just called retention

[culpthug]

well i just called retinsion and i dont know if they are always rude or if i did something wrong

anyway i called he asked me like 6 times how i got the numberfirst time i sed computer second i sed internet third i sed google and then he said how i siad i searched it then he asked wut website it was on and how did i get it from them and i said it was on some sprint info website

he then asked me the number and info on the account

he said if you are calling to change your plan please hang up and call *2 from your handset i told him that i was looking for a better plan or im leaving sprint and he sed well ussually i dont change plans for little kids(im 16 but sound like im 12 damn english ancestors)but this time ill make an exception,see you are not supost to have this number unless you are transfered from a store manager blah blah blah

i told him that i needed about 750 miniute for 40 bucks(i pay 45 for 500 now) he sed that isnt an option i asked if i could get anything around 750 he sed no
i then told him since i cant have a better deal im canceling my service he then said i would be happy to give you 750 minutes for 45 dollars plus 50 raoming miniutes for 5 dollars more i sed that would be great sir may you please change my plan to that he then told me that it was 50 fdollars for the 750 miniute plan without the roaming miniutes i told him that he just told me 45 dollars and he gets smart and sed well kid everything in life isnt perfect go play with your little tonka trucks and give you mom her phone back just when i was about to hang up i told him i wanted my service cancelled and he hung up

later i call *2 and it seems that i now have 750 miniutes for 50 dollars (wich is ok for now but im gonna be needing thoose roaming miniutes in my new house) i was just wanting to know mainly if this is a new customers plan?(i think so,but dont care)

[Noodle]

hmmm.... I debated for so long as to even respond to this post but anyway. Ok you're 16, still seems like you aren't telling somthing because I've never had a rep regardless of the company be that blatently rude unless the other person was first. Second, learn to type. Third, if you didn't actually agree to the plan regardless of if you told them you wanted it (ie you need to go through the at least automated system for third party verification for change of service) they can't hold you to it.

[Ted]

the key to dealing with retention is not to come off like you know how it works... and to be very nice and very polite.

a good approach that many have used (including myself) is to emphasize that you like sprints service and you want to stay with sprint but you have a competitive offer from another carrier (and know the specifics of that offer if asked) and let THEM tell YOU that they will give you 750 AT plan, etc.

it's a concept called Finesse... chess players and card players know how this works. Retention will offer you a plan in most cases in hopes of competing with another carrier and retaining you as a customer, but it's not like just calling up and saying "I'll take the 750AT retention plan, and a side order of fries."

[Cal]

Last edited by msrandall : Today at 07:35 AM. Reason: Spelling

I wasn't aware that proper grammer was a requirement on this forum. It would be nice, but if someone can't spell or chooses not to follow correct English guidelines then that should not be a reason to edit their post.

I know, I'm always complaining about something :)

[jsblair17]

well i called a couple days ago and they were rude to me I was offered a plan that was normal plan that everyone can get i was like " well i was looking for someting a little better because nextel is offering me this..." and the guy was like tough crap pretty much and was like ok well i will cancel your phone.

I said "so it like you don't care if i am a customer or not huh well i guess i would rather be with nextel where they care about their customers" he was like ok well it is set up to cancel on the 23 I was like allright bye.

I wasen't rude at first just by the end of the convo i was gettin agrivated is there anyway to get a better plan my contract runs up in dec so i won't cancel i will wait till dec then cancel but it just kinda pissis me off they are not even kind of helpful. Oh yeah it is the bus department if that helps any.

[ziggy4500]

^^

how do u know he didnt already cancel your account for the 23rd?

[Vanity3]

Sorry to ask this selfish question, but what is the new number to retention?

[Ted]

well i called a couple days ago and they were rude to me I was offered a plan that was normal plan that everyone can get i was like " well i was looking for someting a little better because nextel is offering me this..." and the guy was like tough crap pretty much and was like ok well i will cancel your phone.

I said "so it like you don't care if i am a customer or not huh well i guess i would rather be with nextel where they care about their customers" he was like ok well it is set up to cancel on the 23 I was like allright bye.

