Sprint customer service sucks. Using a USB cable will void your warranty!

[KevinK]

I've had no luck getting the data cable for my phone to work. The SnapSync provider told me that the problem was with my phone.

I called the local Sprint store earlier today, explained my problem, and was told that I could exchange the phone as long as I got to the store before the tech left at 6:30. I told them that I was on my way and to please wait.

I left work early - taking unpaid leave - and arrived at the store at 6:05. The employees at the store told me that the tech left at 6:00 like he does every night. They denied saying what they told me on the phone about the tech being there until 6:30.

I'm now on eternal hold with Sprint customer service...

Be warned: DO NOT USE A 3RD PARTY DATA CABLE OR SOFTWARE WITH YOUR PHONE. BESIDES BEING BUGGY (SnapLink), USING SUCH SOFTWARE AND CABLES WILL VOID YOUR WARRANTY.

-Soon to be ex-Sprint customer :furious:

[KevinK]

Still on hold...

I've had no luck getting the data cable for my phone to work. The SnapSync provider told me that the problem was with my phone.

I called the local Sprint store earlier today, explained my problem, and was told that I could exchange the phone as long as I got to the store before the tech left at 6:30. I told them that I was on my way and to please wait.

I left work early - taking unpaid leave - and arrived at the store at 6:05. The employees at the store told me that the tech left at 6:00 like he does every night. They denied saying what they told me on the phone about the tech being there until 6:30.

I'm now on eternal hold with Sprint customer service...

Be warned: DO NOT USE A 3RD PARTY DATA CABLE OR SOFTWARE WITH YOUR PHONE. BESIDES BEING BUGGY (SnapLink), USING SUCH SOFTWARE AND CABLES WILL VOID YOUR WARRANTY.

-Soon to be ex-Sprint customer :furious:

[BillybathGate]

Still on hold...

Hey Kev... sorry about your problem with sprint, I see you're using the new sammy MM700? Your problem may indeed be the software. Futuredial hasn't added support with your phone since it's fairly new. I think you should email Futuredial or try to call them and ask if /when there will be an update for your phone. As for Sprint voiding our warrenties, well I don't think Futuredial will manufacture products that will FK up customer phones. That's just Sprint not wanting us to use our phones to their full abilities and add the fact that they lose $$ when we get all our multimedia needs from 3rd parties...lol

But go ahead and try to contact Futuredial, I think that's your best bet. ;)

[pixelpusher]

...and where exactly did you get the idea that this would void your warranty? You didnt mention anythign about that in your lil story, just tacked it on at the end.

it wont. you'll be fine.

[KevinK]

Okay, so I forgot to explain that part. Both the a**hole Sprint store employee AND the supervisor I spoke to from customer service told me that the service agreement I signed (but didn't have the time to read every single word - who does?) does indeed state that connecting 3rd party devices to the phone can void the warranty.

I'm too tired and %$!@#$ed off to read the contract right now, but what I said is what I was told by Sprint.

After spending a long time arguing with customer service, the supervisor I spoke to finally agreed to let me exchange the phone on Tuesday since I was still within the two-week grace period. The supervisor is supposed to call me at 10:30 Tuesday morning and clear everything with the store.

I've been lied to already by a Sprint employee - at the Santee, CA store on Mission Gorge Road - so I'll just have to wait and see if Sprint sticks to its word this time.

I'll keep ya posted...

...and where exactly did you get the idea that this would void your warranty? You didnt mention anythign about that in your lil story, just tacked it on at the end.

it wont. you'll be fine.

[KevinK]

FutureDial is supposed to have a 2nd-level tech support rep call me on Tuesday...

Hey Kev... sorry about your problem with sprint, I see you're using the new sammy MM700? Your problem may indeed be the software. Futuredial hasn't added support with your phone since it's fairly new. I think you should email Futuredial or try to call them and ask if /when there will be an update for your phone. As for Sprint voiding our warrenties, well I don't think Futuredial will manufacture products that will FK up customer phones. That's just Sprint not wanting us to use our phones to their full abilities and add the fact that they lose $$ when we get all our multimedia needs from 3rd parties...lol

But go ahead and try to contact Futuredial, I think that's your best bet. ;)

[Luchini]

Doesnt seem like your phone is defective. Just seems like snapsync isnt compatible with your phone.

[KevinK]

Doesnt seem like your phone is defective. Just seems like snapsync isnt compatible with your phone.

