Lost my 20% monthly discount.

[tdiaz]

As I tell many people on here the best overall way to communicate with sprint is via e-care, by sending an email through the website. Everythings in writing and the ecare rep can take time to figure out the best way to get something handled, can consult with other reps and so on. Did I mention everything is in writing.

Writing is wonderful, you mean that actually works? It's not a bunch of canned responses from droids like the ones over at PayPal who can't even answer a simple two short sentence message without a bunch of canned junk?

I'll have to look for the link to it. I absolutely prefer writing- no one can ever say the different thing happened.

Thanks

[kupikunskio]

Writing is wonderful, you mean that actually works? It's not a bunch of canned responses from droids like the ones over at PayPal who can't even answer a simple two short sentence message without a bunch of canned junk?

I'll have to look for the link to it. I absolutely prefer writing- no one can ever say the different thing happened.

Thanks

Writing sprint works well. They don't get back to you right away but it works very well. You can expect the turn around to be anywhere from 4 hours up to a couple days, but they overall tend to do very well in ecare.

I always love PayPal, you write a long question to them and they reply with an automated reply that says to reset your password go here, and for everything else see our FAQs...

Sprint will also always thread the emails, so you can always reference back, I also suggest when replying to leave the "Sprint wrote" part there to keep the thread going.

You can access it through MySprint on the website, after you sign in.
Just a note, they usually don't ask for verification, because you are already signed in to the website as an administrator.

[He123321]

So, any chance of getting a decent deal on a couple of Instincts? And something off the rate plan?


Olny way to get an Insticnt, is to change to one of the new SEP, and there is now way around that. As far as pricing goes on the Instinct, all you are going to get is the current price.

[Randman]

Olny way to get an Insticnt, is to change to one of the new SEP, and there is now way around that. As far as pricing goes on the Instinct, all you are going to get is the current price.

Is Sprint honoring corporate discounts on the SEP? AT&T doesn't on the Iphone, so I'm curious is Sprint is allowing the discount?

[MilitaryMan]

Is Sprint honoring corporate discounts on the SEP? AT&T doesn't on the Iphone, so I'm curious is Sprint is allowing the discount?

Word is that they honor on all plans except the 99 unlimited everything plan

Any plan that has fixed minutes attached they supposedly honor

[He123321]

Word is that they honor on all plans except the 99 unlimited everything plan

Any plan that has fixed minutes attached they supposedly honor


You got it right on the nose.

[pitflyer]

My latest Sprint bill has a full page insert stating a 10% loyalty discount for two more years of service (I just renewed my contract 2 months ago anyway). I had lost my current 10% loyalty discount (third ensemble bill) but asked for it back and it was applied immediately. Also confirmed that my NVP discount would also apply at the same time.

Different strokes for different folks.

[He123321]

My latest Sprint bill has a full page insert stating a 10% loyalty discount for two more years of service (I just renewed my contract 2 months ago anyway). I had lost my current 10% loyalty discount (third ensemble bill) but asked for it back and it was applied immediately. Also confirmed that my NVP discount would also apply at the same time.

Different strokes for different folks.

I've said it before, it's a 50/50 deal with the new billing system. Good to see everything turned out well for you.

[bikerich69]

I too lost my 30% discount with the new Sprint billing system.

It was amazing to hear Sprint tell me very firmly that there was nothing they could do.

It was more amazing to see Sprint fix the problem when I showed my Sprint contract in writing and how I would calling the BBB for Sprint breaking a written contract agreement. :clap:

I read your link, but is the only way to get a signed contract is to write it up yourself and hopefully get a rep to sign it. as this seems like it may not occur regarding getting a rep to sign it.

are their other ways. because, especially now, with all the contractual obligations being broken by sprint on a constant basis, it is more important then ever to get it in writing.

recently, account services made some changes to my account regarding $0.0 charges to my data plan verified by email but interestingly, they did not include my corporate discount change which increased from 10% to 15% due to a loyalty discount loss.

before receiving the half confirmation via email, i asked the rep about getting this confirmed in an email and she said she cannot do that but she gave me her number to call with any discrepancies.

i since confirmed the discount change in the sprint store but that dont mean jack if something drops off in the future.

always a plus to show the BBB something in writing. or can go to sprint direct to facilitate change before going to the BBB.
my friend at the store said he could not give me a copy of what the screen said regarding my plan because it was an internal memo or something like that. probably protecting himself
which i understand. maybe i will email ecare to confirm what is on my account.

[MISTRESS]

Lost my 20% on my TOTAL Bill but still have it on one line. I cancelled my connection card and my 20% disappeared from 2 lines instead of one. Oh well, I'm tired of "fighting" with Sprint so I'll just enjoy what's left until its all gone

[bikerich69]

Lost my 20% on my TOTAL Bill but still have it on one line. I cancelled my connection card and my 20% disappeared from 2 lines instead of one. Oh well, I'm tired of "fighting" with Sprint so I'll just enjoy what's left until its all gone

dont give up the fight. that is what sprint is relying on.

all companies make it hard for you to get what is yours and most customers dont bother to make a complaint and persist in trying to get what is rightfully theirs. it is like mail in rebates. the companies give them but who mails them in, hardly anyone.
same is true for customers who want to right a wrong. the squeaky wheel gets the most grease.

dont let sprint snowball you over. that lost discount adds up month after month. why give it up without a persistent effort to try to retain that discount or something similar.

[babakhaan]

lost my loyalty discount after move to new ensamble for 2months ... spoke to rep she said will give me 200 extra minutes in teh shared plane ... then she transffered me to retentions who heard me out ... and said sure he will add it back and did so.

he was nice n courtesious

[bikerich69]

lost my loyalty discount after move to new ensamble for 2months ... spoke to rep she said will give me 200 extra minutes in teh shared plane ... then she transffered me to retentions who heard me out ... and said sure he will add it back and did so.

he was nice n courtesious

did you have any other discounts besides your loyalty discount?

[kupikunskio]

I read your link, but is the only way to get a signed contract is to write it up yourself and hopefully get a rep to sign it. as this seems like it may not occur regarding getting a rep to sign it.

are their other ways. because, especially now, with all the contractual obligations being broken by sprint on a constant basis, it is more important then ever to get it in writing.

recently, account services made some changes to my account regarding $0.0 charges to my data plan verified by email but interestingly, they did not include my corporate discount change which increased from 10% to 15% due to a loyalty discount loss.

before receiving the half confirmation via email, i asked the rep about getting this confirmed in an email and she said she cannot do that but she gave me her number to call with any discrepancies.

i since confirmed the discount change in the sprint store but that dont mean jack if something drops off in the future.

always a plus to show the BBB something in writing. or can go to sprint direct to facilitate change before going to the BBB.
my friend at the store said he could not give me a copy of what the screen said regarding my plan because it was an internal memo or something like that. probably protecting himself
which i understand. maybe i will email ecare to confirm what is on my account.

Sprint does provide paper copies when performing transactions in store, it's kind of a checklist that covers plan, deposits, ASL, dates, add ons and so forth.

Your corporate discount amount should not be changed ever, unless YOUR COMPANY negotiates a different amount with Sprint. Since sprint and your company negotiated 10% based on volume, then you are stuck with 10 until (and if) they renegotiate.

[bikerich69]

Consumerist Hotline
which i think is Executive Services made the corporate discount change to make up alittle of the diff of my loyalty discount loss.

the NVP discount is a credit union discount.

[t0mmyr]

After I lost my 25% discount this year with SERO, I have regained my 25% discount and added a $20 monthly credit totalling $47.50 off each bill :) & remain OOC :)

[He123321]

After I lost my 25% discount this year with SERO, I have regained my 25% discount and added a $20 monthly credit totalling $47.50 off each bill :) & remain OOC :)


Wow talk about luck of the Irish. :scare: The rep that did that for you must have been half aspleep, but congrats. :headbang2

[tdiaz]

Okay- it appears it happened, I've lost every single discount.

EVDO, N&W, 20% loyalty, Reach Out America roaming, etc.

Bill went from $89 to $136.

Any suggestions as to a quick route without 'abusing' the system, first?

As I have noted, I really don't wanna play the 'cancel' bluff game as I really don't want to cancel, however with a jump in fees like that, they really really make it an attractive option. Despite 10 years of 'loyalty', they show me none in return.

[d1ucant4get]

This is in response to the post about Instinct pricing. My story only goes to show if there is a will there is definitely away.

I got two instincts on the 19th for $229.99 each neither eligible for upgrade but as a thank you and an apology to some misinformation given by a csr that had led to a ton of drama. I also got $100 credit per line to renew for two years (given by acct serv) which was cool because I would have had to do that anyway because of the new phones. Then the store manager completed my rebate forms and said if I got a card from the rebate center denying credit bring it to them (the store) and they would place two $100 service credits onto my acct. Last week I contacted ecare and told them I needed another for my mom but she was eligible for only $75 credit until Oct so they ordered my phone for 374.99 and will give me another credit of $175 totaling $250 off. Also that same day cust serv offered $70 to renew that line for two years which would have happened once I activated the new line any way. So in the end two instincts for $29.99each and one for $129.99. I did not try any funny business and always pay my bill in full ontime.