I wasen't rude at first just by the end of the convo i was gettin agrivated is there anyway to get a better plan my contract runs up in dec so i won't cancel i will wait till dec then cancel but it just kinda pissis me off they are not even kind of helpful. Oh yeah it is the bus department if that helps any.

it's all in the approach folks... picture a single guy trying to get a girl to sleep with him... requires a very friendly, nice, laid back approach.

also to consider... your value to sprint. if you've been a customer for 10 years @ $100 MRC per month that is different than if you have been a $30 customer for 1 year. also if you have had a lot of billing credits that reduces your value to sprint and they track this ( i think they use 1 to 5 $ signs on your account).

not everyone can get what they want from retention. and the perceptions of them being rude may be because they spend all day talking to folks who try to scam them for a better plan and want everything for nothing. i don't work there so i don't know but that may be a factor. you may have been the 50th person in a row to call asking for special treatment.

[TRSNYPAZ]

damn that guy was extremely rude!!! first off if he asked you where you got the number your response should of simply been--well a rep transfered me to retentions--thats all--no need to explain in detail how u got the number--secondly dont ever tell them what plan "you" want--let them offer the plans--let them know you will cancel to go with someone else if they cannot help you further--be clear and straight to the point man...i called about 6 months ago and got them to give me a 750 plan and it only was a 5 min conversation...

[Ted]

Sorry to ask this selfish question, but what is the new number to retention?

yeah, the old one isn't working. LOL they keep changing the number, thinking they can avoid us...

i think you can call *2 and tell Claire "cancel service" - that should get you there.

[AFman2004]

Personally I have never had a problem with the Sprint reps, they have the best customer service around. Maybe you just caught him at a bad time? When their job is to give people great plans because they are valued customers based on their opinion, you take away the purpose of them if your calling in saying I want this go do it, then its just a custom plan regardless of how valued you are which doesn’t seem like to satisfying of a job. This is all just my opinion though…

[Ted]

Personally I have never had a problem with the Sprint reps, they have the best customer service around. Maybe you just caught him at a bad time? When their job is to give people great plans because they are valued customers based on their opinion, you take away the purpose of them if your calling in saying I want this go do it, then its just a custom plan regardless of how valued you are which doesn’t seem like to satisfying of a job. This is all just my opinion though…

interesting thought... and i bet they get a lot of calls like this "I'll have the 750AT retention plan, free Vision, and a large fry"

[PCSRepGirl]

not everyone can get what they want from retention. and the perceptions of them being rude may be because they spend all day talking to folks who try to scam them for a better plan and want everything for nothing. i don't work there so i don't know but that may be a factor. you may have been the 50th person in a row to call asking for special treatment.[/QUOTE]


OMG... LOL Thank you very much! Are you sure you never worked there?

As a business retention rep, there are many days I feel like this. However, I have never actually been rude to anyone. I just have say no, and be the bearer of bad news sometimes; this in turn, usually makes me rude, from the customer's viewpoint, b/c I cant give them what they want.

[PCSRepGirl]

damn that guy was extremely rude!!! first off if he asked you where you got the number your response should of simply been--well a rep transfered me to retentions--thats all--no need to explain in detail how u got the number--secondly dont ever tell them what plan "you" want--let them offer the plans--let them know you will cancel to go with someone else if they cannot help you further--be clear and straight to the point man...i called about 6 months ago and got them to give me a 750 plan and it only was a 5 min conversation...


I will DEFINITELY agree what that person said/did was very rude.

However, we can tell from our phone system how the call comes through. Retention calls are supposed to be warm transferred from the rep (the rep actually introduces the call first). Sometimes, the reps will do the wrong thing and cold transfer the customer. It still comes thru on our phone differently than as if the customer somehow managed to directly dial into retention.

Also, if you notice y'all are always asking "whats the new number to retention - the old one has been disconnected?" .... there's a reason for this; these direct hotline numbers are for the store reps to be able to call into us without wait, so they can get done what they need to get done, and go spend their time with their own customers. As Sprint notices that there's more traffic on the numbers than usual, they change the number - thus, you have to find a new number to call us on.

[justinwatts]

Did anyone else catch that this kid is only 16? The phone won't be in his name anyway.... so why should he be able to call in and modify it?

