longer on backorder and mine seems to be in the same situation as the 600 other outstanding orders. so the ordeal continues. i did notice this morning that my credit card was finally charged the amount for the phone. but the transaction was made on the 6th (when i placed the order) and just posted on the 8th (yesterday). so i guess that doesn't mean anything.

[autobotjazz13]

the SKU is 17-2619. the problem is that it isn't (as of yesterday) in the system yet. not really, anyway. that's the SKU associated with the phone in the mailer. it does bring up a page on the RS webiste, but with nothing on it. i assume as soon as they get them the SKU will properly be associated with the phone.

The SKUs on our boxes usually are something like SCP8200KIT, etc. I don't work there everyday, but I can check there tomorrow after work. Hopefully they will be in tomorrow so I can play it a little bit too. Since I don't work at RS they might do something differently.

[ptjulie]

yes.

UPDATE: surprise, surprise. the guy i just spoke to at order support says "ah, the infamous LG-325. that's still on backorder." i told him i was told it wasn't this morning and that it would ship today. he checked a few different places and says he sees nothing to suggest that it's no longer on backorder and mine seems to be in the same situation as the 600 other outstanding orders. so the ordeal continues. i did notice this morning that my credit card was finally charged the amount for the phone. but the transaction was made on the 6th (when i placed the order) and just posted on the 8th (yesterday). so i guess that doesn't mean anything.

In my last post I was going to mention that the telesales guys might appease you but slightly exaggerating the truth but didn’t want to sound negative. Looks like I was right the first time. To further that point, last Monday I called telesales to get the tracking number and the lady told me that they were on back order and I asked if my credit card would be charged. See said it would not and it was charged. When you finally get that tracking number that will be a solid indicator that it was shipped otherwise don’t believe them and get your hopes too high.

[smittythepig]

just to get this back to the top...i have no new info. surprise. i'm gonna call now and bug them again. i think i've have gotten several of the reps more than once. i've started remembering some of their names.

[ptjulie]

just to get this back to the top...i have no new info. surprise. i'm gonna call now and bug them again. i think i've have gotten several of the reps more than once. i've started remembering some of their names.

Let me know your progress.

[KevinS281]

There are none in stock available to order just FYI

Kevin

[smittythepig]

There are none in stock available to order just FYI

Kevin
so will sprint just send out what they get when they get it on a "first order, first serve" basis? just wondering what i can expect. i ordered early monday morning and was hoping that whenever they do get more in i would be one of the ones getting one.

[KevinS281]

Don't know how the shipping department fulfills back orders ... but I would think that would be the way to do it ... FIFO

Kevin

[phonedork]

just got off the phone to senior supervisor at sprint, and the backorder date has been pushed back to december 20. that's when they 'might' get some more in. had mine on order since monday, when i was supposed to be 150th on the list. think i'm off to t-mobile... sick of it.

[smittythepig]

just got off the phone to senior supervisor at sprint, and the backorder date has been pushed back to december 20. that's when they 'might' get some more in. had mine on order since monday, when i was supposed to be 150th on the list. think i'm off to t-mobile... sick of it.
damn. that really sucks. good thing i just bought an a760. that should hold me over until they get this thing out. went to RS again today and they didn't have any 325s in their recent delivery. i don't think RS will get them for a while. same goes for the sprint stores. i think there's a real invetory issue here.

[BillybathGate]

damn. that really sucks. good thing i just bought an a760. that should hold me over until they get this thing out. went to RS again today and they didn't have any 325s in their recent delivery. i don't think RS will get them for a while. same goes for the sprint stores. i think there's a real invetory issue here.
Blame LG, they should've known it's the holiday season.

[volwrath]

I hate to be such a baby, but wahhhhhhh..Come on Sprint get wit it. Ordered on Sunday

[MsRandall]

Damn I had a 325 and sent it back...never thought to sell it at the trading post...sorry guys I dropped the ball there....

Anyway I was in my local RS and they had the 325 display when I asked the manager he said they will have them the day before xmas...He didnt know it had bluetooth so I dont know how reliable his info is since he didnt know the name of the phone other than "blue slider for sprint" :eek:

Just passing the rumor in my area for availablity. :o

[volwrath]

You probably could have made a small fortune MsRandall!

[ptjulie]

I was on the phone with the customer service rep yesterday and he told me that they arrived and they would be shipped within a few days. I challenged him and said, “How do you know? Who told you? Why don’t the other customer service people know about this order?” He couldn’t answer my question and I know he was just trying to appease me along with everyone else that has made contact with him. To confirm my guess I called another customer service representative and she told me that she doesn’t know when they would come in and asked me if I wanted to cancel the order. I told her no, I don’t want to cancel but mentioned one of their customer service people knew that they were in. She told me that was impossible and they don’t know when stock arrives until their computer gets updated as shipped and she apologized for the confusion.

Since Xmas is around the corner and I am sure that every Sprint store, Radio Shack, Best Buy, Circuit City and others are trying to fulfill their orders I don’t expect to get this phone anytime soon. I don’t know for sure, but my guess is that LG manufactures so many a month and them ships them out, due to the high demand I don’t see them coming to the Sprint internet store any time soon. I personally think that shipments are on route to other stores and we will have to wait. Is December 20th the magic date? It sounds about right due to the high demand of the phone but I don’t believe anyone at Sprint customer service (staff or supervisor). I was going to purchase this phone when it first came out but wanted to verify DUN support for my IPAQ and Laptop. Even though I ordered it early Monday Dec 6 it started to go on backorder and I am in the same boat as the rest of you. So as they say, “you snooze, you lose” and others that took the chance have been rewarded with one in their hands. I am going to try the Sprint store on the weekend; perhaps some got a shipment in. Otherwise I will just sit tight and wait.

