Centro VersMail Direct Push, Manual Sync & Auto Sync not working

[davparker]

About a week or two ago Direct Push quit working with my Exchange account at work. I manage our Exchange Server and verified Direct Push is correctly configured and working for others. After getting the recent VersaMail update, I get a notification to manually sync my account. When I manually sync it, I get a "failed" status. In looking at the logs on my Centro. It shows

Email: sync
Connection established
Get sync estimate
Upload server changes
Calendar: sync
Upload device changes
Get sync estimate
Contacts: sync
Upload device changes
Get sync estimate
Disconnected
Error: 05E5:1860:4049 Server returned error for last command.
Status 5

There are also logs indicating Anto-sync failed with same errors. I do see log entries showing Microsoft Direct Push finished, but they all predate the auto and manual sync errors. I'm guessing that once the manual or auto sync fails, Direct Push is disabled afterwards. I called Sprint customer service 5 times. Twice I got disconnected, twice the person literally couldn't understand a word I was saying (yes, English is my language), the last time a got a coherent person after a 35 minute wait, but he couldn't say what the errors meant. The only thing he could suggest was to hard reset my Centro. I think I'd rather hit myself with a hammer than call Sprint customer service again.

Can anyone here offer a better suggestion?

Thanks

[Dragonman]

I had similar issues on my 755P. I backed-up using NVBackup then hard reset the phone and configured the email BEFORE restoring. The direct push enabled perfectly and when I restored the direct push "stuck" and has been working perfectly since.

It's worth a try as long as you have a good back-up you have nothing to lose and it worked for me.

[davparker]

Thanks! That did the trick. Nice backup utility as well. FYI, If Direct Push is working, the log Microsoft Direct Push will have a status Active.

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