[gof]

As a business retention rep, there are many days I feel like this. However, I have never actually been rude to anyone. I just have say no, and be the bearer of bad news sometimes; this in turn, usually makes me rude, from the customer's viewpoint, b/c I cant give them what they want.
Off topic, but how is the division between business and "personal". I've got a "personal" account that has been touched at one point by our business rep (to place the corporate 23% discount on it). Since that time, on some occasions I get the comment that the agent needs to transfer me to business services, but not always. And when loyalty called me (twice so far, I've been out of contract a year), I asked about the 5% loyalty discount only to be told yes, then in a few minutes "no, you're on a business discount". Care to share the inside story of the difference?

I do of course want free vision, but you can hold the fries :D

[white02wrx]

i had a bad exp. with a rep about 2 weeks ago. i lost my sanyo 5500 and needed to see if i qualified for the rebates since i had just signed a new 2yr contract the week before. we have 3 phones on the acct. and now have 6000 AT, UL NW at 5pm, vision, and RL. in the past all phones were on $100 plus plans for the last 3 years, with no credits.
so i called before heading to BB to get a replacement, the lady says yes i will qual. for the full rebate. once get to BB they call and say i don't, i call *2 and get someone and they talk to the person at BB and say i don't qualify. so then i speak to the rep that says since i haven't had my 8100 for 18mths i don't qualify. i told him i didn't have a 8100 but a 5500, he tells me no i had a 8100 and then says i'm not goin to argue with you and then hangs up.
i was never rude to the guy or cussed to him.

no with that i then called retention to cancel service. tell them what happened and that i am a gold customer, which he can see what our bill is every month with the 3 phones and 3 condos. he gives me 1/2 the rebate plus $100 service credit to get the new phone. fair enough.

i then ask to speak to a suprv. about the guy who hung up on me. long story short, if someone is rude go straight to their boss. i am a mrg. for a large national retailer and only wanted what i felt was fair to me to get a new phone (replacing a $400 phone is not fun, esp if the 5600 is about to come out) not to be hung up on by a rude CSR.

[culpthug]

Wirelessly posted (thug 4500: Mozilla/4.0 (MobilePhone SCP-5500/US/1.0) NetFront/3.0 MMP/2.0)

Yes I Know That Im Not Suposta Change It My Mom Was There Tho Sorry Bout My Typing Also How Did U Get Unlimitd At 5 Pm?

[Hte2w8]

tell them what happened and that i am a gold customer, which he can see what our bill is every month with the 3 phones and 3 condos. he gives me 1/2 the rebate plus $100 service credit to get the new phone. fair enough.

i then ask to speak to a suprv. about the guy who hung up on me. long story short, if someone is rude go straight to their boss. i am a mrg. for a large national retailer and only wanted what i felt was fair to me to get a new phone (replacing a $400 phone is not fun, esp if the 5600 is about to come out) not to be hung up on by a rude CSR.
*** does having 3 condos have do to with what type of customer you are....besides being braggadocios?

[joe123]

Whatever you do, make sure you get it in writting:

http://www.sprintusers.com/forum/showthread.php?t=48583&highlight=writting

Trust me! :hee:

[GETFURIOUS]

YOUR STATEMENT, "and the perceptions of them being rude may be because they spend all day talking to folks who try to scam them for a better plan and want everything for nothing.", IN MY OPINION IS ABSOLUTELY WRONG.

THE ESSENCE OF THE RETENTION DEPARTMENT IS TO LISTEN TO AND TO OFFER, SPRINT CUSTOMERS; ADDITIONS, UPGRADES, ENHANCEMENTS, ETC., TO THEIR ACCOUNTS, AS A METHOD OF RETAINING THEM AS CUSTOMERS.

I HAVE HAD REP'S IN RETENTION AND IN CUSTOMER CARE WHO HAVE BEEN VERY HELPFUL. I HAVE ALSO HAD REP'S IN BOTH DEPARTMENTS BE RUDE, UNHELPFUL AND UNFRIENDLY FOR NO REASON AT ALL. THIS STATEMENT IS NOT RELATED TO WHETHER THEY SAY YES OR NO TO MY REQUEST, THIS IS RELATED TO HOW THEY CONDUCT THEMSELVES DURING THE CALL. ABOUT TWO YEARS AGO, THIS WAS HAPPENING ALMOST ALL THE TIME. AFTER SEVERAL CONVERSATIONS WITH SEVERAL DIFFERENT SUPERVISORS AND MANAGERS, I FINALLY FOUND A METHOD THAT MAKES IT EASIER TO GET THESE "FEW" RUDE PEOPLE AT SPRINT SEPARATED FROM THE GOOD ONES, SO THAT MANAGEMENT CAN ADDRESS THEIR RUDE MANNER WITHOUT BLAMING EVERYONE.

