No love from retention - WILL go to VZ or ATT

[raka]

Been with sprint for 10 years. Off contract for 3-4 weeks.

Here's what I have NOW:

2 phones. primary phone has voice only (no data plan). 2nd phone is treo650 (vision only)
both phones eligible for upgrade deal.

1000 ATM shared/$50
7PM NW/$5 - (I used to get credit for this, but it "expired" along with the contract)
2nd line/$20
Vision on 2nd line/$5 (grandfathered plan - only applies to 2nd line)

free NW/Roaming/LD/PCS-PCS

total: $80 + taxes(b/w $16.50 & $17.25 - depending on how much cr.ck the tax gods have smoked)

Here's what I ASKED FOR.
1 BB pearl - $199 - $100 MIR (i.e., the published price)
1 8830 - $279 - $100 MIR (i.e., the published price)

1250 shared minutes
6pm NW
free NW/Roaming/LD/PCS-PCS
BIS on both phones

I don't want to pay more than $80 p.m before taxes (same as what i pay now)

They flat-out refused. Called retentions and talked to 1 guy. He was totally lame. So I called again after a few minues. 2nd guy I talked to really p.ssed me off - said that "Sprint was cracking down on people (like you) doing this kind of stuff". What an a..hole. I said can you give me any loyalty discounts? "No".

Qs for you Gurus:
1. Am I asking for too much?
2. If I have to pay more, I would rather pay VZ/ATT because sprint service is going from bad to worse (in more ways than one). What do you guys think?

[treefrog]

What you requested seems most reasonable, some reps are not very friendly/accommodating; you should try again. :)

PS: By the way just last month Sprint offered me an unlimited family plan for $130, text and a 15% discount and I've only been a customer for 5-6 years. You've been a customer for much longer; they should be on their toes in effort to retain you as a customer :tu:

[jumonjii]

Try ecare.

Seriously.

[deathorglory]

If you already have a retention plan, you are less likely to get a deal.

[some18mybrain]

You're asking for them to give you $159.99 per month services for only $80 a month? That's like a 50% discount. Sorry to rain on the parade, but that does seem like a bit much too me. Just my .02

[jumonjii]

Send your experience to dan@sprint.com and see what they say

[raka]

Try ecare.

Seriously.

meaning email them?

[jumonjii]

Yes, email them.

[chilidogtampa]

before you get mad and leave and go pay more elsewhere do some reading here, something to consider, do you really want BB's? reason being BB service is a premium and it cost more than regular vision, my vision is $10 per line(discounted from $15), I think BB is like $30/line and I think its rare to "lump" it in free since they have to do a kickback to RIM(I think) anyway it is good to know what you want from retentions but if you lay it out in the wrong way you might seem pushy and then you look like "one of those people". anyway do you know what SERO is? read up on that, and about emailing ecare, that can be a quite painless way to do business and I recommend it. good luck.

[kentonese]

before you get mad and leave and go pay more elsewhere do some reading here, something to consider, do you really want BB's? reason being BB service is a premium and it cost more than regular vision, my vision is $10 per line(discounted from $15), I think BB is like $30/line and I think its rare to "lump" it in free since they have to do a kickback to RIM(I think) anyway it is good to know what you want from retentions but if you lay it out in the wrong way you might seem pushy and then you look like "one of those people".
I agree with this, especially the last part. You went into the call with certain upgrades in mind so when you didn't get it, or any cooperation from Sprint, you were (naturally) upset. If you decide to try again, I'd recommend asking what they can offer you instead of telling them what you want.

[fastfix]

Send your experience to dan@sprint.com and see what they say

wth is that?

[NoBS4U]

raka, no disrespect intended, but the grass really isn't greener for plans at AT&T...
Retentions (sic) at Verizon feel like a dust bowl of contempt, but I only had 'em for 9 years, 3 months and a day. Not that I was counting :frustrate

If you plan on any data services, Verizon really does suck the wallet, like a $3 crack hoe :dazed:

good luck

[spazticrecords]

I would have them put you on the $50/1000 AT shared + Free AAP and have them include free 6/7 pm, M2M, PICK3, ROAMING, and BIS on one line for $80 is not unreasonable. The $30 BIS plan includes UNLIMITED, data, BB Push, telenav, texting,. As for the second AAP you would probably have to pay for the BB service but could probably get a discounted if not free PV package. Also, it sounds like you got a couple of bad reps and is one sounds very unprofessional.