[MISTRESS]

Wow talk about luck of the Irish. :scare: The rep that did that for you must have been half aspleep, but congrats. :headbang2
:)

After I lost my 25% discount this year with SERO, I have regained my 25% discount and added a $20 monthly credit totalling $47.50 off each bill :) & remain OOC :)[/QUOTE] sweet

[QUOTE=d1ucant4get;1868401]This is in response to the post about Instinct pricing. My story only goes to show if there is a will there is definitely away. very true

So in the end two instincts for $29.99each and one for $129.99. very nice
[QUOTE=bikerich69;1864123]dont give up the fight. that is what sprint is relying on.

all companies make it hard for you to get what is yours and most customers dont bother to make a complaint and persist in trying to get what is rightfully theirs. it is like mail in rebates. the companies give them but who mails them in, hardly anyone.
same is true for customers who want to right a wrong. the squeaky wheel gets the most grease.

dont let sprint snowball you over. that lost discount adds up month after month. why give it up without a persistent effort to try to retain that discount or something similar. I'm tired of the 'fighting' bc I've been doing it for so long. Not as persistent as b4 but I did call and get the $10 monthly credit back on the acct to pacify the 20% loss. about the REF bonus card that was 'in the mail' since Feb, I may tackle that next week :/

The NOW Network has made my perks feel like work and the NOW tactic is to exhaust the customer to the point of ...surrender??? :ohcrap::whip:


[COLOR="DarkGreen"]my first multi-quote looks and feels weird ;)

[babakhaan]

did you have any other discounts besides your loyalty discount?

i had a 23% corporate discount
plus another 20% or 10% i duno wat number it is ... he added it back and bill is now the old number it was .. just got it yesterday

[bikerich69]

Nice Work:)

i guess i got the shaft. ended up losing 10% which is about $10/mo. but on the positive side, i have some nice perks, 5pm minutes and roaming on all 3 lines @ no charge, pick 3 @ no charge, etc. so i cant complain.

willing to do my part to keep sprint afloat :laughing:

[MilitaryMan]

Sad to see that Sprint would allow agreed upon discounts to be removed from an account without Subscriber knowledge. :td:

But encouraging that they are making an effort to fix it or compensate otherwise if folks call in. :clap:

[Aleko]

Sad to see that Sprint would allow agreed upon discounts to be removed from an account without Subscriber knowledge. :td:

But encouraging that they are making an effort to fix it or compensate otherwise if folks call in. :clap:

I hope you're right, and they are willing (and most importantly able) to fix those issues. My bill finally posted last night, and sure enough, it has gone up by 50% from what it's been for past year. I still can't see the details of the bill, but as soon as I do, I'll be calling in... :frustrate I'm so tired of dealing with this BS. :bang:

[MilitaryMan]

I hope you're right, and they are willing (and most importantly able) to fix those issues. My bill finally posted last night, and sure enough, it has gone up by 50% from what it's been for past year. I still can't see the details of the bill, but as soon as I do, I'll be calling in... :frustrate I'm so tired of dealing with this BS. :bang:

Click on "view latest bill" at bottom near amount and THEN click on "billing history and analysis" on left and the pdf should be there to view

[bikerich69]

Just to clarify, i already had the perks previously mentioned before i lost the discounts. i lost 2 discounts but sprint gave me a $0.0 data package to make up for the unannounced removal of discounts. I still lost a 10% discount when all is said and done.

the problem is that not only is sprint removing discounts without notification, but you have to jump through hoops just to try to get some kind of compensaton, and if you are lucky you may get something back. But it seems as though some are receiving all that was removed back.

Alot of inconsistencies, especially regarding stacking of discounts and the loyalty discounts.

i think that alot of people that were told their discounts were being givenn back to them, have yet to receive their bill stating such.

[MilitaryMan]

Just to clarify, i already had the perks previously mentioned before i lost the discounts. i lost 2 discounts but sprint gave me a $0.0 data package to make up for the unannounced removal of discounts. I still lost a 10% discount when all is said and done.

the problem is that not only is sprint removing discounts without notification, but you have to jump through hoops just to try to get some kind of compensaton, and if you are lucky you may get something back. But it seems as though some are receiving all that was removed back.

Alot of inconsistencies, especially regarding stacking of discounts and the loyalty discounts.

i think that alot of people that were told their discounts were being givenn back to them, have yet to receive their bill stating such.

Yeah -- The CS reps may also have been briefed to gauge customers reactions when they call in to see if they appear to be willing to cancel over the issues or not -- If a CS rep can feel that even if they do not give all your discounts back that you are probably not going to cancel (or you have too high ETF left to cancel) then they may be being told to not give in or only agree to a partial re-compensation.

?

[Aleko]

Click on "view latest bill" at bottom near amount and THEN click on "billing history and analysis" on left and the pdf should be there to view

Thanks. I didn't know you could get to it that way, so I was just waiting for it to show up on the website. Off to make some phone calls... :Popcorn2:

[Aleko]

BTW. Does anyone have the number to ES (or AS, or whatever they are called these days) handy? I called the one that I had in my phone book, but it's now connecting me to some real estate agency... :confused:

[BTSmith]

Alot of inconsistencies, especially regarding stacking of discounts and the loyalty discounts.

i think that alot of people that were told their discounts were being givenn back to them, have yet to receive their bill stating such.

No. if the stacking was given at the time of renewal it is part of your contract. My local AG just wanted to see prior bill. As far as they are concerned any dropping of these discounts as shown on prior bills was breach of contract.

[tdiaz]

Well, I emailed e-care about my dismay at seeing my bill changed and was told basically to get stuffed.

It wasn't rude, demanding, or such. Other than I said I don't want to play the call a bluff and say "cancel", but will do what I need too otherwise. But this is too much.

I'm not paying $140/mo after taxes for phone service. It's just not gonna happen. It's time for a lifestyle change. Screw 'em.

[bikerich69]

Well, I emailed e-care about my dismay at seeing my bill changed and was told basically to get stuffed.

It wasn't rude, demanding, or such. Other than I said I don't want to play the call a bluff and say "cancel", but will do what I need too otherwise. But this is too much.

I'm not paying $140/mo after taxes for phone service. It's just not gonna happen. It's time for a lifestyle change. Screw 'em.

After 10 years of loyalty, this how the buggers treat you?

totally unacceptable. i suggest you file a complaint with the BBB and whatever other organizations you need to. but first, what dept did you speak with? if it was not account services, maybe give them a try.

[tdiaz]

Once I saw a current bill I started with emailing "dan@sprint.com", which was answered by ecare.

(pin #, account #, phone #'s provided)

"Upon reviewing my newest statement this morning I am to say that least, dismayed over the sudden increase. It seems all of my discounts have been dropped. Is this how a long time loyal customer is treated?

Ironic that it says "Thanks for being a valued Sprint Customer." on the white space filler on the bill. Valued? Sure.

I have been weighing my options and considering new equipment knowing that my two years was coming to an end. When I was granted my current plan via the retentions dept. in June of 2006, I explicitly asked and was told this would not change at the end of the contract period and I could just keep going as it was without obligation, unless I called to change the plan. This is how all my previous plans were with Sprint. Why should I have expected anything different?

With a sudden jump without any notice I find this unacceptable. I really don't want to cry "cancel" as a bluff, but to be honest, when the company swaps the rug out from under you, the impulse urge to do just that becomes front and center. Things like this make that iPhone look really attractive.

Thank you for your time."


This is what I got back;

Dear Mr. Diaz,

Thank you for contacting Sprint. I understand your concern regarding discounts.

A review of your account reflects that Special Discounts were activated on your account for two years.

It was correctly informed to you that these discounts remain unchanged on plan change or renewal of contract. However, they are for a limited period of time. The specified time period for these discounts is now over. I am sorry to say that these discounts cannot be activated again.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Brad K.
Sprint

Okay, so- why not just sign it "We appreciate giving you the business"?

SERO 1250 with add-a-phone may be the answer here. Except then I have to go porting phone numbers. Gotta do something this week. I'm not paying $140 for this crap, but dammit.. I like the network. When your EVDO coverage works in the middle of no-where-stretch of I-70 in Utah, what more can you ask for? att wireless does not do that.

[bikerich69]

Once I saw a current bill I started with emailing "dan@sprint.com", which was answered by ecare.

(pin #, account #, phone #'s provided)



This is what I got back;



Okay, so- why not just sign it "We appreciate giving you the business"?

SERO 1250 with add-a-phone may be the answer here. Except then I have to go porting phone numbers. Gotta do something this week. I'm not paying $140 for this crap, but dammit.. I like the network. When your EVDO coverage works in the middle of no-where-stretch of I-70 in Utah, what more can you ask for? att wireless does not do that.

ecare can not do too much these days. i would contact account services and explain the situation. but i would leave out the iPhone stuff being attractive, the rug from under you and that kind of stuff. that may have worked previously, but not anymore.

you gotta be nice at recie in what was removed and that you have been with sprint for 10 years. and that you would like to come to an amicable resolution, etc, etc.

be prepared to improvise, and to suck it up alittle. just the way things are and it sucks. complaints should be filed with the proper agencies to stop sprint from engaging in these highly unethical practices.
i dont care if a class action suit was filed and the lawyers made all the money which usually happens, and the lawyers dont deserve it but that is another story. at least sprint would be taught a lesson and stop screwing its customers and made to pay for its unscrupulous, contract breaking and unethical practices as of late.

[MilitaryMan]

i dont care if a class action suit was filed and the lawyers made all the money which usually happens, and the lawyers dont deserve it but that is another story. at least sprint would be taught a lesson and stop screwing its customers and made to pay for its unscrupulous, contract breaking and unethical practices as of late.

This is so true --

Folks have got to start mass filing with the BBB and making noise instead of laying down like Sprint wants. If you do not press them they will take and take and you will end up with the exact same plan that a newbie off the road can get even though they agreed to give you otherwise for loyalty or whatever reason THEY gave the discount.

