email cs vs. phone cs

[jules]

I am just curious, what has been everyone's experience with these two services? Has one offered you better service than the other? Thoughts, stories, and opinions are welcome.

[NoClones]

E-mail seems to be better to me. Atleast that way you have a record of what you were told.

[bigaL4u2c]

I have all of the toll free numbers for Customer Service, but what are their e-mail addresses?

Thanks

[mattocs]

E-mail CS always tells me they cannot help and to call.

[Hte2w8]

I deal with CS only via email now. They are faster and more efficient, with less confusion. And I have a record of whatever changes were made/promised.

[NoClones]

Yeah, if I get my problem solved soon and I end up staying with Sprint all my questions/problems will go though E-mail now simply to have an exact record.

[pdx77]

Wirelessly posted (Mozilla/4.0 (MobilePhone PM-8200/US/1.0) NetFront/3.1 MMP/2.0)

I just hate talking to people, so I always use email if I can. But I've found the email reps to be better than the phone reps, as long as you don't mind waiting a few hours for your response. But at least if they change your plan or options you have a hard copy of everything that has been said.