The level-1 tech support reps at SnapSync say that the A700 *IS* indeed supported. At least that's what they say...

[Luchini]

Im sure it lists the A700 but since the A700 is new Im sure there are bugs and compatibleability issues with snapsync and the A700. Just know that Sprint does not endorse snap sync so they cant offer any support on why it isnt working. The funny thing is Sprint techs use snap sync cables to sync up the phones they test so try asking the tech if he has had any experience hooking it up. Some phones are really buggy and rarely connect. The A700 might be one of them.

[Draggar]

FYI - using a 3rd party cable doesn't make your warranty completely void.

If it casues problems with the phone, then that is not covered. If you're having problems connecting it to your laptop, then it is unsupported by Sprint.

[Draggar]

Im sure it lists the A700 but since the A700 is new Im sure there are bugs and compatibleability issues with snapsync and the A700. Just know that Sprint does not endorse snap sync so they cant offer any support on why it isnt working. The funny thing is Sprint techs use snap sync cables to sync up the phones they test so try asking the tech if he has had any experience hooking it up. Some phones are really buggy and rarely connect. The A700 might be one of them.

We use a different version of the FutureDial from what people buy, but to answer your question, as far as I know there is no support for the MM700 for phonebook swaps (if there is, it's very new and may be very buggy).

[KevinK]

It's now 10:57 AM and the Sprint customer service rep named "Mike" who was supposed to call me at 10:30 today still hasn't called. I guess I shouldn't be surprised consiering that another Sprint employeed lied to me on Monday...


Okay, so I forgot to explain that part. Both the a**hole Sprint store employee AND the supervisor I spoke to from customer service told me that the service agreement I signed (but didn't have the time to read every single word - who does?) does indeed state that connecting 3rd party devices to the phone can void the warranty.

I'm too tired and %$!@#$ed off to read the contract right now, but what I said is what I was told by Sprint.

After spending a long time arguing with customer service, the supervisor I spoke to finally agreed to let me exchange the phone on Tuesday since I was still within the two-week grace period. The supervisor is supposed to call me at 10:30 Tuesday morning and clear everything with the store.

I've been lied to already by a Sprint employee - at the Santee, CA store on Mission Gorge Road - so I'll just have to wait and see if Sprint sticks to its word this time.

I'll keep ya posted...

[DcDave63]

I guess I will ask the stupid question:

Are you using a Futuredial cable? Did you buy it from them or from 3G, or another reputable dealer? Some people are selling cables which do not work with Futuredial, even if you have the correct program and the correct drivers.

[Dale]

It's now 10:57 AM and the Sprint customer service rep named "Mike" who was supposed to call me at 10:30 today still hasn't called. I guess I shouldn't be surprised consiering that another Sprint employeed lied to me on Monday...

Happened to me just recently too! Don't be surprised! It's part of their master business plan! You pay more, and get less!

Just sent a 40-page set of notes to the BBB and the FCC for escalation regarding the CSR that messed up my account just recently. What takes years to build, takes just seconds to mess up by a unprofessional and rude rep on the front line (*2).

Promises were made in writing, but only few of these written promises were ever delivered by Sprint.

After writing back and forth since this mess up occurred, it was time to escalate these issues to the BBB and the FCC.

Apparently, most of the Sprint customer service reps are not trained to call people back ... only to receive calls, mess up accounts and talk loud and stupid to customers.

Hopefully, closure and resolution of these issues can be done soon with the escalation to the BBB and the FCC. It's really frustrating to know that Sprint will even consider and hire these types of people from the bottom of the sea.

Yes, there are really good reps out there in the Sprint customer service community. They are really awesome! When you get these, be sure to treat them well and speak with their supervisor to get notes added to their employee file for a job well done! Really wish Sprint would take note and hire more of these people, but personal experience has shown that they do not. These are few and far between! Rare breed indeed!

[KevinK]

I bought the cable from 3G. I just got my phone back from the Sprint service center and I STILL can't get it to work as a modem and/or export my address book to it. The service center rep. SAID that they reloaded the firmware, but all my ringtones, call history, etc. are still there and the version numbers haven't changed.

I guess I will ask the stupid question:

Are you using a Futuredial cable? Did you buy it from them or from 3G, or another reputable dealer? Some people are selling cables which do not work with Futuredial, even if you have the correct program and the correct drivers.