[tdiaz]

Is this the account services that is an escalation from dialing #2 and then saying "cancel"?

Right now I have (had) three phones and all I really need is two, and in actuality, I just need one. I can replace the third phone, a "mom" phone with a GoPhone or something. She's lucky to use it for 10 minutes a year.

The other two, I use one for EV-DO and since I do use voice, I need another for that. So the family plan worked since I used the lessor featured phone for the minutes and the other one had all the data use on it and hardly anyone called it.

As for the improvision, I may do a SERO activation with an add-a-phone to it and port my one # out of Sprint to GoPhone, and then port it back in to SERO since it was a 'Nextel' # originally. The "mom" # I have no attachment too, and the original legacy Sprint # I have had for 10 years, oh well.. I just don't wanna have to buy two GoPhones to preserve two numbers. 'cause I'll give mom the GoPhone after the phone number porting roundabout is gone.

At first reading I didn't think the rug being pulled out was all that bad a comment, and the iPhone- is semi truth. Though I am getting a 1G iPhone and will use it jail broken anyway, as a PDA/pay as you go when needed- use the data from the Sprint phone on a Cradlepoint. :)

[bikerich69]

Is this the account services that is an escalation from dialing #2 and then saying "cancel"?

Right now I have (had) three phones and all I really need is two, and in actuality, I just need one. I can replace the third phone, a "mom" phone with a GoPhone or something. She's lucky to use it for 10 minutes a year.

The other two, I use one for EV-DO and since I do use voice, I need another for that. So the family plan worked since I used the lessor featured phone for the minutes and the other one had all the data use on it and hardly anyone called it.

As for the improvision, I may do a SERO activation with an add-a-phone to it and port my one # out of Sprint to GoPhone, and then port it back in to SERO since it was a 'Nextel' # originally. The "mom" # I have no attachment too, and the original legacy Sprint # I have had for 10 years, oh well.. I just don't wanna have to buy two GoPhones to preserve two numbers. 'cause I'll give mom the GoPhone after the phone number porting roundabout is gone.

At first reading I didn't think the rug being pulled out was all that bad a comment, and the iPhone- is semi truth. Though I am getting a 1G iPhone and will use it jail broken anyway, as a PDA/pay as you go when needed- use the data from the Sprint phone on a Cradlepoint. :)

even though the iPhone and rug language is true, you aint gonna get much with that line of conversation. just trying to help you out. also, there is no add a phone with SERO And Today is The Last Day To Get A SERO Account. Ends July 10, 2008. actually i dont know if SERO is available today.

yes, account services is the department you speak with when you get retentions. . meant to say executive services. they are the ones who can expedite issues.

[tdiaz]

Well- if you go to the SERO terms and conditions, there is an Add-A-Phone listing.

But.. whatever, if it's over today, it's over today. Thats less to decide on.

..and in the end I dialed #2 and said "cancel" and the rep. made my EVDO and N&W free making my bill $100.40, without a contract.

So I can excercise the "equipment upgrade" and get a discount out of them at a later date perhaps..

Still not as good as what some of the others scored, but it's a 1500 F&FF with EVDO, 500 SMS (whoopiedoo), reach out America, etc. which is darn near as good as an unlimited plan in my book.

[bikerich69]

Well- if you go to the SERO terms and conditions, there is an Add-A-Phone listing.

But.. whatever, if it's over today, it's over today. Thats less to decide on.

..and in the end I dialed #2 and said "cancel" and the rep. made my EVDO and N&W free making my bill $100.40, without a contract.

So I can excercise the "equipment upgrade" and get a discount out of them at a later date perhaps..

Still not as good as what some of the others scored, but it's a 1500 F&FF with EVDO, 500 SMS (whoopiedoo), reach out America, etc. which is darn near as good as an unlimited plan in my book.

good going. really does not watter what others get as long as you get what is good for you.

funny how you call and say cancel
and speak with retentions and get a decent deal. shows the inconsistencies of sprint these days. one dept tells you, in effect, dont let the door hit you in the ass on the way out and someone else does not want to see you go.

sprint is like a maze. you just have to learn to navigate it. it is a different game these days, but nevertheless it still is a game, a chess game and a maze all in one.

[courtside]

some of you may remember my post about keeping my discount..well poof..its gone.. what sucks is the 15% spring employee discount went down to 10% and the NVP 2.55$ discount completely went away. I thought they would have the kindness in their computer systems to give me the higher discount of 15%. I just sent a complaint message to them about losing the discount via ecare. I can live without a phone so I'm going to play hardball..My contract is almost up. Wish me luck.

If anything, instead of the 15% or 2.55$ I'd like them to give me n/w @ 5...if not..i can quit sprint after 2 years. Service is horrible but can't complain considering how cheap SERO plan was. I get dropped calls almost half the time.

If I really needed phone service, I'd pay verizon their inflated rates but at least know that I wouldn't be getting dropped calls every 3-4 calls.

[tdiaz]

In the end- at least dollar wise, I have free EVDO and N&W6PM instead of the discounts. So it puts the dollar amount the same and is non-contractual. So I can just go as long .. and hold out for better times and explicitly state no expiration dates or no deal. ;)

[k3nd0]

I had my 10% loyalty discount "disappear" when I got my SERO 500 and 1250 plans moved to ensemble. I called when I got the first bill and they put it back on. I've never had stacked discounts though.

[bikerich69]

Last week, Executive Services changed my NVP from 10% to 15% due to lost discounts but when i received my bill a week later, the discount was still at 10%.

i called a special number she gave me in case my bill did not reflect the changes she made. she made a total of 3 changes, and the discount change was the only one that did not change. (I did receive an email a week ago stating the changes made but curiously, the discount change was missing.) She credited me my $6 and said she will correct the discount.

I received an email stating my credit but not the discount change. hopefully the discount change will be reflected on my next bill.

[bikerich69]

Last week, Executive Services changed my NVP from 10% to 15% due to lost discounts but when i received my bill a week later, the discount was still at 10%.

i called a special number she gave me in case my bill did not reflect the changes she made. she made a total of 3 changes, and the discount change was the only one that did not change. (I did receive an email a week ago stating the changes made but curiously, the discount change was missing.) She credited me my $6 and said she will correct the discount.

I received an email stating my credit but not the discount change. hopefully the discount change will be reflected on my next bill.

So many hoops to jump through, but that is the name of the game now and sprint is the team owner, coach, captain and referee.

Post #293 can be deleted. sorry about that.

[He123321]

The funniest thing that never happen I think. My wife never lost her 20% loyalty discount. I check her past invoces, and only one month showed no discount, but it shows for the rest. man talk about luck in her part.

[He123321]

Any updates with you guys?

[hike1751]

Last week, Executive Services changed my NVP from 10% to 15% due to lost discounts but when i received my bill a week later, the discount was still at 10%.

i called a special number she gave me in case my bill did not reflect the changes she made. she made a total of 3 changes, and the discount change was the only one that did not change. (I did receive an email a week ago stating the changes made but curiously, the discount change was missing.) She credited me my $6 and said she will correct the discount.

I received an email stating my credit but not the discount change. hopefully the discount change will be reflected on my next bill.

So many hoops to jump through, but that is the name of the game now and sprint is the team owner, coach, captain and referee.

Post #293 can be deleted. sorry about that.

Never know what Sprint will do. For me I was supposed to get a 5% loyalty discount, months later it turned into additional 5% on top of 10% NVP=15%.
Don't know if this is because they aren't stacking discounts? I have had to
jump lots of hoops, it is getting old. Just did an upgrade and plan change,
I expect a billing issue. Switched to BB and activation and proper plan provisioning was not too smooth. Keep following up on your discount, they
make promises about discounts, but they might take time to show up.

[bikerich69]

Never know what Sprint will do. For me I was supposed to get a 5% loyalty discount, months later it turned into additional 5% on top of 10% NVP=15%.
Don't know if this is because they aren't stacking discounts? I have had to
jump lots of hoops, it is getting old. Just did an upgrade and plan change,
I expect a billing issue. Switched to BB and activation and proper plan provisioning was not too smooth. Keep following up on your discount, they
make promises about discounts, but they might take time to show up.

I hear ya. Not only does sprint remove things, but you have to keep on top of things to make sure they put them back when they say they will.

Very time consuming and annoying but worth it in the end for the money you save.

[Shoshana]

Well after much time and negotiations, I still don't have my loyalty discount. But... they did work with me and discounted data plans on the 3 phones that are data capable so that I'm paying $25 less and getting data on 3 phones instead of 2. So I think my bill will be close to what it was before. I'm not going to fuss about it. Our bill will still be over $100, but at least it's not close to 150 anymore.

[He123321]

I notice a few months back that my GF'ed 5% loyalty discount was added to my 16% NVP. It's now a new 21% NVP discount. I wonder why?

[MilitaryMan]

I notice a few months back that my GF'ed 5% loyalty discount was added to my 16% NVP. It's now a new 21% NVP discount. I wonder why?

Maybe this a way for them to modify your account to comply with the supposed "NO STACKED DISCOUNTS" policy/program limitations without just dumping the loyalty discount.

If So, sure would've been nice if they would've done this from the beginning and even perhaps communicated to subscribers what was occurring and why.

[He123321]

If So, sure would've been nice if they would've done this from the beginning and even perhaps communicated to subscribers what was occurring and why.


I hear you on that. :cool:

[chillywilly]

I got my new bill yesterday and wondering why it was $20 more than the last month's bill and noticed my 15% corp discount was missing.

