Sanyo 5500 recall from HELL!!!!!

[excess]

Can anyone please help me out, Im going through hell with Sprint over my 5500 and it doesn't seem that anyone knows what they are doing.

Unfortunately my 5500 has been suffering from the redialing bug that is mentioned in the recall, I went ahead and went to one of my local sprint stores to get it taken care of but they were no help, they said they did not exchange phones plus they didn't have my model in stock, and told me to call customer care. I did that and they sent back to the store, the store called me a liar, so I picked up one of the red phones, and someone was able to order a new 5500 and place the purchase on my account and would reimburse it once they received my defective one. A day later that phone arrives but it is a blue handset unlike mine which is silver ( I had mentioned numerous times it was a silver one ) I went ahead and returned that one and got back on the phone with them, this time they didnt want to send me a handset period, they tried sending me to sanyo as well as my local sprint store. I finally got a supervisor to help me out and they got one out to me. Now the phone has arrived but it is not the revised version, it is still a 101. I have gone through hell talking to 3 or 4 people and no one knows what they are doing, I am going to send back the brand new one they sent me to credit my account back the 350 but what do I do about getting one that works properly?

[mindfrost82]

If they order a replacement, they have no control over what hardware version the warehouse will send out. They can specify the color, but that's about it.

[regulator]

You should of taken the blue one...that was crazy to send back once you had it in your hand in the first place....

[Strider420]

First off, There Is No Recall!
That is just a statement made by little kid who runs a blog website an it was spun out of control.

And yes you should have kept the blue one and been happy that Sprint actually sent you a handset. The normal procedure is to get a refubished DHRP phone IF they have them in stock at the store.

Edit: And most silvers are going to be 0101 as the silver is limited run and they might have already stopped making them.

[Ugoal]

Can anyone please help me out, Im going through hell with Sprint over my 5500 and it doesn't seem that anyone knows what they are doing.

Unfortunately my 5500 has been suffering from the redialing bug that is mentioned in the recall, I went ahead and went to one of my local sprint stores to get it taken care of but they were no help, they said they did not exchange phones plus they didn't have my model in stock, and told me to call customer care. I did that and they sent back to the store, the store called me a liar, so I picked up one of the red phones, and someone was able to order a new 5500 and place the purchase on my account and would reimburse it once they received my defective one. A day later that phone arrives but it is a blue handset unlike mine which is silver ( I had mentioned numerous times it was a silver one ) I went ahead and returned that one and got back on the phone with them, this time they didnt want to send me a handset period, they tried sending me to sanyo as well as my local sprint store. I finally got a supervisor to help me out and they got one out to me. Now the phone has arrived but it is not the revised version, it is still a 101. I have gone through hell talking to 3 or 4 people and no one knows what they are doing, I am going to send back the brand new one they sent me to credit my account back the 350 but what do I do about getting one that works properly?



I received a blue one aswell about 2 weeks ago. The hardware is 0101 also. The thing is, I have not had any problems with the replacement. I went through the same thing with C.S. and the sprint stores. I went back and forth before I got this replacement. Even though I did not get a silver one back, I am very happy with this blue one. I had 2 redials and thats because of a low signal. You should keep the blue one to see if it is problem free, you can always replace it later if it's acting up.

[statepkt]

Like everyone said, keep the new one and try it out. If it still bugs out on you call CS or go to a different store. Sprint was a pain to deal with for me too on this issue, but I eventually got it fixed and have a 0201. Just got to have patience, and be willing to call CS over and over again.

[tnt2snipe]

First off, There Is No Recall!
That is just a statement made by little kid who runs a blog website an it was spun out of control.

And yes you should have kept the blue one and been happy that Sprint actually sent you a handset. The normal procedure is to get a refubished DHRP phone IF they have them in stock at the store.

Edit: And most silvers are going to be 0101 as the silver is limited run and they might have already stopped making them.


Dude there may not be a recall, but even if they were to have one, Sprint wouldn't do it. They have their ego's in the way. You have to understand this, the reason sprint says they keep the same line-up is because they want quality in every phone, and every phone will work perfect with Sprints features, so if they were to "recall" a newer phone, how would that look? There is a problem that Sprint is being shady about, addressing it to some and letting others get stuck.