[sel1965]

just got off the phone to senior supervisor at sprint, and the backorder date has been pushed back to december 20. that's when they 'might' get some more in. had mine on order since monday, when i was supposed to be 150th on the list. think i'm off to t-mobile... sick of it.

Going to T-Mobile will sure fix them! :hee:

[smittythepig]

i'm sure that if the reps don't have any idea when they'll get a shipment in, dec. 20th is certainly not a magic date. unless you assume the "senior supervisor" has more info than the reps., which i guess is possible. but i'm not sure how anyone at sprint could really be certain of when they'll get more, even a senior supervisor. seems as if they'll know when they get there but not any sooner. you're right. with the xmas season here there's really no telling what will happen. sprint stores don't think they'll get any until at least next week. RS has said different things but the bottom line is the phone still isn't even in their computers. so who knows.

it's true though that they should have had more inventory from the get-go. somehow the phone sold out in less than 2 days and it wasn't even being advertised, except in the incorrect RS flyer. what's funny is that i remember after all the talk about the t608, when it was finally available i don't remember it ever going on backorder. they always had some. for some reason this lg seems to be in much more demand. maybe it's the form factor? or the form factor combined with BT.

[smittythepig]

lady i just spoke to (telesales order support) said her supervisor told her they are getting the shipment in next week. she said he told her no later than wednesday (could be earlier) and i should be getting my phone next week at some point. every time i call they say something like, "oh, the infamous lg 325." so all the order support people know about the backorder situation, of course. so they could be lying just to get is to stop calling for a few days. or they did indeed investigate when the next shipment would come in since so many people are asking about it. anyway, just wanted to share that.

[ptjulie]

lady i just spoke to (telesales order support) said her supervisor told her they are getting the shipment in next week. she said he told her no later than wednesday (could be earlier) and i should be getting my phone next week at some point. every time i call they say something like, "oh, the infamous lg 325." so all the order support people know about the backorder situation, of course. so they could be lying just to get is to stop calling for a few days. or they did indeed investigate when the next shipment would come in since so many people are asking about it. anyway, just wanted to share that.


I called as well just for kicks around 5:10pm CST. She told me just 20 minutes ago the supervisor was going around telling all the people that the order for the LG-325 would either arrive tonight or Saturday and would ship most likely Monday so let all customer that call be aware of the situation. I asked her how did the supervisor tell her? She said, he just yells out whilst people are on the phones and he told everyone that he just received a message from the warehouse indicating the new information. I will call Monday to verify.

[roman]

called rs, i was told by rep that lg 325 slider didnt pass quality control, Will not be carrying it for some time.

[jakehale]

called rs, i was told by rep that lg 325 slider didnt pass quality control, Will not be carrying it for some time.

So is this a "cancel my order"??????

I like the phone, but jeez,, the BIG point is,,,"having A phone"

Can anyone else confirm this???????
:eek:

[sel1965]

called rs, i was told by rep that lg 325 slider didnt pass quality control, Will not be carrying it for some time.

If the LG 325 didn't pass quality control it wouldn't have been released and all those that got them wouldn't have gotten them! Makes sense doesn't it!

[roman]

rs may have different standards, they do sell the most sprint phones in the US. May give them the power to choose which ones to sell. Many complaint by user with 325 about bluetooth working 100%. There are many phones in the hands of the consumer... that are recalled later on. Most reps will say a phone is on backorder or soon to arrive, never heard a rep tell me a phone didnt pass qa.... might be true? but for radioshack only.

[sel1965]

I am glad I got one when I did sorry to all those who didn't but I seriously like this phone! Even for a vga camera it is nice! I can't wait for 535 or 5600 to come out. I will keep this phone just for a back up!

[ptjulie]

Radio Shack doesn't control the Quality Control aspect, as it's on the Sprint network. They are just a reseller.

[squandith]

After talking to 9 different reps on 7 different calls...I've come to one conclusion...the only prerequisite to be a rep for them is an 8th grade education.

After talking to several people that tried their hardest to convince me that I could buy the 325 at my local store (which of course I checked first)...and talking to to a guy who tried to tell me there was no such thing as a telesales dept. and that sprint wasn't allowed to sell me a new phone without a new line activation...I was told by 3 other reps that their computers were no longer allowing to even backorder them...that they were that far behind. They told me the 20th is the magical date. So the short-hand is that they wouldn't take my money and let me back order it.

So in frustration of dealing with sprint I decided to order the phone off of the website and just let it get here when it gets here. It of course charged my card instantly.

I'll update when it comes in.

[smittythepig]

Radio Shack doesn't control the Quality Control aspect, as it's on the Sprint network. They are just a reseller.
actually, i've spoken to about 5 different RS employees who have stated that RS has their own QC that phones must pass AFTER sprint's. they say that sprint is less stringent than they are. something about RS having to take full responsibility for what they sell whereas sprint can say something is LGs fault or whatever the case may be (which isn't correct obviously). but anyway, that's just what they keep telling me. can any RS employees on the forum verify this?

i also was told from many RS people that the phone was being held up because of some QC issues. who knows.

[skrubol]

I think the Radioshack QC line is just that.. a line. It's been perpetuated around the company.

[jakehale]

I was charged for this phone on the 4th, and I realize that it is back order, but does anyone have an ideal if people will be getting it before the first of the year??????

Just looking to see if anyone could know for sure about that date,, because if "NO" then I must look for another phone,,,


thanks

[mcvisa]

well my friend ordered on 12/6 through the business rep (he gets the business discount) and UPS dropped it off on Friday

[mtiza1]

This phone must be really tight.

[jakehale]

Got ahold of a CS rep today, who actually talked me though some my order stuff....