[KevinK]

From the lack of service quality, it seems that Sprint must have outsourced their CSRs to India. How much are they getting paid? Ten cents an hour? Jeez, I used to work in the fast food industry and was expected to provide better service than Sprint does!

The CSR that was supposed to call me back at 10:30 - 3 hours ago - never did. When I call CS, they denied saying that someone would call me back...

Happened to me just recently too! Don't be surprised! It's part of their master business plan! You pay more, and get less!

Just sent a 40-page set of notes to the BBB and the FCC for escalation regarding the CSR that messed up my account just recently. What takes years to build, takes just seconds to mess up by a unprofessional and rude rep on the front line (*2).

Promises were made in writing, but only few of these written promises were ever delivered by Sprint.

After writing back and forth since this mess up occurred, it was time to escalate these issues to the BBB and the FCC.

Apparently, most of the Sprint customer service reps are not trained to call people back ... only to receive calls, mess up accounts and talk loud and stupid to customers.

Hopefully, closure and resolution of these issues can be done soon with the escalation to the BBB and the FCC. It's really frustrating to know that Sprint will even consider and hire these types of people from the bottom of the sea.

Yes, there are really good reps out there in the Sprint customer service community. They are really awesome! When you get these, be sure to treat them well and speak with their supervisor to get notes added to their employee file for a job well done! Really wish Sprint would take note and hire more of these people, but personal experience has shown that they do not. These are few and far between! Rare breed indeed!

[Dale]

From the lack of service quality, it seems that Sprint must have outsourced their CSRs to India. How much are they getting paid? Ten cents an hour? Jeez, I used to work in the fast food industry and was expected to provide better service than Sprint does!

The CSR that was supposed to call me back at 10:30 - 3 hours ago - never did. When I call CS, they denied saying that someone would call me back...

You mean like this: http://www.mbychosting.com/illwillpress/tech.swf

[rumluver]

They out source most of the level one call reps. They CAN'T call you back.



Happened to me just recently too! Don't be surprised! It's part of their master business plan! You pay more, and get less!

Just sent a 40-page set of notes to the BBB and the FCC for escalation regarding the CSR that messed up my account just recently. What takes years to build, takes just seconds to mess up by a unprofessional and rude rep on the front line (*2).

Promises were made in writing, but only few of these written promises were ever delivered by Sprint.

After writing back and forth since this mess up occurred, it was time to escalate these issues to the BBB and the FCC.

Apparently, most of the Sprint customer service reps are not trained to call people back ... only to receive calls, mess up accounts and talk loud and stupid to customers.

Hopefully, closure and resolution of these issues can be done soon with the escalation to the BBB and the FCC. It's really frustrating to know that Sprint will even consider and hire these types of people from the bottom of the sea.

Yes, there are really good reps out there in the Sprint customer service community. They are really awesome! When you get these, be sure to treat them well and speak with their supervisor to get notes added to their employee file for a job well done! Really wish Sprint would take note and hire more of these people, but personal experience has shown that they do not. These are few and far between! Rare breed indeed!

[KevinK]

I just got off the phone with FutureDial (SnapSync) level 2 tech support and the rep is convinced that I have a bad phone or bad cable.

Now I have to call 3G Cables...

Still waiting from the Sprint supervisor named "Michael" (he didn't give a last name) to call me back.....

I bought the cable from 3G. I just got my phone back from the Sprint service center and I STILL can't get it to work as a modem and/or export my address book to it. The service center rep. SAID that they reloaded the firmware, but all my ringtones, call history, etc. are still there and the version numbers haven't changed.

[3G Cables]

I just got off the phone with FutureDial (SnapSync) level 2 tech support and the rep is convinced that I have a bad phone or bad cable.

Now I have to call 3G Cables...

Still waiting from the Sprint supervisor named "Michael" (he didn't give a last name) to call me back.....

We have already confirmed your cable is FINE. Why you are blaming us is beyond me.

FACTS:

1.You have connected your phone and cable and it can READ The phone numbers.
2.The cable (and all cables) have only ONE I/O (input/ouput) line so if it can read it can write fine.
3. Futuredial specifically states the A700 is compatible with the Sync software

CONCLUSION:
You have a bad PHONE it is NOT the cable as the proof is listed above. We have not had 1 single bad cable out of thousands sold.

[3G Cables]

We have already confirmed your cable is FINE. Why you are blaming us is beyond me.