[Touchless21]

I bought a blue one, Sprint then replaced (through CS not the store) it with a blue one, then Sprint (through CS not the store) replaced that one with a silver one. I then had problem with that one so they put the note on my account, went to the store and trade for a Treo 600. I had 0101 on all of them and 1.008 software on the 2 blue ones and 1.0010 software on the silver. The redialing on my silver one was weird b/c it would act up a lot from 11am till about 4pm then taper off. After 4pm it would still occur just not as much. I almost thought it was a tower or location problem but i know it couldn't have been b/c everyone around me had Sprint phone and i had my trusty Nokia 3588i with me.

[Touchless21]

I received a blue one aswell about 2 weeks ago. The hardware is 0101 also. The thing is, I have not had any problems with the replacement. I went through the same thing with C.S. and the sprint stores. I went back and forth before I got this replacement. Even though I did not get a silver one back, I am very happy with this blue one. I had 2 redials and thats because of a low signal. You should keep the blue one to see if it is problem free, you can always replace it later if it's acting up.


All my problem with my 5500's occurred well after i had my phones for 2 weeks.

[tiggerlove]

Here in Brooklyn most of the stores know about the redialing bug and your phone calls going right into voice mail. I took my blue one to the store and they tested it like I know they would ..of course it failed the test 2 times and I got a blue one with the new hardware. When I first walked into the store and asked if they had any new ones I was told no so I was surprised when he came out with it, so of course I asked why I was told they had none and the sales persons reply was everyone that has this phone and knows about the redialing problem weather or not they have the problems that so many people are having they just want to trade there old one in. I was told that they have more arguments over this phone than anything. I do agree however that you should have kept the replacement they sent you. Hope everything works out for you.

[Strider420]

Dude there may not be a recall, but even if they were to have one, Sprint wouldn't do it. They have their ego's in the way. You have to understand this, the reason sprint says they keep the same line-up is because they want quality in every phone, and every phone will work perfect with Sprints features, so if they were to "recall" a newer phone, how would that look? There is a problem that Sprint is being shady about, addressing it to some and letting others get stuck.

First off for any company to do a recall, the phone's defect would have to be extreme enough that it causes safety/health issues. Second, NOT ALL 5500s ARE AFFECTED! I can't stress that enough. People blew this way out of proportion and now everytime that any 5500 drops a call, redials (in a low signal area) and whatnot, people cry "I've got the bug!".

[Elfterra]

Under severe scrutiny, it has been found that less than 1% of the Sanyo 5500's have this problem. As stated earlier, this isn't enough to even think about a recall. Secondly, Sprint does not make the handsets so it wouldn't be their decision to make. Lastly, if you think that the big bad PCS is out to get you go with another carrier. :eyebrow:

[gsmornot]

They could fix this if they would remove the message "Redialing" from the phone. When the phone has trouble dialing out it should say nothing or say "Calling" instead. I know this does not fix the problem but it does make people feel different about the issue. Most people I know with these phones do not visit this site. Those same people have never noticed anything about there phones. They say the redial happens but they dont care about it as long as the call goes through.

I dont mean to say noone should replace there phone to fix this problem. I do mean to say the problem is not really as big a deal as it sounds around here. Think about what happens when a loud bang is heard in a crowd. Mass panic sets in and everyone goes crazy. Its easy to get pulled into thinking the problem is worse than it is. I also feel that some people look for the trouble to replace a phone with other problems, like a scratch in a place its not wanted.

Waste your time if you like making negative comments about what I have said. I will read them for other points of view, but I have thick skin. I enjoy a good debate but not sessions of name calling, so in that I will not be involved.

Thoughts?

[Macintosh]

You're 100% right. I'm fairly new to this board yet I've had Sprint PCS for 6 years. In that time I never thought my any of my phones had problems. Yes, sometimes a call is dropped or redialed but I never contributed it to there being a problem with my phone. After joining this site, however, I find that I look for problems with my phone that I never noticed/thought of before. I recognize that and it's not fair to SPCS. Nothing's PERFECT! SPCS sells excellent phones and offers the best plans. In the end, I just want a phone that makes/receive calls...the rest is gravy.