[raka]

Folks,

Thanks for all your constructive comments & suggestions.

I will try emailing ecare or Dan@sprint and see where it gets me.

Q: I can do with just PV(with txt) on one of the phones. I don't need the BIS data plan. Is it possible to get PV on a BB-pearl?

I DO need BIS on the 8830. But does it make it more palatable for Sprint?

[some18mybrain]

No, you can not put a regular vision plan on the BB. It has to have at least the $30 BIS plan in order for it to work.

[rebelx]

Must you have a BB? Get another smartphone instead? It might help you negotiate a better price/terms without BB's involved. Good luck!

[Dzalumni]

Sprint offers Retention Plans and deals to people who are valuable to Sprint. What does Sprint mean by valuable, those who pay thier bills on time, how long you have been with Sprint, how often you have called it and how profitable your account is.

True, Sprint is tightening the belt, but is that Sprint's fault, are they truly punishing you? True, you can go to AT&T & or Verizon, but Sprint's plans, not retention plans are cheaper than either AT&T or Verizon, so switching won't necessarily save you money.

When did you last upgrade your phones? True the new member price is way better than existing and this is something that the Cellphone comapnies as a whole need to address to help with Churn.

Part of your issue is adding BIS to both phones and not wanting to pay more that $80.00 a month, plus your AT minutes. The BalckBerry plan ranges from $30 - $69.99 per line. So basically you are asking Spring to only charge you $20.00 a month for you AT minutes.

BlackBerry Data Services
A BlackBerry Data Service Pack is required to complete your BlackBerry purchase. For a limited time, the Unlimited Data Pack is specially priced at $39.99/mo when you buy a Sprint Voice Plan and a 2-year subscription agreement on the same device. Because of this special pricing, no additional discounts apply.

Add Service Monthly Fee Sale Price
Sprint Power VisionSM BlackBerry Pack 1 $30.00
10MB BlackBerry Email and Web 2 $39.99
Unlimited BlackBerry Email and Web $49.99 $39.99
Worldwide BlackBerry® Data Plan 3 $69.99

BlackBerry services are a fixed price set by RIM and billed through Sprint. If you need an email phone and don't want to spend $60.00 a month for BB Service, I suggest looking at a Treo or Mogul. Those you might be able to get unlimited internet for $15.00 per line or $30.00 a month, keeping your plan and budget closer to where you would like it to be and not demanding to much of Sprint.

[raka]

yes, I'm convinced that i've to give up one of the BBs. So here's my new proposal:

1 BB 8830 w/ BIS (text, data, gps) {will pay published prices}
1 Centro w/ PV (text, data) {will pay published prices}
1250 ATM shared
PCS-PCS/6PM NW/LD/Roaming
$80
---
Re: some other questions that were raised:

- age of phones - both over 2 yrs old
- been with sprint for 10 yrs.
- number of times i've called cust service - <1 time per yr. probably 3-4 times total.
- number of times i made late payments in 10 yrs: 0 (ZERO - bill autocharged to CC which has never been rejected)

[Dzalumni]

yes, I'm convinced that i've to give up one of the BBs. So here's my new proposal:

1 BB 8830 w/ BIS (text, data, gps) {will pay published prices}
1 Centro w/ PV (text, data) {will pay published prices}
1250 ATM shared
PCS-PCS/6PM NW/LD/Roaming
$80
---
Re: some other questions that were raised:

- age of phones - both over 2 yrs old
- been with sprint for 10 yrs.
- number of times i've called cust service - <1 time per yr. probably 3-4 times total.
- number of times i made late payments in 10 yrs: 0 (ZERO - bill autocharged to CC which has never been rejected)


Glad to see we could be of assistance, however, I think that you are still to low on your MRC, $100 w/BB and Vision is probably more reasonable, IMO.

For example we have

2500 AT
PCS-PCS
6pm
Line 1- 500 Free Text, Free PV
Line 2 - $8.00 Unlimited Text, Free PV
TEP on Both lines

Monthly total $150.00

If you are realistic in what you want, Sprint will be willing to work with you.

