bucksommerkamp
07-24-2008, 11:41 PM
Any advice for me here?
1:54:04 PM Ryan G Thank you for contacting Sprint. My name is Ryan. How may I assist you today?
1:54:54 PM Me I am having trouble ordering a calltone from sprint.com...as a guest, I can see every available ringer and ringtone...but then when I want to purchase one, I have to log in -- then they no longer show up. I am getting a very tiny subset of the Digital Lounge once I'm logged in.
1:55:19 PM Ryan G What's the make and model of your phone?
1:55:25 PM Me Motorola Q9c.
1:55:43 PM Me Calltones = what callers to my phone "hear" when phone is ringing, not something on the device itself.
1:55:44 PM Ryan G Thank you, one moment please.
1:55:56 PM Me I actually already have a working calltone, but want to purchase a new one.
1:56:49 PM Ryan G May I have your username and password. I'm going to try to access your account.
1:56:54 PM Me username: xxxxx
1:56:57 PM Me password: xxxxx
1:57:11 PM Ryan G Thank you, one moment please.
1:57:14 PM Me But FIRST look around as a guest. You'll see a huge difference between what's available as a guest, and the shortage of apps available once logged in.
1:59:04 PM Ryan G This is because everything on the Sprint Digital Lounge is based on the device itself. This device doesn't support the call tone feature from the Sprint Digital Lounge. Whenever you are logged into your account, our system recognizes the type of device you have and provides you with the available options.
1:59:27 PM Me WHAT? The Calltones have NOTHING to do with a device. They are provisioned at the central office. As I said, I already HAVE a calltone. It works fine. Call my phone and listen! 816-xxx-xxxx
2:00:09 PM Ryan G Where did you purchase this call tone from?
2:00:21 PM Me SPRINT.COM
2:00:39 PM Me We are not talking about a ringer here. I understand ringers only work on certain devices. Please assure me you understand the difference, or we can disconnect now! If you call my phone now, you will hear "Don't Stop Believin'" by Journey while my phone rings.
2:01:43 PM Ryan G One moment please.
2:01:44 PM Me I was trying to purchase "Sittin on the Dock of the Bay" by Otis Redding. I could have any device and it wouldn't matter because calltones originate from the Sprint network, and are never played on a device. (gee, I'm having to give a class here).
2:06:59 PM Ryan G Being able to purchase call tones is device specific from the Sprint web site. The Moto Q9C is a device that is not able to purchase call tones from the Sprint web site.
2:07:41 PM Me But I don't think you understand. A "calltone" is not device-specific. It has NOTHING WHATSOEVER to do with the kind of phone I carry. It's a SONG that plays to CALLERS who dial my number. Instead of "ring, ring," callers can hear something else...like a song.
2:08:09 PM Ryan G The Sprint web site is what makes it device specific.
2:08:23 PM Me I could be using a tin can and string -- and it would still play that CALLTONE to my callers.
2:08:29 PM Ryan G The Sprint web site won't allow you to download a call tone for the Moto Q9C.
2:08:48 PM Me Why? Could I lie to the web site about my equipment and buy a calltone, then tell it what I actually own?
2:08:48 PM Ryan G I'm aware of what a call tone is. You are referring to the Q9C correct?
2:09:01 PM Me "Objection your honor...irrelevant." Yes, I own a Q9C along with THREE other devices. A calltone would work with ANY of the devices, if I could only PURCHASE it. Do you see how ridiculous this is?
2:09:49 PM Ryan G It may work with the other devices, however you won't be able to purchase one using the Q9C.
2:09:57 PM Ryan G I understand your frustration Buck.
2:10:04 PM Me But I'm NOT using the PHONE to buy a calltone, I'm trying to use a frickin' WEB SITE.
2:10:11 PM Ryan G Unfortunately the Sprint Digital Lounge won't allow you to purchase call tones for this device.
2:10:25 PM Me Can you explain why this is?
2:10:27 PM Ryan G I realize this, however you are trying to purchase it for this device, that's why it won't allow you to purchase the call tone.
2:11:35 PM Me Whether I choose to have callers hear "ring ring" or some rap artist while my phone rings, has nothing to do with my ability to purchase it and pay for it. If that was the case, I wouldn't be getting billed $2.50 for the one I AM CURRENTLY USING WITH THIS PHONE.
2:11:59 PM Me I purchased this one "under" a Treo 755p and when I get my new MotoQ9c, it has continued to work just fine. Try it -- call my number -- 816-xxx-xxxx, you will hear it is working just fine while it RINGS my MotoQ9c.
2:12:37 PM Ryan G I understand, you would be able to purchase it, however whenever you purchase a call tone or ring tone it has to be sent to the specific device.