[ECLIPSE06]

Well i justw ent trough the same thing! I had the silver 0101 version with the same problems as everione else call cs no help "get it tested" wich I had done twice got fedup with it call retentions and they send me back to the store with a note on the account gave me a blue one with the new version and better plan im happy. :D

p.s retantion tolld me phone was recall. :eyebrow:

[TampaBay PCS]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-5500/US/1.0) NetFront/3.0 MMP/2.0)

They could fix this if they would remove the message "Redialing" from the phone. When the phone has trouble dialing out it should say nothing or say "Calling" instead. I know this does not fix the problem but it does make people feel different about the issue. Most people I know with these phones do not visit this site. Those same people have never noticed anything about there phones. They say the redial happens but they dont care about it as long as the call goes through.

I dont mean to say noone should replace there phone to fix this problem. I do mean to say the problem is not really as big a deal as it sounds around here. Think about what happens when a loud bang is heard in a crowd. Mass panic sets in and everyone goes crazy. Its easy to get pulled into thinking the problem is worse than it is. I also feel that some people look for the trouble to replace a phone with other problems, like a scratch in a place its not wanted.

Waste your time if you like making negative comments about what I have said. I will read them for other points of view, but I have thick skin. I enjoy a good debate but not sessions of name calling, so in that I will not be involved.

Thoughts?

I have to agree. Being a 5500 owner going on 8 months now, the redial "bug" seems to me to be more of a usefull feature rather than a bother. Working for sprint and traveling with this service on many different handsets, the service indicator "bars" noticably jump around alot. When the indicator shows very little or on service this will roam the network until something opens up. So, for me this isn't reason enough to go through the CS chain game.

[PhoneJunkie]

They could fix this if they would remove the message "Redialing" from the phone. When the phone has trouble dialing out it should say nothing or say "Calling" instead. I know this does not fix the problem but it does make people feel different about the issue. Most people I know with these phones do not visit this site. Those same people have never noticed anything about there phones. They say the redial happens but they dont care about it as long as the call goes through.

I dont mean to say noone should replace there phone to fix this problem. I do mean to say the problem is not really as big a deal as it sounds around here. Think about what happens when a loud bang is heard in a crowd. Mass panic sets in and everyone goes crazy. Its easy to get pulled into thinking the problem is worse than it is. I also feel that some people look for the trouble to replace a phone with other problems, like a scratch in a place its not wanted.

Waste your time if you like making negative comments about what I have said. I will read them for other points of view, but I have thick skin. I enjoy a good debate but not sessions of name calling, so in that I will not be involved.

Thoughts?



That would do no good changing the wording for that. People dont mind the phone redialing as long as it connects to make a call. I went through two 4500s and after a while the phones would just keep redialing but never connect with full signal bars. Then the phone would say no service available and immediately jump back to full bars again in a repetitive cycle. Plus there are other problems with the phone. So if any wording needs to be changed regarding this topic I would say stop calling it a "redialing bug" to maybe Sanyo 4500 defects.

[TampaBay PCS]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-5500/US/1.0) NetFront/3.0 MMP/2.0)

Then I will add, if this is an excesive problem then sure, do what you have to do to have a $350 phone that works correctly. I'm saying, I do have the suposed faulty version and the redial situation seems to be nothing but a simple function of the phone.

[dumwaldo]

They could fix this if they would remove the message "Redialing" from the phone. When the phone has trouble dialing out it should say nothing or say "Calling" instead. I know this does not fix the problem but it does make people feel different about the issue. Most people I know with these phones do not visit this site. Those same people have never noticed anything about there phones. They say the redial happens but they dont care about it as long as the call goes through.

i don't have a 5500 but i have read about one million posts about them and from what i understand the core of the problem is not the wording that the phone uses but the fact that the call is not going through.



I have to agree. Being a 5500 owner going on 8 months now, the redial "bug" seems to me to be more of a usefull feature rather than a bother. Working for sprint and traveling with this service on many different handsets, the service indicator "bars" noticably jump around alot. When the indicator shows very little or on service this will roam the network until something opens up. So, for me this isn't reason enough to go through the CS chain game.

yes the auto redial is a good feature but when it is not actually redialing but instead just hanging on redialing till the phone is power cycled is where it turns from feature into bug.

incidentally, as i understand things it is just the nature of CDMA to 'travel in waves' that will result in the signal going up and down without changing location.

peace,
dumwaldo

[TampaBay PCS]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-5500/US/1.0) NetFront/3.0 MMP/2.0)

If thats the situation, do what you have to do to make sure you arent holding onto a faulty 5500.