[t0mmyr]

damn this thread has really made me realize what a lucky deal i worked out with sprint.

i have 2 lines, a mogul and a bb pearl.

i pay about 80 a month for 2100 anytime shared minutes, free pv, free text, tep on both lines, and the 30 bb pack is in that total...

of course 80 is my bottom line bill after taxes and all my discounts so if i look at it this way i pay 80-30 bb pack=50-14 tep=36-11 taxes= about 25 a month for 2 lines that have free incoming and everything with 2100 shared minutes is not bad at all

[Scarecrow]

Just for argument, how much are the plans listed above at AT&T and Verizon?

[t0mmyr]

Just for argument, how much are the plans listed above at AT&T and Verizon?

$8,000 a month!
i will never leave sprint even if they do have some crappy employees

[deanwoof]

you will not find a better plan with another carrier.

[raka]

damn this thread has really made me realize what a lucky deal i worked out with sprint.

i have 2 lines, a mogul and a bb pearl.

i pay about 80 a month for 2100 anytime shared minutes, free pv, free text, tep on both lines, and the 30 bb pack is in that total...

of course 80 is my bottom line bill after taxes and all my discounts so if i look at it this way i pay 80-30 bb pack=50-14 tep=36-11 taxes= about 25 a month for 2 lines that have free incoming and everything with 2100 shared minutes is not bad at all

not bad at all??? it's unbelievable frankly! and you probably got free/discounted phones too, i bet. I'll be lucky if I can get a plan 1/2 as good... :(

[corrupt81]

The reason verizon can be so lacking with there retentions is because they're adding what.. 800,000 new customers each quarter? (While sprint is losing that many)

[t0mmyr]

not bad at all??? it's unbelievable frankly! and you probably got free/discounted phones too, i bet. I'll be lucky if I can get a plan 1/2 as good... :(

actually i lost track of how much i spent on the phones cuz i traded them in until i was happy with 2 moguls, then i got $175 rebates on each later, at one point i had paid retail $550 for something so i don't remember i just charged my account and credit cards and its been paid off since then...i made a clean trade for a new pearl for my wife and a new insuranced mogul to my friend so that was free at least no thanks to sprint

[raka]

Folks,

Not impatient, just want to set my own expectations.

I sent a detailed email to dan@sprint Friday morning and received the automated reply immediately. I figure it will take about 3-5 business days to hear back. Does that sound about right?

Does it *mean* anything if it takes longer than normal? Do they sometimes choose to not respond at all?

Thanks!

[MsRandall]

that email is probably really busy now...be patient

[raka]

Got a call from eCare in reply to my letter to Dan@sprint. No love still.

The Rep didn't look like she knew what she was talking about. Didn't know what BIS v/s BES meant. Told me that the cheapest unlimited BB data plan that I could get was $59.99!

After much discussion her best offer was this:

2 phones at published prices
Data plan for 2 phones: $30 (BB) and $15 (PV)

$70 for 1400 ATM

Discount - 10% only on voice plan = $7

Total: $108 (for 1 BB, 1 PV) or $123 (for 2 BBs) + TAXES...

geez!

I asked for a supervisor, but no one was available. She said a supervisor would call me "if they had anything to offer me".

What do I do now? :( :( :(

[Jason Fate]

Got a call from eCare in reply to my letter to Dan@sprint. No love still.

The Rep didn't look like she knew what she was talking about. Didn't know what BIS v/s BES meant. Told me that the cheapest unlimited BB data plan that I could get was $59.99!

After much discussion her best offer was this:

2 phones at published prices
Data plan for 2 phones: $30 (BB) and $15 (PV)

$70 for 1400 ATM

Discount - 10% only on voice plan = $7

Total: $108 (for 1 BB, 1 PV) or $123 (for 2 BBs) + TAXES...

geez!

I asked for a supervisor, but no one was available. She said a supervisor would call me "if they had anything to offer me".

What do I do now? :( :( :(

compare prices with all carriers and make a decision?

[leicabug]

The 1400/$60 plan is a retentions plan so I don't think you can do better there. Discount on BB data plan is always hard to get. The only thing that can be cheaper is the vision plan. It used to be easy to get free vision or vision at half price. But Sprint may be changing its retentions policies, not willing to hand our freebies like before. So in your case it's a difference of $8-15 dollars. The plan Sprint offers to you still compare favorably to most other carriers.

