Lost my 20% monthly discount.

[He123321]

Well, I was transfered to the new billing system last month, and now my monthly bill jumped almost $30 :scare: I called BCS, and explain my issue, and the rep told me the bad news :indiff: After futher talks, I was transfered to Executive services where all they could do was give me free un/l text which I pay $5 for, and free data. That only saves 3 $15, and the other $15 (I refused the offer) will still be there for me to pay.

Now come the BBB because back on 10/07, I was offer 3 things for me to redo my contract. One of the things was me keeping my 20% for another 2 years.

I did a new 2 year agreement for 3 offer, not 2 on a later date. :rolleyes:

[yappering]

call again...someone may be able to fix it.

[He123321]

call again...someone may be able to fix it.

If Ex Services couldn't fix it, I'm not going to waste my time by calling in again. I'll let the Big Bad Boys handle it lol.

[Noj]

^ you could also try retention or ecare 1st, they seem to take care of alot of things ;)

[MidwestDrummer]

^ you could also try retention or ecare 1st, they seem to take care of alot of things ;)

Executive Services is above both of those departments, so that would be pointless.

[He123321]

Executive Services is above both of those departments, so that would be pointless.

You got it, so that's the reason I had to go the way of the BBB.

I can see losing the discount if it wasn't attached to an agreement, I would just deal with it. But that's not the case here.

[Nimrod3]

Same with me...had 25% employee and also 20% sprint loyalty, and now they claim that NO ONE ELSE got this and it was a mistake on their old billing system to be able to combine two such discount codes. After arguing with several folks (online said they can't help, call retention...retention said they can't help, call XYZ), they were able to set up a $5 discount per line on each one of my 4 lines, for $20 discount per month...since the bill is ~$100, this worked out. Good, I thought...until I received the bill and see they only set it up for 12 months...and only on one line. Sigh, I guess you're right--to BBB it goes.

[yappering]

i would still call one or 2 more times because just cause you got executative services doesnt mean that every person who works there is the same.

[He123321]

i would still call one or 2 more times because just cause you got executative services doesnt mean that every person who works there is the same.

I would call, but the rep that I spoke knew her job to the T. She tried to work something out with me, but she knew where I was coming from.

A company has to honor a deal when attached to a contract. I will post the end results here.

[bcaroo]

One option that could happen is since you are basing the fact you signed the contract with 3 features and are now only getting 2 features, is they could void the contract. No three things, no contract which is a simple and cheap way to settle the situation. Which means you would be OOC - that is what I would do if they cannot fulfill what they promised you. Sprint HATES customers to be OOC but if they cannot give you the 20% discount that you were promised in exchange for a contract then no contract. If you go OOC, what would you do? Leave Sprint or stay with them - rhetorical question.

After 10 years of service with Sprint, I never had a loyalty % until January 2008 when an ESR placed a 10% on my account and did not tell me. Nice surprise on my bill. I was OOC at the time and it did not renew the contract. Believe me, I am happy to have the 10% but if I lost it, I would not leave Sprint because they still have the best service and pricing that meets my needs.

[He123321]

If I get the OOC option, I will continue with Sprint. I've never had a major issue until now, and I started with Sprint back on 3/99.

I have a strong case here, but lets see what happens.

[t0mmyr]

then if i was you i would call retentions right now. tell them sprint removed one of the 3 features offered to u back in xx/0x when u agreed to resign a new contract. tell them they broke their promise thus making and adverse change in the contract and that you would now like the contracts on all your lines to be zero'ed out effective today (they will know that zero out term). or tell them to give you your 20% off plus something else if they would like to retain u with a contract

[He123321]

then if i was you i would call retentions right now. tell them sprint removed one of the 3 features offered to u back in xx/0x when u agreed to resign a new contract. tell them they broke their promise thus making and adverse change in the contract and that you would now like the contracts on all your lines to be zero'ed out effective today (they will know that zero out term). or tell them to give you your 20% off plus something else if they would like to retain u with a contract


I wish it was that easy, but I already spoke to the highest department. If Executive Services can't repair a legit problem, then BBB should be the next step a customer takes.

[bcaroo]

I wish it was that easy, but I already spoke to the highest department. If Executive Services can't repair a legit problem, then BBB should be the next step a customer takes.
When you spoke to ES did you ask to be placed OOC because of the change in the features that you contracted for?

[He123321]

When you spoke to ES did you ask to be placed OOC because of the change in the features that you contracted for?

No, I did not.


I asked to be placed on my old contract end date of 8/08, but I was told since I still have 2/3, there is no way they could do that. Thats when I hit her over the head, with the :tu:

OK, but I'm still stuck on a new contract, and I'm missing 1 perk which voids the contract. :fingers:

After a few exchanges of calm words, I thank her for everything, and I her that I was going to file a complaint with the BBB. :1zhelp:

[t0mmyr]

I wish it was that easy, but I already spoke to the highest department. If Executive Services can't repair a legit problem, then BBB should be the next step a customer takes.

yes i know that. i do know the chain of command for sprint but do as i say. call the no wait rententions line and u might actually find one of the helpful few that will side with u and help u... retentions is one of the departments that can zero out contracts with ease and they dont have to be as complicated and thourough as ES

[He123321]

yes i know that. i do know the chain of command for sprint but do as i say. call the no wait rententions line and u might actually find one of the helpful few that will side with u and help u... retentions is one of the departments that can zero out contracts with ease and they dont have to be as complicated and thourough as ES

LOL, do as I say is a pharse that I have not heard in a very long time. :lol:

I still have a few tricks up my sleves, but I will wait for the BBB to step in.

Thanks for all the replies fellow SUers. :tu:

[He123321]

Well my complaint has been foward to Sprint today. Now I have to wait for the call from E.S.

[resnor]

I don't really understand all these people getting their stacked discounts taken away. I've been on the new billing system three months, I believe, and I still have mine. We have a 20% business discount, and then a 10% credit, and then a 5% MRC (I don't remember what the 5% MRC was for, LOL). Is it just still there because the 20% is listed as a discount and the 10% (which was technically a loyalty discount) is listed as a credit, and not a discount?

[He123321]

I don't really understand all these people getting their stacked discounts taken away. I've been on the new billing system three months, I believe, and I still have mine. We have a 20% business discount, and then a 10% credit, and then a 5% MRC (I don't remember what the 5% MRC was for, LOL). Is it just still there because the 20% is listed as a discount and the 10% (which was technically a loyalty discount) is listed as a credit, and not a discount?


My bill jumped almost $30, so it's not there in anyway :indiff:

[bobz]

I lost my 20% discount also, called billing and they reinstated it..no problem..they said they did not know why it was dropped...also what does OCC and BBB stand for?

[bikerich69]

BBB= Better Business Bureau

OCC ?

do you mean>

OOC= Out Of Contract

[Obliark]

If you want to go OOC since you only have 2/3, theyw ill remove 1 and 2. I"m with everyone else, Account services is best dept over ES. Only thing ES has it empowerment, Tools are the same. Go with the dept that uses their tools more.

[He123321]

Well I just a call from E.S. from VA, and all they offered me was a $5 credit for 12 months lol. I refused the offer, and demanded to be put back on my old contract that expirse on mid year of 08'. Well the rep agreed, dropped my old contract that ended on 11/2/09. So, at the end, I still keep 2 of 3.

Also a heads up. Sprint will be removing stacked discounts.

[REDFOCZ]

Your additional discount was added in a old billing platform called P2K which had a lot of really big discounts and was easy to work around to get every thing to work together so that way you had it. And in all reality you should have never been offerd it. Now since your account was moved to ensamble (UBP) which does not have the ccode for you rather large discount in it, it fell off no one has the abilty to put it back on. Even though renewed your agreement for two years which was the length the put the code on for, when it moved it fell you can go to the BBB and file a complaint, I hear this every day from at least 20 since every one is being convertet codes are falling off. Rentention will try and get you something close to you discount by getting you other featurs for free but that is all that can be done.

Good luck man
Mike

[Wayne 1]

Bait and switch........

[Nimrod3]

I'm in the same boat. Tried very hard via all possible means of dealing with sprint to work it out, yet they keep one-timing me credits ($17 here, $50 there) versus fixing the contract. One actually thought would get it right, and was supposed to add $10 credit per line, on 3 lines, but next bill shows they only added it on one and next rep said they can't do it on more than 1 line...sigh...I'm tired of trying to talk to sprint, I must have wasted about 2 business days (combined) on this in 2008.

[He123321]

My wife just found out that her 20% is gone. She told me that she now has a reason to head over to at&t. If see goes, me, her mother, 2 bothers, and 2 sister-in-laws will also follow. Thats 6 current Sprint customers, and 1 other.

[michaelvanle]

My wife just found out that her 20% is gone. She told me that she now has a reason to head over to at&t. If see goes, me, her mother, 2 bothers, and 2 sister-in-laws will also follow. Thats 6 current Sprint customers, and 1 other.

We shall see I guess... all these people complain about Sprint this Sprint that (not just specifically you, so don't take offense), but I actually wonder how many people actually follow through. If you actually sit down and talk to the other providers, no way are you getting the same features for same amount of cost.

And please understand, all these "perks" Sprint are giving away no one else is. Also it is their right to take it away. I'm just saying.

[Nimrod3]

And please understand, all these "perks" Sprint are giving away no one else is. Also it is their right to take it away. I'm just saying.

Really? I signed a 2 year contract under these "perks" as you call them.
How about your bank suddenly decides that the interest you are earning in a 2 year CD is a perk, and changed your rate to 0% in the middle?

I never said that I wasnt getting a good deal, the problem is sprint not sticking to the contract which they had signed.

[Wayne 1]

Really? I signed a 2 year contract under these "perks" as you call them.
How about your bank suddenly decides that the interest you are earning in a 2 year CD is a perk, and changed your rate to 0% in the middle?

I never said that I wasnt getting a good deal, the problem is sprint not sticking to the contract which they had signed.

You are correct!

A deal a deal, don't jack around with the deal or trouble may follow, ie: defecting customers.......:scare:

[REDFOCZ]

lol they did not just randomly pick you and take the code off, they pulled it from the entire system because sprint is loseing millions with additional discounts of peoples bill. You already had your NVP discount 15% you said right plus the 20% retention offerd you? thats 35% off your bill, and now take that and count in all the other people that where getting the same offer and you can do the math. Be thankful that you got it for aslong as you did. I can tell you AT&T is not going to be any better, they do not offer you anything if you want to canxl they will waive and say pay you ETF on your way out and that is it.

:rolleyes:

[SNI.SRD]

Its not that they took it out of their system. Its more of that the new system WILL NOT allow discounts to be stacked. The system will audit your account and take off the lower of the two NVP discounts.

Or if you only have one NVP and then a misc. % discount - it will take off the misc % and leave you NVP (sounds like this is what happened).

So you are only allowed to have one % discount per account/plan.

[REDFOCZ]

Yes and no. Its true CSM does not allow the codes to be stacked. But now the case is the codes have been removed from the discount engine no longer even in there. Yesterday I was offering free text and vision and those codes have been removed aswell over the corse of this weekend they will be removinf nearly 90% of the codes in the discount engine retention offers.

[He123321]

lol they did not just randomly pick you and take the code off, they pulled it from the entire system because sprint is loseing millions with additional discounts of peoples bill. You already had your NVP discount 15% you said right plus the 20% retention offerd you? thats 35% off your bill, and now take that and count in all the other people that where getting the same offer and you can do the math. Be thankful that you got it for aslong as you did. I can tell you AT&T is not going to be any better, they do not offer you anything if you want to canxl they will waive and say pay you ETF on your way out and that is it.

:rolleyes:


Typical clueless Sprint rep. :rolleyes:

at&t's retention department will throw out a desent bone if the customer puts their words right, and I know this for a fact.

With Sprint I only get a 16% NVP discount. :indiff: With at&t, I can get a 21% NVP discount, 25% off accessories, plus 50% off equipment. :headbang2

The reason I stay, is becuase my family all had Sprint as thier cell phone provider. So far, half of them have left to at&t, so now that we lost the 20% discounts, Sprint no longer has nothing to hold us with. Once June comes, we roll with a few others.

Soon my Rolling with Sprint since 3/99 will come to an end, but it was a good ride. :wavey:

[REDFOCZ]

:laughing: Typical my foot, I know a couple people in AT&T's "save team" department and they are very stengy on what is offerd. I know this first hand see as I have an AT&T phone aswell. Im not saying this to be rude, this is the truth. Fact is Sprint already has some of the best price plans of the big 4 wireless carriers. People have been calling in with the gimme sendrome thinking they deserve something for free while they dont. But reading through a couple of the threads in this section is the proof in the pudding that sorint is making the right move now, and I for one am happy.

Again this is my personal veiw and by no means reflect sprints.

[jayhuffdaddy]

Lost my 20% as well and my pcs monthly discount. I told the rep they are going to lose a ton of customers because if they offered the stuff to get people to stay then they should honor it. its a breach of contract and people will be able to get out w/no etf. lucky for me my contract was up on apr 23. she was able to give me evdo for free as well as texting to make up for my 55% off of my bill. i still have my 25% nvp but lost my 20% loyalty and pcs monthly discount. i asked her if i was not loyal anymore. i even had to drop my n/w at 6pm just so i could save $10 a month. figure since i have my pick 3 that also is no longer offered since sprint pulled the plug on that i should never go over my minutes. sprint really knows how to screw themselves. i dont see their stock ever going up if they keep stuff like this up. whats funny she was bashing the ceo to me on the phone. i can understand not giving away the company but come on if its offered to stay then it should stay till expired not drop off because of this crappy ensemble billing. the ceo is a moron if you ask me. the rep told me they can't give anything to customers now to get them to stay. what a joke. maybe they should just get rid of the retentions department like verizon. they are horrible as well and don't even have a retention department as far as i know. sprint was in the top 20 for companies that lost the most money last year and they wonder why.

[He123321]

:laughing: Typical my foot, I know a couple people in AT&T's "save team" department and they are very stengy on what is offerd. I know this first hand see as I have an AT&T phone aswell. Im not saying this to be rude, this is the truth. Fact is Sprint already has some of the best price plans of the big 4 wireless carriers. People have been calling in with the gimme sendrome thinking they deserve something for free while they dont. But reading through a couple of the threads in this section is the proof in the pudding that sorint is making the right move now, and I for one am happy.

Again this is my personal veiw and by no means reflect sprints.



I know what at&t's retention dept offers their high $ customers. :deal: I'm not your typical cell phone junkie now. :cool:

Lets not play who's is bigger now. :laughing:

With all of this said, It does suck that I have to leave a good company like Sprint, but where the family goes, I must follow. :td:

[ugabuga]

Just checked my new bill and my company discount is there, but lost my 20% loyalty and pcs monthly discount. I emailed E-care, got a response this morning saying it was a billing error. The amount was credited to the account and supposedly both will be back on the account on the next bill.....ya right lol

[He123321]

Just checked my new bill and my company discount is there, but lost my 20% loyalty and pcs monthly discount. I emailed E-care, got a response this morning saying it was a billing error. The amount was credited to the account and supposedly both will be back on the account on the next bill.....ya right lol


The new billing system is removing these codes, so don't be surprised if it gets removed again.

