Contract renewal drama - what to do?

[Nagual]

My SERO contract expired in late August. Other than how nice it was to begin with, I used to get a 10% loyalty discount on top, and 500 free texts a month.

I let it expire because I wanted to get contract pricing on a Touch Pro. So I got it last week for the good renewal price but to my amazement the sweet girl who sold me and activated the Pro didn't renew my contract!

So I wrote Sprint through e-care and asked them if I could get my 10% discount back (it stopped once my contract did) + the $70 service credit, and they said they could only give me the $70, that the 10% is "expired from the system."

And the sucky thing about this is that a previous ecare rep wrote me and said they would reinstate the 10% if I re-upped!

How do I get both of these - what should I do? Call retentions or roll the dice and write again to a whole new rep through ecare, or something else?

Or am I looking at this all wrong and should I pay the 10% more just to be free of a contract? With this new phone and my overall satisfaction with Sprint I wouldn't mind the contract if only they're willing to make me the deal I want!

[9xlt8]

I would give it a few days and really see if your plan dosen't get renewed. If it doesn't and you got the Touch Pro for the discounted price I would just eat the 10% just to stay out of contract.

[dumb4ever]

Yeah, walk away man ! you got discounted pro without contract.
10% of $30 is only $3 more a month !! you can't afford that ?

[Nagual]

Yeah, walk away man ! you got discounted pro without contract.
10% of $30 is only $3 more a month !! you can't afford that ?

Actually, it's the $50/1250 plan I have, so it was $5 less a month - plus the $70 on top of that (if they'd give it to me!), so I'd be saving quite a lot - costs add up for me.

I just like getting all the discounts and extras I can get - if I get such an expensive complex phone ($260 is high even for a contract price) I figure I'm probably not going anywhere for 2 years, may as well keep the extra money if I can.

What's your reasoning for not being under contract? Just to be able to bolt without penalty? I can't see any alternative deals/contracts right now that could come close to what Sprint gives me - AT&T's rates are total crap even if they have the iPhone (which isn't as good as the Touch Pro in some ways) and T-Mobile's Google Phone is iffy. Verizon isn't even worth considering, their prices and phones are retarded.

Say I want to try for the discounts - how would I best go about it since e-care looks less likely right now?

[rilharri]

Why are people SO SO SO SO greedy

WOW

I think sprint should just look at your account see you got the phone from sprint and paid x, and renew your contract...

[nstarz]

I lost my 10% way back but never called about it.

[Nagual]

C'mon, I know I'm getting a good deal already but can you fault me for trying to improve it as much as possible as long as I'm polite? I've been with Sprint for more than 4 years and they've made a lot of money off me and it's not as if I've used/abused their service to anywhere near its limits like some customers do.

I appreciate any advice from people with experience in these matters. Thank you.

[nstarz]

I been with Sprint for 10 years, I hope you get more discounts, I'm waiting for Sprint to start offering Vision free again.

*I miss the old days of first minute free plans*

[dumb4ever]

C'mon, I know I'm getting a good deal already but can you fault me for trying to improve it as much as possible as long as I'm polite? I've been with Sprint for more than 4 years and they've made a lot of money off me and it's not as if I've used/abused their service to anywhere near its limits like some customers do.

I appreciate any advice from people with experience in these matters. Thank you.

Now that's funny...Sprint made a lot of money off you ?? that is because you're using their service.

I was paying $65 (2 lines) before my contract ends and lost the discount, now $80+
I'm happy giving Sprint my $80+ cause they provide a good service for me at least. I could complain, etc to get my bill back but hey they need to make at least some money from somewhere. $20 more a month is not that much for the service i'm getting.

[twosilk]

how can you be on SERO and say that sprint made a lot of money of you???? secondly, see even when sprint makes a mistake in the customers favor, they still are not happy?!?!?!?!?!? what else can sprint do??? I know we lost over 1.3 million subs in the last quarter, but some of them I think were a good business decision, being a retention rep we are being trained to look over a account, and see if it even makes business sense to keep you, customers with all these discounts, not paying for this or that are not good business to keep IMHO.

[MsBeautiful85]

Wow..And your still not happy why? Take the phone and run with it, if not remove some of your addons.