I gave him my Order number and he proceeded to look it up. Told me it was back order (duh)..... I expressed to him that I would like to cancel the order for that phone (and line of service) and go to my local store and get a phone they have in the store and new line of service.... he said no problem, depending on where the phone is in the order chain...... I said YOu just told me it was backordered.... so anyway

he dug for alittle while and came back with a "request ID" and proceeded to tell me that the phone was enrought to my door????? I asked for an expeceted date of arrival,,, he said that information wasnt on his screen, all he could tell me was that it was "on the way to my door" (his words)

So my question to you all is..... What is this? I would assume just a tack to keep me from cancelling the order,, but he expressed what he did........

any ideals?

thanks

[peace0frog]

Got ahold of a CS rep today, who actually talked me though some my order stuff....

I gave him my Order number and he proceeded to look it up. Told me it was back order (duh)..... I expressed to him that I would like to cancel the order for that phone (and line of service) and go to my local store and get a phone they have in the store and new line of service.... he said no problem, depending on where the phone is in the order chain...... I said YOu just told me it was backordered.... so anyway

he dug for alittle while and came back with a "request ID" and proceeded to tell me that the phone was enrought to my door????? I asked for an expeceted date of arrival,,, he said that information wasnt on his screen, all he could tell me was that it was "on the way to my door" (his words)

So my question to you all is..... What is this? I would assume just a tack to keep me from cancelling the order,, but he expressed what he did........

any ideals?

thanks



I got the same story on the 9th, and the phone isn't here yet. I then called back and the rep said it should be here by the end of next week. So i guess it is just wait and see game.

[ptjulie]

I got the same story on the 9th, and the phone isn't here yet. I then called back and the rep said it should be here by the end of next week. So i guess it is just wait and see game.


I just called as well and spoke to a supervisor. He (Mark) told me that the phone was supposed to arrive last Friday or Saturday but did not. I asked him why didn't it arrive and he said, that they didn't know and they were not given an explanation. He then went onto say that this is the longest time he has seen a phone on backorder. In addition there are 855 phones on back order. He inidcated to me that they are expecting the shipment sometime this week and to call Wednesday.

[smittythepig]

I just called as well and spoke to a supervisor. He (Mark) told me that the phone was supposed to arrive last Friday or Saturday but did not. I asked him why didn't it arrive and he said, that they didn't know and they were not given an explanation. He then went onto say that this is the longest time he has seen a phone on backorder. In addition there are 855 phones on back order. He inidcated to me that they are expecting the shipment sometime this week and to call Wednesday.
just my effing luck. this is all probably my fault. sorry folks. if i hadn't ordered the 325 it never would have been backordered :hee:

[ptjulie]

I just called as well and spoke to a supervisor. He (Mark) told me that the phone was supposed to arrive last Friday or Saturday but did not. I asked him why didn't it arrive and he said, that they didn't know and they were not given an explanation. He then went onto say that this is the longest time he has seen a phone on backorder. In addition there are 855 phones on back order. He inidcated to me that they are expecting the shipment sometime this week and to call Wednesday.

I just read my post, I should have said, "The shipment was supposed to arrive last Friday or Saturday". My order was never shipped. Sorry for the confusion.

[mojochris]

I've seen alot of post from people who got theirs already. Was just curious if anybody who ordered on the 4th has gotten theirs?

I was charged for it already, and I'm a bit concerned that my auto pay is going to be goofy if I don't get it soon (renews on the 24th).

Thanks

[tbakergobucks]

I thought I read somewhere that they ordered theres Friday 3 in the morning and got it. I ordered mine Friday night the 3rd but still back ordered. :(

Does anyone know if there is a reason why the radio shack doesn't have the lg 325 yet?

[jakehale]

I thought I read somewhere that they ordered theres Friday 3 in the morning and got it. I ordered mine Friday night the 3rd but still back ordered. :(

Does anyone know if there is a reason why the radio shack doesn't have the lg 325 yet?

Well i ordered mine on either the 2nd or 3rd, and was promply billed on the 4th!!!.... and I STILL have not gotten the phone..... Check your bill though,,,Believe it or not even though I Paid for the phone via credit card, they still charged me (again) on my bill, and not to mention,, they charged me the 20 bucks for the line,,, It was an easy fix,, ,just called and told them they already charged me and since i dont have the phone, they shouldnt charge me for the line,,, all is cleared up....

Also just go off the phone from order services(??) and she told me the phone was still back order, and like someone already said they were suspose to get them thursday (last) and they are exspecting them in any day.... Asked her if she thought they would be in before the first of the year and she said yes definatly...... so thats where i am at,,,,,, I just hope i do get it before the first of the year

[demetri]

just talked to a lady at sprint pcs business accounts to confirm the shipment date of my order. she checked the system and said the next batch of 325 phones (or at least the one linked to my order on 12/9) are due 12/20/04. that means i shouldn't expect my phone until 12/22 at the earliest!

[tbakergobucks]

just talked to a lady at sprint pcs business accounts to confirm the shipment date of my order. she checked the system and said the next batch of 325 phones (or at least the one linked to my order on 12/9) are due 12/20/04. that means i shouldn't expect my phone until 12/22 at the earliest!

that sucks if that's true. It better be more than the first batch. Just sold my 700 and I'm using a 4900 untill my 325 get's here. :( I might have to go get a 7400 and try it out.

[djfujiyama]

I'm not sure who you guys are talking to, but I called sprint retention last thursday or friday and renewed my contract for the 1000 local minutes for $45. I know it's a standard plan but i was tired of playing games and didn't want to lose my number. Anyway, i ordered TWO LG325's and the lady told me that they were in stock. I asked her if she was sure because I read that they were all back ordered. She said that yeah they just got another shipment in and that I could order them and they'd be at my doorstep by next wednesday (15th or so). So I ordered and then just today called to make sure they had shipped. She said they had and that I could get a UPS tracking number later today. I'm not sure what's going on here. I hope I don't end up receiving the wrong model or something. Keeping fingers crossed.

