NO add a line w/retention plan!? Whats up Sprint???

[Greedfly13]

Well, I just got back from a SPCS store...trying to add a line for my new wife. Well, she picked out here phone, the rep verified that I qualified for up to 4 lines...then he looked at my plan and said that I had to choose a new plan in order to add a line! I told him no thanks, that my 750 min plan for $40 was plenty, and then he told me that since I was on a retention plan...I could not add a new line. He said that I have to sign up for a new, published plan in order to add a line of service. Well, that's TOTAL BS...I just want to know if anyone else has experienced this from Sprint. That is a horrible way to treat a customer of 5+ years. Any ideas for help/recourse? Thanks in advance.

[NoClones]

I had to go through the exact same thing about a month ago. Just pick a new plan, and call retention later that day and have it switched back.

[cwhiting]

You should not have to switch from a retention plan to a normal advertised plan just to add a line to your account. I was told over the phone by a representative, that the stores could not issue/change retention plans, and that you had to do it over the phone. I have the same 750 a/t min retention plan for $40 with the $20 add-a-phone. If you don't absolutely need to get the new phone from a store, just call Sprint and speak to a representative about adding a line to your existing plan and if they can help you then order the new phone from them. I was able to get my original plan changed to a retention plan and add a line with a regular csr, so they should not give you any problems. If they cannot help you then ask to speak with retention and see what they can do. Hope this helps.

[cwhiting]

see above post

[Greedfly13]

Thank you very much for the input. That really got me fired up when he told me that I would have to switch to a new plan...but I'll call CS and see what they say. Thanks again for the respone(s).

[W0KIE]

My retention plan has add a phones and trust me, the SPCS stores can add and subtract retention plan codes.

[Ted]

you probably need to talk to retention first to have them set up your plan for sharing minutes. then go to the store and add a phone.

[kf4qhk]

Greedyfly,

I sell sprint in Nashville, and I will be more than happy to help you add a phone. It won't be hard at all. I am about to send you a pm with my contact information.

Jeremy

[Dale]

My retention plan has add a phones and trust me, the SPCS stores can add and subtract retention plan codes.

Some retention plan codes. One of the managers could add one, but couldn't add the other one. YMMV!

[techprincesse]

I had an AAP on my 100 min/$50 plan, it was set up by Exec Svcs though by phone whilst I was in the Sprint store though.

[Robert K.]

I try to avoid dealing with stores when it comes to stuff like this. It's not like when you're on the phone and can just hang up and call back to get a more cooperative rep ;)

[primetime]

You are using retention for the completely wrong reason...I completely understand why they wont allow you to do it. If you are unhappy with your service (something that retention is used for) then why would you bring ANOTHER customer to sprint?

Just so you know, this is the reason they dont give out anything over at retention for people that actually need it anymore.

Something to ponder,
4U

[bradbomb]

You are using retention for the completely wrong reason...I completely understand why they wont allow you to do it. If you are unhappy with your service (something that retention is used for) then why would you bring ANOTHER customer to sprint?

Just so you know, this is the reason they dont give out anything over at retention for people that actually need it anymore.

Something to ponder,
4U

One thing has nothing to do with the other. For instance, I have a retention plan I got when I was calling to cancel Sprint to switch over to T-Mobile awhile back. Everytime I call for anything, a CS will offer me to get a free Nokia by adding a phone to my plan for $20 a month. Its more money for them to have a second line sharing your plan plus easier for you to maybe go over your limits.

And he would bring another customer over because he WAS unhappy with his service and now he is not because they offered him a plan to stay with sprint. And for the OP, just call up CS and order the phone you want from them and do the add-a-line thru them. You shouldn't need to talk to retention for this or anything. I'm not the expert on the add-a-phone thing so I'm not sure

[primetime]

You have an excellent point here. I see value in adding a line from sprints point of view.

Hopefull you could see my point from why sprint would want him to sign a new contract though.

Either way, he will have to sign a contract on the new phone (even if it is just an add a phone)

Thats just so they dont give you a phone, and you cancel in 3 weeks and sell the phone.


One thing has nothing to do with the other. For instance, I have a retention plan I got when I was calling to cancel Sprint to switch over to T-Mobile awhile back. Everytime I call for anything, a CS will offer me to get a free Nokia by adding a phone to my plan for $20 a month. Its more money for them to have a second line sharing your plan plus easier for you to maybe go over your limits.

