Excessive Credits

[KingCoop]

I did a search for excessive credits and too many credits and all I really saw was old threads regarding the major drop of customers last year for 'excess' calls.

Here's my issues:

I received a call today from a Sprint rep using a 720 area code. She was calling because my account was referred to her department because of too many credits being used by reps on the account. I didn't even think to ask what department she was from but I'm guessing it was fraud or a higher up department. I was told a couple months back by an account services rep that my account was being referred because of excessive credits but thought nothing of it as time passed by and nothing happened. Either it's just now catching up in there system or they have a delay in that office before making the calls. She didn't change anything or really ask too much, all she wanted to do was make sure that my plan is correct now and that everything had been taken care of so that my account was not referred to her again. She then said that if I ever have a problem in the future with charges on my bill or any other problem to call her back directly on the number that she gave me.

Any thoughts? Do you think that I will be able to request an IVR with a normal rep for a F&C plan change or should I not risk it? Reason I ask is because she was calling because of credits, not my actual plans or add-ons.

[Eyecon82]

I did a search for excessive credits and too many credits and all I really saw was old threads regarding the major drop of customers last year for 'excess' calls.

Here's my issues:

I received a call today from a Sprint rep using a 720 area code. She was calling because my account was referred to her department because of too many credits being used by reps on the account. I didn't even think to ask what department she was from but I'm guessing it was fraud or a higher up department. I was told a couple months back by an account services rep that my account was being referred because of excessive credits but thought nothing of it as time passed by and nothing happened. Either it's just now catching up in there system or they have a delay in that office before making the calls. She didn't change anything or really ask too much, all she wanted to do was make sure that my plan is correct now and that everything had been taken care of so that my account was not referred to her again. She then said that if I ever have a problem in the future with charges on my bill or any other problem to call her back directly on the number that she gave me.

Any thoughts? Do you think that I will be able to request an IVR with a normal rep for a F&C plan change or should I not risk it? Reason I ask is because she was calling because of credits, not my actual plans or add-ons.

yea your account has defintely been flagged for excessive credits......im surprised that they didn't put a credit lock on your account, that way only supervisors can apply credit to your account

in any case, I would kind of chill out calling or asking for credits...they could just terminate your contract...maybe not a mass firing like before...but I am sure they do it on an individual basis

I know many people who have had their contracts terminated due to excessive roaming

They were given a warning first, but they kept doing it..and then they just got a letter in the mail saying their service will be cut off at the end of the billing period and wished them luck with their future provider

[KingCoop]

yea your account has defintely been flagged for excessive credits......im surprised that they didn't put a credit lock on your account, that way only supervisors can apply credit to your account

in any case, I would kind of chill out calling or asking for credits...they could just terminate your contract...maybe not a mass firing like before...but I am sure they do it on an individual basis

I know many people who have had their contracts terminated due to excessive roaming

They were given a warning first, but they kept doing it..and then they just got a letter in the mail saying their service will be cut off at the end of the billing period and wished them luck with their future provider

I posted a couple months back... a credit lock was placed on my account. I think it was temporary because a month later reps were able to place credits on the account to adjust for errors in the bill, etc.

Yeah I do agree and think I will be chilling out and not asking for anything till the Pre drops, which might not be beneficial to me because of the expected plan requirement.

Also, none of my lines are under contract so I can cancel service at any time and like you said they can do the exact same. I mentioned a while back how to manually remove your contract expiration date regardless of when you opened the line of service, very nifty little way to make your account more valuable lol.

[Eyecon82]

I posted a couple months back... a credit lock was placed on my account. I think it was temporary because a month later reps were able to place credits on the account to adjust for errors in the bill, etc.

Yeah I do agree and think I will be chilling out and not asking for anything till the Pre drops, which might not be beneficial to me because of the expected plan requirement.

Also, none of my lines are under contract so I can cancel service at any time and like you said they can do the exact same. I mentioned a while back how to manually remove your contract expiration date regardless of when you opened the line of service, very nifty little way to make your account more valuable lol.

oh yea..that's right..I remember you posting about that

i would most certainly chill out now...they have given you the warnings...so next thing will just be the letter

[Diana Prince]

I think you're fine. I would still chill for a little while (like Eyecon suggested) but I wouldn't sweat too much because it doesn't seem like the rep threatened to remove any of the credits or anything. Sometimes I think they don't know what to think. It's like they have to monitor the account to make sure no one is abusing the account to the customer's disadvantage, but then they look at the account and see all the credits are to the customer's advantage. They also know that you can't apply the credits yourself so they must be applied by someone with the proper authority.

I think they also worry that maybe the amount of credits that are issued indicates something went horribly wrong from their end. Further they want to make sure there wasn't a huge problem that someone tried to cover up by giving you a bunch of credits.

