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Yesterday I went to the sprint store, my phone was not working. This was phone number 3 reconditioned and still under warranty. I explained to the person at the counter that this was number 3 and another one would be the fourth of an identical phone. He gave the phone to the tech and he confirmed it was not working, so counter guy came out and proceeded to order me another recon. I told him that I was told buy another sprint employee that if I had another problem they would swap me to another brand/model. He said they do not do that. He was not very nice.
So I left the store and called sprint customer service, the person I talked to suggested that I should have a different brand/model and made this notation on my account. So today I went back to the store explained my conversation with customer service and assumed I would be helped. Boy was I wrong. They listened to me and then double talked me, finally they looked at the notation on my account, then they had this look like I was right.
But still the very rude manager said no. They got the tech to go back and get me a recon phone immed. from within the store, and the tech made notations to me account saying that this recon phone warranty would be extended to 12 months instead of the original 6 months.
I feel that they weren't very friendly and that I have been more than patient, should I contact customer solutions again?
tuolumne
12-08-2004, 07:47 PM
Yesterday I went to the sprint store, my phone was not working. This was phone number 3 reconditioned and still under warranty. I explained to the person at the counter that this was number 3 and another one would be the fourth of an identical phone. He gave the phone to the tech and he confirmed it was not working, so counter guy came out and proceeded to order me another recon. I told him that I was told buy another sprint employee that if I had another problem they would swap me to another brand/model. He said they do not do that. He was not very nice.
So I left the store and called sprint customer service, the person I talked to suggested that I should have a different brand/model and made this notation on my account. So today I went back to the store explained my conversation with customer service and assumed I would be helped. Boy was I wrong. They listened to me and then double talked me, finally they looked at the notation on my account, then they had this look like I was right.
But still the very rude manager said no. They got the tech to go back and get me a recon phone immed. from within the store, and the tech made notations to me account saying that this recon phone warranty would be extended to 12 months instead of the original 6 months.
I feel that they weren't very friendly and that I have been more than patient, should I contact customer solutions again?
What phone are you having trouble with...?
vikingjunior
12-08-2004, 07:49 PM
Yesterday I went to the sprint store, my phone was not working. This was phone number 3 reconditioned and still under warranty. I explained to the person at the counter that this was number 3 and another one would be the fourth of an identical phone. He gave the phone to the tech and he confirmed it was not working, so counter guy came out and proceeded to order me another recon. I told him that I was told buy another sprint employee that if I had another problem they would swap me to another brand/model. He said they do not do that. He was not very nice.
So I left the store and called sprint customer service, the person I talked to suggested that I should have a different brand/model and made this notation on my account. So today I went back to the store explained my conversation with customer service and assumed I would be helped. Boy was I wrong. They listened to me and then double talked me, finally they looked at the notation on my account, then they had this look like I was right.
But still the very rude manager said no. They got the tech to go back and get me a recon phone immed. from within the store, and the tech made notations to me account saying that this recon phone warranty would be extended to 12 months instead of the original 6 months.
I feel that they weren't very friendly and that I have been more than patient, should I contact customer solutions again?
How about trying a different store.
vague1
12-08-2004, 07:58 PM
What phone are you having trouble with...?
I am having problems with nokia 3588i, I know it's just a plain phone, and I would move to just another "plain" phone, I hate redoing the phonbook every time!
dboogie2288
12-08-2004, 08:01 PM
...welcome to sprint pcs...
store employees dont care about you. you don't make them money, and that's all that they are concerned with. unless you're a new activation; you're invisible...sorry but thats reality. they just arent paid enough to care.
tuolumne
12-08-2004, 08:10 PM
I am having problems with nokia 3588i, I know it's just a plain phone, and I would move to just another "plain" phone, I hate redoing the phonbook every time!
Go to the store, and tell the manager that you are going to give his name and the store to executive services....Then tell him you are going to file a BBB complaint...that should budge him to give you a Nokia 6010i, maybe even a Samsung A660 or Nokia 6225....
vikingjunior
12-08-2004, 08:18 PM
Tell them you have a bomb and plan on blowing up the place if you don't get a different phone, JUST JOKING !
JoMamma
12-08-2004, 08:30 PM
Go to the store, and tell the manager that you are going to give his name and the store to executive services....Then tell him you are going to file a BBB complaint...that should budge him to give you a Nokia 6010i, maybe even a Samsung A660 or Nokia 6225....
agreed. this should work. if not, try a different store.
vague1
12-08-2004, 08:31 PM
hehe.