[ptjulie]

I'm not sure who you guys are talking to, but I called sprint retention last thursday or friday and renewed my contract for the 1000 local minutes for $45. I know it's a standard plan but i was tired of playing games and didn't want to lose my number. Anyway, i ordered TWO LG325's and the lady told me that they were in stock. I asked her if she was sure because I read that they were all back ordered. She said that yeah they just got another shipment in and that I could order them and they'd be at my doorstep by next wednesday (15th or so). So I ordered and then just today called to make sure they had shipped. She said they had and that I could get a UPS tracking number later today. I'm not sure what's going on here. I hope I don't end up receiving the wrong model or something. Keeping fingers crossed.

When I first ordered the phone Dec 6th the guy who took my order said the almost the same thing, that it was in stock and I would get a tracking number later in the day. He also told me that they were in stock. Well, I called later in the day to get that tracking number and to my surprise they were on back order. The lady on the phone that told me the bad news said that they don't know if they are in stock as they come from the warehouse. At any rate, let us know your progress.

[clinko]

just my effing luck. this is all probably my fault. sorry folks. if i hadn't ordered the 325 it never would have been backordered :hee:

I have had the PM 325 since Dec 7 and it does seem to have some issues.

[djfujiyama]

When I first ordered the phone Dec 6th the guy who took my order said the almost the same thing, that it was in stock and I would get a tracking number later in the day. He also told me that they were in stock. Well, I called later in the day to get that tracking number and to my surprise they were on back order. The lady on the phone that told me the bad news said that they don't know if they are in stock as they come from the warehouse. At any rate, let us know your progress.


I FREAKING KNEW IT!! I called today to get a UPS tracking number, fairly confident that it'd be here by wednesday or thursday. "Trina" takes my call and lo and behold, "um, sir, its on backorder".

I totally went off on her, telling her that TWO DIFFERENT REPS AT TWO DIFFERENT TIMES AND TWO DIFFERENT DAYS both assured me that the phones would be here this week. I had written down their names and all the information (i.e. BS) that they told me since i was naturally suspicious that they seemed to have information NOBODY else on the planet did.

And I asked them REPEATEDLY to check and make sure that the phones weren't on backorder and they continued to feed me that line of BS. I don't know what their major malfunction is but it's really ticking me off. I spoke to Trina's supervisor and she couldn't tell me anything but "i'm sorry". She wasn't willing to do ANYTHING about her employees' obvious incompetence. I knew this was coming but it still pisses me off that they could be so incompetent. These knuckleheads make mcdonalds employees look like freakin einsteins. It's too bad that Sprint doesn't have any good competitors because if they did i'd be leaving in an instant. The LEAST they could have done is credited me the $30 "web" discount that they claimed they couldn't do because I wasn't ordering "new service."

:furious: :furious:

[autobotjazz13]

I have had the PM 325 since Dec 7 and it does seem to have some issues.

Please elaborate for the benefut of the community.

[ptjulie]

I FREAKING KNEW IT!! I called today to get a UPS tracking number, fairly confident that it'd be here by wednesday or thursday. "Trina" takes my call and lo and behold, "um, sir, its on backorder".

I totally went off on her, telling her that TWO DIFFERENT REPS AT TWO DIFFERENT TIMES AND TWO DIFFERENT DAYS both assured me that the phones would be here this week. I had written down their names and all the information (i.e. BS) that they told me since i was naturally suspicious that they seemed to have information NOBODY else on the planet did.

And I asked them REPEATEDLY to check and make sure that the phones weren't on backorder and they continued to feed me that line of BS. I don't know what their major malfunction is but it's really ticking me off. I spoke to Trina's supervisor and she couldn't tell me anything but "i'm sorry". She wasn't willing to do ANYTHING about her employees' obvious incompetence. I knew this was coming but it still pisses me off that they could be so incompetent. These knuckleheads make mcdonalds employees look like freakin einsteins. It's too bad that Sprint doesn't have any good competitors because if they did i'd be leaving in an instant. The LEAST they could have done is credited me the $30 "web" discount that they claimed they couldn't do because I wasn't ordering "new service."

:furious: :furious:


I realize that you are very frustrated among other people on this forum. These people that handle the phone calls experience cantankerous callers all day and in my opinion they need to BS a bit to appease the customer and give them piece of mind. That was the general tone of my original forum post mid last week. The lady (Tisha) that I have spoken to twice told me straight out, we do not know when the back order will be filled when the warehouse finally gets them in stock the system is updated. In other words, “Believe no one”. I spoke to a supervisor yesterday (also see my post) and he told me he didn’t know when they were coming in. In fact he did get an email last Friday stating they would arrive on Saturday but they never showed up. With another telesales guy last week, he told me that they were coming in Wednesday and I challenged him. I asked questions like, “How do you know that? Your computer doesn’t give you that information? Where did you get your information?” He didn’t know what to say. So, just relax and visit your local SprintPCS store tonight and see if they have them in stock. I also understand why the phones are on back order. Think about it. Xmas less than 2 weeks away and Radio Shack, Amazon, Best Buy and the Sprint stores themselves really would like to sell this hot item so I am sure that LG has reserved shipment to them to fulfill and agreement. After all they only manufacture so many phones per month and due to the high demand I think things look grim for us that placed our order. And that reaffirms another theory; the supervisor also told me he has never seen this sort of backorder time on a Sprint phone before. Not even the Treo 650. Hey I could be wrong and the order could arrive tomorrow or later this week like the supervisor told me yesterday but I am not holding my breath. I am looking at other options.

[mojochris]

[QUOTE=ptjulie]I realize that you are very frustrated among other people on this forum. These people that handle the phone calls experience cantankerous callers all day and in my opinion they need to BS a bit to appease the customer and give them piece of mind.


In my opinion, customer service should never BS with anybody. I'd be much happier if they'd just say. "We don't know, we have them on order, but we don't know". Don't tell me 4 different dates that you are going to get them and then miss them all.