FACTS:

1.You have connected your phone and cable and it can READ The phone numbers.
2.The cable (and all cables) have only ONE I/O (input/ouput) line so if it can read it can write fine.
3. Futuredial specifically states the A700 is compatible with the Sync software

CONCLUSION:
You have a bad PHONE it is NOT the cable as the proof is listed above. We have not had 1 single bad cable out of thousands sold.

Also, with your cable you were provided the email address for tech support which we are here for you 20 hours out of the day. If you choose not to email and ask us for help, then we certainly cannot help you. It appears you want to speak with someone on the phone. We do not give phone support because it is not needed. Everything can be answered easily in emails.

[KevinK]

http://www.sprintusers.com/forum/showthread.php?t=51417&p=439890

Also, with your cable you were provided the email address for tech support which we are here for you 20 hours out of the day. If you choose not to email and ask us for help, then we certainly cannot help you. It appears you want to speak with someone on the phone. We do not give phone support because it is not needed. Everything can be answered easily in emails.

[KevinK]

I took my phone back again to the same service center for the second time today to have the firmware reloaded and found out the following info:

The service center NEVER even attempted to reload the firmware on my phone earlier in the day. When I went to the center the second time and explained the situation, the rep said "Oh...we don't have the cables or software to do that yet". Yet another wasted trip to the service center.

Sprint SUCKS and I will never renew my contract with them.

I bought the cable from 3G. I just got my phone back from the Sprint service center and I STILL can't get it to work as a modem and/or export my address book to it. The service center rep. SAID that they reloaded the firmware, but all my ringtones, call history, etc. are still there and the version numbers haven't changed.

[ndirish2001]

About 3rd-party accessories voiding the warranty: I know it sounds insane, but I once had a VZW tech tell me that using a non-VZW-branded EARPIECE would void my phone's warranty. I guess that may be technically true, but totally insane. It wouldn't surprise me if Sprint had a similar clause in the service agreement we sign with them.

[djfreake]

have you tried using bitpim ?

bitpim.org

[KevinK]

Thanks for the suggestion. I did try Bitpim, but my phone - the Samsung A700 - isn't supported.

have you tried using bitpim ?

bitpim.org

[KevinK]

http://www.sprintusers.com/forum/showthread.php?p=444981#post444981

Thanks for the suggestion. I did try Bitpim, but my phone - the Samsung A700 - isn't supported.

[Delta6]

I also went to the Sprint store in Santee to get a upgraded phone for my Samsung 8500 and didn't like ****ed up attitude of the people who worked their so I left. And I have been getting the run around by the Sprint Corporate people about getting an upgrade which I am entitled to after being a Sprint customer for five years. I suggest you try the Sprint store on College Avenue as they seem to be more accomdating. However, I have not resolved my issue and if this b.s. continues I will switch to another vendor when my current contract is up in September, 2006. Good luck.

[olddog]

Whatever you do, dont go to the one in Encinitas!lol.

[Alchemy]

While they have some incredibly rude counter employees, the Fenton Superstore in Mission Valley seems to have many capable techs and, unlike in the past, some reasonable managers. Rare event problems at the little stores are everyday occurrences at the big ones, and they handle them better. Be prepared to get a "restaurant beeper" and wait an hour, or [what I do] call and make an appointment for a specific time at least 1.5hrs in the future. As hard as it may be to do so, never be anything but ultra-polite to individuals who are both incompetant and arrogant, and repeat your explanations patiently until someone comprehends your problem. You will prevail.

[KevinK]

Hey Alchemy,

Thanks. I ended up resolving this issue a while back. I had to call Sprint customer service (which seemed like an oxymoron for quite a while) and sincerely threaten to cancel my service. Only then did they offer me an acceptable resolution to my problem: they finally allowed me to return the defective phone and I got a Treo 650 instead.

I used to avoid the Fenton (near Ikea) store like the plague as one was guaranteed at least a two hour wait there. Fortunately, they have indeed improved the speed of service over there.

Kevin

While they have some incredibly rude counter employees, the Fenton Superstore in Mission Valley seems to have many capable techs and, unlike in the past, some reasonable managers. Rare event problems at the little stores are everyday occurrences at the big ones, and they handle them better. Be prepared to get a "restaurant beeper" and wait an hour, or [what I do] call and make an appointment for a specific time at least 1.5hrs in the future. As hard as it may be to do so, never be anything but ultra-polite to individuals who are both incompetant and arrogant, and repeat your explanations patiently until someone comprehends your problem. You will prevail.