Apparently I have "too many discounts"

[SRTpusher]

I have been having problems since i was switched to ensemble. the retention rep said that i had too many discounts and my lines couldn't have any more. i was supposed to be getting free 6pm nights and weekends, but they couldn't add it back. oh well. my bill should only be around $50 next month. :)

Charges

Shared Plan
Power Pack Family - 1000 Shared Minutes Included $50.00
Employee Discount Sprint 25% -$12.50
15% CREDIT -$5.63
Nights and Weekends Minutes - NIGHTS STARTING AT 6PM $10.00
Employee Discount Sprint 25% -$2.50
15% CREDIT -$1.13
Vision - Sprint Unlimited Vision Pack $10.00
EVDO SERVICE CREDIT -$6.37
Employee Discount Sprint 25% -$2.50
15% CREDIT -$1.13
$7.00
Unlimited Nights&Weekends-7pm $0.00
EVDO Casual - EVDO Casual $0.00
PCS PICTURE MAIL - SprintPICTURE MAIL $0.00
Bonus Minutes - 200 Anytime Minutes Included $0.00
SMS Text Messaging - 500 SMS MESSAGES $0.00


Power Pack Family - 1000 Shared Minutes Included $9.99
$10 Service Credit -$6.37
Employee Discount Sprint 25% -$2.50
15% CREDIT -$1.12
Nights and Weekends Minutes - NIGHTS STARTING AT 6PM $10.00
6PM N&W CREDIT -$6.37
Employee Discount Sprint 25% -$2.50
15% CREDIT -$1.13
$7.00
Unlimited Nights&Weekends-7pm $0.00
EVDO Casual - EVDO Casual $0.00


Power Pack Family - 1000 Shared Minutes Included $0.00
Power Vision Plus Pack - Power Vision Plus Pack $20.00
EVDO SERVICE CREDIT -$7.04
$10 Service Credit -$5.71
Employee Discount Sprint 25% -$5.00
15% CREDIT -$2.25
Nights and Weekends Minutes - NIGHTS STARTING AT 6PM $10.00
$10 Service Credit -$2.86
Employee Discount Sprint 25% -$2.50
15% CREDIT -$1.13
$7.00
Mobile to Home - Sprint to Home $5.00
$10 Service Credit -$1.43
Employee Discount Sprint 25% -$1.25
15% CREDIT -$0.56
Unlimited Nights&Weekends-7pm $0.00
EVDO Casual - EVDO Casual $0.00
PCS PICTURE MAIL - SprintPICTURE MAIL $0.00
Bonus Minutes - 200 Anytime Minutes Included $0.00
SMS Text Messaging - 500 SMS MESSAGES $0.00


Power Pack Family - 1000 Shared Minutes Included $9.99
Employee Discount Sprint 25% -$2.50
15% CREDIT -$1.12
Nights and Weekends Minutes - NIGHTS STARTING AT 6PM $10.00
6PM N&W CREDIT -$6.37
Employee Discount Sprint 25% -$2.50
15% CREDIT -$1.13
Unlimited Nights&Weekends-7pm $0.00
EVDO Casual - EVDO Casual $0.00
Total Anytime Minutes Used xxxx
xxxx
Total 725


Sprint Surcharges $8.31
Show Details And Explanation of Charges
Sprint Surcharges are rates we choose to collect from you to help defray costs imposed on us. Surcharges are not taxes or amounts we are required to collect from you by law. Surcharges may include: Federal USF, regulatory charges, administrative charges, gross receipts charges, and other charges incurred to recover costs associated with governmental programs. The amounts, and the components used to calculate Surcharge amounts, are subject to change.
Federal-Univ Serv Assess Non-LD $1.27
Texas State-Infrastructure Reimburse $0.72
Texas State-Margin Fee Reimbursement $0.52
Texas State-Univ Serv Assessment $2.00
Administrative Charge $3.00
Regulatory Charge $0.80
--------------
$8.31

Government Fees & Taxes $6.27
Show Details And Explanation of Charges
Taxes and fees Sprint is required to collect from customers on behalf of the government.
Texas State-911 Taxes $2.00
Texas State-Equalization Surcharge $0.05
Texas State-Sales Tax $3.58
San Antonio City-Sales Tax $0.64
--------------
$6.27


Total Due $85.46

[ZiggyZ]

I have been having problems since i was switched to ensemble. the retention rep said that i had too many discounts and my lines couldn't have any more. i was supposed to be getting free 6pm nights and weekends, but they couldn't add it back. oh well. my bill should only be around $50 next month. :)

Your bill example is one of many reasons why I've hated this transition to ensamble. I've had MANY issues with my Acccount since the conversion of my account. i've been converted for almost 2 months, and I have had so many trouble tickets submitted thus far. Also, I lost my roaming capability as well onb several of my lines. They have since been restored. But I've had over $100 in roaming charges between last month and this month for 120 minutes of roaming ona couple of lines where roaming should be covered. My minute plan is 4,500 minutes.

