not having any luck securing any type of discount for 8330!!?

[infoe]

I'm not looking to PURCHASE the phone and the fact that the emails are being glanced over without fully understanding that I'm requesting the 8330 be sent to me so that I can send back the 8830. I know fully well that it can be done through regular customer service. If you can not send out any equipment through ecare, I need some type of written approval that I may forward to customer service or at a store that you will replace my faulty 8830 for the 8330 when it is released. Or that you will offer it to me at the full discounted price of 179.99 without having to change anything else on my acct.
Dear Mr. Jose,

Thank you for the reply. I understand the concern about the handset
order. I will be glad to assist you in the best possible manner.

Please note that we at eCare do not order handsets or any equipment to
our customers. Handset or equipment orders can be purchased at any
Sprint Store. I request you to visit any Sprint Store to purchase the
handset that suits you. You can locate the Sprint Stores on the
following hyperlink.

http://www.sprintstorelocator.com

Jose, I sincerely regret the inconvenience. Had we been ordering
equipment at eCare, it would have been my pleasure to order the handset
for you. However, we do not order handsets from eCare. This is the
only reason that I am unable to process your request. I really
apologize for the inconvenience.

Thank you again for contacting Sprint. I appreciate your patience.

Sincerely,
Joseph A.

Sprint


Original Message Follows:
------------------------
I would ask that you please request an approval from your supervisor.
Unfortunately at this point of having a great relationship with sprint I
am not content anymore and considering another carrier. I would never
bad mouth sprint but being a rep at best buy I always recommend the
carrier I use. Please take into consideration my track record with
sprint and the amount of customers I have brought and continue to bring.


Thanking you in advance,
J
Sent from my BlackBerry® wireless device

-----Original Message-----
From: Sprint Customer Solutions - eCare3 <ecare3@cc.sprintpcs.com>

Date: Sat, 3 May 2008 23:40:37
To:<j.com>
Subject: Re: Company discount request from Sprint (KMM49542362I124L0KM)


Dear J,

Thank you for writing back to us.

I do understand your concern regarding the phones you have. However, I
would like to share with you that we from eCare can not send the phones
to our customers. To get the phones replaced with the same model or
with some another model, you need to visit the nearest Sprint store.

Please click on the following hyperlink to locate the stores.

http://www.sprintstorelocator.com/

Please write back to me if you have any further question regarding your
account. I will be glad to assist you.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Bradley T.
Sprint


Original Message Follows:
------------------------
To whom it may concern:
I've been with sprint for over twelve years now, I was with compusa for
three years where I sold Countless customers sprint phones and service,
by showing them my enthusiasm for the company. I had a wonderful sprint
employee plan and when compusa closed. I spoke to many representatives
and none would offer a discount on my account. Ok I can deal with that,
I'm on the simply everything plan because of the amount of minutes and
features I was used to having based on my third party employee plan.

Now to the point, I've had three 8830 on my line and they've all had
problems and now this one is having problems in the middle of doing any
function it will just reset. I don't want to go into a store and have
them look at it.
I don't want another 8830 sent to me.

I would very much like the 8330 sent to me (curve), I believe it will be
out in a couple of days or so. Also please send me a return address or
return box where I will put my 8830 into the box to be sent back to
you. I expect for my relationship with sprint and what I have done for
the company that I am not charged for this. (I will continue to have my
seven dollar warranty kept on the acct and transferred to the 8330)

[infoe]

It works its way from newest to original email. What you see at the top is what I wrote just now in response to a second deny

[mike068]

I am not telling you what to do or saying what you are doing is bad but I have had no luck emailing sprint. What I would do and did do is call CS and sell my case, I have had tons of problems with my katana DLX and I have deemed it unreliable to me. I have evolved in to a power user and the DLX will not work well when you push it to the edge of the envelope if you get my point but is a awsem phone for a avrage user but any way. Just call CS and have a lucide conversation with someone that you can understand abd can understand your point. So dont wine and say I want I want or ill quit sprint have a valid excuse why you want to upgrade to the Curve and not because its cooler than your phone have a real reason. Sighed a new 2 year ageement in november of 07 and I have documentation that I will receve a new Curve at the web price, so it is possibel now weather sprint makes good on the deal ask me 1 week after the Curve's realease.

[champaigno]

you could give ol' retentions a nice phone call

[champaigno]

i dont know what your best buy plan is now but when i worked than four years ago we got 23% off our statement every month but it doesnt cover blackberry plans or broadband cards. i work for office depot now and the manager of the verizon store next door came in and told me that if i signed on with them i would get 15% off my total bill which if you do the math is cheaper per month even with verizon's ridiculous pricing. so if sprint cant get it together i might jump ship.....anyways if i were you i'd look into what the differences are with best buy's employee plans for the 2 carriers

[mike068]

you could give ol' retentions a nice phone call

Retentions aren't doing much these day most likely because of the release of a new high end phone alot of people want. I myself have never had much luck with retentions except for the pic 3 add on (ho boy) don't get me wrong it is a good add on for saving some $ in the long run especially if you have a few numbers that you call alot. Basically it all come down to getting the right person on the phone and getting them on your side, the biggest fight is selling your self.

[deanwoof]

yawn. typical SU type thread :D

in a way i am glad that sprint is cracking down and standing firm on their policies (for those that abuse the system because the system lets them). on the other hand it sucks for those that aren't trying to scam.

[mike068]

Yep its hard to sell a problem if you don't have one but they did create ther on problems. At 1 time all you had to say ill quit and poof you had any thing you wanted then word gets around and all of a sudden every one has issues and want everything for free. That messes things up for everyone. I not against taking care of your customers but it should geared towards rewards not band aids.

[infoe]

Like in my case, three 8830 gone bad. 12 years with sprint and never a discount of any type.

If your tired or if this is a typical post for suers than don't even waste time responding. I don't mean to flame but it seems that your insinuating that I'm trying to scam. When it couldn't be any further from the truth.

[Diana Prince]

Like in my case, three 8830 gone bad. 12 years with sprint and never a discount of any type.

If your tired or if this is a typical post for suers than don't even waste time responding. I don't mean to flame but it seems that your insinuating that I'm trying to scam. When it couldn't be any further from the truth.

You might have better luck once the phone comes out. I wouldn't bet on Sprint wheelin' and dealin' with you over a phone that hasn't even hit stores yet. Relax and try again once it's released. :)

[BrettW]

Please note that we at eCare do not order handsets or any equipment to
our customers. Handset or equipment orders can be purchased at any
Sprint Store. I request you to visit any Sprint Store to purchase the
handset that suits you. You can locate the Sprint Stores on the
following hyperlink.



i lol'd at that one, since at least my last 5 new handset orders have been directly through ecare. (well buisiness ecare, but still the same department)

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