HERE IS WHAT I DO:

WHEN I CALL SPRINT, THE FRIST THING THAT I ASK THE REP, BEFORE GIVING ANY INFORMATION, OR HAVING ANY DISCUSSION AT ALL, IS FOR THEIR NAME AND THEIR "SIGN ON" NUMBER. THE REP'S SIGN ON NUMBER IS USUALLY A SERIES OF LETTERS AND NUMBERS COMBINED, SUCH AS "WBDQXT04".

MOST REP'S GIVE IT TO YOU WITHOUT ANY TROUBLE, BUT THERE ARE SOME WHO DEMAND YOUR INFORMATION FIRST AND TRY TO AVOID GIVING YOU THEIR SIGN ON NUMBER. THERE ARE OTHERS WHO TRY TO GIVE YOU THEIR EXTENTION INSTEAD. "THESE ARE USUALLY THE EMPLOYEES WHO ARE UNHELPFUL AND RUDE TO THE CUSTOMERS."

THIS ALLOWS SPRINT TO IDENTIFY THE EMPLOYEE, AND IN THE CASE WHERE THERE IS A PROBLEM, SPRINT CAN IDENTIFY EXACTLY WHO IS INVOLVED, WHETHER THEY ACCESS MY ACCOUNT OR NOT.

ACCORDING TO THE MANAGEMENT STAFF AT SPRINT, THE CUSTOMER IS ALLOWED TO HAVE THE EMPLOYEE'S NAME AND SIGN ON NUMBER PRIOR TO GIVING ANY INFORMATION. SO, IF YOU GET AN EMPLOYEE WHO REFUSES, JUST ASK FOR THE SUPERVISOR OR DEAL WITH A DIFFERENT EMPLOYEE.

FOR THE MOST PART, THE REP'S ARE POLITE AND HELPFUL, EVEN IF THE ANSWER TO MY REQUEST IS NO. WHAT I WOULD SAY TO YOU AS CUSTOMERS, IS TO STAY CALM AND ALWAYS BE BUSINESSLIKE ON THE PHONE. IF THERE IS A PROBLEM WITH AN EMPLOYEE, THEN COMPLAIN TO MANAGEMENT, EVEN IF THEY REQUIRE YOU TO WRITE A LETTER, WRITE THE LETTER.

GETFURIOUS...................


it's all in the approach folks... picture a single guy trying to get a girl to sleep with him... requires a very friendly, nice, laid back approach.

also to consider... your value to sprint. if you've been a customer for 10 years @ $100 MRC per month that is different than if you have been a $30 customer for 1 year. also if you have had a lot of billing credits that reduces your value to sprint and they track this ( i think they use 1 to 5 $ signs on your account).

not everyone can get what they want from retention. and the perceptions of them being rude may be because they spend all day talking to folks who try to scam them for a better plan and want everything for nothing. i don't work there so i don't know but that may be a factor. you may have been the 50th person in a row to call asking for special treatment.

[GETFURIOUS]

YOU WOULD BE SURPRISED AT HOW MANY 16 YEAR OLDS HAVE PHONES IN "THEIR" NAMES. EVEN IF IT IS NOT SUPPOSED TO BE THAT WAY.

THE REP'S COMMENTARY ABOUT GIVING THE PHONE BACK TO HIS MOTHER WAS INAPPROPRIATE. THE REP COULD HAVE CHOSE A BETTER WAY TELL THE PERSON THAT THEY WOULD NOT ALLOW THEM TO MAKE CHANGES ON THE ACCOUNT.

FURTHERMORE, I KNOW SEVERAL ADULTS WHO SOUND LIKE LITTLE CHILDREN ON THE TELEPHONE. YOU NEVER KNOW WHO IS ON THE OTHER END OF THE PHONE.

GETFURIOUS.............

Did anyone else catch that this kid is only 16? The phone won't be in his name anyway.... so why should he be able to call in and modify it?