[ugabuga]

Whats funny is roomate has the same plan and discounts, and hers was on the bill as usual. Its Sprint, so who knows...regardless I'll get it back I'm used to things like this with Sprint and I put up with it due to perks. If i was on a normal plan with hardly anything, then no.

[bcaroo]

Lost my 20% as well and my pcs monthly discount. I told the rep they are going to lose a ton of customers because if they offered the stuff to get people to stay then they should honor it. its a breach of contract and people will be able to get out w/no etf. lucky for me my contract was up on apr 23. she was able to give me evdo for free as well as texting to make up for my 55% off of my bill. i still have my 25% nvp but lost my 20% loyalty and pcs monthly discount. sprint really knows how to screw themselves. .... ican understand not giving away the company . sprint was in the top 20 for companies that lost the most money last year and they wonder why.

A. Too many discounts applied to an account may account for the loss in revenue from customers. Maybe Sprint has decided they do not need these unprofitable customers nor do they need to have CS/AS spend all their time fixing their accounts. Churn is not the only indicator of profits - maybe the average revenue per customer is too low based upon their new business model.

B. Maybe Sprint has decided that they no longer want to give away their services to customers who have a 25% NVP, a 20% loyalty, and a PCS credit on their bill. If you cannot afford the cost of the service, perhaps it is time to cut back. Also be thankful that you were able to receive the stacked discounts for as long as you did. 55% is NOTHING to ignore.

C. "You can understand Sprint NOT giving away the company"... but you are also stating that you received free EDVO and texting to MAKE up for the loss of your 55% discount. Does this now expire on April 23 since your contract is up then or is this another "included" item in your plan. Did you extend your plan?

I think there will be more stories about large discounts being losted in the migration of accounts to Ensemble. Whether the customers LIKE the new system or not, will not make a difference. It is happening.

Yes Sprint should honor the offers made to customers to extend their contracts. If they cannot, then the customer should be able to revert back to their old contract and date. Obviously there will always be some exceptions. New discounts and add-ons if allowed in the future should be tied to a contract date/expiration date. IT is a 2 way street - Sprint wants you in a contract - You want a discount thus new contract.

[He123321]

I was offered free web, plus free un/l text and I turned it down. :ohcrap: I just wanted what was attached to my new contract, but they changed the end date. :rolleyes:

Not all Sprint customer want to beat the system. :tu:

[jayhuffdaddy]

A. Too many discounts applied to an account may account for the loss in revenue from customers. Maybe Sprint has decided they do not need these unprofitable customers nor do they need to have CS/AS spend all their time fixing their accounts. Churn is not the only indicator of profits - maybe the average revenue per customer is too low based upon their new business model.

B. Maybe Sprint has decided that they no longer want to give away their services to customers who have a 25% NVP, a 20% loyalty, and a PCS credit on their bill. If you cannot afford the cost of the service, perhaps it is time to cut back. Also be thankful that you were able to receive the stacked discounts for as long as you did. 55% is NOTHING to ignore.

C. "You can understand Sprint NOT giving away the company"... but you are also stating that you received free EDVO and texting to MAKE up for the loss of your 55% discount. Does this now expire on April 23 since your contract is up then or is this another "included" item in your plan. Did you extend your plan?

I think there will be more stories about large discounts being losted in the migration of accounts to Ensemble. Whether the customers LIKE the new system or not, will not make a difference. It is happening.

Yes Sprint should honor the offers made to customers to extend their contracts. If they cannot, then the customer should be able to revert back to their old contract and date. Obviously there will always be some exceptions. New discounts and add-ons if allowed in the future should be tied to a contract date/expiration date. IT is a 2 way street - Sprint wants you in a contract - You want a discount thus new contract.

No she did not make me extend my contract. I understand that Sprint was losing money because of them giving discounts like this but they need to be honored until they expire. I had discounts expiring after my contract was up. So they screwed up somewhere along the lines. I am out of contract as of last week and she stated that adding the discounts would not extend it. I checked the account and its still expired. I feel they need to honor until expired and then go from there.

[bcaroo]

No she did not make me extend my contract. I understand that Sprint was losing money because of them giving discounts like this but they need to be honored until they expire. I had discounts expiring after my contract was up. So they screwed up somewhere along the lines. I am out of contract as of last week and she stated that adding the discounts would not extend it. I checked the account and its still expired. I feel they need to honor until expired and then go from there.

Generally a contract is supposed to "benefit" both parties - which is why Sprint messed up when they allow discounts to be tied to a date other than the contract date. If I have a contract with Sprint then they are supposed to provide me service for a set price that we agreed on - Sprint gets the 2 years - I get the discount. If I am out of contract then if they desire, they can change the (plan)service terms. Which means technically, they can rewrite all the old expired plans IF THEY CHOOSE TO DO SO on out of contract customers. You don't like the new terms - well you are OOC and can walk. They do not have to keep an expired plan once you are OOC. They have not done it but they are making it much harder to stay on old plans if you want to make changes like AAP or things like that.

If they wanted to, they could change the SERO plans at the end of everyone's contract - it is possible but probable?? who knows.

Sometimes - the newer plans actually might have better add-ons. For example - I had a F&F family plan - 9pm nights/weekends - later versions had roaming included AND 7pm nights and weekends - otherwise the same plan/price. I asked for roaming and 7pm to be included in my plan which they agreed to -later I found out that they were charging me $5 for the earlier N&W rather than actually changing my plan.

[Gadget]

Looks like I lost my 15% loyalty discount, as well. I just renewed at the end of February. The March bill (first bill in the new format) reflected the discount. The latest bill did not... My new contract, however, did include more "perks" (unlimited text and data plus 200 bonus minutes on all five lines), which in itself saved me $$$ so I'm thinking one will offset the other. Was the 15% discount part of the contract renewal? Yes. However, I feel that I am getting an outstanding value for my dollar so I don't think I will fight too hard.

[kupikunskio]

Part of the reason people have lost their discounts (especially EVP/NVP) during the conversion stems from the way Ensemble applies discounts, is applies separate discount codes to CDMA and iDEN, so if your P2K account had a 20%NVP you should be converted to a 20%EVP, sometimes the discount will apply as simply "EVP20" which IS a 20% discount but for iDEN the CDMA discount would be "CEVP20" note the "c" the reason for the 2 different codes is that some companies have different discounts for CDMA and iDEN so they have to be able to be split.

Say your company gets 20% for both networks, your converted account SHOULD have both EVP20 and CEVP20, but some converted accounts only had EVP20, so you only have a discount for iDEN.

When an inexperienced agent looks in the acct they see EVP20 and say "yes your discount is there" I would ask them to check that ALL proper codes for your acct are there per p-list or Named Accounts List. If they don't know what you are talking about ask to be transferred to iDEN Corp/Gov care, they will fix it or just call them at 800-390-9545.

Ensemble WILL NOT allow discount stacking but a discount and a credit can be applied at the same time, so you can usually be placed back onto what you were on before.

Ensemble is a FAR batter system than P2K, and has tighter controls, and as such the days of agents giving away the farm are gone.

[chillywilly]

Its not that they took it out of their system. Its more of that the new system WILL NOT allow discounts to be stacked. The system will audit your account and take off the lower of the two NVP discounts.

Or if you only have one NVP and then a misc. % discount - it will take off the misc % and leave you NVP (sounds like this is what happened).

So you are only allowed to have one % discount per account/plan.

This would explain why I lost my one 15% discount, but the first billing cycle under the new accounting/billing system still had my 15% discount PLUS my NVP of 15%. So it was there for the first month, now it's gone. I will be calling to see what happened, but it would be nice to know if they can even put it back.

Doesn't Sprint have to notify a change to your bill, even if it's when a discount is removed?

[chillywilly]

Looks like I lost my 15% loyalty discount, as well. I just renewed at the end of February. The March bill (first bill in the new format) reflected the discount. The latest bill did not... My new contract, however, did include more "perks" (unlimited text and data plus 200 bonus minutes on all five lines), which in itself saved me $$$ so I'm thinking one will offset the other. Was the 15% discount part of the contract renewal? Yes. However, I feel that I am getting an outstanding value for my dollar so I don't think I will fight too hard.

As I mentioned in the post above, same thing happened to me. If you contact them, let us know here what their response was and what the outcome is.

[He123321]

I know a few people that have tried everything possible to get their discounts back, but no luck. Some of them had their contracts completely removed.

The new chief is cleaning house, and he wants the odor that the last CEO left behind gone LOL.

[shaown]

Excellent!!!!
I just got switched to Ensemble, and preserved my 25% NVP and 15% loyalty discount this month, but expect it to disappear next month. That means I should be able to get OOC, I had like 18 months left on my three lines.
-Shaown

[He123321]

Only if your contract is attached to the discount.

[chillywilly]

Just got off the phone with Sprint CS and spoke to Billing about losing my discounts.

Read the following post for all of the details:
http://www.sprintusers.com/forum/showpost.php?p=1793895&postcount=2397

[Wayne 1]

Has anyone ever received notification prior to the axe (on contracted discounts) coming down?

[chillywilly]

Has anyone ever received notification prior to the axe (on contracted discounts) coming down?

I didn't. I mentioend that on my call to billing yesterday and was told in one way or another that "that isn't something that we notify on" to which my reply was "that would be nice so we could plan for an increased bill", especially for those that are on automatic payments.

[He123321]

Has anyone ever received notification prior to the axe (on contracted discounts) coming down?


I never got a notice, but I did get a shock when I saw my last bill. :hee::deal:

[spdracer53]

we got moved over in feb and i lost my free 7pm nights.

on our 4 lines we get 25% off, but for some reason 2 of the lines are at 27% and the other 2 at 25%

[He123321]

I think Sprint is going to have an OK 2nd Q LOL. I know a ton of people that have lost discounts, credits, and freebies with no getting them back.

[Nimrod3]

I spoke to everyone possible, including executive & their managers. Not only did they end up saying no way jose, they also said they won't let me out of my contract. I filed a BBB report, even though they said that won't help me any as "it shouldn't have been allowed in the first place", and that it would go back to the executive team anyway. Well, maybe they thought it was empty threats or something, but i think people need to show them that they can't just f*** around with other people's money like this.

[TheTruckGuy]

I had 15% Loyalty, 10% Corporate Discount & 5% MRC discount. All these were migrated into ensemble correctly, but my 15% Loyalty expired last month along with my contract.. and even if I renew my contract.. they cant put it back in the new system. They say the system limits to either Loyalty or Corporate Employee..

[chillywilly]

jang... that is correct. Can't have two different percentage discounts with Ensemble.

[He123321]

I spoke to everyone possible, including executive & their managers. Not only did they end up saying no way jose, they also said they won't let me out of my contract. I filed a BBB report, even though they said that won't help me any as "it shouldn't have been allowed in the first place", and that it would go back to the executive team anyway. Well, maybe they thought it was empty threats or something, but i think people need to show them that they can't just f*** around with other people's money like this.


If the discounts/credits/freebies were attached to your contract, then the BBB will take care of it. If it's not attached, you'll be SOL. :huh:

[kupikunskio]

I spoke to everyone possible, including executive & their managers. Not only did they end up saying no way jose, they also said they won't let me out of my contract. I filed a BBB report, even though they said that won't help me any as "it shouldn't have been allowed in the first place", and that it would go back to the executive team anyway. Well, maybe they thought it was empty threats or something, but i think people need to show them that they can't just f*** around with other people's money like this.

Were the discounts you had applied in error? Were you getting more than you were entitled to? Were you getting a discount longer than you should have? Sprint is taking the conversion opportunity to clean up some of it's illegitimate discounts, and for which I applaud them for doing so. It is time Sprint stops giving away the farm to too many customers. Everyone knew that they could bully Sprint into giving them whatever they wanted. Many of these customers that are complaining that the lost discounts were not entitled to them as it is, with a few that lost legitimate discounts to which they were entitled, and to which I hope you do get them back.


Now if what you had was legitimate and tied to your contract they should give it back, now if you spoke to Exec Care and they said no then I highly suspect that either you were receiving a discount you should not have been OR you were receiving it longer than you should have been, for example if you had a 15% discount for 24 months for a 24 month contract extension, but had been receiving it for 27 months Sprint has the right to remove that discount, you are no longer entitled to it.

This whole situation makes me feel:
-As a customer: "That sucks"
-As a stockholder: "Bout' damn time"

[bcaroo]

If the discounts/credits/freebies were attached to your contract, then the BBB will take care of it. If it's not attached, you'll be SOL. :huh: There will have to be enough evidence to document that your contract was contingent upon those credits. There may be some solution - compromise - but I bet anything restored will now have a clear ending date no matter what they tell you.

Were the discounts you had applied in error? Were you getting more than you were entitled to? Were you getting a discount longer than you should have? Sprint is taking the conversion opportunity to clean up some of it's illegitimate discounts, and for which I applaud them for doing so. It is time Sprint stops giving away the farm to too many customers. Everyone knew that they could bully Sprint into giving them whatever they wanted. Many of these customers that are complaining that the lost discounts were not entitled to them as it is, with a few that lost legitimate discounts to which they were entitled, and to which I hope you do get them back.

Now if what you had was legitimate and tied to your contract they should give it back, now if you spoke to Exec Care and they said no then I highly suspect that either you were receiving a discount you should not have been OR you were receiving it longer than you should have been, for example if you had a 15% discount for 24 months for a 24 month contract extension, but had been receiving it for 27 months Sprint has the right to remove that discount, you are no longer entitled to it.

This whole situation makes me feel:
-As a customer: "That sucks"
-As a stockholder: "Bout' damn time"
:good:

[He123321]

There will have to be enough evidence to document that your contract was contingent upon those credits. There may be some solution - compromise - but I bet anything restored will now have a clear ending date no matter what they tell you.


:good:


They tried the BS with me, but the BBB stepped in nicely. :deal:

[bugheman]

I guess that it seems like Sprint is looking to "add revenue" by eliminating some discounts. Great thing for them is that it stops the BS that people ask for when they do, Sad thing for them is that they are going to lose a lot of clients by not alerting them of the lack of honoring agreements that they gave out.
If you are paying over $100 per month, that seems like enough to support what sprint wants for phone service unless you call the moon every day.

[kupikunskio]

I guess that it seems like Sprint is looking to "add revenue" by eliminating some discounts. Great thing for them is that it stops the BS that people ask for when they do, Sad thing for them is that they are going to lose a lot of clients by not alerting them of the lack of honoring agreements that they gave out.
If you are paying over $100 per month, that seems like enough to support what sprint wants for phone service unless you call the moon every day.

Very few of these customers are paying anywhere near $100 a month, a vast majority of high discount customers are low ARPU. Most high ARPU customers are low discount.

I agree that people who are entitled to the discount should be able to keep, but again I applaud Sprint for cleaning up this area, and removing invalid, expired and illigitimate discounts. Looks like the free ride is over... to that I say good.

One final note, a lot of the people who lost stacked discounts because they were invalid are huffing and puffing, but the bottom line is they will live with it, they won't go anywhere else. Why? They are still getting a better deal without the additional discount than they would get with other carriers.