[dumwaldo]

not really much you can do except enjoy the phone and if your phone ever locks in the redialing mode be aware that it might be more than a freak chance thing.

peace,
dumwaldo

[sheureka]

Wirelessly posted (Mozilla/4.0 (MobilePhone SCP-5500/US/1.0) NetFront/3.0 MMP/2.0)

If thats the situation, do what you have to do to make sure you arent holding onto a faulty 5500.
When (or hopefully if) your 5500 goes bad, you'll know it. Mine became completely unusable and I could not make any calls on it. - sheureka

[heatblaze]

When (or hopefully if) your 5500 goes bad, you'll know it. Mine became completely unusable and I could not make any calls on it. - sheureka
same here i have the new one and very happy i can actually hold a call now more than 3 min

[gsmornot]

To Dumwaldo:

When I say change the wording I mean to be a bit smart. Sure, its true the wording has nothing to do with it but that was not the point. Point was, everyone would stop calling this the "redial bug" if the word "redialing" never appeared on the phone. Just a thought.

All phones will redial at some point as the network can get busy. The phones that can't break free of the redial loop truely have a problem. The 5500's that redial from time to time are not the phones that need to be replaced. I would have to guess that all models of Sprint phones redial at some point in there use. I would also have to guess other phone makers handle this situation differently. I guess the other phones dont say anything about the action, just perform it without indication.

My point again is that Sanyo could save themselves some trouble if they either removed the wording or the indication from the phone. If noone really knew what it was doing the thought would be that it just took a while for the call to go through. I guess then we would have the "slow to dial bug". So there may no fix for the picky.

In full disclosure, I have had my 5500 replaced once. I did not ask for a replacement but was given one after a failed software upgrade. My new phone with the old hardware has had no problems so far. It does redial at least twice a day but the call always goes through. I wont keep the phone any longer than the next best model so I can live with it until then. Smile....

[Strider420]

Point was, everyone would stop calling this the "redial bug" if the word "redialing" never appeared on the phone. Just a thought...

Well i am no dumwaldo but I will respond to your post :)

I agree that the "redialing bug" is a misnomer as "redialing" is not bad at all. It's the "searching for service...entering sprint area...searching for service..." that is bad. But since it all starts with that redialing message, then it is just more convenient (and more catchy) to call it the "redialing bug" instead of the "searching-for-service-entering-sprint-area-then-searching-again" bug.

[tnt2snipe]

First off for any company to do a recall, the phone's defect would have to be extreme enough that it causes safety/health issues. Second, NOT ALL 5500s ARE AFFECTED! I can't stress that enough. People blew this way out of proportion and now everytime that any 5500 drops a call, redials (in a low signal area) and whatnot, people cry "I've got the bug!".

Okay lets gather all the posts and the polls from this site alone, and you come to the conclusion that its being blown way out of proportion? And I'd like to see the 1% that the 5500 fan boys are throwing around? I've had two 5500's first one had the redialing and second one was fine. And not all recalls deal with saftey/health issues my friend. Lets not get in a flame war b/c most of the people who know what they are talking about and who have had every phone sprint offers can actually give a truthful statment.

And I think your pretty much calling us idiots, b/c I think we have enough sense to tell if we have the redial bug or not. If it redials once, FINE, but if it does it constantly somethings wrong, period. There is NO WAY this effects 1% and I'm not about to guess, but its well over the 1% that a couple fan boys threw up. Its cool you love your Sanyo 5500 a lot, but its not cool when you get defensive about it, its a phone dude and some people have problems with it. If you dont have problems with your 5500 then you have a great phone, if you do you have a DEFECTIVE phone.

And YES it is SPRINTS problem to address the issue, not JUST sanyos. Sprint buys the phones and then re-sells them to us, they do most of the testing and its THEIR network. So its THEIR problem to address. If you call Sanyo they'll try to help but in the end they can't do anyting but send you to Sprint.

[tnt2snipe]

And not to post twice in a row, but there is no way around this. There is a problem, and its not just a simple redial that is the issue. If you have the bug, you'll know it. And its more than 1%. period

[Strider420]

Okay lets gather all the posts and the polls from this site alone, and you come to the conclusion that its being blown way out of proportion? And I'd like to see the 1% that the 5500 fan boys are throwing around? I've had two 5500's first one had the redialing and second one was fine.
Yes it's been exaggerated by some people. This site represents maybe 1-2% (and I'm being generous, no offense dave) of Sprint's total customer base. Most of people voting in the polls and posting in the threads you refference have the bug and may have found this site just because of the bug so of course it's going to look like a large percentage. In reality, however, if you counted every user on here that has reported a serious problem with the 5500 and compared that to how many 5500s were actually sold, you would realize that this site is not an accurate representation of the average 5500 user.