[jsblair17]

spent a couple hours on the phone today would not have been so long if my dang phone would not have faded twice after like 35 to 45 min... But i got what i was looking for atleast

$50 1000 Anytime unlimted N/W @ 8PM
$5 50% Roaming Minutes
$0 unlimited pcs to pcs
$20 1 Extra Line
$10 Vision on first phone (old vision UN VISION// UN SMS // UN PIC// UN VIDEO)
$5 Vision on second phone (new vision 5 DL credit)

$20 RL on both phones ( first 2 months free i will see if i like it)

25% company disc (citigroup) (also asked for said can't do it 5% loyality)
2 year contract for free pcs 2 pcs

$90.00 - 22.50 = 67.50 + 15 if i keep RL
plus $75 for my wifes phone even though she has only had it for 10 months (MIR)

5 reps// 3 days //4 hours// 1 supervisor (long story)

This goes into effect friday can i call back and change it to a one year and pay 5 for my pcs 2 pcs or is it too late :D

[jsblair17]

Just got off the phone with sprint to ask about switching to a one year and if i could keep my free pcs 2 pcs from prev account when I signed a 2 year about 2 years ago.

The rep informed me that only lasted during that period, I was like ok then out of the blue she said i could have NW starting at 7 because i signed a 2 year and the pcs 2 pcs. Nicest rep and shortest convo with sprint ever.

[PCSRepGirl]

Off topic, but how is the division between business and "personal". I've got a "personal" account that has been touched at one point by our business rep (to place the corporate 23% discount on it). Since that time, on some occasions I get the comment that the agent needs to transfer me to business services, but not always. And when loyalty called me (twice so far, I've been out of contract a year), I asked about the 5% loyalty discount only to be told yes, then in a few minutes "no, you're on a business discount". Care to share the inside story of the difference?

I do of course want free vision, but you can hold the fries :D

The difference is, business reps get some extra training, more so than consumer reps. Pretty much all the plans are the same for both now, so more or less all it comes down to now, is the connection to the hierarchy (the company discount). However, if a consumer rep gets these accounts, they usually end up having to transfer.

As for the discount, I'll have to double on the compatibility with other discounts. I cant remember off the top of my head (plus, its late lol).

Anyway, thats all I have for now.

Thank you, please drive through LOL

~Michele~

[gof]

The difference is, business reps get some extra training, more so than consumer reps. Pretty much all the plans are the same for both now, so more or less all it comes down to now, is the connection to the hierarchy (the company discount). However, if a consumer rep gets these accounts, they usually end up having to transfer.

As for the discount, I'll have to double on the compatibility with other discounts. I cant remember off the top of my head (plus, its late lol).

Anyway, thats all I have for now.

Thank you, please drive through LOL

~Michele~

Thanks Michele. If you happen to run across a definitive answer on the business discount+loyalty5% please let us (me) know. Seems like some get it, some don't.

Oh, and the uber-secret free vision code too :p

[NoClones]

I didn't read everything, but gof, if you're asking if you can have a company discount and a 5% loyalty discount the answer is yes. They gave it to me :D

[joe123]

This goes into effect friday can i call back and change it to a one year and pay 5 for my pcs 2 pcs or is it too late :D

Sounds like a good plan.

You will want to get it in writting - Trust me :hee:

http://www.sprintusers.com/forum/showthread.php?t=48583&highlight=writting

[jsblair17]

i went into the store, and called 3 diff times since then they all match up to the same plan for the same price, because the guy at the store was like, yeah that looks like a good plan. I was making sure i was being given a line of BS. Plus they gave me a $5 credit today because i won't get my wifes RL phone till monday or tuesday (screw Best buy) and it is on the new service even though it is free the first 2 months, I didn't say no..

[gof]

I didn't read everything, but gof, if you're asking if you can have a company discount and a 5% loyalty discount the answer is yes. They gave it to me :D
That was the essence of my question. EVERY time loyalty has called me, they start me with teasers of "oh, we can do this or that for you", then they actually look up my plan and see that I've got a retention plan (300+180, PCS2PCS, N&W@9 for $30/mo). Then they backpeddle and say "well, I can give you 5%", then they see the 23% corporate discount and backpeddle on that too.