[He123321]

One final note, a lot of the people who lost stacked discounts because they were invalid are huffing and puffing, but the bottom line is they will live with it, they won't go anywhere else. Why? They are still getting a better deal without the additional discount than they would get with other carriers.


And Sprint knows it. :tu:

[HPLouis]

Sprint looks like they're comping people for losing the discounts. I lost a few discounts and Sprint just gave me 6pm nights, UL texts and a couple of others to make up for it.

Also, I spend close to $200 a month after taxes with this plan. I don't have any overages, subscriptions, etc. so that $200 is straight plan and add ons every month.

[kupikunskio]

Sprint looks like they're comping people for losing the discounts. I lost a few discounts and Sprint just gave me 6pm nights, UL texts and a couple of others to make up for it.

Also, I spend close to $200 a month after taxes with this plan. I don't have any overages, subscriptions, etc. so that $200 is straight plan and add ons every month.

Even if Sprint didn't give you those things you would still be cheaper than other carriers after your NVP/EVP discounts. $200 for 5 lines really isn't that much, it's an ARPU of less than $40 a month, you are actually on the low end of ARPU.

[chillywilly]

Sprint looks like they're comping people for losing the discounts. I lost a few discounts and Sprint just gave me 6pm nights, UL texts and a couple of others to make up for it.

They did this for me when I lost credits and a discount. Getting txt and vision free to make up for it. Which helped a lot.

[chillywilly]

One final note, a lot of the people who lost stacked discounts because they were invalid are huffing and puffing, but the bottom line is they will live with it, they won't go anywhere else. Why? They are still getting a better deal without the additional discount than they would get with other carriers.

Well, it helps that AT&T and Verizon are way over priced for many of their services and plans. Even if you got no discounts at all with Sprint, it would still be cheaper. I have several friends with Verizon that are paying twice as much for half the minutes and similar features compared to my plan without including my comp's and discounts.

[He123321]

I to was offer free data, and text to make up the $ difference, but nah. Getting my old contract back was more important for me.

[HPLouis]

Even if Sprint didn't give you those things you would still be cheaper than other carriers after your NVP/EVP discounts. $200 for 5 lines really isn't that much, it's an ARPU of less than $40 a month, you are actually on the low end of ARPU.

Not really. I have Verizon here at my job and I could have easily gotten a comparable plan with these 5 lines for less than what I pay with Sprint. My job gives me a BlackBerry with Verizon service and Verizon give the job special pricing that we can also use. I stay with Sprint is because of the F&F plan. I never have to worry about overages. The unlimited internet is another reason too. Also, I've been with Sprint since 2000 so I haven't found a real reason to change as of yet. Besides a few hiccups, Sprint has been good to me.

I'm not here for price. I never shop for price because when you go for lowest price, you also get low quality. Whenever I talk to Sprint reps, that's the first thing they say, "Our plan are cheaper." I tell then that's nothing to brag about. T-Mobile's plans are cheaper but they never brag about that. They brag about how they're constantly rated highest on J.D. Power surveys.

[HPLouis]

I to was offer free data, and text to make up the $ difference, but nah. Getting my old contract back was more important for me.

I agree. Looking at some of these new plans, I am not planning on releasing my death grip on what I have. I don't really need 2500 minutes (I use around 1500) but when I try to go to a lower minute F&F plan, I'm told that they don't have it anymore. I really don't want to change to a plan with $0.40 a minute overages. I don't want to get a big bill if I ever go over.

[chillywilly]

HPLouis... you must have a corporate plan to get Verizon rates cheaper than Sprint. Everyone that I know that has their own Verizon plan pays through the nose every month.

[HPLouis]

HPLouis... you must have a corporate plan to get Verizon rates cheaper than Sprint. Everyone that I know that has their own Verizon plan pays through the nose every month.

Yes, but even though the plan with Verizon will be cheaper, I won't be able to get the F&F plan and I will never give up my death grip on this plan. Even if I get a Power Pack plan with the minutes that I use a month, (around 1400), it'll only save me $25 a month (89.99 PP 1400 plan versus 115.99 F&F 2500 min plan).

When I used to have a F&C plan, I was always worrying about going over my minutes. I was always checking my mins online. Now with 2500 mins, I am always 1000 or so under my minutes so I never have to check them. Also, if I ever do go over, I only have to worry about $10 for 200 mins overages. I've heard stories about people having something catastrophic happen and they go over their minutes in a month and are hit with a whopping bill. With this plan, I'll never have to worry about that.

As long as Sprint lets me keep this plan, I'm Sprint's for life.

As you can probably guess, I really love my plan.

Henry

[chillywilly]

As you can probably guess, I really love my plan.

Henry

Nice. I love my plan, too and am in the same minutes usage situation. I have 2000 mins, but most months I use maybe 1200.... so there is always a buffer for those rare months I need more.

My plan, my phone and a few other things are why I stay with Sprint.

[kupikunskio]

...T-Mobile's plans are cheaper but they never brag about that. They brag about how they're constantly rated highest on J.D. Power surveys.

They don't brag about cheaper? Yes they do, that's exactly what they do. Also they cant brag about (and don't - EVER) coverage because that sucks with them. I lived in a city of about 35,000 and T-Mo got 1-2 bars on the street, none inside my house, you had to stand by a window to get any reception. The ironic thing? this city is less than 80 miles from T-Mo's HQ. I might point out that this area was one of the first to ever get T-Mo when they started as VoiceStream way back in 2001, and the service is still terrible there.

T-Mo's coverage is terrible, so they advertise heavily based on price: 1k minutes for $40! Seems like advertising on price to me.

[HPLouis]

The T-Mobile stores I see in NYC have the pictures and cut-outs of the J.D. Power awards right in the stores. They also heavily advertise their phones. Everyone knows what a SideKick is. Everyone knows what Fav-5 is. Even that stupid ringtone that T-Mobile has is an advertisement. Whenever I hear it, I know that is a T-Mobile phone. The stores have pictures of Dwayne Wade plastered all over them. The T-Mobile stores around here are always packed. Sprint had two stores on Broadway and they're both always empty. My brother has T-Mobile service and he never has a problem with coverage. Of course this is NYC so the coverage will be good with all the carriers.

T-Mobile show their prices but all stores do that. When I talk to the reps, they talk about their customer service and ratings. When I walk into the store, they come running to me asking me if I need help. When I tell them I'm on Sprint, they've never told me that their plans are cheaper. They tell me about their customer service and the Fav-5 crap or whatever it is. They talk about their phones. I can't even get the Sprint tech to sit up in his chair when I'm trying to talk to him about the problems with my phone.

My biggest gripe with some Sprint reps is when someone complains, they say, "You won't find this service cheaper anywhere else" or "Verizon won't give you this plan for this cheap." I feel that is the worst way to advertise your services. Whenever a rep tells me that, I tell them that all that does is make me want to go to Verizon. It's like they're daring me to find a cheaper plan, and I can, and so can others. Why not accentuate the positives instead of cheap service? I'd rather a rep tell me that I've got a great plan that isn't being offered anywhere else and that Sprint is on the forefront of the broadband revolution. I'd rather them tell me that the Instict is coming out soon and that it's won awards at CITA. I'd rather hear about the phones and the services provided besides how it's cheaper than the others. If price was such an important factor, than Sprint wouldn't be losing so many customers. Verizon and AT&T are more expensive but they're gaining millions of customers per quarter while Sprint is losing millions.

This is just my $0.02. Sorry about the rant, it's just that it really bothers me when people mention lowest price as a major factor. People will always equate lowest price to low quality so I feel that Sprint needs to change from "lowest price" to "best value." The Simply Everything plan should not be advertised as lowest price unlimited plan. It should be advertised as the best value unlimited plan.

[kupikunskio]

A couple things, T-Mo's slogan for many years was "Get More" in reference to minutes to price, if that's not advertising based on price I don't know what is. T-Mo HEAVILY advertised that their 1000 minute 39.99 plan was "The best value in wireless" That sounds like price advertising to me.

T-Mo also has the smallest native network of any of the major carriers, and most people admit they have the worst coverage of any of the major carriers.

To say that T-Mo doesn't advertise or tout low prices is wrong.

Sprint never advertised the Simply Everything as the cheapest unlimited plan, they advertise it as the ability to do whatever you want without watching the clock or worrying about the 'meter' running. The plan is 99.99 same as everyone else, so it's not cheaper.

If Sprint wanted to advertise cheap unlimited they would talk about the 89.99 unlimited plan that includes unlimited text. I have never seen or heard of a single commercial about that plan at all.

So if want unlimited from a major post paid carrier Sprint is cheapest at 89.99, but they don't proclaim that, so I don't know where you saying they are advertising that is coming from.

[HPLouis]

A couple things, T-Mo's slogan for many years was "Get More" in reference to minutes to price, if that's not advertising based on price I don't know what is. T-Mo HEAVILY advertised that their 1000 minute 39.99 plan was "The best value in wireless" That sounds like price advertising to me.

T-Mo also has the smallest native network of any of the major carriers, and most people admit they have the worst coverage of any of the major carriers.

To say that T-Mo doesn't advertise or tout low prices is wrong.

Sprint never advertised the Simply Everything as the cheapest unlimited plan, they advertise it as the ability to do whatever you want without watching the clock or worrying about the 'meter' running. The plan is 99.99 same as everyone else, so it's not cheaper.

If Sprint wanted to advertise cheap unlimited they would talk about the 89.99 unlimited plan that includes unlimited text. I have never seen or heard of a single commercial about that plan at all.

So if want unlimited from a major post paid carrier Sprint is cheapest at 89.99, but they don't proclaim that, so I don't know where you saying they are advertising that is coming from.

I'm talking about what I'm seeing advertised on storefronts in New York City. T-Mobile may have crappy coverage (outside of NYC), and I agree with you there but they must be doing something right if they're pulling customers by the millions (even with crappy coverage, outside of NYC) while Sprint is losing them by the millions (and Sprint has great coverage. I travel alot and never have a complaint). T-Mobile's coverage isn't that crappy here though. Like I said, my brother has it and he doesn't have a problem. He actually left Sprint to go to T-Mobile once he saw all of his friends going there.

When you see a T-Mobile commercial, what do you see? You see Charles Barkley and Dwayne Wade. You see that commercial with the Altel guy and the Verizon guy, etc. You hear the ringtone. When you walk into a store in Manhattan, you'll see the JD Power awards, you'll see pictures of Dwayne Wade, you'll see huge cutouts of the SideKick 2, etc. That's what they're advertising. The reps talk about their phones and how great their customer service is and how they're won awards. They're selling that, at least from what I see out here.

When I walk into any of the two Sprint stores out here on Broadway, it's a whole different attitude and they do brag about how their prices are cheaper than Verizon or AT&T. I've actually heard reps there tell people to go down to Broadway and Worth and check out the Verizon store and see how much more expensive their plans are. I don't think that's the way to do business. That's just my $0.02 though. I could be wrong.

Henry

[kupikunskio]

I'm talking about what I'm seeing advertised on storefronts in New York City. T-Mobile may have crappy coverage (outside of NYC), and I agree with you there but they must be doing something right if they're pulling customers by the millions (even with crappy coverage, outside of NYC) while Sprint is losing them by the millions (and Sprint has great coverage. I travel alot and never have a complaint). T-Mobile's coverage isn't that crappy here though. Like I said, my brother has it and he doesn't have a problem. He actually left Sprint to go to T-Mobile once he saw all of his friends going there.

When you see a T-Mobile commercial, what do you see? You see Charles Barkley and Dwayne Wade. You see that commercial with the Altel guy and the Verizon guy, etc. You hear the ringtone. When you walk into a store in Manhattan, you'll see the JD Power awards, you'll see pictures of Dwayne Wade, you'll see huge cutouts of the SideKick 2, etc. That's what they're advertising. The reps talk about their phones and how great their customer service is and how they're won awards. They're selling that, at least from what I see out here.

When I walk into any of the two Sprint stores out here on Broadway, it's a whole different attitude and they do brag about how their prices are cheaper than Verizon or AT&T. I've actually heard reps there tell people to go down to Broadway and Worth and check out the Verizon store and see how much more expensive their plans are. I don't think that's the way to do business. That's just my $0.02 though. I could be wrong.

Henry

I don't know why you keep saying there are only two sprint stores in your area, there are 36 Corporate owned or Exclusive dealers withing a 5 mile radius of 10027.

The reps that told you to go to a Verizon store should be fired.

The Sprint stores near me are usually packed, so maybe in NY people love T-Mo but that certainly doesn't hold true in the Seattle area (where I lived for 25 years) which happens to be home of T-Mo, and it certainly doesn't hold true in my new area in Michigan.

[HPLouis]

I don't know why you keep saying there are only two sprint stores in your area, there are 36 Corporate owned or Exclusive dealers withing a 5 mile radius of 10027.

The reps that told you to go to a Verizon store should be fired.

The Sprint stores near me are usually packed, so maybe in NY people love T-Mo but that certainly doesn't hold true in the Seattle area (where I lived for 25 years) which happens to be home of T-Mo, and it certainly doesn't hold true in my new area in Michigan.

You are correct. There are more than two stores out here but they two that I talk about are the closest ones to me. Maybe the reason why the stores that are close to me are empty is because there are so many other stores in the area. Who knows. I think Sprint has a great service and I just feel that they (or at least the few reps that I've encountered) can do a better job of advertising it. I work in acquisitions and it really bothers me when people use price as a major selling or buying point. Whenever I've worked an acquisition where the major deciding factor was price, we always received poor quailty or service behind it. That's why when people mention price, it bothers me. I know it has to be done and many times it is the major variable, but I just feel that when the reps are telling me that they've got the cheapest plans, it cheapens the service and that's not the image I feel that Sprint as a company should have.

[bugheman]

Very few of these customers are paying anywhere near $100 a month, a vast majority of high discount customers are low ARPU. Most high ARPU customers are low discount.

I agree that people who are entitled to the discount should be able to keep, but again I applaud Sprint for cleaning up this area, and removing invalid, expired and illigitimate discounts. Looks like the free ride is over... to that I say good.

One final note, a lot of the people who lost stacked discounts because they were invalid are huffing and puffing, but the bottom line is they will live with it, they won't go anywhere else. Why? They are still getting a better deal without the additional discount than they would get with other carriers.

Kind of sad, but kind of true. It just doesn't look good to eliminate some discounts when the economy is dying. :bang::bang:


2 lines, 2100 MIN, UNLIM TXT, N+W at 7, PM, the "phone insurance", free roaming option, no vision or picture (would like to have if I can't get that 20% disc or a smart phone)
Small corp discount------ approx $130

PS How does the pick 5 work again???

I JUST LOVE THIS JOB!!!

[He123321]

It just doesn't look good to eliminate some discounts when the economy is dying. :bang::bang:




Do you think at&t, or Verizon are worrying about the economy?

[bugheman]

Do you think at&t, or Verizon are worrying about the economy?