And not all recalls deal with saftey/health issues my friend. Lets not get in a flame war b/c most of the people who know what they are talking about and who have had every phone sprint offers can actually give a truthful statment.
Well then please enlighten me and post a list of a few handsets that have been officially recalled (it doesn't even have to be for Sprint to make things easier on you).

And I think your pretty much calling us idiots, b/c I think we have enough sense to tell if we have the redial bug or not. If it redials once, FINE, but if it does it constantly somethings wrong, period. There is NO WAY this effects 1% and I'm not about to guess, but its well over the 1% that a couple fan boys threw up. .
If the shoe fits...And if you want to call a statement from Sanyo something that "a couple fan boys threw up" then fine. I think it may be more than 1% also but you are too busy feeling insulted to realize that I hate the bug vehemently and have recommended anyone who is experiencing problem to get their phone checked out and replaced.

Its cool you love your Sanyo 5500 a lot, but its not cool when you get defensive about it, its a phone dude and some people have problems with it. If you dont have problems with your 5500 then you have a great phone, if you do you have a DEFECTIVE phone.

I'm in no way defending the phone. I dealt with the redialing issue also and it was horrendous. I'm just trying to point out that some people made a mountain out of a molehill

And YES it is SPRINTS problem to address the issue, not JUST sanyos. Sprint buys the phones and then re-sells them to us, they do most of the testing and its THEIR network. So its THEIR problem to address. If you call Sanyo they'll try to help but in the end they can't do anyting but send you to Sprint.
Yes I believe Sanyo AND Sprint should be working closely to ensure the quality of their products and services.

[dumwaldo]

Yes it's been exaggerated by some people. This site represents maybe 1-2% (and I'm being generous, no offense dave) of Sprint's total customer base. Most of people voting in the polls and posting in the threads you refference have the bug and may have found this site just because of the bug so of course it's going to look like a large percentage. In reality, however, if you counted every user on here that has reported a serious problem with the 5500 and compared that to how many 5500s were actually sold, you would realize that this site is not an accurate representation of the average 5500 user.
what about all the people that don't even know it is a problem with the phone and not sprints network? i have met 2 people with unusable 5500's that did not know the problem was in their phone and were told by a sprint rep that it was a problem in the area and would be fixed soon. do these people count in that 1%?

peace,
dumwaldo

[SL10]

what about all the people that don't even know it is a problem with the phone and not sprints network? i have met 2 people with unusable 5500's that did not know the problem was in their phone and were told by a sprint rep that it was a problem in the area and would be fixed soon. do these people count in that 1%?

peace,
dumwaldo
Tell those poor souls to join SU! And then they will be in "the know"! LOL! Great for membership recruitment also!

[gsmornot]

This thread is now like all the rest. Add this to the VM4500 pile and lets move on. I hope some new phones come out soon so that we can talk about something else for a while. I might have to buy a different phone just so that I know what other do with there time.

You guys know I'm trying to lighten the mood. Lets talk about why Ready Link has already lost its appeal.

[Touchless21]

gsmornot you must be right about RL b/c i stay on top of technology and try to stay on top of it but i have even unsubscribed from it.

[Strider420]

what about all the people that don't even know it is a problem with the phone and not sprints network? i have met 2 people with unusable 5500's that did not know the problem was in their phone and were told by a sprint rep that it was a problem in the area and would be fixed soon. do these people count in that 1%?

peace,
dumwaldo

Yes. Regardless of wether they come to this forum or not, the 2 people you speak of seemed to have contacted Sprint about the issue regardless of the clueless reps. This is the case with the majority of people that have problems and I'm sure that is where Sprint and Sanyo came up with the figure, by the number of customer complaints using 5500s and not by a "Does your 5500 redial?" poll on this or any other website. Now all of this is just my take on things as I do not work for Sprint or Sanyo.

PS please tell your acquaintances to please try again with CS until they get someone with a clue and get their phones replaced because it will not go away any time soon.

