Anyone else have an experience like this with FutureDial? Thumbs up, Thumbs down

[hunhao78]

Hello all,

I just wanted to take a minute to vent and find out if anyone has run into the same problem as me dealing with FutureDial? To make a long story short, I purchased a data cable from FutureDial a few months ago to use with my Sanyo 8200. The cable didn't come with any drivers, documentation etc, not that a lot of us need it. I found the appropriate drivers and everything worked fine. About 2 months later, one day the data cable decides just to crap out on me. Naturally, I call up FutureDial explaining my situation, faxed them proof of purchase and then told me to send my cable in and when it was received they'd send out a new one, simple enough. Cable sent the next day. I expected the replacement to arrive within a week. It's been over 2 months and when I try to call, they tell me that they don't have me in their database as ever contacting them, ***? Disheartened and frustrated, I browsed a few forums and ended up purchasing a charging data cable from some small outfit called 123usb.net. A company that had the time to give me a courtesy call to ensure that I had received the product. Customer service for something that cost nearly a fraction of what I paid for the other cable, a 30$ piece of crap that is now somewhere in FutureDial limbo. The moral of the stor: don't always believe articles that you read in the Wall St. Journal or see on Tech TV about big companies and how great their products are; if they can't provide decent customer service and keep their paying customers happy, thumbs down to you FutureDial. Thumbs up to all the smaller outfits out out there that pride themselves on providing quality products with matching customer service, I don't know what we'd do without you. And I'm spent.

Hunhao78

[imtravis]

Sorry to hear about your issue with FutureDial. I've had nothing but good support from them. Of course I've only had to update Snapmedia, and they had me Fax a copy of my CD for them, and they shipped an update within a week.

[KevinK]

I've had the worst luck trying to get FutureDial's SnapSync to work too, but must give their tech support two thumbs up. I've spent a few hours on the phone at various times over the last couple of weeks, but the developers have finally identified the cause of the problem I've been having (SnapSync doesn't like my Outlook Contacts list and keeps crashing) and they promise to send me a new version on Monday that will fix the problem.

It has been a VERY frustrating experience attempting to get SnapSync to work, but I must say that their tech support and customer service team sure is working hard (I belive) to get the problem fixed.

I'll post an update on Monday evening...

Hello all,

I just wanted to take a minute to vent and find out if anyone has run into the same problem as me dealing with FutureDial? To make a long story short, I purchased a data cable from FutureDial a few months ago to use with my Sanyo 8200. The cable didn't come with any drivers, documentation etc, not that a lot of us need it. I found the appropriate drivers and everything worked fine. About 2 months later, one day the data cable decides just to crap out on me. Naturally, I call up FutureDial explaining my situation, faxed them proof of purchase and then told me to send my cable in and when it was received they'd send out a new one, simple enough. Cable sent the next day. I expected the replacement to arrive within a week. It's been over 2 months and when I try to call, they tell me that they don't have me in their database as ever contacting them, ***? Disheartened and frustrated, I browsed a few forums and ended up purchasing a charging data cable from some small outfit called 123usb.net. A company that had the time to give me a courtesy call to ensure that I had received the product. Customer service for something that cost nearly a fraction of what I paid for the other cable, a 30$ piece of crap that is now somewhere in FutureDial limbo. The moral of the stor: don't always believe articles that you read in the Wall St. Journal or see on Tech TV about big companies and how great their products are; if they can't provide decent customer service and keep their paying customers happy, thumbs down to you FutureDial. Thumbs up to all the smaller outfits out out there that pride themselves on providing quality products with matching customer service, I don't know what we'd do without you. And I'm spent.

Hunhao78

[trebornielk]

They screwed up my user account. I bought the snapsync/snapdialer combo pack and the cable. There's some one else with my same name and now my serial number on their account. So now they won't give me any support. I faxed all of my stuff(disk and receipt), but they told me I need to give them the email address on the account. I guess I need to find "The Great Kreskin" to see if he can come up with the other guy's email address for me. In the meantime I can't get the update for snapsync to use my 8200 phone.

Hello all,

I just wanted to take a minute to vent and find out if anyone has run into the same problem as me dealing with FutureDial? To make a long story short, I purchased a data cable from FutureDial a few months ago to use with my Sanyo 8200. The cable didn't come with any drivers, documentation etc, not that a lot of us need it. I found the appropriate drivers and everything worked fine. About 2 months later, one day the data cable decides just to crap out on me. Naturally, I call up FutureDial explaining my situation, faxed them proof of purchase and then told me to send my cable in and when it was received they'd send out a new one, simple enough. Cable sent the next day. I expected the replacement to arrive within a week. It's been over 2 months and when I try to call, they tell me that they don't have me in their database as ever contacting them, ***? Disheartened and frustrated, I browsed a few forums and ended up purchasing a charging data cable from some small outfit called 123usb.net. A company that had the time to give me a courtesy call to ensure that I had received the product. Customer service for something that cost nearly a fraction of what I paid for the other cable, a 30$ piece of crap that is now somewhere in FutureDial limbo. The moral of the stor: don't always believe articles that you read in the Wall St. Journal or see on Tech TV about big companies and how great their products are; if they can't provide decent customer service and keep their paying customers happy, thumbs down to you FutureDial. Thumbs up to all the smaller outfits out out there that pride themselves on providing quality products with matching customer service, I don't know what we'd do without you. And I'm spent.

Hunhao78

[zanthor]

Overall Unimpressed.

I purchased SnapSync/Dial combo.

One, first and foremost, SnapDial is crap. It's a shell of unnecessary software.

SnapSync is hit and miss in my experience, but my biggest problem isn't with the software, but the lack of an automated key-recovery-system for registration.

The ONLY good thing I got was the driver for my phone, which appears to be available to just anyone from their website anyhow.

And on the registration issue, I'm a geek, I have two desktops, two laptops, and my PC at work... I don't use the snap software often and I never install it on two machines at once, however this means that I'm frequently re-installing it. Having to put in the software key, case sensitive, with dash's is a pain in the ass. Even worse is when I misplaced my activation key and had to request a new one! They took forever to get it back to me and to boot, it's something that should be on the website.

I fully support protecting software from piracy, but at some point the registration keys become too much hassel for LEGITIMATE users and are still easily bypassed by crackers/hackers/etc. I guarantee I could find a cracked version of their products in less time than it takes me to recover my registration info.

All said and done, if I could, I'd return the software. Nuff said.