Got on the phone with Sprint billing. Was only on hold for less than 30 seconds before someone picked up. Told her I had been getting the 15% discount for many months now. She looked up my previous bills and could see that.

After a few mins on hold, she came back to tell me that the 15% discount was being upgraded to 20% and that it would take a billing cycle to be added to my bill.

She credited my bill a one time $29 credit (which is approx 20% off my bill) and told me that the 20% corp discount will be in effect next bill.

Of course, with Sprint, I will most likely have to call back next month as history has shown it's taken more than one call to get things put back into place. But this was nice to not have to do anything other than call and have them respond quickly and appropriately.

So I lost a 15% discount and got 20%.

Anyone else see a similar change?

[He123321]

I see Sprint's CS keeps on improving, and Chilly is the proof of that.

[sprtjnkie]

I got my new bill yesterday and wondering why it was $20 more than the last month's bill and noticed my 15% corp discount was missing.

Got on the phone with Sprint billing. Was only on hold for less than 30 seconds before someone picked up. Told her I had been getting the 15% discount for many months now. She looked up my previous bills and could see that.

After a few mins on hold, she came back to tell me that the 15% discount was being upgraded to 20% and that it would take a billing cycle to be added to my bill.

She credited my bill a one time $29 credit (which is approx 20% off my bill) and told me that the 20% corp discount will be in effect next bill.

Of course, with Sprint, I will most likely have to call back next month as history has shown it's taken more than one call to get things put back into place. But this was nice to not have to do anything other than call and have them respond quickly and appropriately.

So I lost a 15% discount and got 20%.

Anyone else see a similar change?


I too lost my 15% on this latest bill. I did not call, I wrote ecare who eventually said the forwarded my account to "account services" who would be contacting me within 48 hours. (it's been just under 24 hours as I type). I have been tempted to call but wanted to hold off since they are supposed to be calling me. I also wanted to talk to them about either adding BIS or upgrading my account to a t/m/d plan.

The trick with my 15% is that it is a loyalty and my corp is actually 27% so I'm not real sure what will happen there either.

[chillywilly]

The trick with my 15% is that it is a loyalty and my corp is actually 27% so I'm not real sure what will happen there either.

Ahh. I see why you contacted CS via email. That's a stacked discount and while some people have been able to keep their stacked discounts, there are some that haven't. With a 27% corp discount (which is really good, IMO), be prepared for them to say no. But, you never know. As I noted above, my recent experiences with Sprint has seen improvements. It takes multiple contacts to straighten it all out, but it's an improvement.

[sprtjnkie]

yeah, I'm not complaining. Only to the fact that it was there before the switch and there is no good reason to say I shouldn't have it. I figure I'll talk to them and see what happens. But, going on 36 hours into the 48 that was stated for contact from them and nothing so far. I'll give it this afternoon before I call. Might just do a plan upgrade anyway because I have a BB that I want to activate and it makes more sense to have the t/m/d plan for that. Wonder if I could get discounted AAP to offset the lose of the 15%?

[chillywilly]

When I lost one of my discounts with the billing switch over (which CS told me was related to a contract deal, since one of my 3 lines is now out of contract), they compensated by comping my Power Vision and text messaging, which cut out $25 a month from my bill.

It all depends on who helps you and what they can offer.

[He123321]

I figure I'll talk to them and see what happens. But, going on 36 hours into the 48 that was stated for contact from them and nothing so far. I'll give it this afternoon before I call. Might just do a plan upgrade anyway because I have a BB that I want to activate and it makes more sense to have the t/m/d plan for that.


Keeps us posted on the call back, and I wish you luck.

[sprtjnkie]

Update:

Never got the call back, go figure. So I called them and got a really nice lady. Told her the situation and basically got the "we don't stack discounts" speech. During the conversation, I told her that I have a BB that I wanted to activate and was hoping to get the discount added to offset a plan change. She pitched the t/m/d plans, I asked for $9.99 AAP's, she said it couldn't be done.

So, she says lets activate the BB and see what I can find in the way of discounted BB service. BAM! Free BIS.

Now, without my 15%, I still have an increase in plan of about $18-$20 so I am still paying but having that service added is nice. Plus, I'm really digging the curve.

All in all, I'm happy. Didn't get my % back but it worked out in the end.

[chillywilly]

All in all, I'm happy. Didn't get my % back but it worked out in the end.

Nice that they offered the BIS service for free. I figured the stacked discounts would come up, but that's what most run into lately.

[sprtjnkie]

Yeah, I kinda figured that would be the case. Again, not complaning too loudly since I got BIS.

[He123321]

Atleast you are happy with the outcome. Like I tell many, don't take the 1st no, and give up. Be firm, but very polite, and show them your worth to the company.

The above works 50% of the time, but it works.

[meme2]

Most people on SU have Corporate discount that is larger than the loyalty discount. And Sprint removes the loyalty discount (no stacking), e.g. 15% loyalty discount and 25% Corporate discount.

I wonder what happens if you have Loyalty discount that is larger than the corporate discount e.g. 20% Loyalty discount and 10% Corporate discount.
If Sprint removes the Loyalty discount, the total discount left is very, very small relatively.

Anybody been in this situation?

Btw, I am waiting on my 5th bill since Ensemble. :fingers:

[Aleko]

I wonder what happens if you have Loyalty discount that is larger than the corporate discount e.g. 20% Loyalty discount and 10% Corporate discount.
If Sprint removes the Loyalty discount, the total discount left is very, very small relatively.

Anybody been in this situation?
I had 15% Corp and 25% loyalty. My 25% loyalty dropped off on my last statement, and the 15% corp went down to 10%. :irked:

[MilitaryMan]

I had 15% Corp and 25% loyalty. My 25% loyalty dropped off on my last statement, and the 15% corp went down to 10%. :irked:

Uh --- You called in to get that resolved, adjusted, or compensated for right?

:deal:

[Aleko]

Uh --- You called in to get that resolved, adjusted, or compensated for right?

:deal:

I did; they said too bad, can't stack them, blah blah blah... After talking to several different people and explaining that my last 2-year extension was tied to that loyalty discount, I managed to get a recurring $20/month credit for 2 years (supposedly; I haven't seen the bill since then, so I'm not holding my breath). It didn't completely make up for the lost 25% discount (I'll still be paying about $20/month more than I did before they took away my loyalty discount), but trying to fight for the rest of it isn't worth my time, so I just let it go.

[He123321]

I did; they said too bad, can't stack them, blah blah blah... After talking to several different people and explaining that my last 2-year extension was tied to that loyalty discount, I managed to get a recurring $20/month credit for 2 years (supposedly; I haven't seen the bill since then, so I'm not holding my breath). It didn't completely make up for the lost 25% discount (I'll still be paying about $20/month more than I did before they took away my loyalty discount), but trying to fight for the rest of it isn't worth my time, so I just let it go.

Same thing happen to me, and dealing with some of Sprint's CS reps back then was pain full. :bang:

[gapoochi]

I just got off the phone with them today after over an hour talking to one person (I emailed ecare and they called me back today)

I have a 23% corp discount and 15% loyalty discount and I have 5 lines that I don't pay $10/month on. At least that was the case. That was what was agreed to when I signed a new agreement last Oct.

Now they are saying that I can't stack the percents (I noticed the last 2 months only the corp discount is there) and also that I am now getting charged $30/month for the 3 lines. I tried to explain this to the guy and he just kept saying that they can't offer me that because it's not "right" and shoudln't have been offered in the first place. I told him I don't know anything about their system and the way things work over there; I only know what I was offered and agreed to and that was it and I want it honored.

After a lot of back and forth he offered to give me a lump sum credit of $350 and waive my contracts so now we are no longer on contract. I guess that will be ok for now....if I'm not on contract, I have leverage right? I hope so. I will take the credit for now and then in a few months, try to get my account fixed or get the discounts some other way (new codes or new person that will do it) For now I will pay $55 extra per month and figure the credit covers me for a few of those months (some of that is for the last 4 months of messed up bills)

Anyone know any way to get this back? I am really annoyed that they are taking away things that were offered as terms for renewal. :(

[Taylexxa]

I did; they said too bad, can't stack them, blah blah blah... After talking to several different people and explaining that my last 2-year extension was tied to that loyalty discount, I managed to get a recurring $20/month credit for 2 years (supposedly; I haven't seen the bill since then, so I'm not holding my breath).

Similar situation with me! :frustrate

In May, I renewed a 2 year contract after being told that my 15% business discount AND 15% loyalty discount were added to my account. HOWEVER... Only the business discount has appeared on the bill.

I even have it all in writing, since it was all done through ecare email, but even that doesn't matter!!!! They basically said "sorry for the misunderstanding" and threw a one time credit at me.

The plan is the $69.99 Everything Plan 450 minutes (renewed before I found out about SERO :irked:) so I'm missing out on about $10.50 discount per month. :td:

[bikerich69]

Yes, unfortunately, this is an all too common story. It Is Big, Bad Ensembles Fault. Give me a break.

the unscrupulous part is that the reps are still promising the stacked discounts to customers in order to have them renew or sign new contracts, only for the customers to have these promises reversed.
The no stacking rule has been out a few months now and it is hard to believe that customers are not being mislead by reps that are giving misinformation on purpose in order to sign up new customers.
at first, there were people saying that all the reps dont know this and it is not the reps fault. Maybe, but now, No Stacking Of Discounts Is SprintS Mantra And I Am Sure All The Reps Know This By Now.
Just fight for an equivalent replacement to the discounts you lost in the way of a monthly reoccurring credit or a credit in one lump sum or add ons. Just remember though, that more than likely, you will only get part of what you lost, but just persist and you will get an offer that will be acceptable to you.
Just remember also that you may have to meet sprint in the middle, and be realistic.
If the discounts were offered as part of agreed upon terms of renewing or signing a new contract, you may be able to get out of that contract or get alternative add ons to make up for your lost discount.
Persistence Is Key.