2:12:54 PM Ryan G The reason you were able to purchase it is because you purchased the call tone using the Treo.
2:13:13 PM Me No, I'm sorry, you are wrong. There is nothing "sent" to this device. The music you hear, Journey, is played BY the Sprint network to my callers. It is device-agnostic.
2:13:24 PM Ryan G It's stored from when it was on your Treo.
2:13:40 PM Me OK...I will agree that the calltone is "stored" on the Sprint Network. But shouldn't I able to purchase another song, to get "stored" in place of this one?
2:14:54 PM Ryan G You would be able to if you had a device that Digital Lounge allowed to purchase call tones, however, Digital Lounge doesn't allow you to. It's a system limitation.
2:15:22 PM Me That's where I am confused. Why should the Digital Lounge care what phone I have, when calltones aren't tied to a specific device?
2:15:53 PM Ryan G Unfortunately that's how the system is designed.
2:16:02 PM Me Could I log in and "be" my wife's or son's phone, and buy a calltone for my line?
2:16:35 PM Ryan G No, you would only be able to buy a call tone for the device tied to that line, however, it's not the same with the Moto Q9C.
2:17:32 PM Me Would you not agree that this is a really odd implementation of a calling feature?
2:18:09 PM Ryan G Yes, I agree, however that is the way the Digital Lounge is designed.
2:18:22 PM Me And you wonder why Sprint is losing customers by the gazillions?
2:21:55 PM Ryan G I apologize for the inconvenience, however you won't be able to purchase a call tone using the Moto Q9C, the web site won't allow a call tone to be downloaded to this device.
2:22:09 PM Me GRRR...WE ARE NOT DOWNLOADING ANYTHING TO THIS DEVICE. The device is NOT a factor in playing a calltone!
2:22:33 PM Ryan G If you purchase a call tone, it has to be sent to the device. That's the only way it is stored on the device.
2:23:06 PM Me It is NOT stored on the device!!! The device doesn't have ANYTHING to do with it! A "RINGER" would be stored on the device. A "CALLTONE" is played on the network when a given line is called. The device might even be turned off!
2:23:59 PM Me Can you please talk to someone who understands Sprint's own services a little better? I don't think I am getting through here...
2:24:54 PM Ryan G I apologize, this is a system limitation with your device. I can approach our research team with this issue, however at this time you won't be able to purchase a call tone for a Moto Q9C.
2:24:59 PM Ryan G Do you have any further questions or concerns today?
2:25:08 PM Me My concern: you don't understand what I'm talking about.
2:25:20 PM Me And you don't seem to be able to help me spend money with Sprint for a new calltone.
2:25:24 PM Ryan G I completely understand what you are talking about.
2:25:38 PM Me But you're talking about downloads and devices, and a calltone involves NEITHER.
2:26:11 PM Me Can you ask "the system" if it would reconsider?
2:26:56 PM Me Because I'm standing here with a little pocket change to spend on a fun summer calltone, and while my "Don't Stop Believin' " Journey song plays, it's getting tiring.
2:27:18 PM Me You do understand that there is currently a calltone IN EXISTENCE on this line. Working for THIS device?
2:27:39 PM Ryan G At this time a project is underway to fix this issue. As of right now the Digital Lounge won't allow you to purchase call tones for the Moto Q9C.
2:28:00 PM Me How can we make sure this gets addressed? It's a FREAKIN' BUG IN THE WEB SITE.
2:28:04 PM Ryan G That's because the call tone is stored in the system.
2:28:23 PM Me Right. So I want to store a different calltone in the same system, to replace the one that is currently there.
2:28:40 PM Me It works now, it should work always, I just want to modify it to a different song...
2:29:44 PM Ryan G In order to do this you will have to activate a phone that Digital Lounge allows to purchase call tones to your current phone number, purchase the call tone you want. With the Moto Q9C, you can't modify the call tone.
2:30:28 PM Me OK, I understand what you're saying. But can we consider this a BUG in the web site, and not my problem? Would a web developer be able to look at this situation and fix it, realizing that it should not function this way?
2:31:09 PM Ryan G Yes, there is a project underway doing this, however it's just not under production at this time Buck.
2:31:42 PM Me Ah, now we're getting somewhere. So you're telling me this actually IS a known issue, that someone actually IS working on correcting it, and at some point, I will be able to purchase a newer/different calltone for this line?
2:33:29 PM Me OK, then, Ryan, I hope someone down the road from you in India is hard at work on this bug. Because I am one frustrated American right now. Please click the box that says "customer not satisfied." And if you ever want to hear what a calltone sounds like, feel free to call 816-xxx-xxxx before the 90-day Calltone expires on this line.