Can't say that anyone thinks about the economy - they only think about competition and making money--- however the same problems that befell the terrible cellular one and other companies that could not compete will take them out if they are not careful to observe what the client wants and needs....

No one can/should take a hit and lose a whole lot of money just to try and chase a dollar - hence the recent TERRIBLE real estate market. The same thing happened with new car sales around 1995. I am in the automotive business, and I remember back then a 1992 Nissan 300Z and/or Toyota supra costing upwards of 30-40K. Now you can get the same nissan (350Z) for the same dollars. There is a point where you can't just raise pricing and not lose sales....

HOLLA!!!

PS should I be talking to you if you are a Giants fan????
GO BEARS!!!

:):)

[He123321]

HOLLA!!!

PS should I be talking to you if you are a Giants fan????
GO BEARS!!!

:):)

G-Men fan-4-life here.

[He123321]

Man I just got my 3rd bill, and losing that 20% is killing me. Losing that % just lost Sprint 2 add a line on my part, and 1 on my wifes part.

[chillywilly]

Man I just got my 3rd bill, and losing that 20% is killing me. Losing that % just lost Sprint 2 add a line on my part, and 1 on my wifes part.

I hear ya... I did the same "killing me" phrase when I got my last bill without the discounts.

[He123321]

I need to do a sig like you Chilly LOL.

[chillywilly]

I'm trying to get it back to where I was before. Thanks to the last two calls to CS, I'm at the $127, which is better than the $154 it was with last months bill.

[He123321]

I'm not calling Sprint unless I have a serious issue. I done doing contracts with Sprint.

[d1ucant4get]

I have been with Sprint for 5 years though the think its 3 because that is when I was changed to a corporate acct with an NVP discount.

I have 5 lines, all expiring at different times, 3 of which are ooc this year - oh yeah, leverage, oh yeah. Anyway last month my bill jumped to $300+ when in previous months it was only $115-125. I called cs and 1st explained why I was recieving various credits and the rep then placed me on hold for 2-3 minutes came back and told me all credits were back in place. She said the billing conversion had removed some and others had expired but the notes on my account coioncided with everything I had told her and she and her supervisor had corrected everything. They had even added on a credit I admitted experied last December. I had suggested she review just the bills from this year to get an idea of what credits we had since some had expired in December.

Still, I have begun forcing my sister and brother into getting phones in their own names. I am tired of collecting bill payments like rent and threatening to take their phones away. They are 19 and 29.

[MilitaryMan]

Haha

Yeah I imagine I'll be paying for my parents and kids cellphones forever ...

I gave my parents a cell phone for Christmas one year and told them it was their "recurring " gift . I told them I will pay for all the cost associated with the cell and that is their Christmas and Birthday Gifts so at least I never have to figure that out anymore.

[He123321]

I feel bad for the customers that have 5+ line, and end up losing those loyalty discounts. I can picture their faces when they open those bills.

[d1ucant4get]

YOu should have saw my face. I called in hysterical. I had to ask the rep to give me a sec to gather my thoughts because I was so surprised by the bill. I then apologized to her. She was really understanding.

Our fives lines are for my husband and I, my sister, my brother and my mother. Most of my family has family plans. They work so well for us and the majority of my family is on either sprint or nextel. I have 25 cousins. One has 7 phones for her, her husband and kids. We love mobile to mobile but if one or two groups left for another cell company I am sure we would all evenutally follow. That is the only way to keep costs down.


F&F 1500min + 180bonus min 89.99-20% = $8(total) unlimited text for 5 lines + $0 v/pv all 5 lines + $0 mobile to mobile + nw@6 for $10(total) + $0 for 3 additional lines (was$9.99 each) + nvp 23% + insurance costs. The freebies make up for the original plan we had 2.5 years ago and was tricked off and could not get back because no loner offered. Our current plan and discounts are maintained because of the original oops from a rep.

[He123321]

Me, and the wife are in the same boat as you. We have a large group dropping Sprint, and it's killing our a/t min. We are trying to hold on for a while, but time will soon run out for us together with Sprint.

[YankeeFan01]

Still, I have begun forcing my sister and brother into getting phones in their own names. I am tired of collecting bill payments like rent and threatening to take their phones away. They are 19 and 29.

i have a 17, 13, and 11 year old on mine, the oldest pays twenty, and the younger ones pay ten a month. It's not about the money for me though, it's more about teaching them how to get used to bills lol

[He123321]

It's not about the money for me though, it's more about teaching them how to get used to bills lol


I see nothing wrong with teaching them early. :tu:

[Nimrod3]

Exec svc, after going back and forth with her manager (yea right) for a week said "sorry, but even if you go to BBB it will still come to ME and i will tell them the exact same thing".

BUT, BBB stepped in and said :deal: , and someone from exec. called me back and said they will try X and Y and monitor my bills to make sure things are working out as they're supposed to, as my bill shouldn't change month to month with no changes on my end.

So, long story short (and lesson learned), if Sprint doesn't deal properly the first time, don't bother with a second, third, and fifteenth. Write the letter to BBB and save yourself some time. Let the lawyers duke it out.

[He123321]

I see Sprint is getting many BBB complaints, and the reps are trying the don't get BBB involed because nothing is going to happen BS. :hee: Sure ok. :rolleyes:

[gaylordfocker]

Lost my 10% loyalty.

And vision is no longer half price on sublines apparently.

Bill went up a bit.

[jayhuffdaddy]

Just sent my BBB complaint! How long did it take you guys to hear back?

[He123321]

Just sent my BBB complaint! How long did it take you guys to hear back?


It took mine about 2 1/2 weeks for Sprint to call my about the BBB complaint.

[MISTRESS]

I better go and check my add-ons right away. :fingers:

[tool1075]

wanted to share my story as well:

I have been paying about $50 TOTAL per month, for a long time.

This is for 2 phones, 1000 anytime minutes, unlimited N&W 7pm, unlimited PV on my main line, 500 text for each line, pick3 on each line, free roaming, yada yada.

Pretty great deal, and that's why I've stuck with Sprint. Well, like so many of you, when the billing system changed, I got hit pretty bad.

So, I called. And I called. And I emailed. I had a GOVERNMENT employee discount that got taken away. You know why they told me it went away?:

"Sir, your discount went away through a system error" Fair enough

"And, I regret to inform you that I can not access your account, because you have to use a whole different department now. Government employee discount accounts are handled through a separate department" um, okay

So, I called. And called. And emailed. Again, and again, and again.

I got conflicting stories from reps, e-care, everyone. I documented it all.

I put it ALL together, and sent ONE BIG E-CARE email.

I now have:

2 lines
1000 shared any time minutes
N&W 7pm
unlimited text messages on main line
unlimited power vision on main line
500 text on second line
pick 3 both lines
free roaming
$50/month TOTAL (after taxes and everything)

So, I'm back to my original deal, but I actually came out on top. They gave me unlimited text, because of a tech support screw up.

As long as Sprint's billing system doesn't change again, I think I'll be with them forever lol.

[t0mmyr]

ecare seems to be much much better now then before. i sent them a compliment in the past month after they helped me and they seemed very happy to receive it. actually it was a compliment directed to one person, Andy R. I remembered he helped me to my satisfaction in the past and helped me once again

[kupikunskio]

Everyone is conveniently overlooking that Sprint has a roughly 2 to 1 win rate through the BBB, as everyone goes crying foul to the BBB, who then says to Sprint "what's the deal with this?" Sprint explains and BBB sides with Sprint. So for every 3 complaints to the BBB 2 are decided in Sprint's favor... So they must not be at fault for EVERYTHING?

I have said this before and I will say it again: To those who lost VALID discounts I hope you get them back and use whatever tools you have at your disposal, but to those who lost invalid discounts PLEASE stop crying to everybody and their brother, really you are just wasting everyone's time. Accept that you got discounts you weren't supposed to and Sprint caught on and corrected the issue, just be glad they aren't trying to recover that money, as you weren't entitled to it.

[Shoshana]

Lost my 10% loyalty.

And vision is no longer half price on sublines apparently.

Bill went up a bit.

We still have PowerVision half price on our second line ...

[t0mmyr]

whas an invalid discount? and how did people get those in the past? wouldnt a sprint rep have to give it to them and then wouldnt that make it a valid discount then?

[kupikunskio]

whas an invalid discount? and how did people get those in the past? wouldnt a sprint rep have to give it to them and then wouldnt that make it a valid discount then?

Being that a rep added it, does not make it valid.

An invalid discount could be a number of things with illegitimately obtained discounts being the most prolific, and expired discounts being the second most common, but could be invalid for any number of reasons.

A good example of an invalid discount is you were offered a 15% discount for signing a new contract, with the discount term being 24 months (contract and discount expiring same time) but the discount didn't expire after 24 months OR more commonly the 24 months hit and the customer notices that they no longer get discount (because it expired) and demand that it gets placed back on, rep simply looks at last bill and sees that yes, in fact they did get a discount and reapplies it this time without an expiration date. The customer was not entitled to that discount after 24 months, and had it re-added without some incentive for Sprint and becomes invalid, account gets either scripted or manually reviewed and discounts get removed, they then go and complain to BBB or post on the internet how they were treated unfairly and how Sprint took away their discounts.

Another example is when people lie and say they work for a company they don't to obtain NVP, then employee audits are conducted, Sprint finds that they don't in fact work for that company and take away the discount, but the customer still thinks they are entitled even though THEY LIED to get the discount originally.


Although some people posting here are indeed invalid and are not entitled to the discounts, but think because they already had them they should be able to keep come hell or high water. At the same time I know many people lost VALID, LEGITIMATE discounts in conversion, so please don't attack me, what I laid out was an example of a couple invalid discounts. For those with valid discounts that were lost, again I hope you get them back and should fight to do so any way you can.

[Perveeus]

We shall see I guess... all these people complain about Sprint this Sprint that (not just specifically you, so don't take offense), but I actually wonder how many people actually follow through. If you actually sit down and talk to the other providers, no way are you getting the same features for same amount of cost.

Well over a million just walked off in the last qtr.

[kupikunskio]

Well over a million just walked off in the last qtr.

Please cite your source.

[t0mmyr]

Please cite your source.

"the INTARWEB"


i had an nvp discount that i lost for about 3 months...that was the only discount. that was the only discount i ever had and had it for about 2 years. i've been with sprint/nextel for 4 years and lost it in feb mysteriously. on jan 31st i called in to cancel my 2 lines because my bill grew higher after the new tax introduction and the retentions rep offered a 10 dollar recurring credit for as long as i kept my account with sprint if i stayed so i took the offer. but my next bill lost the nvp discount and didnt get the 10 credit applied...to this date i still havent gotten a single 10 recurring credit without getting it manually applied as a good faith credit after calling in. retention reps have verified the code is valid and listed in my discounts...and i did manage to get my nvp discount back but this is the only discount that is being applied by the system now...theres been a few other changes since i lost the account. an es rep changed my plan to a 110 plan and said he put a code on there for 15bucks which will never expire aslong as i keep that plan so that the plan costs 95 a month but even that gets knocked off by the system when my bill generates.

[kupikunskio]

"the INTARWEB"


i had an nvp discount that i lost for about 3 months...that was the only discount. that was the only discount i ever had and had it for about 2 years. i've been with sprint/nextel for 4 years and lost it in feb mysteriously. on jan 31st i called in to cancel my 2 lines because my bill grew higher after the new tax introduction and the retentions rep offered a 10 dollar recurring credit for as long as i kept my account with sprint if i stayed so i took the offer. but my next bill lost the nvp discount and didnt get the 10 credit applied...to this date i still havent gotten a single 10 recurring credit without getting it manually applied as a good faith credit after calling in. retention reps have verified the code is valid and listed in my discounts...and i did manage to get my nvp discount back but this is the only discount that is being applied by the system now...theres been a few other changes since i lost the account. an es rep changed my plan to a 110 plan and said he put a code on there for 15bucks which will never expire aslong as i keep that plan so that the plan costs 95 a month but even that gets knocked off by the system when my bill generates.

See my post earlier in this thread (Post 47) about you NVP discount, this was likely your situation. As far as the $10/$15 thing, if you only have 1 sub you can only have one, not both because of the way discounts are applied by Ensemble/CSM. What plan is $110?

[Perveeus]

Please cite your source.

http://www.marketwatch.com/news/story/sprint-nextel-reports-first-quarter/story.aspx?guid=%7B181FBEE9%2DC26C%2D433B%2D8D5E%2 D1E0E39B311A5%7D&dist=FSQ
http://www.businessweek.com/technology/content/may2008/tc20080512_554528.htm?site=cbs

[chillywilly]

I now have:

2 lines
1000 shared any time minutes
N&W 7pm
unlimited text messages on main line
unlimited power vision on main line
500 text on second line
pick 3 both lines
free roaming
$50/month TOTAL (after taxes and everything)

So, I'm back to my original deal, but I actually came out on top. They gave me unlimited text, because of a tech support screw up.

As long as Sprint's billing system doesn't change again, I think I'll be with them forever lol.

Nice. Very cool to see they are taking care of you.

[t0mmyr]

See my post earlier in this thread (Post 47) about you NVP discount, this was likely your situation. As far as the $10/$15 thing, if you only have 1 sub you can only have one, not both because of the way discounts are applied by Ensemble/CSM. What plan is $110?

its the sprint power pack family 2100 shared ATM. i think its actually 109.99

what do u mean by a sub? i have 2 lines on 1 account.

do u mean the ensemble system will allow 1 nvp discount and 1 recurring credit? but if 2 or more credit codes are listed it will throw everything out?

[kupikunskio]

its the sprint power pack family 2100 shared ATM. i think its actually 109.99

what do u mean by a sub? i have 2 lines on 1 account.

do u mean the ensemble system will allow 1 nvp discount and 1 recurring credit? but if 2 or more credit codes are listed it will throw everything out?

Kind of, it will only allow 1 at the BAN and 1 for each sub. In your case this means yes, but in larger accounts no.

Sorry to cause confusion, when you have both a recurring credit and a discount the system automatically gives you the higher value amount, in your case the discount, the way you acct needs to be set up is that the NVP is at the BAN (account) level and the recurring credit is at the sub (Subscriber) level that way they don't mess with each other and Ensemble does not have to choose, both get applied.

Does that make a little more sense?

*It didn't occur to me about the family plans, I VERY rarely worked with them, that's why it didn't come to mind and I could not figure out what plan was $110.

[kupikunskio]

http://www.marketwatch.com/news/story/sprint-nextel-reports-first-quarter/story.aspx?guid=%7B181FBEE9%2DC26C%2D433B%2D8D5E%2 D1E0E39B311A5%7D&dist=FSQ
http://www.businessweek.com/technology/content/may2008/tc20080512_554528.htm?site=cbs

Thank you.

[MilitaryMan]

Ok, I had reason to call customer service this week and aske if I had been converted to Ensemble yet and if so when. They said I had been converted in Jan 08.

I have a 15% corporate discount stacked with a 15% loyalty discount and it has remained consistent throughout the change. 4 billing cycles since the conversion and no irregularities.

Has anyone else had stacking discounts with out a problem through the conversion?

