Need some advice.

[powerismine]

Well I have been with sprint for 8+ years now, and had some great plans. I remember paying less than $50 for all the extras, with one line. I got my second line last year(for my grandma). My current contract expires 02/08/2009. The only thing I see that is wrong is that the Sprint TV is suppose to be free. But at one point and time I got vision free and they said that I could have txt free. Then they put text for 20 per account. So I called and they said here take this instead, 30 per mo for vision and txt, with free tv.

What do I need to do to get this fixed, I think that I am paying alot for what I am getting. I mean the 2nd line doesn't even get used I think I should have all the options on my main line on my second line. What do all of you guys think?

Here is my current bill:

Charges

Shared Plan
Fair and Flex Family Plan - 1400 Anytime Minutes Included $89.99
20% CREDIT -$18.00
5% MRC DISCOUNT -$3.60
Fair and Flex Family Plan -Tiered Overage Charge $0.00
Sprint Power Vision - PRO Pack $30.00
20% CREDIT -$6.00
5% MRC DISCOUNT -$1.20
$7.00
ROADSIDE RESCUE - Roadside Rescue $4.00
20% CREDIT -$0.80
5% MRC DISCOUNT -$0.16
America Roaming Included $0.00
Unlimited Nights&Weekends-7pm $0.00
EVDO Casual - EVDO Casual $0.00
Sprint: Multi media - 50 Sprint TV Premier -04/03 $7.95

(***) ***-****
Fair and Flex Family Plan - 1400 Anytime Minutes Included $0.00
America Roaming Included $0.00
2 Way SMS Blocking - CDMA SOC 2 Way SMS Blocking $0.00
Unlimited Nights&Weekends-7pm $0.00
Total Anytime Minutes Used
(***) ***-**** 377
(***) ***-**** 1
Total 378

Sprint Surcharges $7.73
Government Fees & Taxes $11.78

Total Due by April 27 $128.69

[deryn]

Retentions offered me 1000 AT shared for $40. I think it may be $50 now.. that'll save you $40 at least. Downgrade your vision pack to the $15 (if you don't have a blackberry). I opted for the $10 vision. Same thing, just a weeeeeee bit slower. Not noticeable in my eyes.

Also ask retentions about a loyalty discount. It's between 10-15%

[powerismine]

I am getting a 25% discount now, I am just waiting for the corp. 6% discount to kick in. I guess this is the best its going to get.

[powerismine]

So I called Sprint again this morning but called the retentions department directly. I some with an account manager and this is the outcome:

$89.991400 F&F 2 lines
$0 2nd line
$12.50 EVDO/GPS/TV
$0 Unlimited Text
$4 Road Side
$7 TEP

Total 113.50

-25% Loyality
-7% Corp.

Total
$77.18 Per Mo before taxes.

Thanks for being here SU.

[SingSongBird]

you must be on p2k because you have stacked discounts. Good luck with that.

[powerismine]

When I asked they said that I was on the new billing system. Why the snotty answer? Can't you just say it sounds like there might be a problem instead of saying "good luck with that".

I thought we were here to help each other not compete.
Thanks SingSongBird.....................big help.

you must be on p2k because you have stacked discounts. Good luck with that.

[bcaroo]

The new billing system does not allow stacked discounts the way the old system did. A number of people have found that their discounts that were stacked disappeared. That said - I have a stacked discount and a few others have stacked discounts. Keep an eye on the bottom line and if the discounts disappear - call in to find out why. There are ways around the discounts like a % and a $ credit but % and % are considered stacked. Good luck and your bill looks great.:)

[powerismine]

Thanks for the quick answer on what he was talking about. Like I said they did say that I was on the new billing system so we will just have to wait and see. Thanks again

The new billing system does not allow stacked discounts the way the old system did. A number of people have found that their discounts that were stacked disappeared. That said - I have a stacked discount and a few others have stacked discounts. Keep an eye on the bottom line and if the discounts disappear - call in to find out why. There are ways around the discounts like a % and a $ credit but % and % are considered stacked. Good luck and your bill looks great.:)