You'd think they would look at the subscriber's plan they are calling BEFORE offering things.

They DID offer me something I didn't have. Change N&W to 7pm for free...with a new 2-year contract. Errr, I don't think so :rolleyes:

[NoClones]

Copied this directly off my Oct. Bill...

Promotions, Credits and Adjustments What's this?
Description Charges
5% Mrc Discount -2.77
Nationwide Volume Program Discount -13.14
Balance Adjustment ON -43.60
Total Tax Adjustments -3.93
$ -63.44

[Pavilion1]

YOUR STATEMENT, "and the perceptions of them being rude may be because they spend all day talking to folks who try to scam them for a better plan and want everything for nothing.", IN MY OPINION IS ABSOLUTELY WRONG.

THE ESSENCE OF THE RETENTION DEPARTMENT IS TO LISTEN TO AND TO OFFER, SPRINT CUSTOMERS; ADDITIONS, UPGRADES, ENHANCEMENTS, ETC., TO THEIR ACCOUNTS, AS A METHOD OF RETAINING THEM AS CUSTOMERS.

I HAVE HAD REP'S IN RETENTION AND IN CUSTOMER CARE WHO HAVE BEEN VERY HELPFUL. I HAVE ALSO HAD REP'S IN BOTH DEPARTMENTS BE RUDE, UNHELPFUL AND UNFRIENDLY FOR NO REASON AT ALL. THIS STATEMENT IS NOT RELATED TO WHETHER THEY SAY YES OR NO TO MY REQUEST, THIS IS RELATED TO HOW THEY CONDUCT THEMSELVES DURING THE CALL. ABOUT TWO YEARS AGO, THIS WAS HAPPENING ALMOST ALL THE TIME. AFTER SEVERAL CONVERSATIONS WITH SEVERAL DIFFERENT SUPERVISORS AND MANAGERS, I FINALLY FOUND A METHOD THAT MAKES IT EASIER TO GET THESE "FEW" RUDE PEOPLE AT SPRINT SEPARATED FROM THE GOOD ONES, SO THAT MANAGEMENT CAN ADDRESS THEIR RUDE MANNER WITHOUT BLAMING EVERYONE.

HERE IS WHAT I DO:

WHEN I CALL SPRINT, THE FRIST THING THAT I ASK THE REP, BEFORE GIVING ANY INFORMATION, OR HAVING ANY DISCUSSION AT ALL, IS FOR THEIR NAME AND THEIR "SIGN ON" NUMBER. THE REP'S SIGN ON NUMBER IS USUALLY A SERIES OF LETTERS AND NUMBERS COMBINED, SUCH AS "WBDQXT04".

MOST REP'S GIVE IT TO YOU WITHOUT ANY TROUBLE, BUT THERE ARE SOME WHO DEMAND YOUR INFORMATION FIRST AND TRY TO AVOID GIVING YOU THEIR SIGN ON NUMBER. THERE ARE OTHERS WHO TRY TO GIVE YOU THEIR EXTENTION INSTEAD. "THESE ARE USUALLY THE EMPLOYEES WHO ARE UNHELPFUL AND RUDE TO THE CUSTOMERS."

THIS ALLOWS SPRINT TO IDENTIFY THE EMPLOYEE, AND IN THE CASE WHERE THERE IS A PROBLEM, SPRINT CAN IDENTIFY EXACTLY WHO IS INVOLVED, WHETHER THEY ACCESS MY ACCOUNT OR NOT.

ACCORDING TO THE MANAGEMENT STAFF AT SPRINT, THE CUSTOMER IS ALLOWED TO HAVE THE EMPLOYEE'S NAME AND SIGN ON NUMBER PRIOR TO GIVING ANY INFORMATION. SO, IF YOU GET AN EMPLOYEE WHO REFUSES, JUST ASK FOR THE SUPERVISOR OR DEAL WITH A DIFFERENT EMPLOYEE.

GETFURIOUS...................
First, stop typing in caps.