[He123321]

Ok, I had reason to call customer service this week and aske if I had been converted to Ensemble yet and if so when. They said I had been converted in Jan 08.

I have a 15% corporate discount stacked with a 15% loyalty discount and it has remained consistent throughout the change. 4 billing cycles since the conversion and no irregularities.

Has anyone else had stacking discounts with out a problem through the conversion?

There are a very few lucky ones out there that still have their discounts stacked. :headbang2 But, SHHH keep it to yourself. :p

[bushdiverq]

I emailed dan@sprint.com and they never responded to me about it. I guess they think we will go away.

[He123321]

I emailed dan@sprint.com and they never responded to me about it. I guess they think we will go away.

How long ago did you email Dan? I always wait a week, before I shoot a 2nd one.

[bushdiverq]

How long ago did you email Dan? I always wait a week, before I shoot a 2nd one.

It was last tuesday

[chillywilly]

Ok, I had reason to call customer service this week and aske if I had been converted to Ensemble yet and if so when. They said I had been converted in Jan 08.

I have a 15% corporate discount stacked with a 15% loyalty discount and it has remained consistent throughout the change. 4 billing cycles since the conversion and no irregularities.

Has anyone else had stacking discounts with out a problem through the conversion?

Yes, and as He mentioned, best to keep that one quiet. Most of us here that had stacked discounts lost them with the new billing system. I got lucky and got one month of double dipping under the new billing system.

[He123321]

It was last tuesday

Just send a new one tomorrow, but let them know this is your 2nd attempt.

[operasam]

A good example of an invalid discount is you were offered a 15% discount for signing a new contract, with the discount term being 24 months (contract and discount expiring same time) but the discount didn't expire after 24 months OR more commonly the 24 months hit and the customer notices that they no longer get discount (because it expired) and demand that it gets placed back on, rep simply looks at last bill and sees that yes, in fact they did get a discount and reapplies it this time without an expiration date. The customer was not entitled to that discount after 24 months, and had it re-added without some incentive for Sprint and becomes invalid, account gets either scripted or manually reviewed and discounts get removed, they then go and complain to BBB or post on the internet how they were treated unfairly and how Sprint took away their discounts.

My argument with this is example is Sprint rarely explains the temporary nature of these discounts or recurring credits (many of these complaints involve removal of recurring credits as well). And they never notate an expiration date on the bill or make it clear on the invoice, in any way, that the discount or credit is temporary. Nor will they confirm it in writing even if you ask.
The temporary discounts (such as a loyalty discount) and credits are frequently applied in the middle of a contract and then subsequently expire, without warning, in the middle of a contract.
I have had discounts removed mid-contract without warning. These were discounts that I had confirmed with Sprint would remain in place for the duration of the contract. If they're not willing to stand by their word or put these things in writing they deserve to be held accountable with the BBB.

[kupikunskio]

My argument with this is example is Sprint rarely explains the temporary nature of these discounts or recurring credits (many of these complaints involve removal of recurring credits as well). And they never notate an expiration date on the bill or make it clear on the invoice, in any way, that the discount or credit is temporary. Nor will they confirm it in writing even if you ask.
The temporary discounts (such as a loyalty discount) and credits are frequently applied in the middle of a contract and then subsequently expire, without warning, in the middle of a contract.
I have had discounts removed mid-contract without warning. These were discounts that I had confirmed with Sprint would remain in place for the duration of the contract. If they're not willing to stand by their word or put these things in writing they deserve to be held accountable with the BBB.

No discounts are permanent, not even NVP/EVP as even those change from time to time. Even if the agent doesn't tell you that the discount is linked to the SA, if it expires you are out of contract and can choose to either renegotiate or leave or go month to month without. You are in the drivers seat, not Sprint.

My example above was an example of INVALID discounts, and all along I have said that if you have a legitimate discount I believe you should be able to obtain and keep it, and in fact have helped several people obtain/fix their discounts.

There is no debating that Sprint has many freeloaders getting discounts or recurring credits they don't deserve and aren't entitled to. Sprint may have neglected staying on top of who should or shouldn't be getting what, but that doesn't mean they are wrong for cleaning things up.

[Audiodave]

Hello,
I'm pretty sure I am on the new billing system and have managed to keep my 20% loyalty and 15% Nv discount. It won't surprise me if the 15 goes away at some point though but I'll keep my fingers crossed.

I would be OOC July-1 and based on the info on here I decided not to try for any more freebies (have the discounts, free vision on 1 line, 7P NW and the usual others) on a F&F800 plan w/ 1 AAP. (Been w/ Sprint for 13 yrs)

For renewing the CSR offered me a $50 CR on each line and the standard $150 per new phone credit.

We'll see in the coming cycles if anything got screwed up. Until recently I had a single CSR I worked with in retentions on any plan changes but she is no longer there (the Abq NM center) so I hope everything sticks!!!!!

Dave

[He123321]

I just spoke to a Sprint customer that is 3 months into the new billing cycle, and still has his stacked discounts. I guess there are still a few lucky ones out there.

[kupikunskio]

I just spoke to a Sprint customer that is 3 months into the new billing cycle, and still has his stacked discounts. I guess there are still a few lucky ones out there.

I think you mean into conversion, a cycle is only a month.

[He123321]

I think you mean into conversion, a cycle is only a month.

:lol: man I need some coffee bad.

[bushdiverq]

They are really olding out on multiple discounts. I guess the would take a loss on customers then 20% of someones bill.

[kupikunskio]

:lol: man I need some coffee bad.

No worries, we all have days like that...

[He123321]

Anyone else in this thread recieving pm's from 1 post having members? Most start out their pm's with I'm not a Sprint rep LOL.

[bushdiverq]

"I am not a rep, but you should pay sprint more money."

[kupikunskio]

Anyone else in this thread recieving pm's from 1 post having members? Most start out their pm's with I'm not a Sprint rep LOL.

No, but what are they saying/asking?

[He123321]

No, but what are they saying/asking?

They want to know what I know. :lol:

[meme2]

Ok, I had reason to call customer service this week and aske if I had been converted to Ensemble yet and if so when. They said I had been converted in Jan 08.

I have a 15% corporate discount stacked with a 15% loyalty discount and it has remained consistent throughout the change. 4 billing cycles since the conversion and no irregularities.

Has anyone else had stacking discounts with out a problem through the conversion?

Since being converted to Ensemble, I have went through 2 billing cycles so far and the loyalty(20%) plus employee/corporate discount (10%) are both intact. My next bill will be on the 1st, I am anxiously awaiting my 3rd bill since Ensemble as many of you have said that the stacked discounts get dropped on the 3rd billing cycle.

[ugabuga]

Well here is a update:

Prior to last months bill, both my account and my parents account were receiving the employee discount along with 15% loyalty. Like many here, the loyalty was taken off.

I went ahead and spoke to retentions and supposedly the rep said it was Sprints error and it would be corrected. Now of course, I doubted this but had no choice but to wait to the new bill.

Well lo and behold I look at latest bills for both accounts, and wow the 15% percent Loyalty is back. Will be curious to see if it remains....

[He123321]

Well here is a update:

Prior to last months bill, both my account and my parents account were receiving the employee discount along with 15% loyalty. Like many here, the loyalty was taken off.

I went ahead and spoke to retentions and supposedly the rep said it was Sprints error and it would be corrected. Now of course, I doubted this but had no choice but to wait to the new bill.

Well lo and behold I look at latest bills for both accounts, and wow the 15% percent Loyalty is back. Will be curious to see if it remains....

I've seen this happen a few times now. Customers losing their loyalty discount, but going the retentions route with great results. I wonder what's the diffrence between them, and the unlike ones?

[MilitaryMan]

I was called back by ecare about an unrelated issue and I asked about the discounts dropping off and whether mine would and he explained that I had seemed to keep mine for over 3 months since I was migrated to ensemble so it should stay . he said they did have some problems with accounts losing the stacked discounts during migration but it was a system problem and they were working to correct the issue . who knows ...

[He123321]

I was called back by ecare about an unrelated issue and I asked about the discounts dropping off and whether mine would and he explained that I had seemed to keep mine for over 3 months since I was migrated to ensemble so it should stay . he said they did have some problems with accounts losing the stacked discounts during migration but it was a system problem and they were working to correct the issue . who knows ...


If thats true, many will be happy. :cool:

[chillywilly]

If thats true, many will be happy. :cool:

If MilitaryMan is correct, then you are right.. many will be happy. :)

[jayhuffdaddy]

Sprint contacted me today about my bbb complaint. she did confirm that they did away w/the loyalty discount but she credited the full amount of my text messages for the life of the account. So guess that is better than nothing. I was paying $8 and even that was reduced already from the $15 it is suppose to be. My loyalty discount was 20% by the way. I even said, Dan Hesse is running a tight ship now isn't he and she agreed.

[He123321]

So, its starting to look like a hit & miss as far as getting the loyaty discounts back on.

[joe123]

Lost my 20% as well and my pcs monthly discount.

I too lost my 30% discount with the new Sprint billing system.

It was amazing to hear Sprint tell me very firmly that there was nothing they could do.

It was more amazing to see Sprint fix the problem when I showed my Sprint contract in writing and how I would calling the BBB for Sprint breaking a written contract agreement. :clap:

[meme2]

I too lost my 30% discount with the new Sprint billing system.

It was amazing to hear Sprint tell me very firmly that there was nothing they could do.

It was more amazing to see Sprint fix the problem when I showed my Sprint contract in writing and how I would calling the BBB for Sprint breaking a written contract agreement. :clap:

Joe,
Do keep us updated on the outcome. I don't have a paper contract showing the discounts but I do have the email offer before I agreed on the current contract. And that is thanks to your advice last year.

[He123321]

I too lost my 30% discount with the new Sprint billing system.

It was amazing to hear Sprint tell me very firmly that there was nothing they could do.

It was more amazing to see Sprint fix the problem when I showed my Sprint contract in writing and how I would calling the BBB for Sprint breaking a written contract agreement. :clap:


I wish you luck with that. :fingers:

[joe123]

Joe,
Do keep us updated on the outcome. I don't have a paper contract showing the discounts but I do have the email offer before I agreed on the current contract. And that is thanks to your advice last year.

I will.

I am betting 90% change things will be screwed up for a few more months. Lucky for me that I live for this kind of sh*t - it's a personal challenger :D

[BTSmith]

So, its starting to look like a hit & miss as far as getting the loyaty discounts back on.

No I think you just have to be firm and get to a senior accounts services person. The loyalty discount, if given at the time of contract start is part of your contract. You don't need to show it in writing specifically as it is on your bills from that time

[kupikunskio]

No I think you just have to be firm and get to a senior accounts services person. The loyalty discount, if given at the time of contract start is part of your contract. You don't need to show it in writing specifically as it is on your bills from that time

Actually you do, most of the time. Most of the lost discounts don't have the same start dates as the contracts, so it makes it real hard to prove the contract - discount link and many discounts aren't contract related and those are the ones people are have a real hard time re-obtaining even though some people are entitled to them. They can't get them back because they can't prove it was promised to them, thus you need documentation backing up your claim.

As I ALWAYS say: get it in writing! Anytime you talk to a rep and they make a change that affects your contract in ANY way, tell them to send you an email confirming and outlining the changes, and if it doesn't specify what you did then reply and ask for clarification. It avoids hassles like this down the road....

[meme2]

Today is already the 5th and my bill is still not posted yet (billing cycle starts on the 1st).
My loyalty discount is weirdly stacked (in chronological order of when they were offered to renew contract) 5%,10% & 15%. The 5% is the only one with no expiration date.
On top of this I recently added 10% employee discount cos of my job.

Now it will be interesting to see if Sprint removes all the loyaltly discounts or just the 15%.

I can live with the remaining 5% and 10% plus the 10% employee discount.
Should be anytime now getting my 3rd bill since Ensemble conversion.:fingers:

[MilitaryMan]

yeah mine has not posted either . kinda a pain guessing what I'll be charged this go round.

[kupikunskio]

Today is already the 5th and my bill is still not posted yet (billing cycle starts on the 1st).
My loyalty discount is weirdly stacked (in chronological order of when they were offered to renew contract) 5%,10% & 15%. The 5% is the only one with no expiration date.
On top of this I recently added 10% employee discount cos of my job.

Now it will be interesting to see if Sprint removes all the loyaltly discounts or just the 15%.

I can live with the remaining 5% and 10% plus the 10% employee discount.
Should be anytime now getting my 3rd bill since Ensemble conversion.:fingers:

4 stacked discounts? I hope you the best. Make sure you have any interactions over this in writing, it will probably come in handy.

[meme2]

4 stacked discounts? I hope you the best. Make sure you have any interactions over this in writing, it will probably come in handy.

Well Sprint gave the 5% no strings attached years ago. 15% was offered when I later renewed my contract. But instead of 15% they made it 5% and 10%. Then last year Sprint offered another 15% when I renewed my contract. Hence the 5%, 10% and 15%. Yup my bill has always been complicated to look at but basically it takes the least percentage off first then the larger ones.

[kupikunskio]

Well Sprint gave the 5% no strings attached years ago. 15% was offered when I later renewed my contract. But instead of 15% they made it 5% and 10%. Then last year Sprint offered another 15% when I renewed my contract. Hence the 5%, 10% and 15%. Yup my bill has always been complicated to look at but basically it takes the least percentage off first then the larger ones.

Ensemble is no P2K my friend, and it hates stacked discounts...
Like I said, I wish you the best, and keep it in writing.

[pardesi_bhai]

god do i hate this whole new system bs

[BTSmith]

Ensemble is no P2K my friend, and it hates stacked discounts...
Like I said, I wish you the best, and keep it in writing.

or simply record it. I have played back recordings to sprint with reps stating the offers they made in my contract terms in the past to get back my discounts.

[Shoshana]

Today is already the 5th and my bill is still not posted yet (billing cycle starts on the 1st).
My loyalty discount is weirdly stacked (in chronological order of when they were offered to renew contract) 5%,10% & 15%. The 5% is the only one with no expiration date.
On top of this I recently added 10% employee discount cos of my job.

Now it will be interesting to see if Sprint removes all the loyaltly discounts or just the 15%.

I can live with the remaining 5% and 10% plus the 10% employee discount.
Should be anytime now getting my 3rd bill since Ensemble conversion.:fingers:

Mine hasn't posted yet either.

We lost our loyalty discount on the 3rd Ensemble bill. I emailed ecare and they saw that we did have a loyalty discount and said it would be put back on. They also said we'd get 2 months of a credit = to our discount. We did get that last month. Waiting to see if the credit and or discount shows up tghis month.

On top of that, we were promised a $60 discount this month because of tower problems with one of our phones (I didn't ask for it but I did have to call in a number of times to report the tower problem) and I'm not exactly holding my breath. On top of that, we're paying for PV Plus and all but the Disney Channel has disappeared. Haven't called in yet tho - waiting to see our bill first... ( fix one thing at a time!)

[BTSmith]

We lost our loyalty discount on the 3rd Ensemble bill. I emailed ecare and they saw that we did have a loyalty discount and said it would be put back on.

they just look at the prior bill. That stands as your contract according to my state attorney general office.