I really just want something that works, and I understand it isn't doing anything for their bottom line. But they do need some serious customer service skills.
dboogie2288
12-08-2004, 08:32 PM
agreed. this should work. if not, try a different store.
On the contrary...this will probably fail. Start intimidating (or at least trying) the mananger, he/she will go into lockdown mode.
Do you know how many BBB complaints SPCS receives a year!? One more isn't gonna make em shut down....And most manangers dont even know what executive services is.
vikingjunior
12-08-2004, 08:36 PM
Baaboooom !
vague1
12-08-2004, 08:36 PM
On the contrary...this will probably fail. Start intimidating (or at least trying) the mananger, he/she will go into lockdown mode.
Do you know how many BBB complaints SPCS receives a year!? One more isn't gonna make em shut down....And most manangers dont even know what executive services is.
I'm thinking I should just wait it out for upgrade time (another 6 months) although I have not had a 3588i work for that long yet!
dboogie2288
12-08-2004, 08:43 PM
thats what sucks about the cheapo phones, they have no support. any trouble ive ever had on my high end phones have always been replaced with a brand new phone of the same model...period.
don56
12-08-2004, 09:02 PM
...welcome to sprint pcs...
store employees dont care about you. you don't make them money, and that's all that they are concerned with. unless you're a new activation; you're invisible...sorry but thats reality. they just arent paid enough to care.
Your profile says Indianapolis, but you must shop here in Oklahoma City. You hit the nail right on the head with my local store personnel.
MacQix
12-08-2004, 09:14 PM
I find it hard to accept that in this day and age so many companies just don't give a damn about the customer. Unfortunatly, we are sheep to them, and unless we can provide them some wool, we are naked animals with no meat for them.
Sad to say. I see ads all the time for SPCS, Best Buy, CompUSA, Frys electronics, and Curcit City saying "For customer service 2nd to NONE, come see US!!"
Who are they kidding?
-Qix
CSR_CP
12-09-2004, 12:54 AM
On the contrary...this will probably fail. Start intimidating (or at least trying) the mananger, he/she will go into lockdown mode.
Do you know how many BBB complaints SPCS receives a year!? One more isn't gonna make em shut down....And most manangers dont even know what executive services is.
I second that note. Threatning to report the rep to the BBB will throw them into lockdown mode and you wont get anywhere with them.
Fubar101
12-09-2004, 01:20 AM
Calling and reporting them to the BBB will not do anything. First, Sprint is living up to its obligation stated in the warranty for the phone. It clearly states that a phone that is defective may be attempted to repaired or replaced with a refurbished phone. By Sprint giving you a refurb phone they are still honoring the warranty and are not commiting anything bad by BBB standards. Now the store could attempt to put you into another model of phone in that class. Even with them placing you into another model it would more than likely be a refurbished model. Anytime you threaten with legal action or threats that will usually end to conversation.
I would just be very polite and present the case that you have had four phones of this model and had issues with them. Just request if they can put you into another model in this class of phone. Sometimes the reps get defensive because they are thinking you are trying to work the system and get upgraded to a better model of phone for free. Ask the rep to see if their would be any other models in the class they could switch you into. The main thing is not to start naming off different models of phones and demanding you be switched into.
goddess9
12-09-2004, 11:39 AM
Yeah, it seems like it would work, but honestly, the reps here in Jersey would laugh in your face. :furious:
Sprint is great service-wise, but their reps are known to be otherwise.
Akira
03-30-2006, 08:47 PM
I know this is an old thread but how long have you had your phone? What were each of the issues?
Agent-G
03-31-2006, 12:18 AM
lol, the original poster only has 12 posts and 0 SU$, you really think they are still around? good luck :haha:
ILoveMyA920
03-31-2006, 08:00 AM
Thats BS, I love Sprint Employees
NASCAR14FAN
03-31-2006, 08:08 AM
Thats BS, I love Sprint Employees
Hey, what you do on you own time is your business... :lol: :lol: :lol: :lol:
He123321
03-31-2006, 08:26 AM
I have a buddy that works for a local Sprint sote, so It's good to go LOL.