[chillywilly]

After a lot of back and forth he offered to give me a lump sum credit of $350 and waive my contracts so now we are no longer on contract. I guess that will be ok for now....if I'm not on contract, I have leverage right? I hope so.

Your leverage of being off contract depends on how that can be used in the future with retentions to get newer phones, services waived, etc.

Stacked discounts are pretty much gone, with some exceptions.

The $350 one time lump sum is good, but doesn't really help for the long term. It just pays your next few bills.

[sprtjnkie]

I just got off the phone with them today after over an hour talking to one person (I emailed ecare and they called me back today)
:(

Glad you can get a call back. I have been told twice now by ecare that someone would be calling and have yet to hear from anyone. Getting ready to send another reply now. At this point, I highly doubt I get much of anything done considering the state of things but it's the principle of the matter.

[bikerich69]

Glad you can get a call back. I have been told twice now by ecare that someone would be calling and have yet to hear from anyone. Getting ready to send another reply now. At this point, I highly doubt I get much of anything done considering the state of things but it's the principle of the matter.

i think, as of late, sprint is trying to make things right. at least that has been my experience recently. just persist and email and you should hopefully get a favorable reply.
When i say make things right, i still disagree with what sprint has been doing regarding telling customers one thing and doing another. But when approached about it, it appears that they are trying to mate adjustments accordingly.

[He123321]

I'm waiting to be out off contract, before I try with ecare. I'm leaving the phone calls alone from now on.

[michaelvanle]

What's up with eCare calling you back lately? It's like they send you an email response to your original email, and then they call you on the phone just to say the exact same thing in the email. I guess it's a nice friendly touch, but unnecessary in some cases.

[MilitaryMan]

What's up with eCare calling you back lately? It's like they send you an email response to your original email, and then they call you on the phone just to say the exact same thing in the email. I guess it's a nice friendly touch, but unnecessary in some cases.

I got this too the last couple times I contacted Ecare (added a line this weekend). The people making the calls were both foreign (sounded like Indian call center) and only repeated the email contents that you were sent already as a resolution. They asked if everything was fine and good but if you said no that there was a problem they would just tell you to call CS. They had no power to help the situation. What a waste of $$ for Sprint to do this!

[sprtjnkie]

i think, as of late, sprint is trying to make things right. at least that has been my experience recently. just persist and email and you should hopefully get a favorable reply.
When i say make things right, i still disagree with what sprint has been doing regarding telling customers one thing and doing another. But when approached about it, it appears that they are trying to mate adjustments accordingly.

well, funny enough, before I sent the email, they called me. What she did was give me a lump sum credit that included the discount to the end of my oldest contract. So basically I got $250 in credit on my account. I'm okay with that.

The rep was extremely helpful and forthright with info. Basically they have created a department specifically to handle these situations for those if us that had the stacked discount. They are getting alot of calls with this issue and alot of forwards from ecare as well.

If you have a stacked discount, IT WILL GO AWAY eventually. She said the system just isn't set to keep those situations going. Something we have known for awhile. She also said that the ability to add discounts and freebies is going away. They used to have the ability to say discount or remove AAP charges but, at least where she is, it has been removed as an option. Even if you call and get it offered and noted on the account, the code is not there and you won't get whatever was offered, according to her. I'm sure there will be exceptions and someone will be able to work around it but again, this is just what she was aware of.

Sprint is making the effort to accomodate those of us that have had the discount. If you go far enough, you may get it put back or something close. But for now, they are going to try to go the one time credit route to appease people.

[chillywilly]

She also said that the ability to add discounts and freebies is going away. They used to have the ability to say discount or remove AAP charges but, at least where she is, it has been removed as an option. Even if you call and get it offered and noted on the account, the code is not there and you won't get whatever was offered, according to her. I'm sure there will be exceptions and someone will be able to work around it but again, this is just what she was aware of.

This explains why multiple calls are needed to make sure the freebie and discount stays on your account. On average, it's taken 3 calls before the freebie/discount is applied and stays applied.

[He123321]

I rather have them email me back, then wait for them to call me. I like having my offers in writing.

[sprtjnkie]

This explains why multiple calls are needed to make sure the freebie and discount stays on your account. On average, it's taken 3 calls before the freebie/discount is applied and stays applied.

Judging by what the rep told me today, that's because it has to keep moving up the chain to get to someone that can make the discount stick. I'm sure she was talking strictly from her point of view however. She said that if she can't resolve, it gets kicked up higher but that she makes every effort to handle it herselft which is what they are trained to do. (again, her words.)

[He123321]

I'll call B.C.S. once, and if that does not solve my problem, a call to E.S. will be next. I hate the run around game with any company.

[chillywilly]

Judging by what the rep told me today, that's because it has to keep moving up the chain to get to someone that can make the discount stick. I'm sure she was talking strictly from her point of view however. She said that if she can't resolve, it gets kicked up higher but that she makes every effort to handle it herselft which is what they are trained to do. (again, her words.)

Good to know. The one bonus is each CS rep leaves notes on the account. It takes the next agent a bit to read through them, but it brings them up to speed so when you re-state your case, it shortens the time to get the issue resolved.

[gapoochi]

I'll call B.C.S. once, and if that does not solve my problem, a call to E.S. will be next. I hate the run around game with any company.

The guy I spoke with said that he could escalate me to ES but that they may not be able to offer me what he did but I could take my chances but he woudl suggest going with his offer. I told him that felt a little like pressure. Then he said he would take me off contract too. I agreed to that for now (the lump sum plus get out of contract)

Now I want to know two things...
1. how do i confirm that I am out of contract?
2. can I call ES and see if they can possibly put back some of my discounts that were just taken away? They took away over $50 worth per month and I would like to try and recoup some of that for the future. The lump sum they gave covers that last 4 months plus the next 2 in messed up bills so after 2 months, I'm paying much more than I should be.

Thank you guys so much!

[michaelvanle]

The guy I spoke with said that he could escalate me to ES but that they may not be able to offer me what he did but I could take my chances but he woudl suggest going with his offer. I told him that felt a little like pressure. Then he said he would take me off contract too. I agreed to that for now (the lump sum plus get out of contract)

Now I want to know two things...
1. how do i confirm that I am out of contract?
2. can I call ES and see if they can possibly put back some of my discounts that were just taken away? They took away over $50 worth per month and I would like to try and recoup some of that for the future. The lump sum they gave covers that last 4 months plus the next 2 in messed up bills so after 2 months, I'm paying much more than I should be.

Thank you guys so much!


You can check your expiration date online at sprint.com. Check under "Plan Details" and then there's a little link to check expiration date.

[gapoochi]

You can check your expiration date online at sprint.com. Check under "Plan Details" and then there's a little link to check expiration date.

grrr...i just checked and it shows an expiration date of almost 2 years from now. How long would it take to show as no contract? I emailed the CS i spoke to back about this; hopefully i get a response soon.

Thanks for your help.

[sheureka]

Just curious - how long after you were switched to Ensemble did you lose the discounts? It's been 7 months now since I was switched and I still have both a 15% loyalty and a 16% corporate discount. I'm not on sero but do have two lines with lots of free addons. TIA - sheureka

[chillywilly]

Just curious - how long after you were switched to Ensemble did you lose the discounts? It's been 7 months now since I was switched and I still have both a 15% loyalty and a 16% corporate discount. I'm not on sero but do have two lines with lots of free addons. TIA - sheureka

My switch the Ensemble was the same month one of my phones went out of contract, which the CS rep told me was the reason I lost my loyalty discount.

[powerismine]

I called retentions yesterday and they gave no problem at all getting my discount back, they said that my 2 year 20% had expired and they then gave it back to me and told me I could also get a new phone. I currently have a Centro and I think I might get the touch for now, the rep also told me that the Touch Diamond is coming out on the 3rd so it would be with in my 30 days to change to that, also that if there was any luck I then could trade the Diamond in for the Diamond Pro cause that should also be within my 30 days.

Thanks Sprint, You Rock
Rich

[bikerich69]

I called retentions yesterday and they gave no problem at all getting my discount back, they said that my 2 year 20% had expired and they then gave it back to me and told me I could also get a new phone. I currently have a Centro and I think I might get the touch for now, the rep also told me that the Touch Diamond is coming out on the 3rd so it would be with in my 30 days to change to that, also that if there was any luck I then could trade the Diamond in for the Diamond Pro cause that should also be within my 30 days.

Thanks Sprint, You Rock
Rich

Sounds good except for one thing. you are only allowed ONE exchange within the 30 day period. in other words, if you purchase a phone but decide you want a different phone, you can exchange it. but you are allowed only one exchange.
you cannot, from what i have read, exchange your phone every 30 days.

[MilitaryMan]

Sounds good except for one thing. you are only allowed ONE exchange within the 30 day period. in other words, if you purchase a phone but decide you want a different phone, you can exchange it. but you are allowed only one exchange.
you cannot, from what i have read, exchange your phone every 30 days.

Agree^^^^^ You should just hold off for the Touch Diamond to come out and check it out in store before buying ....