And he would bring another customer over because he WAS unhappy with his service and now he is not because they offered him a plan to stay with sprint. And for the OP, just call up CS and order the phone you want from them and do the add-a-line thru them. You shouldn't need to talk to retention for this or anything. I'm not the expert on the add-a-phone thing so I'm not sure

[bradbomb]

no I understand signing the contract, he is saying they are making him change plans

[NoClones]

They made me change my plan from a retention plan to an "advertised plan" before they let me add my 2nd line. Biggest pain in the ass ever !

[outofgum]

I actually got a call from sprint inviting me to AAP to my retention plan. I asked very clearly whether I would be able to keep my retention plan and they said I would.

I didn't add the phone, but I will need to soon. Right now my plan is $50/mo (+10 vision) so with the 2nd phone it would be 70. Does anyone know how much a 2000+ min retention plan (with free 2nd line) is? Cause if its not much more, that might be the way to go.

[Robert K.]

Just so you know, this is the reason they dont give out anything over at retention for people that actually need it anymore.
What is it that retentions gives out that anyone "needs"? (not counting cancellations). Sorry to break it to you, but Sprint retentions exists for their benefit... not ours. I think it's safe to say that anything anyone here has ever gotten from retentions was given to them because Sprint decided it was a better business decision for them to offer it than to not offer it.

[Dale]

What is it that retentions gives out that anyone "needs"? (not counting cancellations). Sorry to break it to you, but Sprint retentions exists for their benefit... not ours. I think it's safe to say that anything anyone here has ever gotten from retentions was given to them because Sprint decided it was a better business decision for them to offer it than to not offer it.

Just a side note: Be sure to get retention offers in writing and document everything down to the date/time that you spoke to a Sprint rep! Why customers have to document plans and conversations in writing back to the company is beyond me. :confused:

Even after getting the plan in writing, on Sprint letterhead from the Executive Services department twice and in email a couple of dozen times to confirm, a customer service rep (I have the rep employee ID# for those that work in HR) said that I couldn't have this special plan on my account and not only removed it, she took off a lot of grandfathered codes. What a mess! A real mess!!! :furious:

Just side note for those that have special codes on their account and might be faced with this situation like me. It's difficult to believe that a CSR can mess up what Executive Services can promise in writing a couple dozen times.

[Robert K.]

Just a side note: Be sure to get retention offers in writing and document everything down to the date/time that you spoke to a Sprint rep! Why customers have to document plans and conversations in writing back to the company is beyond me. :confused:
I have never gotten the feeling from any retention reps that they would be willing to send me any documentation. I do make sure that they note my account in detail... for whatever that is worth. But in all of the years I have been with Sprint (over 7), everything has eventually gotten done the way it was supposed to. I am in the habit of calling back to follow up after a day or two, since they don't always get it right the first time.

About the special/expired codes. I still have my FIMF (on my primary line), and 8PM N&W (on all 4 lines)... and I always make sure that they don't touch those codes whenever I make ANY change at all.

My proudest achievement with retentions (recently) is that I was able to get 2 add-a-phone lines at ZERO charge per month for my 12 and 9 year old daughters! Which wasn't easy, since 1 of those 2 lines was already in existance and I was paying $20 for it. But, in the end I added a 4th line and reduced my monthly charges by $20... simultaneously :)

[Dale]

About the special/expired codes. I still have my FIMF (on my primary line), and 8PM N&W (on all 4 lines)... and I always make sure that they don't touch those codes whenever I make ANY change at all.

That's how it was supposed to work. The rude rep that I got basically said that I didn't deserve these grandfathered codes and took them off! :furious: Not only that, Executive Services said that they can't put it back!

Question ... how can these CSR's have so much power that Executive Services can't fix it? :confused:

[PCSRepGirl]

I actually got a call from sprint inviting me to AAP to my retention plan. I asked very clearly whether I would be able to keep my retention plan and they said I would.

I didn't add the phone, but I will need to soon. Right now my plan is $50/mo (+10 vision) so with the 2nd phone it would be 70. Does anyone know how much a 2000+ min retention plan (with free 2nd line) is? Cause if its not much more, that might be the way to go.

There is no retention plan for 2000 minutes. The lowest after that is 2500, which is $100...however there is NO free AAP for retention plan. Now, before you all write back that you have it LOL .. let me tell you, as a retention rep, it doesnt really exist (as far as corporate allows), so if you have it, you got lucky with the setup.