[Strider420]

This thread is now like all the rest. Add this to the VM4500 pile and lets move on. I hope some new phones come out soon so that we can talk about something else for a while. I might have to buy a different phone just so that I know what other do with there time.

You guys know I'm trying to lighten the mood. Lets talk about why Ready Link has already lost its appeal.

I still love RL but yeah some of my boys already cancelled it. I guess that it doesn't appeal to everyone but I like it so I'll stick with it. Besides I'd rather have RL now and be grandfathered with all my goodies and not have to change my vision plan later and lose that stuff. Especially with the new 5600 coming out that will be RL capable (and all other Sanyos to come).

[dumwaldo]

just so you guys know... in both of those cases i gave the individuals slips of paper with 3 things written on them.

sprintusers.com
forum
FAQ

then i told them to come here, follow those directions and get the phone number to call sprint with no hold time and discuss the problem with a rep through one of those numbers. i also explained that this was a known issue with that paticular phone and not a problem with sprint in general. i even went so far as to tell them they might have a problem getting a replacement of the same model because the fixed versions of the phone were in short supply but both people did have one thing going in their favor, they both had the blue.

i try to work www.sprintusers.com into the conversation any time i am talking to someone with a sprint phone. sometimes people will even let me play around with their phones and i have been known to reset home pages to sprintusers.com/wap from time to time. ;)

peace out,
dumwaldo

[Matt]

I used to do that. I did that to phones at Best Buy and the Sprint Store. I don't do anymore though.

[RikkiM]

Apparently I had one of the defective phones. Funny thing was that it started going into the redial with 4 bars showing, looking for service, no service found loop when there was a tower problem in Sunnyvale, CA. Right after that, my calls would go through only about 50% of the time, even though the tower problem was resolved. I kept hoping that it was not one of the defective phones.

Last weekend while I was in Reno, I had so much trouble connecting that I decided to have my phone checked out at the local Sprint store. Went in Fri, explained the situation. Tech took in the back and about 15 minutes later came out with a new phone and told me that the phone was going to be replaced. He said that he couldn't get the phone to duplicate the problem, but didn't want to take the time to try to troubleshoot it. I think he was aware of the known issue and went the easy route... replacement.

They did mention that they were having trouble with transferring my phone book from the old phone to the new phone due to some problem with the old phone connecting/being read (another factor in the defective parts?), so it took longer than normal for that part.

The new phone has the updated hardware version. Everything seems to be fine so far.

My BF also has the same phone, old hardware version. He's only had one problem connecting, but that was in a low signal area. We're keeping our fingers crossed that his phone is from one of the good batches.

I'm thankful that my replacement process was very smooth and hassle free.

[heatblaze]

yeah same here i got my replacement and i am quite happy with it even with it only a few days i can hold a call and especially in my house since i dont like using parents phone having my cell to work is nice to have and they couldnt transfer the phonebook either so they just printed it out for me

[thomas8mba]

I want to counter all these messages on here who are trying to downplay this bug. I have had Sprint since 2000. I've always thought the service was fine. (Customer Service from them sucks, however.)

About 7 months ago I forked out the dough and upgraded my phone for probably the 3rd or 4th time since I've had Sprint service. I bought the VM4500. I like all the features of it, except this bug.

It is not an issue of it just saying "Redialing." Oh, I wish it just said redialing and actually redialed. No, this phone will show redialing, then it will stop trying, and it will tell me I'm out of service, and then it will immediately come back into service. Then I try to dial again. I have had this happen when I repeatedly tried to dial a number for THIRTY MINUTES. Literally, 30 minutes straight (I was driving somewhere and had nothing "better" to do). I was in an area with fine coverage -- my gf also has Sprint, with an older phone, and was making calls left and right.

I also have many times not received a call, but minutes later get vmail notification. Yet I'm in a service area with 4 bars solid on the phone!

At first I thought it was just my phone. But a few months ago, I washed my phone in my pants pocket (whoops) and had to get a new one through the equipment replacement program. I got a new one of this same model, although it was silver, not blue. (Hardware revision 101, not 201, still.)

This phone has the same exact problem! It is getting to the point where it is seriously causing problems for me, being unable to receive calls when I need them, unable to make them consistently, etc. It is a SERIOUS problem.

Today I finally took some time to see if anyone else has the problem, and I am seeing "reports" of a recall, and then others trying to say there is no problem, no recall, etc.