According to my SAG they cant force the discount back, but Sprint's ETF is gone "if recurring discounts showing on bills are removed".

[He123321]

I've read a few posts in different forums, and it really demands on the rep that answers your call. Still 50-50 IMO.

[MilitaryMan]

I agree ^^^^^ Gotta have the patience to stick with the back and forth with Sprint until they own up to the promised goodies. If you do not have that patience then

1. Live with retail cost for service (which IMHO is the best in my area of the big three)

2. Jump ship if you need competent Cust. Service

[meme2]

Still waiting on the new bill. Been 10 days since start of billing cycle.

[kupikunskio]

Still waiting on the new bill. Been 10 days since start of billing cycle.

I received mine 9 days (by email) after the cycle ended, would have probably been another 2 days if they mailed it.

[He123321]

Just keep your fingers crossed.

[meme2]

Still no bill. Btw, I do online billing and payment. My billing cycle started on the 1st of the month and today is already the 12th. Oh well, still keeping my fingers crossed. This IS my 3rd bill since migrating to Ensemble. :fingers:

[bushdiverq]

uh oh, it doesnt look good

[He123321]

Well I'm officialy paying $15+tax for the following.

500 a/t
un/l n/w
7 pm nights
m2m
un/l data
un/l text
un/l pic/video

my little bro finally put me on his SWAC plan. :tu:

[kupikunskio]

Well I'm officialy paying $15+tax for the following.

500 a/t
un/l n/w
7 pm nights
m2m
un/l data
un/l text
un/l pic/video

my little bro finally put me on his SWAC plan. :tu:

Uh-oh, you've done it now. All those SERO people are going to be complaining now that they are paying twice as much, and they are going to want to know how to get your plan...

To head it off now: for anyone who does not know what SWAC is, it is an employee account, you MUST be an employee to have one, although an employee can put someone on their account, as an additional line, with the account in their name, meaning they are responsible for the line, the usage and the payment. If you aren't really, really, really good friends or related to (and they trust you to be on their account) an employee, there is NO WAY for you to get this plan.

[He123321]

kupikunskio, you know most members don't read, and just ask anyway LOL.

[kupikunskio]

kupikunskio, you know most members don't read, and just ask anyway LOL.

:hee: So true...
The TEP "What model will I get upgraded to?" threads are a perfect example.

Anyways, enjoy the plan, it can't be beat, even with a large stick.

[sprintrook]

I was on the 109.99 Plan with the following discounts
20% PCS Discount
20% discount
15% employee discount sprint

Just got my most recent bill, they told me I now only have the
15% discount.

I got offered 89.99 For
1400
Free vision/txt/7pm NW/Romain
10 credit/month

What would you do in my shoes? I am no longer in contract and pretty angry about all my discounts being removed.

[MilitaryMan]

Yeah -- My bill just posted online and it looks suspiciously high. :bang:

I can't view it yet as it just posted but I can see the amount.

I know it is not high because of extra min. used sooo..... :irked:

I have a feeling that the delay everyone experienced in their bills is because maybe Sprint, after having practiced stripping the stacked discounts on some accounts, rolled it out to all accounts.

More to come when they finally let me SEE the bill! :(

[sprintrook]

MilitaryMan:I think you are right!

Last Month:
PCS MONTHLY DISCOUNT.......................................... .................................................. -$xx
20% CREDIT............................................ .................................................. ................... -$xx
Employee Discount Sprint 15%............................................... ...................................... -$xx

Now I only have the Employee Discount (I have no idea what this is being that I work from home and never told anyone I worked for a company that gets a discount)

I am wondering if they can remove the Emp Discount and give me back my 20% if it comes down to only being able to keep one discount. Any thoughts?

[MilitaryMan]

Didn't they boot some folks a few months back for constantly calling?

[meme2]

Yeah -- My bill just posted online and it looks suspiciously high. :bang:

I can't view it yet as it just posted but I can see the amount.

I know it is not high because of extra min. used sooo..... :irked:

I have a feeling that the delay everyone experienced in their bills is because maybe Sprint, after having practiced stripping the stacked discounts on some accounts, rolled it out to all accounts.

More to come when they finally let me SEE the bill! :(

Me too. I can only see the amount due but not the break down of the actual bill. And yes it is higher than my previous bills (been 1 year into my contract). However, if this is the actual amount after Sprint removed whatever stacked discounts, then I should just take it and run........
Because it is only about $3.50 higher than last month's bill.

:rolleyes::rolleyes:

[kupikunskio]

Didn't they boot some folks a few months back for constantly calling?

Yeah, but that was for in excess of 300 calls a month.

[MilitaryMan]

Yeah -- My bill just posted online and it looks suspiciously high. :bang:

I can't view it yet as it just posted but I can see the amount.

I know it is not high because of extra min. used sooo..... :irked:

I have a feeling that the delay everyone experienced in their bills is because maybe Sprint, after having practiced stripping the stacked discounts on some accounts, rolled it out to all accounts.

More to come when they finally let me SEE the bill! :(

UPDATE

Ok so I STILL cannot SEE my bill online but I went ahead and emailed Ecare by responding to the email from them back in May indicating a credit that I would receive.

I indicated to them that it looked like my bill was too high this month and could they look at it.

I received a response back 14 hrs later indicating that I was right and that because they had added the Unlimited Power Pack to a line on my account that I had been charged 25 twice (as they charge for the month ahead)

And they indicated the recurring credit that I was promised only got credited once ---

So they fixed that (I CAN see online that my balance owed was decreased 25) :tu:

So I think my stacked discounts are still intact but I'll update when they finally show my bill online.

[bcaroo]

UPDATE

Ok so I STILL cannot SEE my bill online but I went ahead and emailed Ecare by responding to the email from them back in May indicating a credit that I would receive.


So I think my stacked discounts are still intact but I'll update when they finally show my bill online.
Once you see the total online you can see the pdf version of the bill. You have to click the option to select the past months bills and the pdf for the most recent period is there. The online version is updated later.

I do this every month - I also save the pdf file to my computer. Mind you what you will see will NOT reflect the credit but the new total does. The credit actually shows up in the next months statement as an adjustment. It sounds weird but it actually works correctly somehow.

[MilitaryMan]

Once you see the total online you can see the pdf version of the bill. You have to click the option to select the past months bills and the pdf for the most recent period is there. The online version is updated later.

I do this every month - I also save the pdf file to my computer. Mind you what you will see will NOT reflect the credit but the new total does. The credit actually shows up in the next months statement as an adjustment. It sounds weird but it actually works correctly somehow.


WOW -- Thanks for that tip! Your absolutely right --- :tu:

And for this month at least I still have my stacked discounts! :clap:

The pdf was under "Billing History & Analysis "

[meme2]

WOW -- Thanks for that tip! Your absolutely right --- :tu:

And for this month at least I still have my stacked discounts! :clap:

The pdf was under "Billing History & Analysis "

Thanks Bcaroo for pointing to us where we can see the pdf of our bill. Been waiting so long and did not see the online bill.

Anyway, just like MilitaryMan, my stacked discounts are intact at least for another month. But Sprint did not give me credit for my Nts and Weekends starting at 7pm. I have had this since my previous contract. Reason being I am on a Family Fair and Flexible and the Free 7pm and America Roaming supposedly only "built in" for the newer plans(forgot the name). But I have had this for 2 contracts and now it disappeared?

Dare I even ask CSR or Ecare to look into the lost of my Free 7pm and risk them messing with my account and my stacked discounts?

[MilitaryMan]

I'd ask. later today after only having communicated with Ecare and believing all was resolved, I got a call from an Indian accented fellow asking if everything had been resolved to my satisfaction . I said yes and he asked if there was anything else he could do? I laughingly said "not unless you want to throw some bonus minutes my way" . He laughed and said he'd work on that and we said goodbye . 15 minutes later I got a callback from him saying he had adjusted my account for 100 shared anytime minutes. sure enough, I later got the account modification email and it looks like my anytime minutes got bumped up 12 percent from 800 to 900 . not huge. . but like I said before, babystep your way into a great plan. :)

[Shoshana]

Mine hasn't posted yet either.

We lost our loyalty discount on the 3rd Ensemble bill. I emailed ecare and they saw that we did have a loyalty discount and said it would be put back on. They also said we'd get 2 months of a credit = to our discount. We did get that last month. Waiting to see if the credit and or discount shows up tghis month.

On top of that, we were promised a $60 discount this month because of tower problems with one of our phones (I didn't ask for it but I did have to call in a number of times to report the tower problem) and I'm not exactly holding my breath. On top of that, we're paying for PV Plus and all but the Disney Channel has disappeared. Haven't called in yet tho - waiting to see our bill first... ( fix one thing at a time!)

update:

called in, finally got PV problems sorted out. Only took 4 reps, 3 calls and a hangup, but it's fixed.

Account Services rep says - we can't stack discounts. Told her ecare had said they'd give us a reoccurring credit and that we only got it for one month.

She said 'no problem' and said she'd set up the account to get a reoccurring credit till 2010 and then we'd have to call in again. (I was baffled but said... ok) The credit never showed up.

I called AS again and asked them to email her for her to call me back. That's what she told me to do if I needed to. The rep asked why and I explained. He looked up my account and said it wasn't because of the new billing system - it was because it expired! 6 months before our 2 year contract was up!!!

Anyway, he said he emailed her. Waiting for a call back but she'd told me she was off for the next few days.

The 60 credit I never even brought up.

[courtside]

I've been on sero for over 18 months now and I don't know what happened here. I always got the $5.00 service credit for an issue I had with them....My loyalty was suppose to be 10% and I'm suppose to get another 10% for being credit union member but I don't understand why it shows the following:

SERVICE CREDIT
Employee Discount Sprint 15%
PCS MONTHLY DISCOUNT

What is the employee discount sprint?

and What is the PCS monthly discount? Is that the loyalty?


It still comes out the same as I was paying before, but the discounts are showing up differently?

How do I know if I'm on the new ensemble or still on the old system? If I am really on the new ensemble thing, do I have to worry about them taking away any of the discounts shown above because I plan on renewing for another 2 years with retentions. Just want retentions to give me n/w @ 6 is possible or at worse case 7 (i'm at 9 right now)....and possibly one more perk such as change loyalty % up.

[MilitaryMan]

I've been on sero for over 18 months now and I don't know what happened here. I always got the $5.00 service credit for an issue I had with them....My loyalty was suppose to be 10% and I'm suppose to get another 10% for being credit union member but I don't understand why it shows the following:

SERVICE CREDIT
Employee Discount Sprint 15%
PCS MONTHLY DISCOUNT

What is the employee discount sprint?

and What is the PCS monthly discount? Is that the loyalty?


It still comes out the same as I was paying before, but the discounts are showing up differently?

How do I know if I'm on the new ensemble or still on the old system? If I am really on the new ensemble thing, do I have to worry about them taking away any of the discounts shown above because I plan on renewing for another 2 years with retentions. Just want retentions to give me n/w @ 6 is possible or at worse case 7 (i'm at 9 right now)....and possibly one more perk such as change loyalty % up.


Hmmm -- Perhaps Sprint is being a little proActive.

Possible that stacked discounts were stripped by Ensemble and so rather than waiting until another pissed off customer called in, they went in and adjusted the one percentage discount you had remaining UP to compensate and made up the difference with a PCS recurring discount. ??

[courtside]

Hmmm -- Perhaps Sprint is being a little proActive.

Possible that stacked discounts were stripped by Ensemble and so rather than waiting until another pissed off customer called in, they went in and adjusted the one percentage discount you had remaining UP to compensate and made up the difference with a PCS recurring discount. ??

lol if that is true. i havent called in for a perk for over 16 months..the first 2 months I was with them..i tried to get the 2 % off perks..i figure i'm paying them dirt cheap in the first place for being on sero..i dont need any more perks...although n/w starting at 6/7 would be nice for upping my contract another 2 years when its time to renew in 2 months..

[kupikunskio]

I've been on sero for over 18 months now and I don't know what happened here. I always got the $5.00 service credit for an issue I had with them....My loyalty was suppose to be 10% and I'm suppose to get another 10% for being credit union member but I don't understand why it shows the following:

SERVICE CREDIT
Employee Discount Sprint 15%
PCS MONTHLY DISCOUNT

What is the employee discount sprint?

and What is the PCS monthly discount? Is that the loyalty?


It still comes out the same as I was paying before, but the discounts are showing up differently?

How do I know if I'm on the new ensemble or still on the old system? If I am really on the new ensemble thing, do I have to worry about them taking away any of the discounts shown above because I plan on renewing for another 2 years with retentions. Just want retentions to give me n/w @ 6 is possible or at worse case 7 (i'm at 9 right now)....and possibly one more perk such as change loyalty % up.

Sorry to say, you have a fight on your hands, Sprint's official position on SERO all along has been no discounts at all (although tons of people have discounts on it) and they seem to be cracking down. The fact that they left a weird combo in place to sorta make up for it is good, however keep in mind that if you lose your discount completely, you probably won't be able to get it back. Sucks, I know but that's what you get with SERO.

EDIT: The "Employee Discount Sprint 15%" is just different wording for a volume discount, it means you are receiving a discount for working for a company that has negotiated discounts with Sprint.

I'd ask. later today after only having communicated with Ecare and believing all was resolved, I got a call from an Indian accented fellow asking if everything had been resolved to my satisfaction . I said yes and he asked if there was anything else he could do? I laughingly said "not unless you want to throw some bonus minutes my way" . He laughed and said he'd work on that and we said goodbye . 15 minutes later I got a callback from him saying he had adjusted my account for 100 shared anytime minutes. sure enough, I later got the account modification email and it looks like my anytime minutes got bumped up 12 percent from 800 to 900 . not huge. . but like I said before, babystep your way into a great plan. :)

As I have said before, being nice and "not asking" certainly not demanding is they way to get stuff you want, the nicer you are to an agent, the nicer they will be to you. Don't be mad if they say no though, and start yelling or demanding, as that will get you nothing except a note in your account that they denied you request for ________ and why they denied it.

MilitaryMan's post exemplifies that point, and the 'joking' approach usually works well, because it allows the agent an opportunity to say no to something overly outrageous, but also allows them to say yes to something that may not be normal, but isn't over the top, like his bonus minutes. The best time to 'joke' is at the end of the call when they ask if there is anything else they can do for you... This method also minimizes the "I told him no" memos, because customer 'joking' does not have to be noted, but requests do.

[courtside]

thanks for clearing that up ^ but it still doesn't make sense because I shouldn' have a volume discount of 15%..If anything it should be 10% for the credit union I am a member of unless they upped a credit union from 10 to 15%?

If I extend the contract, will they most likely take away the discounts i"m getting?

Also when I look at my account online..it doesn't show up as sero anymore but F&F 500 plan w/ 0$ charges for unlim text, evdo, picture mail, n/w @ 9....

does that mean I'm not on sero anymore but on the fnf so I can still maintain my discounts???

thanks in advance.

[MilitaryMan]

thanks for clearing that up ^ but it still doesn't make sense because I shouldn' have a volume discount of 15%..If anything it should be 10% for the credit union I am a member of unless they upped a credit union from 10 to 15%?