If you do the 2500 mins on 2 phones.. its $120.. but
it would be 2500AT/U-L n/w 8pm

Its a better deal to do the non retention plan...
2500at/u-l n-w 7pm $120 (Sub1) $0 (sub 2)

[PCSRepGirl]

That's how it was supposed to work. The rude rep that I got basically said that I didn't deserve these grandfathered codes and took them off! :furious: Not only that, Executive Services said that they can't put it back!

Question ... how can these CSR's have so much power that Executive Services can't fix it? :confused:


First off, Im sorry that you got a rude rep, and that she took off the codes unnecessarily. We're not all like that. I treat my customers the way I expect to be treated if I was on their end. I'm not saying that I haven't been bothered by a customer and gotten firm with them LOL...my pet peeve with customers is when they down talk to me. People can call me names all day long and it doesnt bother me - but don't talk down to me. But, I digress... LOL

Anyways, to answer your question about the codes... Vision for example. The reason things cant be put back, like grandfathered SMS or whatnot, is because that feature was hardcoded into the plan. If it was added before a certain date - sometime earlier in feb/mar 2004, than it was included. Its the same code now as it was then, but because its now Oct 2004, its 100 messages included. Executive Services cannot put it back because they cant turn back time - that would be the only way to do it.

[Luchini]

Retail stores do have the codes in their system to add or modify retention plans. Only retention does. Ive had a few customers before who wanted to add a line on retention plans and I couldnt find any add a line code for retention plans.

[maverick215]

Retail stores do have the codes in their system to add or modify retention plans. Only retention does. Ive had a few customers before who wanted to add a line on retention plans and I couldnt find any add a line code for retention plans.
Perhaps not ALL retail stores lack this ability.
My sister went to a local store in PA and had an AAP put on her retention plan, plus she had other discounts, ie workplace, added on at the same time. So it would seem some stores are able to do it.

[Robert K.]

People can call me names all day long and it doesnt bother me - but don't talk down to me. But, I digress... LOL
Yeah, I think that talking down to a rep is a pretty dumb thing to do (besides the fact that it would be uncalled for). It's certainly not going to help the customer achieve their objective ;)

PCSRepGirl... do you take it at all personally when you feel like a customer is (perhaps intentionally) "working the system"? Or do you figure that what they already have is not something you need to worry about, and just deal with their latest request based on what you are able to do and what you feel is warranted?

The last time I got somewhat "irritated" with a retentions rep was when (after getting my 2 new zero charge AAP lines added) I called to follow up because it appeared that the 1 line that I cancelled was still active. She saw that the line was supposed to be cancelled, but that it had not been. She told me what the notes said, and that the rep had done everything right... well, except for actually cancelling the line. And she glosses over this like it's a minor detail. I tell her that I was supposed to be credited back a prorated portion of the $20 AAP charge (I was only 2 days into the cycle when I cancelled, and this was the agreement I had with the previous rep as part of our negotiated termination fee settlement of $40 on that line). She tells me that they don't credit back prorated portions of AAP charges, and that the rep did not note that he agreed to it. Hello... isn't this the same rep that neglected to do the cancellation part of the cancellation process? Is it inconceivable to think that he didn't note the account properly either? She ultimately credited me back almost $19. I was polite throughout the conversation, but I was a little annoyed that I actually had to point out to her the obvious problems with how the cancellation was handled.

[Robert K.]

...there is NO free AAP for retention plan. Now, before you all write back that you have it LOL .. let me tell you, as a retention rep, it doesnt really exist (as far as corporate allows), so if you have it, you got lucky with the setup.
How do you think they did it? It took me a while, but I was able to get one zero charge AAP through retentions... and then a 2nd one through telesales.

I was considering the possibility of adding my 9 year old daughter as a 4th line, but (already having a 12 year old daughter on AAP) I was thinking that $20 a month is pretty steep, compared to a lot of the competition (many of which are $10). So I thought that it was very appropriate of me to get routed to retentions to let them know that I was considering my options. I wanted them to charge me $10 each for the kid's AAP's. Eventually I was offerred a 4th line AAP at no charge. But I opted not to take advantage of the $150 towards a new phone and activated my old Samsung N400 instead. Well, turns out the N400 could not pull in a decent signal. So I call back a day later and say I now want to go ahead and just get a new phone... but I'm told I can't. Of course I can just cancel the new line and just establish another one... but I'm worried about going through the hassle of making sure it's a zero charge AAP again. But I figure that I'll be able to work with retentions to sort things out later. I still didn't want to have to PAY for a phone (and did not want the piece of junk "free" one), so I called telesales to get the Samsung VI660 free from them. And I'm surprised when the telesales dude says that he can add this 5th line of service to my account as a zero charge AAP. That makes me feel a little better... maybe this won't be such a hassle after all (of course I called back that night to confirm that the line was added at zero charge). Everything went smoothly, I received the new phone the next day and it's a great phone for a 9 year old!

