FIMF not reflected on Ensemble invoice

[operasam]

Below is an email and response from Sprint regarding the lack of notation on invoices that would provide a tally of FIMF usage and credit. Very polite response and I was assured the free minutes are accounted for properly but having the actual written record on the invoice is apparently asking for too much. FYI - I have detailed invoices.
Hopefully someone from Sprint will monitor this posting and remedy this.

Dear Mr. XXXXX,

Thank you for contacting Sprint. I will be happy to assist you about
the "First Incoming Minute Free".

I would like to inform you that "First Incoming Minute Free" is added
on
both the line effective July 13, 2005. I noticed that both the lines
are pulling first free incoming minutes from your anytime minutes on
every call.

I have reviewed the usage of first incoming minute free on both the
lines. I noticed that 15 first incoming minutes free have been used on

the line #XXXX and 50 first incoming minutes free have been used on the

line #YYYY in the previous bill cycle.

Therefore, please be assured that first incoming minute free are being
pulled on both the lines. However, the invoice is not reflecting these

minutes. I sincerely apologize for this.

Again, I assure you that first incoming minute free are being pulled
from your anytime minutes on both the lines.

It is a pleasure assisting you. Have a nice day!

Sincerely,
XXXXX
Sprint


Original Message Follows:
------------------------
================================================== ===========
Customer Name: XXXXXXXXXX
Sprint PCS Phone Number: XXXXXXXXX
Account Number: XXXXXXX
Form: Ask A Question-Manage
Topic: Other
================================================== ===========
Question: I have the addon "First Incoming Minute Free" on both lines
of
my plan. Can you tell me where, on my most recent bill, I can find the
total minutes used to which this feature is applied. The total minutes
credited with this feature do not appear anywhere on the bill nor does
the bill acknowledge it in any way. It is listed, on the your website,
as an addon when I confirmed my plan addons. I'd like to be certain
(see
it in writing on the bill) that these first incoming minutes are indeed

not being added to my anytime minute usage.
Thanks.

[deanwoof]

both the line effective July 13, 2005. I noticed that both the lines

lol 2005? :)

[CrazyGuy]

Yes, for some reason FIMF doesn't appear on the bill. However, it is possible to figure out the total by just adding up all calls listed as "incoming" that are only PU rate type. FIMF doesn't pull from N/W, M2M or S2H minutes.

You can sort all this online for easier viewing to figure out how many FIMF you used in a billing cycle.

You are right though. Another one of those Ensemble screwups that should appear on the bill.

[Dan]

It shows up online on the running total that you are using FIMF minutes. The minutes shown online are the same as those shown on the invoice as far as how many actual AT minutes you used.

Now, I was told that after all the migrations are completed, sprint will begin simplifying the actual bills in ensemble and get rid of all those codes that they use to identify a call and make it more similar to p2k. I take it with a grain of salt, but it came from a senior department within sprint. This transition will also put your service credits as one credit as opposed to split over multiple services on your plan.

[Dale]

I have first incoming minute free and noticed that Sprint can't track these minutes correctly. It's a really good thing that I have enough minutes so that I don't go over. Sprint math is just so bad!!! No wonders the peons get paid peanuts and the CEO gets a million+ dollar bonus for getting canned!!!

[About SprintUsers.Com]

SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.