I'm happy to wait for this phone, my a500 has lasted 2 years, it can last a bit longer.

[djfujiyama]

[QUOTE=ptjulie]I realize that you are very frustrated among other people on this forum. These people that handle the phone calls experience cantankerous callers all day and in my opinion they need to BS a bit to appease the customer and give them piece of mind.


In my opinion, customer service should never BS with anybody. I'd be much happier if they'd just say. "We don't know, we have them on order, but we don't know". Don't tell me 4 different dates that you are going to get them and then miss them all.

I'm happy to wait for this phone, my a500 has lasted 2 years, it can last a bit longer.

Agreed. I was more than willing to accept the fact that they were backordered. I already KNEW they were backordered. Appeasing the customer is saying something like "hopefully they'll be here soon." What they did to me was outright LIED. How is that giving me peace of mind? That's like advertising a sale and then refusing to give customers the sale price, saying that you were just "appeasing them" by telling them what they wanted to hear.

When I ordered I asked them to check again to make sure they really had the phones available and they went back, talked to some people, and came back to tell me that yes, they had received another shipment and that my phone would arrive this week. Then I called and talked to someone else that told me the same thing! Either they're intentionally lying to me (which would be a ridiculously stupid move on Sprint's part), or their system/personnel are so hopelessly screwed up that theyre lucky to even get their names straight.

[ptjulie]

Agreed. I was more than willing to accept the fact that they were backordered. I already KNEW they were backordered. Appeasing the customer is saying something like "hopefully they'll be here soon." What they did to me was outright LIED. How is that giving me peace of mind? That's like advertising a sale and then refusing to give customers the sale price, saying that you were just "appeasing them" by telling them what they wanted to hear.

When I ordered I asked them to check again to make sure they really had the phones available and they went back, talked to some people, and came back to tell me that yes, they had received another shipment and that my phone would arrive this week. Then I called and talked to someone else that told me the same thing! Either they're intentionally lying to me (which would be a ridiculously stupid move on Sprint's part), or their system/personnel are so hopelessly screwed up that theyre lucky to even get their names straight.

I am not advocating the practice of BS'ing but it was just a theory why they are doing it. With my fulltime job I will receive issues from our customers and I will tell them the truth but that is just my style.

However, Buy.com does have them in stock. Here is the caviat. They asked me to enter in my zip code and then they told me that they were in stock and it takes 1-2 days to process your order and then another day to ship it therefore you would receive it Monday if you ordered it today. Now the question, I am eligable for the SPRINT upgrade (18 months) program so I am not sure if their rebates apply to me. But here is the link to share.

http://www.buy.com/retail/wireless/product.asp?sku=160001513&SearchEngine=Froogle&SearchTerm=160001513&Type=PE&Category=Wireless&dcaid=17379

[jakehale]

You all seem pretty knowlegable with the sprint stuff,,, let me ask you if this is feasable:

Cancell my order for that phone, and just get another? Will they mess up all the credit and charges????

what do you think? think it could be done? I mean when i tried this at the end of last week the guy told me that my request ID showed it being shipped to my door....

thanks

[ptjulie]

You all seem pretty knowlegable with the sprint stuff,,, let me ask you if this is feasable:

Cancell my order for that phone, and just get another? Will they mess up all the credit and charges????

what do you think? think it could be done? I mean when i tried this at the end of last week the guy told me that my request ID showed it being shipped to my door....

thanks

Don't know how organized their billing system but it sound reasonable. They offered the chance for me to cancel a number of times already. I may do the same if my local sprint store has it in stock otherwise I will wait. But before I purchase a phone from a different store I will call the sprint site and cancel the order first and get a confirmation number then purchase the new phone. As an update I just called a moment ago and the guy told me it's still on backorder.

[volwrath]

I see where it says that Buy.com has them in stock, but find it hard to believe. Shouldn't Sprint fulfill their backorders before shipping them everywhere else?

[smittythepig]

I see where it says that Buy.com has them in stock, but find it hard to believe. Shouldn't Sprint fulfill their backorders before shipping them everywhere else?
they probably don't have it.

i think everyone should reset their brain and think to themselves, 'the phone won't be out until next year, the phone won't be out until next year,' over and over again until you believe it. then, when it finally shows up (assuming it's not next year), we'll be happily surprised.

[Philby]

they probably don't have it.

i think everyone should reset their brain and think to themselves, 'the phone won't be out until next year, the phone won't be out until next year,' over and over again until you believe it. then, when it finally shows up (assuming it's not next year), we'll be happily surprised.

Lowered Expectations, I like it

[volwrath]

Lowered Expectations, I like it

Wasnt that a SNL skit?

[Philby]

Wasnt that a SNL skit?

I think so...Me and my friend always joked about it, but I don't remember what we got it from.

[jakehale]

Well I gave up,,,,,,,

I called and cancelled my order for the 325 and went to the sprint store and got a different phone (my Luck, it will be out tomrrow) figured in 18 months i will be able to trade this one in for the 325 when it is a "freebie" :hee:

Got the A680,,, havnt seen nothing real bad about it here in the forums, so it cant be that bad...

For those still waiting,, good luck,,,,, and thanks for the support here in this topic....

:tu:

[clinko]

just to get this back to the top...i have no new info. surprise. i'm gonna call now and bug them again. i think i've have gotten several of the reps more than once. i've started remembering some of their names.


I believe they're all comatose

[clinko]

Please elaborate for the benefut of the community.


I have only used the phone for its' BT and not data or images. The headsets used were the STEP 1150 and Earglove BlueVoice (sold by Sprint) and both will not stay connected. The Jabra BT 250 worked well until there is an extended period of inactivity. Even though it stays paired and connected, it will not function even after re-pairing, re-setting and re-connecting. This has been a puzzle to Jabra. They have sent me a replacement unit that behaves the same. The more I've read it seems that Sprint/LG have purposely manipulated BT is the phone as well as the T608 to limit function which impacts voice com. and a variety of other things they did not anticipate. Is this possible?