Then I get to thinking... hmmm, I now have 5 lines, 2 of which are free AAP... why would I want to cancel the 4th line (the zero charge AAP added the day earlier) when I could cancel the 3rd line (12 year old's $20 AAP) and then move her to the 4th line? I managed to negotiate a $40 early termination fee for the 3rd line (the equivalent of having paid $10 a month to not have that line under contract for the 4 months I had it)... and now I have 4 lines sharing 1060 minutes for $70 (plus $25 for Vision on all 4). And now Sprint truly has me locked in for the long haul ($600 to terminate 4 lines is a good incentive to stay) :)

[PCSRepGirl]

PCSRepGirl... do you take it at all personally when you feel like a customer is (perhaps intentionally) "working the system"? Or do you figure that what they already have is not something you need to worry about, and just deal with their latest request based on what you are able to do and what you feel is warranted?


It depends on the person. I usually leave whatever they already have alone, and just work on their request of the moment. However, I can usually tell if someone is "working the system", and I take that into consideration. BUt even, if they're not doing that, and they're requesting something that I'm not able to do, then I will point the things that have already been done for them that are against M&P's (even if it's unknown to them)

One thing I will point out though, there are several supervisors in my building alone, who, if they speak about your account for any reason, and they see you have things not allowed (such as multiple free AAP's), they WILL change this, and give you no choice about it. So, if the original rep is being reasonable with what theyre telling you, Id go with it.

I just had some continuing education training, and we were talking about issues, and there was a supervisor who recently changed a customer back to $20 AAPs, who had 5 lines; 1 primary and 4 $0 AAPs. He made 3 of them $20/month, b/c this is the requirement. So, if the original rep is being reasonable with what theyre telling you, Id go with it.

[Robert K.]

One thing I will point out though, there are several supervisors in my building alone, who, if they speak about your account for any reason, and they see you have things not allowed (such as multiple free AAP's), they WILL change this, and give you no choice about it. So, if the original rep is being reasonable with what theyre telling you, Id go with it.
Believe me, I have no compaints about the way my account is now... so I won't be trying to make any waves about anything anytime soon! When the Treo 650 comes out I will try to see if I can get the discount usually given for phone upgrades, even though I have only had my current Treo 600 for 10 months. :)

I would be pretty upset if I was on the phone with you guys for something, and a supervisor (or anybody) tried to take away any of what is currently setup on my account. What would a supervisor tell a customer who brought new lines to Sprint based on what was done for them by the previous reps? (even if they weren't supposed to do it). I used to maintain service with both Sprint and Verizon, and brought all of my lines from VZW over to Sprint, in large part because of what the retentions rep was willing to do to give me the necessary incentive to make that move. So I would have a pretty hard time accepting that another rep could later undo what was done... when I would be left in a position of being unable to undo what I did in moving service from another carrier. If there are things that are "not allowed" in retentions, then why does the system allow them to be done?

[Dale]

First off, Im sorry that you got a rude rep, and that she took off the codes unnecessarily. We're not all like that. I treat my customers the way I expect to be treated if I was on their end. I'm not saying that I haven't been bothered by a customer and gotten firm with them LOL...my pet peeve with customers is when they down talk to me. People can call me names all day long and it doesnt bother me - but don't talk down to me. But, I digress... LOL

People like you should be representing the company. Hey, that's really cool! People that work in customer service and extend good service to customers ... that's awesome! (actually, that's how it supposed to work). The company should be hiring more people like you! With that type of attitude, the company will expand, the customers will come and the bottom line will improve. It helps out everybody. That's how it should work where everybody helps every body else out. :)

So, when I experienced the bottom feeder of the sea ... oh, that fired me up! Plus, she was rude, unprofessional and just full of it!!! It was an incredibly bad experience! Sprint went from an A+ company to an F-. It was just bad. Extremely bad. When she demanded a full account audit and took off grandfathered codes, that was just awful!