You can't issue yourself credits, someone from sprint has to do it for you. When they review the notes they see that several completely different reps issued credits. If it was just one rep they could think fraud or consipiracy but when it's several different reps it looks like several completely different people thought a credit was warranted.

They could obviously also suspect you for fraud, but there was nothing direct from the phone call you had with the rep to suggest they believe you have done something fraudulent. Good luck, Curve.

Also be, prepared. The credit snobs, SOC Code avengers and Sero haters are bound to show up to give you grief on this. I think you'll be fine. :)

[KingCoop]

I think you're fine. I would still chill for a little while (like Eyecon suggested) but I wouldn't sweat too much because it doesn't seem like the rep threatened to remove any of the credits or anything. Sometimes I think they don't know what to think. It's like they have to monitor the account to make sure no one is abusing the account to the customer's disadvantage, but then they look at the account and see all the credits are to the customer's advantage. They also know that you can't apply the credits yourself so they must be applied by someone with the proper authority.

I think they also worry that maybe the amount of credits that are issued indicates something went horribly wrong from their end. Further they want to make sure there wasn't a huge problem that someone tried to cover up by giving you a bunch of credits.

You can't issue yourself credits, someone from sprint has to do it for you. When they review the notes they see that several completely different reps issued credits. If it was just one rep they could think fraud or consipiracy but when it's several different reps it looks like several completely different people thought a credit was warranted.

They could obviously also suspect you for fraud, but there was nothing direct from the phone call you had with the rep to suggest they believe you have done something fraudulent. Good luck, Curve.

Also be, prepared. The credit snobs, SOC Code avengers and Sero haters are bound to show up to give you grief on this. I think you'll be fine. :)

Great posting...

And as to the "credit snobs, SOC code avengers, and SERO haters".... that's just funny. I usually don't receive too many of those because I always try new avenues with Sprint and test the waters but then turn right back around and provide the information I gain to SU users as to make it easier for most people to do what took me time and energy.

[KingCoop]

oh yea..that's right..I remember you posting about that

i would most certainly chill out now...they have given you the warnings...so next thing will just be the letter

Agreed.

Analogy:
I was at the green light last year, currently I'm at the yellow light and it's wanting to turn red.... but good thing for me is that Sprint is an older traffic light and doesn't have the newly installed photo enforcing cameras. So I've been able to slide by with most stuff because there are very few officers watching the light. :lol:

....obviously I am bored in class lol

[chicagobrad01]

My account was red flagged and locked a while back, was told I needed to go about 4-5 months without any credits before it'd become unlocked. Thought that was ridiculous though because all the credits were because they couldn't get my bill correct and other legitimate issues....geeesssh!

[SprintDM]

I think you're fine. I would still chill for a little while (like Eyecon suggested) but I wouldn't sweat too much because it doesn't seem like the rep threatened to remove any of the credits or anything. Sometimes I think they don't know what to think. It's like they have to monitor the account to make sure no one is abusing the account to the customer's disadvantage, but then they look at the account and see all the credits are to the customer's advantage. They also know that you can't apply the credits yourself so they must be applied by someone with the proper authority.

I think they also worry that maybe the amount of credits that are issued indicates something went horribly wrong from their end. Further they want to make sure there wasn't a huge problem that someone tried to cover up by giving you a bunch of credits.

You can't issue yourself credits, someone from sprint has to do it for you. When they review the notes they see that several completely different reps issued credits. If it was just one rep they could think fraud or consipiracy but when it's several different reps it looks like several completely different people thought a credit was warranted.

They could obviously also suspect you for fraud, but there was nothing direct from the phone call you had with the rep to suggest they believe you have done something fraudulent. Good luck, Curve.

Also be, prepared. The credit snobs, SOC Code avengers and Sero haters are bound to show up to give you grief on this. I think you'll be fine. :)

They can threaten. And they can remove credits/add-ons, BUT NOT without some legal implications.

When they offer credits or promise add-ons, that becomes CONTRACTUAL- agreement between you and sprint. If they take back the credit/add-ons, that results to a breach of contract---bringing up some legal questions.

Worse, if their offers and promises have influenced your decision to say, add another line of service or change your plan. You are left hanging.

[Eyecon82]

They can threaten. And they can remove credits/add-ons, BUT NOT without some legal implications.

When they offer credits or promise add-ons, that becomes CONTRACTUAL- agreement between you and sprint. If they take back the credit/add-ons, that results to a breach of contract---bringing up some legal questions.

Worse, if their offers and promises have influenced your decision to say, add another line of service or change your plan. You are left hanging.


it would only be like that in an ideal world.....sprint reps mess up everything on someones account every single day...accident or not