[RadialStudios]

Here's a recent slightly off topic thread that I think you'll all find nevertheless amusing. I've been caught in the same kind of hole that everyone else here has...phone was ordered, confirmed shipped by at least a half dozen people, and also confirmed on backorder till the 20th.


RadialStudios: on phone w/sprint

RadialStudios: the phone that was shipped by them on the eigth apparenty is caught in some sort of...what are they called....shroeddinger's box....a place where it can both be shipped out to me on the eight and on backorder till the 20th at the same time. I hope it likes cats.

punkbytedotcom: ah...quatam mechanics

punkbytedotcom: i enjoy that you're probably the only person I know who would make a shroeddinger's box analogy

RadialStudios: heh

RadialStudios: yeah

RadialStudios: I'm pleased that you get what I'm talking about

RadialStudios: I don't think its actually called shroeddingers....thats the local funeral home, but it's close....a quantum box that defies actual inspection....because of course if someone there actually OPENED it, then sprint would implode...since they've fully committed to both states of matter (shipped / backordered), if one of them actually turned real, i guess then they'd have been wrong about something....ergo their defiance and insistence that both are true

punkbytedotcom: it's Schrodinger's Cat

punkbytedotcom: ala Amazon.com: Used and New: In Search of Schrodinger's Cat: Quantum Physics And Reality

RadialStudios: aaah yes

RadialStudios: schro, not shroed

punkbytedotcom: close enough i knew what you were refering to

RadialStudios: heh

RadialStudios: in the last 20 minutes, three different people have all taken different positions on the matter

punkbytedotcom: matter of?

RadialStudios: where my phone is

RadialStudios: Jed: hehe.. schoeddingers is a funeral home in town, is it not?
Radial Studios: Yeah
Radial Studios: thats a different kind of box entirely, but nevertheless appropriate for their oh so helpful telesales dept.

punkbytedotcom: i think your phone is made of the elusive higgs boson particle.

RadialStudios: heh!

punkbytedotcom: It exists because it has mass but has never been observed

Hope you all have a very merry holiday season, and I hope we all get this elusive little phone before next year.

G

[djfujiyama]

I'm embarrassed that I'm geeky enough to actually understand that reference. :hee:

[mojochris]

Anybody hear anything today on the status of the orders? My account has been "flagged" as phone will ship january so they won't even check with the warehouse now. I did get my belt holster though ;-)

[xmultiple]

Starting to show up at some of the Radio Shacks. Hope being an existing customer doesn't put me on the back burner. New subscriber thing! Ordered on the 6th and been getting the "any day now" thing.

[Kirpaul]

I work at a RadioShack, we got 3 of these in today, If you live in the Buffalo area, come see me. Store at the corner of Transit and Losson Rd. in Depew. 716.685.0056 if you need directions.


Retail is 229 - 150 instant= 80 for new customers. or 229- 150 mail in for upgrade eligible

Starting to show up at some of the Radio Shacks. Hope being an existing customer doesn't put me on the back burner. New subscriber thing! Ordered on the 6th and been getting the "any day now" thing.

[nxtr]

Who ever (F@#%ED UP) the marketing and intitial ordering of this phone should be FIRED! this is simply ridiculous!!!

Sprints first public acknowlegement of BT tech, Xmas season, and the sales figures of the never released T608 BT phone. Maybe Flogged then Fired, It is still ridiculous no matter how you look at it.

Nick

[volwrath]

I agree with you. This has been an absolute fiasco. To think RS is going to get this phone before me when I was charged 10 days ago for it.

[djfujiyama]

Who ever (F@#%ED UP) the marketing and intitial ordering of this phone should be FIRED! this is simply ridiculous!!!

Sprints first public acknowlegement of BT tech, Xmas season, and the sales figures of the never released T608 BT phone. Maybe Flogged then Fired, It is still ridiculous no matter how you look at it.

Nick

In '99 same thing happened with the Samsung SCH-3500. One of the first flip phones (aside from motorola) and it came out during xmas season of 99 I think. Severely limited stock and they were chronically back ordered. I was working at staples at the time and there was a waiting list of dozens of people for those phones. Guess sprint didn't learn their lesson.

[autobotjazz13]

I agree with you. This has been an absolute fiasco. To think RS is going to get this phone before me when I was charged 10 days ago for it.

As it was mentioned in another thread, the stores have to receive their allotments from shipments to sprint as per any agreement they have. The fact that sprint charged you for a phone they don't have yet has nothing to do with radio shack getting their contractually obligated phones.

[volwrath]

As it was mentioned in another thread, the stores have to receive their allotments from shipments to sprint as per any agreement they have. The fact that sprint charged you for a phone they don't have yet has nothing to do with radio shack getting their contractually obligated phones.

Uhh...yea...whatever....

[autobotjazz13]

Uhh...yea...whatever....

Sorry, I'll try not to apply logic to any of my posts dealing with this thread. My mistake. And looking at other threads looks like the Shaqs are getting them before you. Pity.

[nxtr]

Sorry, I'll try not to apply logic to any of my posts dealing with this thread. My mistake. And looking at other threads looks like the Shaqs are getting them before you. Pity.

You don't need to apply any logic. The bottom line here is, piss poor planning from a marketing and promotion stand point.

It is Xmas; you have the first public release of BT tech (barring business availability) to current Sprint users, as well as potential Sprint converts that all though had a multitude of BT products available to them.

Now to get people even more excited, you allow people to order it then tell them, oh; I am sorry it is on back order, and we have no idea when we will be able to fulfill you order that we have all ready charged you for.