If I extend the contract, will they most likely take away the discounts i"m getting?

Also when I look at my account online..it doesn't show up as sero anymore but F&F 500 plan w/ 0$ charges for unlim text, evdo, picture mail, n/w @ 9....

does that mean I'm not on sero anymore but on the fnf so I can still maintain my discounts???

thanks in advance.

This is very interesting --

Did you sign up for SERO with a REAL email from a Sprint Employee

I wonder if they are starting to automatically clean up SERO of any subscribers that got it under other than its original intent?

In some ways that might be ok since they gave you a comparable plan especially if you want to add aline later.

[kupikunskio]

thanks for clearing that up ^ but it still doesn't make sense because I shouldn' have a volume discount of 15%..If anything it should be 10% for the credit union I am a member of unless they upped a credit union from 10 to 15%?

If I extend the contract, will they most likely take away the discounts i"m getting?

Also when I look at my account online..it doesn't show up as sero anymore but F&F 500 plan w/ 0$ charges for unlim text, evdo, picture mail, n/w @ 9....

does that mean I'm not on sero anymore but on the fnf so I can still maintain my discounts???

thanks in advance.

The credit union discount very well could have changed if it is for membership at a specific CU, I doubt the generic one for CU membership would have increased.

I doubt they would take away discounts for a renewal, but it's not unheard of, I would say if you don't need to renew, then don't.

As far as the plan, SERO plans have always been a version of the F&F plans, but have always been named as SERO online. Some people have posted that they had "mirror" plans of SERO, which were F&F 500/$30 so I would call and check. If you aren't SERO anymore there is no restriction on discounts, except for certain plans (Simply Everything mainly) and certain add ons.

[kupikunskio]

This is very interesting --

Did you sign up for SERO with a REAL email from a Sprint Employee

I wonder if they are starting to automatically clean up SERO of any subscribers that got it under other than its original intent?

In some ways that might be ok since they gave you a comparable plan especially if you want to add aline later.

There have been some people posting that they were being placed on "mirror" plans to SERO, so it's a possibility...

SERO accounts can have more than one line, it depends on your credit, lines just can't share a plan or minutes.

[courtside]

A.) the email I used was a legit sprint employee

B.) to get credit union discount I just mailed ecare and they didn't ask for my credit union..so I'm guessing they put me on a generic code?

C.) I originally signed up for sero about 18 months ago via online using the legit spritnt email addy and my plan used to show up as "Sero 500" but is now showing up as F&F500 but with the sero perks at 0$ charge + my discounts?

Should I call before I start working on retentions (contract renewal) and find out if i'm on the fnf500 and work from there knowing that they can't take away my discounts for being on a F&F plan?

I don't want to get greedy but the only perk I'm looking to get on renewal is

a.)a good price on a smart phone (I currenlty have the 700p)
b.)loyalty discount upped to 15 or 20% (it started at 10%)
c.)n/w starting at 6 if possible or at worst case to 7 because it is at 9 p.m. right now:(

what are some other perks possible..I haven't been following the perks much but I'd like to know what I can choose from and narrow it down to what I really actually need.

[sde780]

Mine shows up as F&F 500 also but it's still a SERO plan, SERO plans are F&F.

I lost my 20% NVP this month, but there's a 10% loyalty discount on my bill right now, should I call them up and renew for that? Can they take it off two months down the road if I renewed for that discount?

[Perveeus]

Lost my EVDO discount credit in February.
So I spent all yesterday trying to get it back.
No luck. They said if was only good for 1 year promotional.

SPCS is starting to sound like Commiecast. They giveth & then they taketh.
These next 6 months till contract's end will be painful but clearly for the first time in 8 years, I may start looking @ alternatives esp. if I am going to pay $160/ per mos & get nickel & dimed for spotty service @ best.

ps:
The ole retention phone # was inoperative so I am not sure who I spoke to...
Does any1 have a direct retention# or Executive# they can provide? The FAQ list seems a little outdated.

[kupikunskio]

A.) the email I used was a legit sprint employee

B.) to get credit union discount I just mailed ecare and they didn't ask for my credit union..so I'm guessing they put me on a generic code?

C.) I originally signed up for sero about 18 months ago via online using the legit spritnt email addy and my plan used to show up as "Sero 500" but is now showing up as F&F500 but with the sero perks at 0$ charge + my discounts?

Should I call before I start working on retentions (contract renewal) and find out if i'm on the fnf500 and work from there knowing that they can't take away my discounts for being on a F&F plan?

I don't want to get greedy but the only perk I'm looking to get on renewal is

a.)a good price on a smart phone (I currenlty have the 700p)
b.)loyalty discount upped to 15 or 20% (it started at 10%)
c.)n/w starting at 6 if possible or at worst case to 7 because it is at 9 p.m. right now:(

what are some other perks possible..I haven't been following the perks much but I'd like to know what I can choose from and narrow it down to what I really actually need.

a.) Renewal would get you good phone pricing, if you are eligible, they aren't really handing out good discounts for phones on SERO anymore beyond the standard new customer stuff.
b.) You can ask, but it is EXTREMELY unlikely anyone would up your discount, and you do run the risk of losing all of your discounts, as Sprint is cracking down on discounts, especially SERO.
c.) Getting 7PM is no problem, just change plans to the current SERO500, and you've got it.

Perks are becoming far and few between lately on SERO, I would do the plan change and then get whatever reduced pricing I could and run with it.

Just remember: get everything in writing!

Mine shows up as F&F 500 also but it's still a SERO plan, SERO plans are F&F.

I lost my 20% NVP this month, but there's a 10% loyalty discount on my bill right now, should I call them up and renew for that? Can they take it off two months down the road if I renewed for that discount?
They would not be able to remove it if it is tied to a SA, but GET IT IN WRITING!

Lost my EVDO discount credit in February.
So I spent all yesterday trying to get it back.
No luck. They said if was only good for 1 year promotional.

SPCS is starting to sound like Commiecast. They giveth & then they taketh.
These next 6 months till contract's end will be painful but clearly for the first time in 8 years, I may start looking @ alternatives esp. if I am going to pay $160/ per mos & get nickel & dimed for spotty service @ best.

ps:
The ole retention phone # was inoperative so I am not sure who I spoke to...
Does any1 have a direct retention# or Executive# they can provide? The FAQ list seems a little outdated.

You didn't give enough info to help. What plan are you on, how many lines and what kind of data do you use, what are you current contract date(s)?

Telling us you are paying $160 a month doesn't mean anything, is that for 1 line or for 5? it really makes a huge difference.

[Perveeus]

You didn't give enough info to help. What plan are you on, how many lines and what kind of data do you use, what are you current contract date(s)?

Telling us you are paying $160 a month doesn't mean anything, is that for 1 line or for 5? it really makes a huge difference.

Plan is:
1400 AT shared on 6 phones
2 lines on Vision packs for limited web surfing & emailing.
4 phones with limited texting
2 of the 6 phones are used primarily as low minutes home emergency landlines
All 6 phones' term end in Jan09.

My primary complaint is that if I am paying $160/mos I shouldn't be having a $10 Vision credit taken off & that no 1 @ CS knows anything about.
I can spend the same $160 @ VZW & get more phone choices & more reliable connections.
If the new CEO wants to retain my business & truly solve problems, nickel & diming without notice is not the way to go about it.

UPDATE: So I found a nice lady in Exec Services this AM who was able to EFFECTIVELY PROBLEM SOLVE & able to credit me with effectively a no-charge vision pack for 1 of my vision enabled phone.
I promptly sent SPCS a commendation note. Good CS will beget loyal customers. 8 years of current payments is valuable to that SPCS employee.

[chris1524]

What kind of discount do you guys think could/would be offered to me as I have been a customer for 5 years now spending roughly about $280 plus per month? First contract was with 4 or 5 lines, I forget now. Second contract had 4 lines and data card. I'm looking to sign new contract soon, but I wanted to try negotiate a loyalty discount, if there still offering any. I was hoping 20%, but I'm not sure they would go for that. What do you guys think?

[courtside]

they should give you 20% since you been with for 4 years.

[tdiaz]

Whats the current 'route' to take to get executive or retentions people anymore vs. just the average phone droids?

I've been with Sprint since 1998- what I have right now, expires tomorrow actually, (contractual wise) is 1,500 mins, three phones, one's a Treo 700P with grandfathered data plan rate from PCS Vision days, the others are two Motorola's, the whole hting comes in at $82/mo. after the 20% and some other discount is applied.

Absolutely NOTHING on the current offering even comes close. The Treo is tethered alot, one of the add on lines is 'free', the other is $9.95. Neither of the add-on lines have any data or text messages. Plain-jane phone features only, and draw from teh same minutes. I have one given to someone else and I keep the other so that the Treo is primarily data/tether and voice is on the other.

If I loose the discount I may just scrap the whole deal. I never dreamed they would all collectively just effectively double the rate plans.

[bcaroo]

they should give you 20% since you been with for 4 years.

20% for 5 years? I received 10% for 10 years (1st time) in January 08 - expires in 2 years

[meme2]

Me too. I can only see the amount due but not the break down of the actual bill. And yes it is higher than my previous bills (been 1 year into my contract). However, if this is the actual amount after Sprint removed whatever stacked discounts, then I should just take it and run........
Because it is only about $3.50 higher than last month's bill.

:rolleyes::rolleyes:


Now that I can see the PDF of my bill, I can see that it is my Nt and Wknd 7pm. that is not getting the $5 credit. You know how Sprint bills you $5 then credit you $5. I compared last month's bill with current bill line by line. The line missing is "7pm Nt and Weekend credit".

Should I even call Sprint or email Ecare regarding my missing 7pm credit since my stacked loyalty and employee discounts are intact. Sigh...... kind of scary just in case they mess up all my discounts in the process of fixing the 7pm credit. It could be that that 7pm credit was meant to be 2 years but CSR made a mistake and made it 1 year. May 28 was my 1 year into this contract. So June bill is the first bill after that.

Also my recurring $5 monthly service credit got some percentage taken off. About 30 cents. I am not even going to say anything in this case.

Btw, I was only given 5% discount after 5years. 10% after 6years plus the original 5%. And 15% after 8 years plus the original 5%.

[tdiaz]

Somewhere along the line my bill went up by about $4.80 between July 2006 when the retentions plan took effect and late 2007. I figured leave well enough alone.

But with my contract date being today, I wonder whats gonna happen to next months bill, now that I see you can just activate your own equipment, I'd be happy to just leave it alone and get a phone off the grey market instead. I'm afraid to call and ask and then have someone make a change if it wasn't gonna change, just to say "no" and get 'credited' for screwing me over or forcing me into a more expensive plan.

[meme2]

Somewhere along the line my bill went up by about $4.80 between July 2006 when the retentions plan took effect and late 2007. I figured leave well enough alone.

But with my contract date being today, I wonder whats gonna happen to next months bill, now that I see you can just activate your own equipment, I'd be happy to just leave it alone and get a phone off the grey market instead. I'm afraid to call and ask and then have someone make a change if it wasn't gonna change, just to say "no" and get 'credited' for screwing me over or forcing me into a more expensive plan.

You can wait for next bill and pay whatever it is going to be. That way you can see the bill and know what discounts has been dropped after the 2 year contract. In my case, everything is tied to my 2 year contract except the initial 5% discount which has no expiration date, which is why my discounts are stacked so weird compared to people with exactly 20% discount etc. I was told not to touch that 5% since it has no expiration date.

[courtside]

20% for 5 years? I received 10% for 10 years (1st time) in January 08 - expires in 2 years

sorry to LOL but wow...thats horrible...

Whats the max loyalty discount they ofer?

[anthonynok]

lost my 20% also... "new billing system" but they did make every feature free.. renteions did... so now i pay for svs... and insurance.. thats it. everything else txt, p2p, visons etc free.. good but still.

[bcaroo]

sorry to LOL but wow...thats horrible...

Whats the max loyalty discount they ofer?
I don't know what the biggest loyalty per cent is - I am not complaining - actually my post was just meant to show people that stating that you will get "20% after 5 years" isn't set in stone. Part of the problem that Sprint is now encountering is the differences in discounts and credits that people have received over the years. It would be nice IF the loyalty were based strictly on years of service and it kicked in automtically....but that is in a perfect world so it is not going to happen. LOL

[He123321]

The highest loyaty discount was 25%, but that was a very long time ago.

[courtside]

what does mrc stand for?

Fair & Flexible Plan 500 $0.00
Fair & Flexible Plan MRC - 500 Anytime Minutes Included $30.00

I signed up for the sero about 18 months ago and it doesnt say sero anywhere on my plan info when I login but it shows all the sero features:)...Is this a good sign that my discounts being stacked will be kept?

[bjn]

MRC = monthly recurring charge

some SERO plans are listed as F&F. even on non-SERO plans, you're not supposed to have multiple discounts. there's no way of knowing whether or not your discounts will disappear.

[kupikunskio]

what does mrc stand for?

Fair & Flexible Plan 500 $0.00
Fair & Flexible Plan MRC - 500 Anytime Minutes Included $30.00

I signed up for the sero about 18 months ago and it doesnt say sero anywhere on my plan info when I login but it shows all the sero features:)...Is this a good sign that my discounts being stacked will be kept?

Maybe, maybe not. Unfortunately only time will tell, some people have been able to keep them, and some got the axe, with no pattern I can figure out...

[SiquePupi]

Maybe I just got lucky but my discounts migrated a few months ago with no problem. The only thing that changed was that instead of getting 25% + 15% = 40% the second discount is taken from the reduced balance so it adds up to 36.25%

[kupikunskio]

Maybe I just got lucky but my discounts migrated a few months ago with no problem. The only thing that changed was that instead of getting 25% + 15% = 40% the second discount is taken from the reduced balance so it adds up to 36.25%

Have you had 3 full cycles on Ensemble? 3 cycles seems to be the magical cutoff when they axe stacked discounts.

[Shoshana]

Have you had 3 full cycles on Ensemble? 3 cycles seems to be the magical cutoff when they axe stacked discounts.

Exactly. The first 2 are perfect, then POOF!

[SiquePupi]

Have you had 3 full cycles on Ensemble? 3 cycles seems to be the magical cutoff when they axe stacked discounts.

I have received 4 bills with the Ensemble system. The discounts were on there previosly but, I called during my 2nd cycle to get the retention plan I have now. Maybe with changes to the account it gets delayed? (or missed:huh: - Hey one cane hope.)

The current plan has had only 2 cycles & has been updated a couple of times since it seems that nobody knows how to properly set up what was offered. I think that it is now correct so I will wait & see. :Popcorn2:

[Trinal]

My percentage discount disappeared after 3 billing cycles or so. They also doubled me from $15 Vision to $30 Power Vision access and stripped the 10% loyalty discount (still have the 23% work discount). I just sent business e-care an email requesting that my billing amount be lowered somehow to what I was paying before. We'll see if I am successful.

Any suggestions on where to proceed to next if it doesn't work? I have been with Sprint for 8 years, am out of contract as of May and have an old Free & Clear 500 plan, unlimited text messaging, 6pm nights, Vision (now $30 Power Vision). I was paying just under $40 but it's up to over $55 now.