To this day, I am still working with the BBB, the FCC and your Executive Services department since the original codes are apparently very difficult to put back on my account. I told this incredibly awful rep that before she made the unauthorized modifications without customer consent, but she removed them anyway. How rude! :furious:

[Dale]

Anyways, to answer your question about the codes... Vision for example. The reason things cant be put back, like grandfathered SMS or whatnot, is because that feature was hardcoded into the plan. If it was added before a certain date - sometime earlier in feb/mar 2004, than it was included. Its the same code now as it was then, but because its now Oct 2004, its 100 messages included. Executive Services cannot put it back because they cant turn back time - that would be the only way to do it.

I would be okay if they put a recurring credit on the account to adjust for it all. One code allowed me to accurately track my available minutes. After this special code was removed, my minutes never track right. My invoice is always off too!!! Everything used to work just fine before this low life modified my account without my unauthorization!

What they did tho is offer a tomato on the account when I had an orange. :confused: Looks the same (well, sort of), but it sure tastes and grows differently. Both are round, but they sure smell different!

My question is that if the code is difficult to put back, why did this incredibly low life working on the front line have the power to take it off in the first place? (The system should have some sort of restriction or note informing the people that work on my account that this code is difficult to put back, and not to touch these grandfathered codes.)

I had this code way back before November 2003 when it was accidentally removed by another CSR that Executive Services had to put back. (This is the second time in a year that my account was modified without unauthorized and without customer consent!!!)

I received paperwork from Executive Services, plus notes on the account, plus countless emails informing me that such codes and features would be extended to me (and should not be removed).

But now, these codes have been removed and to this day, Executive Services has not returned the account to before it was messed up by a front line representative of the company.

How can a representative do something Executive Services cannot undo? That's too much power on the front line to me!!! :furious:

[Fubar101]

Anyone can remove codes, thats the easy part. Putting old codes back on, that is the hard part. Sprint's system will not allow you to put outdated codes on accounts no matter who you work for. Once an old code is removed, after a certain amount of time, they can not put that code back on you account. Codes expire in the system and the system will not allow you to put an expired code on an account.

[Dale]

Anyone can remove codes, thats the easy part. Putting old codes back on, that is the hard part. Sprint's system will not allow you to put outdated codes on accounts no matter who you work for. Once an old code is removed, after a certain amount of time, they can not put that code back on you account. Codes expire in the system and the system will not allow you to put an expired code on an account.

But there is an organization that removes the account codes and adds new ones on. That's the department that does all the magic. That's the department that should be looking at what happened.

[PCSRepGirl]

"If there are things that are "not allowed" in retentions, then why does the system allow them to be done?[/QUOTE]


LOL This is the bane of our existence for those of us that try to do our jobs correctly.

As time goes by, corporate does make enhancements to the system that doesn't allow some things that may have been able to be done before.

It makes our job harder when someone gives you all the wrong information.

[Dale]

So, the person that gave you all the wrong information should be held accountable and should be the one that should it. Otherwise, you'll have a lot of upset customers on your hands. Well, not really your fault since you got it from some body else, but somebody in your company should be able to fix what got nuked, accidental or not.

[navibern]

I had an AAP on my 100 min/$50 plan, it was set up by Exec Svcs though by phone whilst I was in the Sprint store though.
How did you get the business discount, over the phone or in the store, what do they require for the business discount. Also, how did you get the free vision? AAP?

[navibern]

I had an AAP on my 100 min/$50 plan, it was set up by Exec Svcs though by phone whilst I was in the Sprint store though.
How did you get the business discount? - is there a process and what do they require for a business discount - with that discount and free PCStoPcs and free vision, you got an excellent deal. Do you think I could negotiate that with them now? Any suggestions?
thanks - ivan

[GETFURIOUS]

I RECENTLY WANTED TO ADD A PHONE, BUT I WAS TOLD THAT THEY WOULD NOT REDUCE OR WAIVE THE $20.00 PER MONTH FEE.

I AM CURRENTLY OUT OF CONTRACT AND I AM SEARCHING FOR A RETENTION PLAN WITH ABOUT 750 A/T MINUTES OR HIGHER AND A FREE OR REDUCED ADD A PHONE. ALSO, I CURRENTLY HAVE UNLIMITED SIMS, FREE PCS2PCS, AND 150 MONTHLY BONUS MINUTES THAT I DON'T WANT TO LOOSE.

MY PLAN COSTS $30.00 MONTH WITHOUT THE VISION SERVICES. ( I CURRENTLY HAVE THE VISION FOR 2 MONTHS FREE.) I DON'T REALLY USE THE VISION SERVICES, SO I DON'T KEEP IT PAST THE TWO MONTHS FREE. (THEY GIVE IT TO ME ABOUT ONCE EVERY TWO YEARS.)