If you factor in sales numbers from last Xmas as well as those of your never publicly released T608. It would have made for a no brainer market and promotion campaign, provided you had enough stock to support it!!!

But hey that’s why I own my own businesses and do not work for a mother company.

Nick

[volwrath]

Sorry, I'll try not to apply logic to any of my posts dealing with this thread. My mistake. And looking at other threads looks like the Shaqs are getting them before you. Pity.

You can apply logic to this if you want. however you stated they were unrelated, but they are related...BY ME. The fact that I am affected by this crap means they are indirectly related relative to me at least.

Nonetheless I got your point.

[tbakergobucks]

There were 2 in ohio at the radio shack outlet store which I got one of them today. :) After a hour of trying to cancel my order from telesales (long story) I got it activated at the shack. I wanted to wait because of the $30 web special but I also wanted it before Christmas and I don't think telesalse/warehouse have a clue.

[autobotjazz13]

You don't need to apply any logic. The bottom line here is, piss poor planning from a marketing and promotion stand point.

It is Xmas; you have the first public release of BT tech (barring business availability) to current Sprint users, as well as potential Sprint converts that all though had a multitude of BT products available to them.

Now to get people even more excited, you allow people to order it then tell them, oh; I am sorry it is on back order, and we have no idea when we will be able to fulfill you order that we have all ready charged you for.

If you factor in sales numbers from last Xmas as well as those of your never publicly released T608. It would have made for a no brainer market and promotion campaign, provided you had enough stock to support it!!!

But hey that’s why I own my own businesses and do not work for a mother company.

Nick

Actually since my original reply and the reply to the reply had nothing to do with phone ordering policies of sprint beyond their obligations your post has no meaning to me, despite it being correct.

[xmultiple]

Hey, just got this in the mail. (got to love it)

"Thank you for your recent order with Sprint. A portion of your order XXXXXXX is currently on backorder." (Duh)

"If we can fill the backorder within 30 days of the originally indicated ship date, we will ship it to you. You have an option to cancel the order by calling (877) 660-3941 and receive a refund. If you do not cancel the order prior to the actual shipment and the revised ship date, you will have be deemed to have consented to the delay" Ha!

Note: If your order is being paid for by your company, please contact your Telecom Manager or Administrator to discuss your options.

"If we cannot fill and ship the backorder within the 30-day time period, Sprint will automatically cancel it. In the event that your order does take more than 30 days to fulfill and you would be willing to wait, please call us at (877) 660-3941. Your right to cancel the order continues until the actual shipment of the order."

"Again, thank you for your business."

No, thank you for "the" business :mad:

[mojochris]

I got mine to day at the RS in sterling VA, it was the last one. I cancelled my phone order and sprint is sending me a check (some reason they can't refund my card...that kinda hacked me off since it was my check card...and I'd lik the money for the holidays).....but I HAVE IT! :hee:

So far I love it. I paired it with my Moto 820 headset, works very well up to about 15 - 20 foot. Reception is better then my a500 (I was in sort of a spotty location). I've managed to pair it with my laptop ( a sony vaio) and I'm still workiing on pairing with my palm based sony clie. Over all I'm very pleased with this phone. Now I'm simply waiting on my refund and rebate checks (about 400 bucks....this is going to be a long wait). Those waiting on this phone I think will be pleased.

Good luck to all of you :p

[tbakergobucks]

mojochris

you got the Motorolo HS820 at the shack. Did you get 20% off yours. I'm not sure if you have to get 2 accessorys. I finally figured out how to use the voice dial on the headset. I haven't used it that much but so far it seems to be pretty good.

[mojochris]

Actually I got the HS820 at best buy because I was expecting to get the phone from telesales. I did get the Igo car charger at a 10% discount. And they offered me a bluetooth headset for $40 if I bought it with the phone, but I don't know which one it was. I'm very pleased with the 820.

[hokie36]

Got mine at the local RS here in Roanoke, VA last night. I am very impressed by the service at the RS vs the Sprint Store. The girl seemed to know just who to call and what to do about everything...very impressed. I love the phone so far...no OBEX sucks since I had to type in my numbers, but it also means that nobody can phish my phonebook when I have bt enabled. I choose security. I love the screen and the slider on this. The RS girl said that I was the first one to buy one of them and they just got them in on Wednesday. So if anyone is in the SW VA area...stop by the local RS for a nice new 325 with no backorder wait times.

[volwrath]

I called Telesales to cancel my order, because my RS is getting them in tomorrow, and the thing has already shipped. I have a shipping no now... I just can't win (even when I do win). Anyway, everyone should call telesales now.

[Orbitz]

RS in Illinois got them in 3 days ago....finally played with it yesterday. Dam that baby is small!! Very sexy phone though (imho).

[smittythepig]

I called Telesales to cancel my order, because my RS is getting them in tomorrow, and the thing has already shipped. I have a shipping no now... I just can't win (even when I do win). Anyway, everyone should call telesales now.
i doubt it shipped. did they give you a tracking number? if they can't, it hasn't actually shipped.

[Given2Fly]

Yeah...
I called the radio shack like 3 blocks from my work and asked them to hold a phone for me, then called sprint to cancel my 2 week+ old order..and they're like "sorry can't cancel the order the phone is no longer back ordered..it'll be to you monday or tuesday"

blah..wanted to play with it this weekend :(

[smittythepig]

Yeah...
I called the radio shack like 3 blocks from my work and asked them to hold a phone for me, then called sprint to cancel my 2 week+ old order..and they're like "sorry can't cancel the order the phone is no longer back ordered..it'll be to you monday or tuesday"

blah..wanted to play with it this weekend :(
wow. maybe in fact it did finally come in. i was starting to think sprint wouldn't get any more in until next year.