What if they delay the Pro until Christmas just to avoid people returning their Diamonds within 30 day window? I mean if I were Sprint I would probably not release two very similar phones within 60 days of each other.

[He123321]

Just curious - how long after you were switched to Ensemble did you lose the discounts? It's been 7 months now since I was switched and I still have both a 15% loyalty and a 16% corporate discount. I'm not on sero but do have two lines with lots of free addons. TIA - sheureka

I lost mine 2 months after the migration, but my wife still has hers. :frustrate

[bikerich69]

Agree^^^^^ You should just hold off for the Touch Diamond to come out and check it out in store before buying ....

What if they delay the Pro until Christmas just to avoid people returning their Diamonds within 30 day window? I mean if I were Sprint I would probably not release two very similar phones within 60 days of each other.

Good Point.
i was going to purchase a Touch in the next week or so (after straightening out my billing issues for the third month. would not want to renew my contract before my issues were handled:)) and then, maybe exchange it for a Diamond, since it would most probably come out within 30 days of my purchase.
Maybe I will just wait?

[He123321]

Good Point.
i was going to purchase a Touch in the next week or so (after straightening out my billing issues for the third month. would not want to renew my contract before my issues were handled:)) and then, maybe exchange it for a Diamond, since it would most probably come out within 30 days of my purchase.
Maybe I will just wait?

Just wait for the new model to come out. I hate the waiting game, but it will save you $, and headaches. :hee:

[He123321]

Any updates yet?

[He123321]

Well, it does not matter how long after one gets converted over to the new billing system, ones loyalty discount is not safe. My wife got her bill yesterday, and it felt a bit heavier LOL. She reviewed her bill, and she noticed her 20% discount gone.

There was a flyer with her bill for a 10% of her monthly bill for the next 2 years. She might jump on the offer, but I told her to hold off for a while.

Lets see what happens in the next 45 days.

[Aleko]

Same here... My latest bill doesn't have my NVP discount anymore... :frustrate First, my 20% loyalty discount disappeared a few months ago, and now this. :irked:

[MilitaryMan]

Same here... My latest bill doesn't have my NVP discount anymore... :frustrate First, my 20% loyalty discount disappeared a few months ago, and now this. :irked:

Yep ... I finally lost my 15% loyalty discount and a PCS courtesy Discount that gave me a credit to make my Shared 7pm N/W free.

I emailed Ecare and got the credit straightened out so that Shared 7pm N/W are free. They also gave the account a $70 dollar credit to relieve the pain a bit of the lost loyalty discount.

I added a line this past month so it is unclear what my monthly bill will end up being but I guess I'll be updating my sig. :irked:

I'm thinking the other discounts I have will stay because they are "included" on the add-ons area. :fingers:

But Overall I think :fingers: that I will still have a great plan for about $150/mo for 6 lines (UNLTD TEXT on all and PWR vision on 4)

[He123321]

I think 08' will be Sprint's spring cleaning year.

[Aleko]

I think 08' will be Sprint's spring cleaning year.

Well, they had better not get too carried away cleaning; after they took away every single discount I had, there is absolutely nothing stopping me from shopping around.

[spazticrecords]

Still have both discounts a NVP and and 2 $10 re-occuring credits. One on each of my shared lines.

[MilitaryMan]

Still have both discounts a NVP and and 2 $10 re-occuring credits. One on each of my shared lines.

Yeah, I think adding the 6th line to my account was the trigger that caused my Loyalty Discount to go ByeBye. :indiff:

[He123321]

Well, they had better not get too carried away cleaning; after they took away every single discount I had, there is absolutely nothing stopping me from shopping around.

I hear you, but the new Sprint will let walk with out with out thinking about it twice. Back then, they would work with you to the point that you would say WOW WHAT A DEAL. :scare: Now :frustrate

[chillywilly]

Well, thanks for the stacked discounts that Ensemble can't support, I lost one of my discounts on my plan.

I had a corporate discount of 15%, which was removed from last month's bill. I called and was told it was a mistake, but that my new corp discount is now 20%. Nice...

But getting this month's bill, I see they removed the $20 credit on my 3rd line (which has been in place for over 4 years now). They cannot reapply it due to the restriction on discount stacking.

So my bill is now at $135 a month. Just a year ago, it was $104 a month.

This is so frustrating having to deal with these constant changes, calling in and speaking with a rep and being told "sorry". I'm more than willing to pay my fair share, but this lack of ongoing discounts just because the new billing system doesn't support them is getting a bit much.

Before I know it, I will be paying the $160 a month for my 3 phones.

The rep suggested a new plan for me, but money wise, it ends up costing more than what I'm paying now. So I stay here until the end of October when my line #2 comes off contract, leaving only my phone as the only one under contract (until next August).

My question is this: who still has stacked discounts? And if so, were there any changes to your account and you still got to keep them?

[HPLouis]

You know, I'm starting to notice that when you call in the customer service with a complaint or an issue, their new repsonse is, "I am sorry to hear about all of your trouble. Might I interest you in one of our new plans?"

[chillywilly]

BTW, the plan the rep offered to me was the Talk/Message/Data share plan for 3 phones.

[MilitaryMan]

BTW, the plan the rep offered to me was the Talk/Message/Data share plan for 3 phones.

Did the rep offer any discount off the "sticker price" other than, of course, your employee discount?

[chillywilly]

Did the rep offer any discount off the "sticker price" other than, of course, your employee discount?

Nope. No extra discount. Just my 20% emp discount I get.

[He123321]

Now my wife wants to do a family plan. She is out of contract, and I have 2 months to go on my contract. We can get a total of 31% off, but still thinking about it.

[meme2]

I'm thinking the other discounts I have will stay because they are "included" on the add-ons area. :fingers:

But Overall I think :fingers: that I will still have a great plan for about $150/mo for 6 lines (UNLTD TEXT on all and PWR vision on 4)


May I ask what do you mean "included" on the add-ons area? Is it in the pdf bill?

2 months ago my 7pm. free after credit of $5 disappeared. I emailed and they added it back. It showed up as 7pm N & Wnd Free included on the pdf bill.

Suddenly this months bill (pdf bill) I no longer have any 7 pm showing. Just says Unlimited Nts & Wknds. Also my Unlimited Mobile to Mobile is not showing up on the pdf bill either. Basically those 2 lines that were listed in last months bill are no longer there in this month's bill. I still have not contacted ecare regarding this because if I look at my account using the cellphone, under plan it shows the unlimited 7pm free and the free mobile to mobile. Just weird.

Should I test to see if I am being charged anytime minutes if I call at 7pm? Or mobile to mobile being charged. I have a family plan. How can mobile to mobile be not included!!!!!

[onebelow0]

I am a little worried about my stacked discounts. I have called a couple of times but never changed anything.... My main line is ooc as of june and my second line is ooc on 11/16. I am afraid that when my other line expires that one discount will be removed but I am also afraid that if I renew my contract that the loyalty discount will drop off. I have NVP 10% and 20% loyalty discount. Obviously I would like to keep both but if not, at least the bigger of the two. Do you guys think renewing will cause me to lose my discount?
:fingers:

[MilitaryMan]

May I ask what do you mean "included" on the add-ons area? Is it in the pdf bill?


I mean on the website when I log in and look at each line and click on "change plan add-ons" under "change plan add-ons" it indicates "included" vs a dollar amount for the various free stuff they have given my account. Like it will say....

Unlimited Mobile To Mobile Min ----Included
Sprint Power Vision Pack ----------$7.5
Cellular Call Detail -----------------Included
Unl Shared Night Wknd Min 7pm ---Included
Unlimited Text Messaging ---------Included
Unlimited Night Wknd Min 9pm -----Included
PCS PICTURE MAIL ---------------Included

[He123321]

I am a little worried about my stacked discounts. I have called a couple of times but never changed anything.... My main line is ooc as of june and my second line is ooc on 11/16. I am afraid that when my other line expires that one discount will be removed but I am also afraid that if I renew my contract that the loyalty discount will drop off. I have NVP 10% and 20% loyalty discount. Obviously I would like to keep both but if not, at least the bigger of the two. Do you guys think renewing will cause me to lose my discount?
:fingers:


If you do a search in this forum, you will see that discounts/freebies can drop off/be removed at almost anytime. Being OOC, or on does not really matter. Just keep your fingers :fingers:

[meme2]

I mean on the website when I log in and look at each line and click on "change plan add-ons" under "change plan add-ons" it indicates "included" vs a dollar amount for the various free stuff they have given my account. Like it will say....

Unlimited Mobile To Mobile Min ----Included
Sprint Power Vision Pack ----------$7.5
Cellular Call Detail -----------------Included
Unl Shared Night Wknd Min 7pm ---Included
Unlimited Text Messaging ---------Included
Unlimited Night Wknd Min 9pm -----Included
PCS PICTURE MAIL ---------------Included

I am still waiting for the axe to fall after the switch to ensemble. Been 6 months now. :fingers: Still getting employee discount with loyalty discounts. Maybe it is because my employee discount is very small, 10%.
Any ty Military Man for showing me how to check the included. All the ones below has the word "included" after each sentence:

EVDO Causal
50 Roaming Minutes
Unl Shared Night Wknd Min 7pm
Sprint Unltd Power Vision Pack
PCS Picture Mail
Unlimited NIght Wknd Min 9pm
Unlimite Mobile to Mobile Min
America Roaming Include
Unlimited Text Messaging
Cellular Call Detail

Nothing has dollar amount. I am wondering why I have Nt Wknd 7pm and 9pm. Also Roaming 50 minutes(given to me years ago before there was America Roaming) and the America Roaming. EVDO Casual and Power Vision Pack..... aren't they the same?