I WANT TO KNOW WHAT PLAN YOU HAVE AND WHAT DOES IT COST? HOW DID YOU GET THE REP TO GO FOR THE 2 FREE ADD A PHONES?

THANKS,

GETFURIOUS.................

I have never gotten the feeling from any retention reps that they would be willing to send me any documentation. I do make sure that they note my account in detail... for whatever that is worth. But in all of the years I have been with Sprint (over 7), everything has eventually gotten done the way it was supposed to. I am in the habit of calling back to follow up after a day or two, since they don't always get it right the first time.

About the special/expired codes. I still have my FIMF (on my primary line), and 8PM N&W (on all 4 lines)... and I always make sure that they don't touch those codes whenever I make ANY change at all.

My proudest achievement with retentions (recently) is that I was able to get 2 add-a-phone lines at ZERO charge per month for my 12 and 9 year old daughters! Which wasn't easy, since 1 of those 2 lines was already in existance and I was paying $20 for it. But, in the end I added a 4th line and reduced my monthly charges by $20... simultaneously :)

[coolqf]

I currently have my mom on a $35 plan with Sprint. When her contract runs out I will be calling to cancel (as I want her to try out tmobile, shoot... double the minutes for just $5 more andin my area tmobile gives good reception) IF they do offer her a retentionplan, then i'll be taking it. I also plan on adding a 2nd line to my phone or my moms, for a brother of mine.
From sprints point of view, for an extra 450minutes that they give me for an additional $5 they will also get a line added (which is an additional $20 for them).
Do I prefer Sprints retention plan over tmobiles current plan?? Yup. If Sprint offers it then i'll take it. Is that abuse? Nope.
The company that offers me the best package wins my account, regardless if its retention or not.


One thing has nothing to do with the other. For instance, I have a retention plan I got when I was calling to cancel Sprint to switch over to T-Mobile awhile back. Everytime I call for anything, a CS will offer me to get a free Nokia by adding a phone to my plan for $20 a month. Its more money for them to have a second line sharing your plan plus easier for you to maybe go over your limits.

And he would bring another customer over because he WAS unhappy with his service and now he is not because they offered him a plan to stay with sprint. And for the OP, just call up CS and order the phone you want from them and do the add-a-line thru them. You shouldn't need to talk to retention for this or anything. I'm not the expert on the add-a-phone thing so I'm not sure

[msannie]

You should not have to switch from a retention plan to a normal advertised plan just to add a line to your account. I was told over the phone by a representative, that the stores could not issue/change retention plans, and that you had to do it over the phone. I have the same 750 a/t min retention plan for $40 with the $20 add-a-phone. If you don't absolutely need to get the new phone from a store, just call Sprint and speak to a representative about adding a line to your existing plan and if they can help you then order the new phone from them. I was able to get my original plan changed to a retention plan and add a line with a regular csr, so they should not give you any problems. If they cannot help you then ask to speak with retention and see what they can do. Hope this helps.

I just did the above last night and had absolutely no problems. CS was very helpful.

[techprincesse]

My mum set it up at first when a Sprint rep came to her job signing people up, so she signed me up. That was the first 18% discount 2 years ago through Humana. I now work for HP and they have a 24% discount, and when i got hired there about 5 months ago I called the HP Sprint business rep with our sprint company code found in our company handbook, who then asked for my employee #, supervisor, his phone number and company location, so i am now on the bigger 24% monthly discount. Alot of the freebies i got were from the first time my phone was set up a few years back which says i can keep my freebies as long as I am a Sprint customer. Even through about 5 plan changes before the retention plan i now have i havent lost them.

How did you get the business discount? - is there a process and what do they require for a business discount - with that discount and free PCStoPcs and free vision, you got an excellent deal. Do you think I could negotiate that with them now? Any suggestions?
thanks - ivan

[Hola]

So is everyone changing from the 750 to the 1000 min plan now? Is that easy to call up and change. I mean doesn't the rep see that you already have a nice retention plan, what makes them want to offer you another retention plan when you have no intention of leaving them?

[flyloc2]

I just want to add my daughter to my plan for $10.00 a month, but was just told that is not possible because of my plan. But two weeks ago I was told that it is possible for the regular $20.00 per month. I just want to know what is the correct answer, can you add a phone to a retention plan or not. I don't think some of the Sprint reps know the answer. Is there anyone that can help me with adding a line for my daughter?

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