[tbakergobucks]

Mine still was on back order yesterday when I called and canceled it. I just tried to get the $30 web special even though I just bought it at the rs yesterday for the inconveniouce (sp). They said no because I've had to many adjustments lately. Which I had two, a $6 adjustment for courtesey minutes and a $20 adjustment for being on fair & flex plan waiting for my phone since it was back ordered. Oh well didn't hurt to try.

[Aleko]

Well, I placed a Telesales order for 3 phones (two LG 325s and a Nokia) over a week ago. I received the Nokia the following day, and since LGs were on backorder, I was told to expect them in about a week or so. Anyhow, since RSs are now getting their LG shipments in, I figured I’d go ahead and cancel my Telesales order and buy from RS instead. When I called Telesales, they couldn’t even find my order in the system! :huh: They found the order for the Nokia, but that’s it (and all 3 were supposed to be on the same order, with the same order #). :eyebrow: It looks like Sprint is messed up even worse that I thought.

[volwrath]

wow. maybe in fact it did finally come in. i was starting to think sprint wouldn't get any more in until next year.

I do have a tracking number. In addition I asked for the status before I was going to cancel.

[Philby]

I just got back from the Sprint Store, and the manager there was confused when I told him that Shaq's already had them in stock in our area. He was like no way they got em before us. I said according to their website they got em yesterday. So he called the radio shaq sprint rep for our area who confirmed that shaq's had em...he said there was a shipment of phones comin in this afternoon that it might be in. Damn Xmas is gettin close and I don't have any other plans for my GFs gift if this doesn't come in on time!

[ptjulie]

I called my local RS store and the guy told me that he was expecting two LG-325 units this afternoon with his usual Friday shipment. He told me that he would hold one for me. Then I called Sprint to cancel my Dec 6th order and they told me that it was shipping today and I would have the tracking number in a few hours. Sound familiar? I didn’t believe them at first but gave them the benefit of the doubt.
Well I called a couple hours later and they actually had the tracking number available to me.
Their order comes from Japan and they had to put it through twice due to some mix up and that is why it took so long. Suppose to get it Monday.

[wl_lifestyle]

Well i hope you guys have good luck with this phone. Its still LG and there isn't much else that could be considered bottom of the barrel reliability wise. Specially since they were on backorder for issues that the 1st batch of phones was having.

[smittythepig]

Well i hope you guys have good luck with this phone. Its still LG and there isn't much else that could be considered bottom of the barrel reliability wise. Specially since they were on backorder for issues that the 1st batch of phones was having.
sprint store employees i have spoken to said that they have had very few problems with the VI-5225. and as far as i know the verizon LGs have a very different reputation than the sprint LGs.

[ptjulie]

sprint store employees i have spoken to said that they have had very few problems with the VI-5225. and as far as i know the verizon LGs have a very different reputation than the sprint LGs.

Smittythepig how do you like yours? I use to have the Sanyo 4900 and it was good, then got the RL 2000 beastie and it is good but bulky. For both phones I have been using the same usb cables to connect my PDA and laptop and the RL 2000 was more reliable. Since my PDA (Pocket PC) and laptop (XP) have bluetooth I am hoping that the LG-325 is not a disappointment.

[wl_lifestyle]

sprint store employees i have spoken to said that they have had very few problems with the VI-5225. and as far as i know the verizon LGs have a very different reputation than the sprint LGs.


Heh, well I can say that my paticular stores have dropped LG all together. We are all fed up with the returns. We are going to make an exception and carry a few 325s since they are bluetooth.

[smittythepig]

Smittythepig how do you like yours? I use to have the Sanyo 4900 and it was good, then got the RL 2000 beastie and it is good but bulky. For both phones I have been using the same usb cables to connect my PDA and laptop and the RL 2000 was more reliable. Since my PDA (Pocket PC) and laptop (XP) have bluetooth I am hoping that the LG-325 is not a disappointment.
i just posted a doctoral thesis (lol) on the lg 325 in the reviews section. so far i really like it. but it'll be VERY different from the 4900 and rl2000 in terms of contruction. that's not to say it won't hold up to abuse. but i'm sure it will feel very different when compared to those solid bricks. it'll be a pretty big change. but you may like it.

[ptjulie]

i just posted a doctoral thesis (lol) on the lg 325 in the reviews section. so far i really like it. but it'll be VERY different from the 4900 and rl2000 in terms of contruction. that's not to say it won't hold up to abuse. but i'm sure it will feel very different when compared to those solid bricks. it'll be a pretty big change. but you may like it.

Thanks, I will check out your review.

[Kevin M.]

Check your orders they are being shipped!!
Was on my way to Radio Shack, there inventory stated they just got them in, called Sprint to Cancel my order and they said it was shipped on Friday :)

[xmultiple]

Yeah!
Mine was shipped last Friday, and according to UPS tracking, it's in Ontario CA waiting to be routed to my house on Monday.

I think someone at Radio Shack threw a tantrum being Telesales was selling the phone before they had them. So Telesales, through Sprint, held up sales until Radio Shack had an even start.

Smoking gun? I think so! :hee:

Oh well……….. Happy PM-325ing

[squandith]

For you guys who have gotten tracking number...

When did you place your order?

I placed mine on the 11th...and when that box comes...i will be like a little boy at christmas.

[ptjulie]

For you guys who have gotten tracking number...

When did you place your order?

I placed mine on the 11th...and when that box comes...i will be like a little boy at christmas.
I placed my order early Monday Dec 6th. Called Friday, Dec 17th they gave me a tracking number, checked the status on my package, according to UPS it's on route for delivery. I will get it today.

[squandith]

REJOICE!!!!

I guess friday was the magical shipping day. After talking to 4 different reps who all told me that it was still on backorder...i found one that knew what was going on and gave me a tracking number! It's being delivered today (monday, 20th)....my day is now made. They beat the radio shacks in this area.

woohooo

this sure will beat my samsung A460!