2:34:54 PM Ryan G Do you have any further questions or concerns today?
1:54:04 PM Ryan G Thank you for contacting Sprint. My name is Ryan. How may I assist you today?
1:54:54 PM Me I am having trouble ordering a calltone from sprint.com...as a guest, I can see every available ringer and ringtone...but then when I want to purchase one, I have to log in -- then they no longer show up. I am getting a very tiny subset of the Digital Lounge once I'm logged in.
1:55:19 PM Ryan G What's the make and model of your phone?
1:55:25 PM Me Motorola Q9c.
1:55:43 PM Me Calltones = what callers to my phone "hear" when phone is ringing, not something on the device itself.
1:55:44 PM Ryan G Thank you, one moment please.
1:55:56 PM Me I actually already have a working calltone, but want to purchase a new one.
1:56:49 PM Ryan G May I have your username and password. I'm going to try to access your account.
1:56:54 PM Me username: xxxxx
1:56:57 PM Me password: xxxxx
1:57:11 PM Ryan G Thank you, one moment please.
1:57:14 PM Me But FIRST look around as a guest. You'll see a huge difference between what's available as a guest, and the shortage of apps available once logged in.
1:59:04 PM Ryan G This is because everything on the Sprint Digital Lounge is based on the device itself. This device doesn't support the call tone feature from the Sprint Digital Lounge. Whenever you are logged into your account, our system recognizes the type of device you have and provides you with the available options.
1:59:27 PM Me WHAT? The Calltones have NOTHING to do with a device. They are provisioned at the central office. As I said, I already HAVE a calltone. It works fine. Call my phone and listen! 816-xxx-xxxx
2:00:09 PM Ryan G Where did you purchase this call tone from?
2:00:21 PM Me SPRINT.COM
2:00:39 PM Me We are not talking about a ringer here. I understand ringers only work on certain devices. Please assure me you understand the difference, or we can disconnect now! If you call my phone now, you will hear "Don't Stop Believin'" by Journey while my phone rings.
2:01:43 PM Ryan G One moment please.
2:01:44 PM Me I was trying to purchase "Sittin on the Dock of the Bay" by Otis Redding. I could have any device and it wouldn't matter because calltones originate from the Sprint network, and are never played on a device. (gee, I'm having to give a class here).
2:06:59 PM Ryan G Being able to purchase call tones is device specific from the Sprint web site. The Moto Q9C is a device that is not able to purchase call tones from the Sprint web site.
2:07:41 PM Me But I don't think you understand. A "calltone" is not device-specific. It has NOTHING WHATSOEVER to do with the kind of phone I carry. It's a SONG that plays to CALLERS who dial my number. Instead of "ring, ring," callers can hear something else...like a song.
2:08:09 PM Ryan G The Sprint web site is what makes it device specific.
2:08:23 PM Me I could be using a tin can and string -- and it would still play that CALLTONE to my callers.
2:08:29 PM Ryan G The Sprint web site won't allow you to download a call tone for the Moto Q9C.
2:08:48 PM Me Why? Could I lie to the web site about my equipment and buy a calltone, then tell it what I actually own?
2:08:48 PM Ryan G I'm aware of what a call tone is. You are referring to the Q9C correct?
2:09:01 PM Me "Objection your honor...irrelevant." Yes, I own a Q9C along with THREE other devices. A calltone would work with ANY of the devices, if I could only PURCHASE it. Do you see how ridiculous this is?
2:09:49 PM Ryan G It may work with the other devices, however you won't be able to purchase one using the Q9C.
2:09:57 PM Ryan G I understand your frustration Buck.
2:10:04 PM Me But I'm NOT using the PHONE to buy a calltone, I'm trying to use a frickin' WEB SITE.
2:10:11 PM Ryan G Unfortunately the Sprint Digital Lounge won't allow you to purchase call tones for this device.
2:10:25 PM Me Can you explain why this is?
2:10:27 PM Ryan G I realize this, however you are trying to purchase it for this device, that's why it won't allow you to purchase the call tone.
2:11:35 PM Me Whether I choose to have callers hear "ring ring" or some rap artist while my phone rings, has nothing to do with my ability to purchase it and pay for it. If that was the case, I wouldn't be getting billed $2.50 for the one I AM CURRENTLY USING WITH THIS PHONE.
2:11:59 PM Me I purchased this one "under" a Treo 755p and when I get my new MotoQ9c, it has continued to work just fine. Try it -- call my number -- 816-xxx-xxxx, you will hear it is working just fine while it RINGS my MotoQ9c.
2:12:37 PM Ryan G I understand, you would be able to purchase it, however whenever you purchase a call tone or ring tone it has to be sent to the specific device.