If all of the above are Included and FREE plus they have no expiration date then I am never going to leave Sprint.

[sprintrook]

Just a heads up for those of you losing your discounts. I called up and got a bulk credit for the amount that the discount would total to when my 20% fell off. YMMV as it all depends on the rep that you speak with. HTH someone.

[djenn]

Just wondering if anyone can clarify is discounts are or are not stackable? Here's the deal, I am OOC on a shared plan (the other phone is still under contract until 4/09). We pay $60 ($40 main line, $20 add a line) for 750 minutes, 500 free text msgs, free roaming, nighttime minutes start at 8pm. I receive a 23% company discount.

I wanted to upgrade both phones to Blackberries and have no problem committing another 2 years. Originally, I was told I would get the $129 shared talk/data plan + Pick 3 with 23% off AND a $15 recurring credit, making our plan roughly $90/month after taxes. I wanted to think it over, when I called back, 2 diff. CSRs (in retention) informed me that I could not get the $15 off combined with the 23%.

I REALLY REALLY do not want to pay over $100/month for both lines. We absolutely want Blackberries. Another option would be to add the $30 BB service to our current $60 plan, but that would take us to $120, $9.99 less than the unlimited plan which offers 750 more minutes. We probably do not need the minutes after Pick 3 is added (and I will probably ask for 6pm or 7pm nights).

What are my options? Do I have any room for negotiation? And if so, what can I specifically ask for? Can a supervisor stack the discounts? Should I attempt to call Executive Services (if so, what's their #)?

Thanks!

[He123321]

My wife called for the 10% discount offer, but was told no stacking allowed. They did offer her $50 for a new 2 contract LOL.

[ugabuga]

Well earlier this yr I lost my Loyalty discount then was able to get it added back on. Well after 5 months my latest bill does not have it now grrrr

[He123321]

Well earlier this yr I lost my Loyalty discount then was able to get it added back on. Well after 5 months my latest bill does not have it now grrrr

That happens alot. :1zhelp: Just give Sprint a call and ask what happened. :icon_smil

[ugabuga]

Yep definitely going to have to get on the phone with Sprint. Not only did my bill go up, but my parents 3 line family plan increased $36 which they are pissed at.

Does anyone have any direct numbers that work to business retention anymore? All my old ones have been disconnected.

[He123321]

Just call *2, and ask for the department. When they ask why, just tell them you lost something that they offered you. it works all the time.


Good Luck.

[He123321]

Any updates fellow SUers?

[pitflyer]

My billing period closes on Oct 24, my billing date is Oct 28, but my PDF bill (and amount due) is already available as Oct 27. I am pleased to see that my stacked discounts are STILL there.

[He123321]

Thats good to hear, and I hope it sticks.

[ugabuga]

So far no luck I called for my parents and they fed me the line that the discount cannot be added now due to the system. The business discount is on there but no luck so far. E-care did offer a one time credit of $150 but really thats nothing when talking about the lost discount for 2 yrs.

[He123321]

Atleast they offered you $150, my wife was offered $75 for a new 2 year contract. Sprint has tighten their belt.

[pitflyer]

My net loyalty discount is $10 a month which I have received since Jan 2008, when they implemented those 'Admin Fees' etc and I threatened to leave (wasn't really interested in leaving) and they offered me 5% and then bumped it up to 10% to balance out the extra fee. Since these fees seem to go up every bill, it seems I'm coming out ahead less and less, but that's still $80 so far... not chump change, for sure. I'm just glad I'm on 'the list' that seems to allow stacked discounts w/o any Sprint intervention.

[He123321]

I still have a 5%, and 16% stacked, but man how I miss my old 20% LOL.

[jrojas]

I had 10% loyalty discount for many years but in 2006 it was removed. I called Sprint & they were only able to give me a $5 service credit. Unfortunately, it was recently removed and I emailed ecare and given the following response:

The service credit of $5.00 was added to the line #### on
September 25, 2006. This credit is no longer available in the system.

However, considering the on-time payment, I have applied the one-time
credit of $120.00 for another two years.

[He123321]

The service credit of $5.00 was added to the line #### on
September 25, 2006. This credit is no longer available in the system.

However, considering the on-time payment, I have applied the one-time
credit of $120.00 for another two years.

Man you got a rep that was feel good on that date. :tu: Those rep are becoming very rare for Sprint. :td:

[sulten]

I work for Intel and they get 20% discount good thing is


Sprint
Intel employees and family members save 20% off Sprint & Nextel monthly recurring charges.
more info »


everybody is family to me so everybody gets 20% :hee:

[He123321]

I work for Intel and they get 20% discount good thing is


Sprint
Intel employees and family members save 20% off Sprint & Nextel monthly recurring charges.
more info »


everybody is family to me so everybody gets 20% :hee:

Wow, I wish I could recieve the same with Pfizer. :icon_smil

[pitflyer]

I'm just glad I'm on 'the list' that seems to allow stacked discounts w/o any Sprint intervention.

Just got my Nov bill and still have 25+10 stacked discounts. So keep up the faith possible, stacked discounts are still out there! :headbang2

[He123321]

Just got my Nov bill and still have 25+10 stacked discounts. So keep up the faith possible, stacked discounts are still out there! :headbang2

They are still out there, but Sprint is still tracking them down. :bang:

[Marc320]

They are still out there, but Sprint is still tracking them down. :bang:

And that is why Sprint might be losing over a million customers each quarter.

[He123321]

And that is why Sprint might be losing over a million customers each quarter.

You may think that, but they are still the cheapest carrier out of the top 4.

[Marc320]

You may think that, but they are still the cheapest carrier out of the top 4.

And sometimes you get what you pay for...

[Perveeus]

And sometimes you get what you pay for...

Free country, live with your decisions.
Else play by the rules even if they change esp. if you are too cheap to quit.

fyi - The churn is mostly Nextel customers.

[Marc320]

Free country, live with your decisions.
Else play by the rules even if they change esp. if you are too cheap to quit.

fyi - The churn is mostly Nextel customers.

That is stupid. If they change the contract then you should have the chance to leave. Not play by the rules if they change on there side. Sounds one sided that way. This is why we have contracts so rules do not change.

[Perveeus]

If they change the contract - you can leave. It's been recounted here numerous times.

[He123321]

And sometimes you get what you pay for...

Going on 10 years with Sprint because they work best for me. I have traveled to NV, CT, NY, NJ, PA, DE, VA, south on 95 all the way to Disney, PR, and Cancun. Always had service/data roaming or not. :tu:

I never follow the crowd/hype.

LOL, but I still miss my 20% LD :frustrate

[sheureka]

Just got my Nov bill and still have 25+10 stacked discounts. So keep up the faith possible, stacked discounts are still out there! :headbang2I just got my December bill and lost my 15% "loyalty" discount. I've had it for about 3 years. I sent them an email saying I'd be willing to sign a new 2 year if they'd reinstate the discount. By the way, I have a 16% employer that's been stacked on the 15% loyalty. - sheureka

[pitflyer]

By December bill do you mean the bill that is due in December? If so, that's the same bill I was talking about. Mine is generated on Nov 28 and due in mid December. My stacked discounts remained on automatically.. despite the fact that when they were added the discount says '6 months' in the title and its been over 6 months (I was told that specifically there was no expiration to the discount, which I don't believe, but so far, so good!)

[sheureka]

I just got a response, and they say there is no way I can get the 15% back until there is "another promotion". However, they also said they were going to give me power vision free to make up for it, but when I look at my account addons power vision has gone from $10 to $15 a month. I sent an email back. I hope I don't end up wishing I'd just let it go. - sheureka

[sheureka]

Yes, you are right. The Sprint power vision pack has added on your account for $15.00 by me by mistake. I apologize for this mistake.

I tried again to add the sprint power vision pack free of cost on your account, however system is not allowing to add this for free.
Therefore, due to system restriction, I am not able to add this for free on your phone.

However, do not worry. I have added the $10.00 option again on your phone and applied $60.00 advance credit on your account to make this option free for you for next 6 months.I doubt I'm going anywhere, but at least I'm out of contract on both my lines now. - sheureka

[missguam76]

I have a dumb question: Does it actually say loyalty discount on your bill? The reason why I'm asking is because I have a Business Discount Sprint 25% and a Employee Discount Sprint 15%. I know before being migrated onto Ensemble, it used to say National Volume Discount, Sprint Employee Value Program, and Federal Govt. Employee Discount MRC 10%, plus various account credits. These were put on different lines on my account (I have 7 total). When I was migrated earlier this year, all it says was Business Discount 25% and Employee Discount Sprint 15% and it does come out to be the same. I've been with Sprint since 1998. My first AAP was done on a military base (AD Marine wife) so the rep gave me a military discount, then when I went back to work (teacher) I was given a number to call to get the school district's NVP discount as well. Luckily, they were able to stack the two and this was done back in 2002. After the migration, I'm still paying the same amount, as before, even though the set up for the discounts are different. As for my December bill (the one that generated on 11/28 and is due next week), I still have my discounts showing. I'm just confused and a bit scared seeing how people are losing discounts. I don't want to know the cost, if my discounts are lost... 7 phones AND all under contract (we just renewed and 3 just got new phones).