The billing absolutely sucks as well. HOW CONFUSING!! The old billing format is MUCH better. It was much easier to decifer and understand. Granted, there were some areas that needed improvment, however, This stinks. Now I've gotton so many credits back due to sprints mistakes.

I've spent MANY hours on the phone trying to get sorted out and taken care of. I remember a few years back when i worked for sprint, I was a tech, and at least a few times a month we would get people that would come in that were serving papers due to people suing sprint for their time for having to spend so much time on the phone. It gets that bad.

[Painter_]

OP, You may want to remove your phone numbers from your post.

[BrettW]

yea, i dont think the op wants us all calling at 3am in the morning, ill git-r-dun

[Dan]

Executive services can do things other departments cant / wont. They are the ones that can determine if your plan set up was offered to you in error, give you the discounts promised or not, etc.

I had an issue, the rep told me that he couldn't honor exactly what i was promised but would keep working on it. A day later he was apparently empowered to fix the issue to my satisfaction, though the fix would go against the general rule on discounts.

Give em a call, and be VERY polite! They didn't screw it up, but can do wonders at fixing the issue if you will just be polite and discuss the problem with them.

:wavey:

[hawaiiguy]

I too have just been swapped to the ENSEMBLE billing system. I also have problems with getting my revolving credit for 6pm night and weekends. Another issue that I had is that e-care said that due to the new billing system, you can only have one discount. Thus my company discount of 25% is higher than the Sprint Loyalty discount of 15%, I can only have ONE of the two..which would be the 25% United discount. Is this true?? Thanks for the info!

[HPLouis]

I was told that it was not possible but ask for others ways for Sprint to give you something comparable to what you lost. Maybe you can get UL texts at zero dollars or 6pm nights, or something comparable to price.

I lost my discount but I got free PV on 2 lines, free 6pm nights and free UL texts on all lines to make up for the loss.

[jmstansell]

I too have just been swapped to the ENSEMBLE billing system. I also have problems with getting my revolving credit for 6pm night and weekends. Another issue that I had is that e-care said that due to the new billing system, you can only have one discount. Thus my company discount of 25% is higher than the Sprint Loyalty discount of 15%, I can only have ONE of the two..which would be the 25% United discount. Is this true?? Thanks for the info!

Yes, that is suppose to be true. I had 15% Loyalty and when I had my 25% NVP added the Loyalty was removed. :td: :frustrate I don't know if the perks are really limited, but that's what I was told by eCare (I was limited to three). I agree with HPLouis, it never hurts to ask.

There will probably be a good bit of unhappy customers when everyone is migrated and probably a few new SU members. :thought:

[SRTpusher]

yea, i dont think the op wants us all calling at 3am in the morning, ill git-r-dun

thanks... i even looked it over 3 times! thank you again!

however, since i am in sales also, i flip the script on anyone calling to try and sell me something :)

[SRTpusher]

I too have just been swapped to the ENSEMBLE billing system. I also have problems with getting my revolving credit for 6pm night and weekends. Another issue that I had is that e-care said that due to the new billing system, you can only have one discount. Thus my company discount of 25% is higher than the Sprint Loyalty discount of 15%, I can only have ONE of the two..which would be the 25% United discount. Is this true?? Thanks for the info!

um if you look at mine, apparently you can stack a 25%, 15%, and 15% on one line :dunno:

[BigDee]

I use to have a $25 recurring service credit every month for free mobile to mobile, texting, roaming and data along with a 25% employee discount on the $40 base price of my plan for the 1000 anytime minutes. My account just got switched over to Ensemble last month and the $25 was dropped in favor of the 25%. I called into retentions, the department that got me the plan, and was told I could only have one or the other, so naturally I choose the $25 service credit.

Technically this isn't a break in their terms of service is it? Sounds like it could be since its a change in how the accounts are managed, but yet it isn't along the lines of an increased fee or otherwise.

[masterpilot327]

I use to have a $25 recurring service credit every month for free mobile to mobile, texting, roaming and data along with a 25% employee discount on the $40 base price of my plan for the 1000 anytime minutes. My account just got switched over to Ensemble last month and the $25 was dropped in favor of the 25%. I called into retentions, the department that got me the plan, and was told I could only have one or the other, so naturally I choose the $25 service credit.

Technically this isn't a break in their terms of service is it? Sounds like it could be since its a change in how the accounts are managed, but yet it isn't along the lines of an increased fee or otherwise.

You need to have the people over at the EVP end of things deal with it. I had a bit of trouble with my $10 recurring credit and my 25% off, but after many phone calls, a lady in retentions got on the line and didn't know what to do, called the EVP department (whatever they are called), and the lady over there said she could stack the two discounts no problem.

[INTERNET2000]

I think it is more or less a policy Sprint is trying to follow rather than a system limitation (probably to avoid the abuse of multiple discounts that have happened in the past).