Since the problem doesn't happen 100% of the time, wish me luck in getting any help from the local sprint store.

CS on the phone is telling me I'm SOL. I said, I've been with you guys 4+ years, don't I deserve better? Then they tell me, look you have a $150 rebate towards a new phone.

How about replacing the broken one I've paid over $200 for already?!?!?! Not to mention all the time wasted trying to dial out on the POS.

[Untouchables15]

I want to counter all these messages on here who are trying to downplay this bug. I have had Sprint since 2000. I've always thought the service was fine. (Customer Service from them sucks, however.)

About 7 months ago I forked out the dough and upgraded my phone for probably the 3rd or 4th time since I've had Sprint service. I bought the VM4500. I like all the features of it, except this bug.

It is not an issue of it just saying "Redialing." Oh, I wish it just said redialing and actually redialed. No, this phone will show redialing, then it will stop trying, and it will tell me I'm out of service, and then it will immediately come back into service. Then I try to dial again. I have had this happen when I repeatedly tried to dial a number for THIRTY MINUTES. Literally, 30 minutes straight (I was driving somewhere and had nothing "better" to do). I was in an area with fine coverage -- my gf also has Sprint, with an older phone, and was making calls left and right.

I also have many times not received a call, but minutes later get vmail notification. Yet I'm in a service area with 4 bars solid on the phone!

At first I thought it was just my phone. But a few months ago, I washed my phone in my pants pocket (whoops) and had to get a new one through the equipment replacement program. I got a new one of this same model, although it was silver, not blue. (Hardware revision 101, not 201, still.)

This phone has the same exact problem! It is getting to the point where it is seriously causing problems for me, being unable to receive calls when I need them, unable to make them consistently, etc. It is a SERIOUS problem.

Today I finally took some time to see if anyone else has the problem, and I am seeing "reports" of a recall, and then others trying to say there is no problem, no recall, etc.

Since the problem doesn't happen 100% of the time, wish me luck in getting any help from the local sprint store.

CS on the phone is telling me I'm SOL. I said, I've been with you guys 4+ years, don't I deserve better? Then they tell me, look you have a $150 rebate towards a new phone.

How about replacing the broken one I've paid over $200 for already?!?!?! Not to mention all the time wasted trying to dial out on the POS.


i have gone through this a few time before. Seriously: i had to get my 4500 replace 4 times. Same issue and everything. My advice to you is to not call CS, they are worthless and they have no clue on whats going on. best thing to do is go into a store tell them whats going on and let them run their test, which are there procedures. once thats all done and they can't find it just tell them in a stern tone and don't be rude or anything because they definately won't help you. just try to get them to understand if they were in your position. just get them to relate. they can replace your phone if they want to. i've gone through the same babble and its all about how you talk to them. don't use the i've been with sprint for 4 years, they really doesn't help. good luck with everything.

[delee128]

i have a sanyo 5500. to set the record this phone is a peice of trash. i would like to have any ohther phone but this one. this phone always ALWAYS drops every call i get. and i hardly ever calls out when i want it too. i called lockiline and told them about it and they are replacing my phone for free i hope they dont send me another 5500. another thing can anyone tell me how u can tell if ur phone had the older or newer hardware version please?

[Carterism]

i have a sanyo 5500. to set the record this phone is a peice of trash. i would like to have any ohther phone but this one. this phone always ALWAYS drops every call i get. and i hardly ever calls out when i want it too. i called lockiline and told them about it and they are replacing my phone for free i hope they dont send me another 5500.

Don't worry they won't.

They'll most likely send you an 8300.

[delee128]

thx i should be getting it on monday i will be sure to post whatever it is that i get for anyone who is wondering about it

[delee128]

i got my phone today and they sent me another 5500 just in silver

[mindfrost82]

Well not everyone has had problems with the 5500. I have two of them (one for me and one for my wife), both of them are the first hardware version with the original firmware, and I've never had a problem with either of them.

[reemusk]

there was no recall. not all 5500's were affected. they can test it at the sprint store and replace as needed. no bug, no replacement.

[scirio]

talk about bringing a post back from the dead.
and oh yeah the 5500 is a peice of crap :rolleyes: who likes sanyo anyway.
"to set the record straight," get the hell over it.

[reemusk]

who likes sanyo anyway.



you have a 5600...