[sheureka]

Does it actually say loyalty discount on your bill? The reason why I'm asking is because I have a Business Discount Sprint 25% and a Employee Discount Sprint 15%.It didn't say "loyalty" on the bill. It used to say that, and I got it for resigning on some point. I now only have the "employee" discount that used to be called NVP. - sheureka

[He123321]

I just got a response, and they say there is no way I can get the 15% back until there is "another promotion". However, they also said they were going to give me power vision free to make up for it, but when I look at my account addons power vision has gone from $10 to $15 a month. I sent an email back. I hope I don't end up wishing I'd just let it go. - sheureka

Sometimes it show as if the were charging you the $, but when you get your monthly statement, you should also see a $15 credit.

[pitflyer]

These are how my stacked discounts show (on each line)

Employee Discount Sprint 25%
CLC 10% Discount 6 Months

I had guessed CLC stands for 'Customer Loyalty Credit'. I've had it all year even though it says 6 months.

[missguam76]

Thanks! I guess, I'm just paranoid, with people losing their discounts and what not, lol. I already lost a $15 credit this past month, but I was told to call and renew it. When I tried they told me I had to call their business dept and that's just too much of a mess. I'm supposed to get pick 3 soon added this month to all my lines, so that basically makes it up, plus my last two lines finally got free vision. Again, I'm paranoid...

[He123321]

Thanks! I guess, I'm just paranoid, with people losing their discounts and what not, lol. I already lost a $15 credit this past month, but I was told to call and renew it. When I tried they told me I had to call their business dept and that's just too much of a mess. I'm supposed to get pick 3 soon added this month to all my lines, so that basically makes it up, plus my last two lines finally got free vision. Again, I'm paranoid...

If I were you, I would stop calling Sprint. You might get that one rep that is going to say hey, you don't belong there little (your discount) guy. This is one way to get a discount removed fast.

[missguam76]

If I were you, I would stop calling Sprint. You might get that one rep that is going to say hey, you don't belong there little (your discount) guy. This is one way to get a discount removed fast.

Believe me, I try avoiding calling Sprint at all costs. I don't want to get that rep and have him/her change my plan. That's how I ended up with my current plan, a rep changed it without my permission :irked: I stayed on the phone with AS for a good 3 hours.

I've been with Sprint for 10 years now and they've always been good to me whenever I have a question or complaint. I don't want them to treat me like American Express :lol:

[He123321]

I don't want them to treat me like American Express :lol:


Good one! :p

[KillerQ]

Hey all,

Yea, I had a recurring $10 credit PER line and a 20% LD - I lost them both on this recent bill. Thank goodness I still have my 23% work discount.... Anyway to fix this? I can't even think of any perk to ask for as a result of the situation - as I have everything on my plan...

Here's my response:


Thank you for contacting Sprint regarding the Loyalty Discount and
Service Credit.

The Loyalty Discount and Service Credit can only be added for maximum of
2 years. This discount has been removed as 2 years period has been
passed.

Now, the system does not allow us to add Loyalty Discount and Service
Credit anymore. Therefore, we are unable to add the Loyalty Discount
and Service Credit on your account, I am sorry for the inconvenience
this may cause you.

Also, the system does not allow us to add any other discount along with
the employee discount and I can see that currently your account is
receiving 23% employee discount per month.

Had it been possible for me to reactivate the discount, I would have
happily done it to get an appreciation from you. I am sure you will
understand my limitation in this regard.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Shannon C.
Sprint





-- Any input?


Thanks in advance,

Matt!

[spazticrecords]

I would call ES or AS to fix this. I have a NVP discount and $10 credit on each line. One of the $10 credit's dropped off and ES was able to add it back on.

[KillerQ]

Spaz,

Forgive me, but what do ES and AS stand for? Are the numbers in the FAQ?


Thanks,

Matt!

[pitflyer]

ES - Executive Services
AS - Account Services I think

I don't ever read a FAQ so I don't know if they are in there but a forum search should find at least the number for Executive Services. Consumerist.com has a special ES number that is easy to find on their website.

[KillerQ]

Pit,

Thanks! I called today (AS) and got a $20 instant credit - but they INSISTED that there was no way to add a credit or loyalty discount on top of my 23% work discount....I ecen told them that I heard of it being done before...

Any buzz words or phrases I should drop that may help when I call back?


Thanks,

Matt!

[pitflyer]

Sorry, plenty of people report that they can't get stacked discounts no matter what they try. I'm lucky to have them but can't give you any feedback on why.. I had them removed one month, asked for them back via eCare and they said no problem, and I've had it since then.

[He123321]

Sprint set-up thier system to reject 99% of the stacked discount offers. Getting them stacked is like hitting the Power Ball.

[PlatMan]

I'm still getting my Nextel iDEN Corp Discount of 30% off the rate plans even though I am now on the Sprint CDMA side.

Here is the deal:

I dropped my remaining Nextel plan this past June down to the DC only type plan of $15 per month because my contract was ending in December 08 and I wasn't using Nextel any longer ... my monthly bill with the 30% discount since June was only $10.50 per month. Then when this month came I was going to cancel my Nextel account and not have to pay the ETF.

But in October I decided to switch over to the Sprint CDMA side and get the V950 phone. I went with the Simply Everything Plan.
I then added an additional line onto my account in November for my wife. She has the 450 Everything Messaging Plan.

Now I get my bill and it is still giving me the Nextel Discount of 30% off the rate plan. The 450 Everything Messaging is only $34.00 per month. Now this is awesome, I also am getting the 30% off my line that has the Simply Everything Plan and am only being charged $69.99 for the Simply Everything Unlimited Plan. Yes, it is the Simply Everything Unlimited Plan I have.

First off I thought the discounts to the unlimited plans didn't apply and I thought my discount was going to drop down to 20% being I am now with Sprint.

Well being the honest guy I am, I called Sprint about this and was transferred to the account modificatioins dept. They told me being I was originally with Nextel and went through this dept. way back when to get the discount, they are leaving it on my account. They told me it effects every plan on my account because I still have DC on both phone lines.

Wow, this surprised me and makes me one happy camper! :)

[missguam76]

however, I am now getting vision for free on the two lines I was paying $5.00 each. AS also changed my 6pm nw minutes to a 0.00 charge. I was being charged $10 for it and then getting a credit back. This happened when I called to set-up my Pick 3 numbers. The AS rep asked if there was anything else and I mentioned that I lost a $15 back in October and that it was no biggie it just made my bill go up by $15 dollars. She goes well $15 is a lot and looked at my bill to see how she could make my bill go back down. So, I'm extremely happy. Of course, it doesn't take affect until the next billing cycyle, but nevertheless, I'll take it!

[marietsy]

I work for Sprint and unfortunately, this is one of the biggest complaints that we receive. Sadly, there is no way to resolve the issue either. The new billing system only allows for one Employee Discount and then a flat dollar amount discount. Or you can have one courtesy % discount and one flat dollar discount, but you can't combine two percent discounts. The largest discount will cancel the other one out.

I have seen account where there are three percent discounts and only the highest posts due to the new billing system. So for those of you who received multiple percent discounts before the conversion will notice that you only have one or maybe none at all, depending on the discount.

There is no way to get around this issue.

:(

[spazticrecords]

That's correct. I have a 20% NVP discount then 2, $10 credit's on each line, this way it doesn't go against the stacked discount policy in ensemble.

[pitflyer]

I still have to correct it's not 'no way'. Just very, very, unlikely. PS I will trade my stacked discounts for a Powerball win :laughing:

[missguam76]

Even dumber question: What's the difference between "Business Discount Sprint" and "Employee Discount Sprint?"

[KillerQ]

That's correct. I have a 20% NVP discount then 2, $10 credit's on each line, this way it doesn't go against the stacked discount policy in ensemble.

I was in the same boat - and the rep insisted that the 2 $10 credits could NOT be added back, as that would be stacking - even after she did some 'checking'


Weird,

Matt!

[He123321]

I was in the same boat - and the rep insisted that the 2 $10 credits could NOT be added back, as that would be stacking - even after she did some 'checking'


Weird,

Matt!

That only happens when the right rep answers your call. It's a hit and miss now a days. :huh:

[spazticrecords]

I spoke to Ret first and they said it couldn't be added back, so I called AS and they were able to fix it. I would try calling AS. Also, does anyone know if it's possible to put an expiration date of like 2026 for $10 credits. I've been told my multiple reps that the most they can put in is 2 years and I have to call back and the end of the 2 years for them to renew it.

[pitflyer]

OK I will admit I am just here to brag now, but I just reached my first year anniversary on stacked discounts with my Jan 09 bill :) It's still very unlikely from all the other posts, but *IT'S NOT IMPOSSIBLE*

[He123321]

OK I will admit I am just here to brag now, but I just reached my first year anniversary on stacked discounts with my Jan 09 bill :) It's still very unlikely from all the other posts, but *IT'S NOT IMPOSSIBLE*

I'm not hating. :headbang2

[chillywilly]

Not hating here, either, although I'd still like my bill to go back down by the $33 it has gone up over the last year.

[pitflyer]

Thanks, I wish I was as lucky in Vegas last week .. but that's a story for another forum :)

[sheureka]

OK I will admit I am just here to brag now, but I just reached my first year anniversary on stacked discounts with my Jan 09 bill :) It's still very unlikely from all the other posts, but *IT'S NOT IMPOSSIBLE*I didn't lose my second discount until my contract expired - so of course it's possible if you're still under contract. I had mine under the new billing system for at least a year, and for more than 2 years before that. I did get a one-time $60 credit when I lost my 15% loyalty though, and didn't have to sign a new contract. I was told I'd get another $60 credit in 6 months but I'm not holding my breath. - sheureka</