The 8
03-31-2006, 09:06 AM
i'm kinda suprised they didnt do anything for the OP since the details of the conversation were notated in the account.... however, 2 things to remember.... if someone at CC offers you something then you need to have them follow through with it... have them send you another phone. secondly, i'm sure that phone came free when you signed up with your service... what did you expect from a free phone? you get what you pay for... especially when it comes to electronics, food, and sex :hee:
Yay4Juggs
03-31-2006, 09:14 AM
i hate to be a hijacker here but my question sorta falls into this category...i too had similar issues back in the day(which was a wednesday for those of you that didnt know) with my old 620 and they werent willing to budge regardless of what cs said..."cs doesnt run our store" so to make a long story short they ended up giving me a 7300 because it was on some sort of "list"...what is this list and can i get a copy of it?
NANI198
03-31-2006, 10:33 AM
Yesterday I went to the sprint store, my phone was not working. This was phone number 3 reconditioned and still under warranty. I explained to the person at the counter that this was number 3 and another one would be the fourth of an identical phone. He gave the phone to the tech and he confirmed it was not working, so counter guy came out and proceeded to order me another recon. I told him that I was told buy another sprint employee that if I had another problem they would swap me to another brand/model. He said they do not do that. He was not very nice.
So I left the store and called sprint customer service, the person I talked to suggested that I should have a different brand/model and made this notation on my account. So today I went back to the store explained my conversation with customer service and assumed I would be helped. Boy was I wrong. They listened to me and then double talked me, finally they looked at the notation on my account, then they had this look like I was right.
But still the very rude manager said no. They got the tech to go back and get me a recon phone immed. from within the store, and the tech made notations to me account saying that this recon phone warranty would be extended to 12 months instead of the original 6 months.
I feel that they weren't very friendly and that I have been more than patient, should I contact customer solutions again?
I am sorry about your bad experience at a full service sprint store. I understand how hard it may be to find good customer service!!! Yes it should have been switched out to a diff model !!!! when especially its going to be the fourth time!! Its rare we see this case in our store though but yes we switch them up most definetly!!! Hav you thought about upgrading the new upgrading process is alot better then sprints old way of processing upgrades believe me !!! You get the instant rebate when renewing. But if you are happy just esrp exchanging it then thats good. I dont believe thats how the store should have handled your situation. It kind of reminds me how I drive another couple of miles to go to a Macy's department store although there is one down the street but they just treat me so much better there and it encourages me to buy!!!! Anyway....just try a diff sprint store do not get discouraged, really i have seen people blow up at reps or store managers people need to know how to go about that what I suggest is going to another sprint store dont talk to a rep talk to manager directly and explain your situation nice and calmly they should be able to work with you. Because it motivates someone to work with you especially when you are nice and understanding. :wavey:
LoDown3
03-31-2006, 10:49 AM
...welcome to sprint pcs...
store employees dont care about you. you don't make them money, and that's all that they are concerned with. unless you're a new activation; you're invisible...sorry but thats reality. they just arent paid enough to care.
hahaha thats funny :lol:
only cuz its true...so, so true :rolleyes: :irked:
ILoveMyA920
03-31-2006, 11:06 AM
i hate to be a hijacker here but my question sorta falls into this category...i too had similar issues back in the day(which was a wednesday for those of you that didnt know) with my old 620 and they werent willing to budge regardless of what cs said..."cs doesnt run our store" so to make a long story short they ended up giving me a 7300 because it was on some sort of "list"...what is this list and can i get a copy of it?
<3 dane!!! and i think the lists are phones that have the same features. when I had phone issues, they gave me one with the same features since mine wasn't avialable anymore...I could be wrong tho
Ronkh
03-31-2006, 11:24 AM
i hate to be a hijacker here but my question sorta falls into this category...i too had similar issues back in the day(which was a wednesday for those of you that didnt know) with my old 620 and they werent willing to budge regardless of what cs said..."cs doesnt run our store" so to make a long story short they ended up giving me a 7300 because it was on some sort of "list"...what is this list and can i get a copy of it?
actually there is a list of replacement phones by model
ck with one of the store reps or techs here
AnthroMatt
03-31-2006, 11:36 AM
Wow, this thread is REALLY old
ILoveMyA920
03-31-2006, 11:46 AM
Hey, what you do on you own time is your business... :lol: :lol: :lol: :lol:
hahhaaha! what can i say? lmao!
Mantichora
03-31-2006, 01:32 PM
This Thread had a last post over a year ago, 12-09-2004, 01:39 PM & then yesterday, it's alive again.
Keep them coming back for more. LOL
Quill
03-31-2006, 03:17 PM
Beware the zombie threads...
Medic63
03-31-2006, 07:28 PM
Wow, this thread is REALLY old
Now, now. The politically correct term is mature. ;)
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