2:12:54 PM Ryan G The reason you were able to purchase it is because you purchased the call tone using the Treo.
2:13:13 PM Me No, I'm sorry, you are wrong. There is nothing "sent" to this device. The music you hear, Journey, is played BY the Sprint network to my callers. It is device-agnostic.
2:13:24 PM Ryan G It's stored from when it was on your Treo.
2:13:40 PM Me OK...I will agree that the calltone is "stored" on the Sprint Network. But shouldn't I able to purchase another song, to get "stored" in place of this one?
2:14:54 PM Ryan G You would be able to if you had a device that Digital Lounge allowed to purchase call tones, however, Digital Lounge doesn't allow you to. It's a system limitation.
2:15:22 PM Me That's where I am confused. Why should the Digital Lounge care what phone I have, when calltones aren't tied to a specific device?
2:15:53 PM Ryan G Unfortunately that's how the system is designed.
2:16:02 PM Me Could I log in and "be" my wife's or son's phone, and buy a calltone for my line?
2:16:35 PM Ryan G No, you would only be able to buy a call tone for the device tied to that line, however, it's not the same with the Moto Q9C.
2:17:32 PM Me Would you not agree that this is a really odd implementation of a calling feature?
2:18:09 PM Ryan G Yes, I agree, however that is the way the Digital Lounge is designed.
2:18:22 PM Me And you wonder why Sprint is losing customers by the gazillions?
2:21:55 PM Ryan G I apologize for the inconvenience, however you won't be able to purchase a call tone using the Moto Q9C, the web site won't allow a call tone to be downloaded to this device.
2:22:09 PM Me GRRR...WE ARE NOT DOWNLOADING ANYTHING TO THIS DEVICE. The device is NOT a factor in playing a calltone!
2:22:33 PM Ryan G If you purchase a call tone, it has to be sent to the device. That's the only way it is stored on the device.
2:23:06 PM Me It is NOT stored on the device!!! The device doesn't have ANYTHING to do with it! A "RINGER" would be stored on the device. A "CALLTONE" is played on the network when a given line is called. The device might even be turned off!
2:23:59 PM Me Can you please talk to someone who understands Sprint's own services a little better? I don't think I am getting through here...
2:24:54 PM Ryan G I apologize, this is a system limitation with your device. I can approach our research team with this issue, however at this time you won't be able to purchase a call tone for a Moto Q9C.
2:24:59 PM Ryan G Do you have any further questions or concerns today?
2:25:08 PM Me My concern: you don't understand what I'm talking about.
2:25:20 PM Me And you don't seem to be able to help me spend money with Sprint for a new calltone.
2:25:24 PM Ryan G I completely understand what you are talking about.
2:25:38 PM Me But you're talking about downloads and devices, and a calltone involves NEITHER.
2:26:11 PM Me Can you ask "the system" if it would reconsider?
2:26:56 PM Me Because I'm standing here with a little pocket change to spend on a fun summer calltone, and while my "Don't Stop Believin' " Journey song plays, it's getting tiring.
2:27:18 PM Me You do understand that there is currently a calltone IN EXISTENCE on this line. Working for THIS device?
2:27:39 PM Ryan G At this time a project is underway to fix this issue. As of right now the Digital Lounge won't allow you to purchase call tones for the Moto Q9C.
2:28:00 PM Me How can we make sure this gets addressed? It's a FREAKIN' BUG IN THE WEB SITE.
2:28:04 PM Ryan G That's because the call tone is stored in the system.
2:28:23 PM Me Right. So I want to store a different calltone in the same system, to replace the one that is currently there.
2:28:40 PM Me It works now, it should work always, I just want to modify it to a different song...
2:29:44 PM Ryan G In order to do this you will have to activate a phone that Digital Lounge allows to purchase call tones to your current phone number, purchase the call tone you want. With the Moto Q9C, you can't modify the call tone.
2:30:28 PM Me OK, I understand what you're saying. But can we consider this a BUG in the web site, and not my problem? Would a web developer be able to look at this situation and fix it, realizing that it should not function this way?
2:31:09 PM Ryan G Yes, there is a project underway doing this, however it's just not under production at this time Buck.
2:31:42 PM Me Ah, now we're getting somewhere. So you're telling me this actually IS a known issue, that someone actually IS working on correcting it, and at some point, I will be able to purchase a newer/different calltone for this line?
2:33:29 PM Me OK, then, Ryan, I hope someone down the road from you in India is hard at work on this bug. Because I am one frustrated American right now. Please click the box that says "customer not satisfied." And if you ever want to hear what a calltone sounds like, feel free to call 816-xxx-xxxx before the 90-day Calltone expires on this line.
2:34:54 PM Ryan G Do you have any further questions or concerns today?