[mvoss3]

Had 10% CU employee discount, promised additional loyalty 5% via ecare. Promised over and over it would be added, many emails, calls and months later my bill for June reads "Employee discount sprint 15%" Do they add employee and loyalty together and is this how it should show on billing?

[SiquePupi]

Had 10% CU employee discount, promised additional loyalty 5% via ecare. Promised over and over it would be added, many emails, calls and months later my bill for June reads "Employee discount sprint 15%" Do they add employee and loyalty together and is this how it should show on billing?

No it should be listed seperately & not equal 15%.
$100 - 10% = $90
$90 - 5% = $85.50

Sometimes the company discounts change without notice. Mine went from 15% to 18% to 20% to 25% over the years without ever being told that it was changing.

[Call Me]

I had my loyalty discount and company discount taken away after the switch to the new billing system...So far, I have found no recourse in getting either of them back.
I have been a Sprint customer for 6 yrs now...

[Perveeus]

I had my loyalty discount and company discount taken away after the switch to the new billing system...So far, I have found no recourse in getting either of them back.
I have been a Sprint customer for 6 yrs now...

Have you tried Exec Services? It worked for me when my EVDO credit was taken away.
Be cordial & clear. It should work out.
& make sure you know all your bills inside out esp. all the credits.
If you can show them where & when & trending, then it will be fixed.

SPCS is seriously trying to figure out who wants to be here & who just want to soak the company.

[tdiaz]

SPCS is seriously trying to figure out who wants to be here & who just want to soak the company.

What about those that who want to be here because they can soak the company?

I don't understand that statement. Soak the company? They offer calling, we use calling. We expect it to work, and be what they offered us. Thats not unreasonable. If they offer you 1,500 minutes on a family plan for $89 with a 20% off and EVDO credit, N&W 6PM credit, etc. Whats wrong with actually using it?

I don't play the "you can't get it elsewhere so we don't have to give it you any longer, either" game. If they yank it- I know I won't get it elsewhere. But in these days of number porting I won't give the satisfaction. 10 years or not. there's plenty more sets of 10 years left to give other carriers a chance.

[courtside]

how do we know if we are on the new ensemble ?

[kupikunskio]

My percentage discount disappeared after 3 billing cycles or so. They also doubled me from $15 Vision to $30 Power Vision access and stripped the 10% loyalty discount (still have the 23% work discount). I just sent business e-care an email requesting that my billing amount be lowered somehow to what I was paying before. We'll see if I am successful.

Any suggestions on where to proceed to next if it doesn't work? I have been with Sprint for 8 years, am out of contract as of May and have an old Free & Clear 500 plan, unlimited text messaging, 6pm nights, Vision (now $30 Power Vision). I was paying just under $40 but it's up to over $55 now.
Power Vision access is only $15, call care and ask to be switched to the $15 plan.
Had 10% CU employee discount, promised additional loyalty 5% via ecare. Promised over and over it would be added, many emails, calls and months later my bill for June reads "Employee discount sprint 15%" Do they add employee and loyalty together and is this how it should show on billing?
They aren't supposed to do that because if you get audited it will remove the discount completely, but I have heard of that happening more and more.
I had my loyalty discount and company discount taken away after the switch to the new billing system...So far, I have found no recourse in getting either of them back.
I have been a Sprint customer for 6 yrs now...
Call Corporate/Government care directly at 800-390-9545
how do we know if we are on the new ensemble ?
The easiest way to tell is that your bill format would have changed, making the bill look different.

[Trinal]

Power Vision access is only $15, call care and ask to be switched to the $15 plan.

Ecare issued a couple of credits. The bill is a bit hard to understand because I have some additional international charges this month. Next month's amount should be more representative of my "new" monthly billing amount I hope and will be more inline with what I was previously paying.

But these sneaky billing changes are incredibly frustrating. I haven't bothered picking up a phone yet, instead choosing to use email as I want the paper trail and I have no interest in staying on hold for half an hour while they sort things out.

[kupikunskio]

Ecare issued a couple of credits. The bill is a bit hard to understand because I have some additional international charges this month. Next month's amount should be more representative of my "new" monthly billing amount I hope and will be more inline with what I was previously paying.

But these sneaky billing changes are incredibly frustrating. I haven't bothered picking up a phone yet, instead choosing to use email as I want the paper trail and I have no interest in staying on hold for half an hour while they sort things out.

Contacting ecare via email seems to work really well, that's actually my preferred method of contact too.

[ugabuga]

Well so far so good, second bill now that reflects getting my loyalty discount back from retention. Its weird that i expect billing problems and am shocked when the bill is actually correct!

[bikerich69]

Funny, Account Services aka executive services said they could not reapply my loyalty discount but instead, increased my corporate discount. but instead of a 15% loyalty and 10% Corporate, i now have a 15% Corporate.Only One Discount can be applied to the account But Cannot Be A Loyalty Anymore As I Was Told They Are Not Available.

also, loyalty discounts have expiration dates while corporate discounts do not. i would check your invoice or go to a store and have them check your account notes.

eCare has sent me emails only for them to be discounted by executive services so dont be so confident that ecare did what they said they did.

[He123321]

I just called to have my last line canceled (with Sprint since 3/99) at the end of my billing cycle, and it was done with out the why, or what. Dan's Sprint is not playing around LOL.

[bikerich69]

Welcome To The New Sprint, The Now Network, I Am Sorry To Say

[He123321]

Only reason I canceled is because I now have a SWAC Plan. Sprint serves my needs very well.

[bikerich69]

So you are still with Sprint?

[He123321]

Still with Sprint, but only paying $15 a month.

[stockmanjr]

Funny, Account Services aka executive services said they could not reapply my loyalty discount but instead, increased my corporate discount. but instead of a 15% loyalty and 10% Corporate, i now have a 15% Corporate.Only One Discount can be applied to the account But Cannot Be A Loyalty Anymore As I Was Told They Are Not Available.

also, loyalty discounts have expiration dates while corporate discounts do not. i would check your invoice or go to a store and have them check your account notes.

eCare has sent me emails only for them to be discounted by executive services so dont be so confident that ecare did what they said they did.

Why am I not surprised that one hand of sprint doesn't know what the other hand is doing?? Same old sprint except now we're just going to pay more for it.

[spazticrecords]

I'm supprised that everything on my bill is correct. My bill is supposed to be $48 with everything includes taxes but last month it was only $38. This month it's back to $48 with taxes but I'm shocked all my discounts are still there. I am recieving a CORP discount and 2 $10 discounts (1 $10 discount for each line). I know one was given to offset the AAP but I don't remember how or when I got the other $10 discount. I've been in ensemble for over 6 months and everything has been great!

[MilitaryMan]

I'm supprised that everything on my bill is correct. My bill is supposed to be $48 with everything includes taxes but last month it was only $38. This month it's back to $48 with taxes but I'm shocked all my discounts are still there. I am recieving a CORP discount and 2 $10 discounts (1 $10 discount for each line). I know one was given to offset the AAP but I don't remember how or when I got the other $10 discount. I've been in ensemble for over 6 months and everything has been great!

Yeah I've been on Ensemble for 4-5 months and stacked discounts are still there...

I'm thinking we'd be seeing alot more posts about the discount removals if it was happening automatically by Sprint .... I mean with 50 million subscribers there have to be alot of stacked discounts out there.

[kupikunskio]

Yeah I've been on Ensemble for 4-5 months and stacked discounts are still there...

I'm thinking we'd be seeing alot more posts about the discount removals if it was happening automatically by Sprint .... I mean with 50 million subscribers there have to be alot of stacked discounts out there.

Actually, you would be surprised how many customers don't know about NVP/EVP programs, even thought they are eligible. Any time I talked to someone who didn't have one I would ask who they worked for and check to see if they were eligible. Most of the people weren't aware of it, some knew they could get it but didn't know how, and some said they just had not gotten around to doing it...

[MilitaryMan]

Actually, you would be surprised how many customers don't know about NVP/EVP programs, even thought they are eligible. Any time I talked to someone who didn't have one I would ask who they worked for and check to see if they were eligible. Most of the people weren't aware of it, some knew they could get it but didn't know how, and some said they just had not gotten around to doing it...

Your right but I was thinking 50 million subscribers --- Say only 5% have the discounts --

If it were a blanket thing that Sprint did that would mean 2.5 million customers scratching their heads going "WHATS UP"

Say even 10% of that 2.5 million do a search online and navigate here (that's 250,000)

Now say 5% of those join and post --- That would be 12500 posts related to the lost discounts....

[kupikunskio]

Your right but I was thinking 50 million subscribers --- Say only 5% have the discounts --

If it were a blanket thing that Sprint did that would mean 2.5 million customers scratching their heads going "WHATS UP"

Say even 10% of that 2.5 million do a search online and navigate here (that's 250,000)

Now say 5% of those join and post --- That would be 12500 posts related to the lost discounts....

Yeah, that makes sense, and when you run the numbers it does seem like a board flood.
I googled "lost sprint discounts" and this thread was #2, none of the other links on the page seemed to be for lost discounts, most actually seemed to be how to get them.

[Randman]

I knew I should have checked the boards!

I lost my discounts a couple of months ago. I had a 10%, 5% and then an 18% corporate.

After numerous calls, they credited me in cash for the remaining 10% and 5%, and then left the 18% on. So, I didn't pay a bill for a couple of months, and now have only one discount.

I'm coming up on the end of my contract, and am curious what retention will offer me to stay.

[tdiaz]

From what I'm gathering in the various threads- "Retentions" is nothing anymore and there's some 'new' dept. to deal with called 'executive relations', either way- I'll say that cell plans have all jumped in price and the two year thing seems to be here to stick... with this 'push' to replace landlines with wireless infrastructure - I guess they're getting it while they can.

[He123321]

I knew I should have checked the boards!

I lost my discounts a couple of months ago. I had a 10%, 5% and then an 18% corporate.

After numerous calls, they credited me in cash for the remaining 10% and 5%, and then left the 18% on. So, I didn't pay a bill for a couple of months, and now have only one discount.

I'm coming up on the end of my contract, and am curious what retention will offer me to stay.

The best from retention would be a desent deal on a new phone. The new Sprint is all about making the $, and not giving it away.

[Randman]

The best from retention would be a desent deal on a new phone. The new Sprint is all about making the $, and not giving it away.

So, any chance of getting a decent deal on a couple of Instincts? And something off the rate plan?

[kupikunskio]

From what I'm gathering in the various threads- "Retentions" is nothing anymore and there's some 'new' dept. to deal with called 'executive relations', either way- I'll say that cell plans have all jumped in price and the two year thing seems to be here to stick... with this 'push' to replace landlines with wireless infrastructure - I guess they're getting it while they can.

It's called Executive Services, and it is not a replacement for Account Services (Retentions) it is for escalation of issues, not for everyday complaints and issues. If ES keeps getting abused Sprint's going to change the number or eliminate all but transfer from internally as they have done many times with many departments before.

[kupikunskio]

So, any chance of getting a decent deal on a couple of Instincts? And something off the rate plan?

Not so much lately, there are so many factors now: tenure, pay history, ARPU, time till expiration, rate plan, add-ons, and so on....

The only way to know is to call, don't don't be too surprised if they say no.

[tdiaz]

It's called Executive Services, and it is not a replacement for Account Services (Retentions) it is for escalation of issues, ...

To me, yanking a discount, changing my plan around, would be an escalation of issues. I have not looked at a new bill yet to see if anything changed.. we'll see.

[kupikunskio]

To me, yanking a discount, changing my plan around, would be an escalation of issues. I have not looked at a new bill yet to see if anything changed.. we'll see.

An escalation to me would mean you have already tried by normal means to get the issue resolved and could not, thus escalating. Simply trying ES from the start is abusing it, and will result in having the number at a minimum changed, or worse making so that it is transfer only from internally, or even worse staffing it with regular agents because the call volume is too high.. You say Sprint 'yanked' your discount and changed your plan, yet you give no specifics of either. My previous post was given as a general warning. It is true ES is not there to replace AS, and should not be used as such.

Your situation may have warranted a call to ES, I don't know, but most don't.

[tdiaz]

I'm just saying worse case, I already know from past experience that CSRs and the Claire replacements basically don't do squat and from what it sounds like, they have attitudes even more than they did. Sprint is churning huge amounts. They still don't get it.

I don't piss around the bush. I go right to where I need to go.

I have not seen my bill yet, looks like it's the 4th for it. Until I see it, and see the discounts intact or gone, I don't know. I'm preparing to have to call 'em.

The CSR's won't care, I can see that.

I also know that I'm not going ot get the same deal anywhere else, period. I'd like to just keep it as it is. Three phones, $89 after discounts and crap- 1,500 minutes, with EV-DO credit and N&W at 6PM. thats what they set me up with, and I'd just assume leave it alone. It's been two years now.

I know that the CSRs basically wouldn't even let me continue my old plan without keeping the handset. I wanted a Treo 700P and they wouldn't sell it subsidized to me w/o a hugely expensive plan upgrade.

So I hung up and called back, "cancel", and got the retentions who overnighted me the Treo and anther hoaky Motorola. The Treo gets used for internet tethering mostly, hardly any talking. The minutes are shared. So the Motorola gets the talk. I like simple phones. My phonebook is in my head. I dial stuff. Simple.

We'll see.

[kupikunskio]

I'm just saying worse case, I already know from past experience that CSRs and the Claire replacements basically don't do squat and from what it sounds like, they have attitudes even more than they did. Sprint is churning huge amounts. They still don't get it.

I don't piss around the bush. I go right to where I need to go.

I have not seen my bill yet, looks like it's the 4th for it. Until I see it, and see the discounts intact or gone, I don't know. I'm preparing to have to call 'em.

The CSR's won't care, I can see that.

I also know that I'm not going ot get the same deal anywhere else, period. I'd like to just keep it as it is. Three phones, $89 after discounts and crap- 1,500 minutes, with EV-DO credit and N&W at 6PM. thats what they set me up with, and I'd just assume leave it alone. It's been two years now.

I know that the CSRs basically wouldn't even let me continue my old plan without keeping the handset. I wanted a Treo 700P and they wouldn't sell it subsidized to me w/o a hugely expensive plan upgrade.

So I hung up and called back, "cancel", and got the retentions who overnighted me the Treo and anther hoaky Motorola. The Treo gets used for internet tethering mostly, hardly any talking. The minutes are shared. So the Motorola gets the talk. I like simple phones. My phonebook is in my head. I dial stuff. Simple.

We'll see.

Well that agent was incorrect in trying to change your plan, since you already had EVDO data, then any EVDO handset excluding the Instinct should have been able to be swapped no issues. You should have been able to upgrade with no issues, only a renewal.

As I tell many people on here the best overall way to communicate with sprint is via e-care, by sending an email through the website. Everythings in writing and the ecare rep can take time to figure out the best way to get something handled, can consult with other reps and so on. Did I mention everything is in writing.

If you must call I recommend calling a higher level care group like corp/gov, without abusing a last resort like ES.