Now on to the topic at hand....Are you KIDDING me!?? First of all, you are the type of customer that Sprint absoulutely HATES. You are whats known as a "High maintenance customer". When I was at Sprint, if you called in and started in with your "Whats your signon" BS, immediately and got the wrong rep, you would find yourself "accidentally" in a lost queue, somewhere. You see, by immediately demanding a reps id, even before he/she gets a chance to pull your info up, immediately puts the rep in a state of mind that you are a smartass, effectively negating any chance of a pleaseant call experience. Also, if your info does NOT auto-populate and you start in with your BS, the reps name is NOT attached to the call, leaving them the option to drop you and your sillyness somewhere else.
You see, your ridiculous method may have worked back in the 60s, but today the old proverb stands true: "You attract more flies with honey than with vinegar".

[/end rant]

[gof]

Copied this directly off my Oct. Bill...

Promotions, Credits and Adjustments What's this?
Description Charges
5% Mrc Discount -2.77
Nationwide Volume Program Discount -13.14
Balance Adjustment ON -43.60
Total Tax Adjustments -3.93
$ -63.44
Oh, that's right. Rub it in. Now show me that free vision credit :p

[stevenk8]

Hi Everyone,

I am curious to know what I have done wrong in the past; as I have never been called by the loyalty dept. and do not have any discounts or retention plans. I have been with Sprint PCS since 10/99 and have a standard plan. $40 per month for 400 shared a/t minutes; unlimited n/w starting at 9 pm; $20 AAP; Unlimited Vison for $10 on the first phone and $0 on the second; and Unlimited PCS2PCS for $5 with a $5 credit for signing a two year contract. I am days away from being out of contract and figure I should call retention even though I don't really want to leave SPCS.

So, I did that last week and all I was offered was another standard plan. The CSR (in retention) told me I could go to 500 a/t minutes and change nights to 8 PM instead of 9 PM; everything else would remain the same and it would still cost me $70 per month plus tax. Big deal! I tried hinting that I used to have FIMF before I lost that when changing plans and could I get that back? NO! I used to have a company discount but that was taken away. She said it was due to my company not signing a contract with SPCS. I mentioned that AT&T; T-Mobile; Cingular and Nextel all offer a discount to employees at Ameren UE, (St. Louis's electric utility company) w/o a signed contract;so why do they have to sign a contract just to get the employees a discount with Sprint when they don't with the other companies. Her answer is that is what SPCS requires. I guess they don't want the business! It's not like I am the only one in the company with SPCS. There are 6 of us in my shop alone, which is approx. 30 people and there are a total ( approx.) of 7500 employees in the company. So you know there has to be more than enough for some kind of discount.

A couple of days ago, on the company intranet, is posted a discount for SPCS of 7% off of the MRC, but it is for new customers only. Plus it is offered through an authorized agent, not Sprint. How is that possible?

I guess when I try to get the 2 new phones with our upgrade rebates, I won't be able to get the deal on the Sanyo 4920 where you buy one for $49.99 and the rest are free either! Maybe I should go to T-Mobile. Free phones, cash back and family plans nearly identical to SPCS.

Any ideas, suggestions? Anyone from Sprint who can change my plan for me so I don't have to call retention?

Thanks for listening!

Steve

[skyvvalker]

Hi Everyone,

I am curious to know what I have done wrong in the past; as I have never been called by the loyalty dept. and do not have any discounts or retention plans. I have been with Sprint PCS since 10/99 and have a standard plan. $40 per month for 400 shared a/t minutes; unlimited n/w starting at 9 pm; $20 AAP; Unlimited Vison for $10 on the first phone and $0 on the second; and Unlimited PCS2PCS for $5 with a $5 credit for signing a two year contract. I am days away from being out of contract and figure I should call retention even though I don't really want to leave SPCS.

So, I did that last week and all I was offered was another standard plan. The CSR (in retention) told me I could go to 500 a/t minutes and change nights to 8 PM instead of 9 PM; everything else would remain the same and it would still cost me $70 per month plus tax. Big deal! I tried hinting that I used to have FIMF before I lost that when changing plans and could I get that back?

Steve,
Call again and tell them that you are thinking of going with a different wireless service when you contract expires. Tell them that you were wondering if they could offer you anything that might change your mind.

This is what I did, and I received the standard retention offer of $40 for 750 shared ATM and N/W starting at 8pm. I also have a $20 AAP. I asked about getting a 5% loyalty discount, but didn't get it.

Just keep trying different CSR's until you get what you want (within reason of course). Good luck!

-Rick