[raka]

compare prices with all carriers and make a decision?

not yet. i'm going to give it another couple of weeks. if nothing materializes, i will go to another carrier where a 10 yr loyalty counts for something.

i cannot believe that sprint would rather let me go, then give me what i'm asking for. from what i've read on this forum, it doesn't seem like i'm asking too much. unless many people lie on this forum about the deals they got? why would anyone do that?

[t0mmyr]

i get my bill paid by sprint every month! the code posted on 4/1/08 worked!


j/k

read my sig to see my plan. im not lieing about it and i think i have one of the best deals that includes 1 bb line in my account.

if u can get them to include pv on the other line for free then the 100 a month would be 85 amonth and i would have to say thats not too bad

[raka]

read my sig to see my plan. im not lieing about it and i think i have one of the best deals that includes 1 bb line in my account.

if u can get them to include pv on the other line for free then the 100 a month would be 85 amonth and i would have to say thats not too bad

would love to see your plan, but I don't see your signature.

yes, I agree. $85 with 1BB & 1PV would be acceptable. provided they include atleast 1000 shared ATM, AAP, PCS-PCS, 6PM NW, in the package.

[leicabug]

read my sig to see my plan. im not lieing about it and i think i have one of the best deals that includes 1 bb line in my account.



One Mogul & one BlackBerry Pearl w/ 2100 Shared Anytime Minutes, TEP, Unlimited Free Incoming Minutes, Sprint Pick 3, Sprint 2 Home, Unlimited Nights & Weekends at 6PM, Mobile 2 Mobile, Nationwide Long Distance & Roaming, Unlimited Texts & Picture Mail, Unlimited PowerVision Data, Unlimited TeleNAV & Sprint TV, Phone as Modem, & Unlimited BlackBerry Service = $77 after taxes, discounts, & credits.

t0mmyr:
You have got a really awesome package but it will be extremely difficult for anyone to duplicate it. Maybe 2 months ago but Sprint has become really tough now.

[KeesAgility]

I'd suggest you contact retentions, they have a 1200/$60 plan available that would drop your cost by another $30 per month. I had them offer it to me as I tried to explain I was looking for a reduced cost per month without dropping to 700 minutes in the family plan.That would bring you closer to your goal.

Good luck.

[t0mmyr]

One Mogul & one BlackBerry Pearl w/ 2100 Shared Anytime Minutes, TEP, Unlimited Free Incoming Minutes, Sprint Pick 3, Sprint 2 Home, Unlimited Nights & Weekends at 6PM, Mobile 2 Mobile, Nationwide Long Distance & Roaming, Unlimited Texts & Picture Mail, Unlimited PowerVision Data, Unlimited TeleNAV & Sprint TV, Phone as Modem, & Unlimited BlackBerry Service = $77 after taxes, discounts, & credits.

t0mmyr:
You have got a really awesome package but it will be extremely difficult for anyone to duplicate it. Maybe 2 months ago but Sprint has become really tough now.

ya i wasnt suggesting anyone to try and replicate it but just take a look what was possible...but fyi, this plan was made for me by executive services about 3 weeks ago. ny first bill should be here the 13th and he assured me it will be 100% accurate and gave me info how to contact him if not.

like i was saying the 1400 shared plan with bb and pv would be very good for 85 a month, and even better if it had free incoming

[raka]

this plan was made for me by executive services about 3 weeks ago.

like i was saying the 1400 shared plan with bb and pv would be very good for 85 a month, and even better if it had free incoming

what is "executive services"? do you have a corporate account with them?

does anyone know if anyone who's self-employed can open a corporate account? Are there advantages?

[t0mmyr]

executive services is the highest level customer service can go....

usually the chain of command is as follows:

regular csr *2
ecare
retentions (account managers)/their supervisors
ecare supervisor
executive services
dan hess



i was told by me ES rep that if he cant make me happy and fix my account no one can cuz he is as high as it goes

[SprintSALES]

what you are asking for is a tad greedy, have fun paying twice as much with hte other companies!

[t0mmyr]

check ur pm.


explain everything if u talk to ES. start with ive been with sprint for 10 years....just be as thorough as u can with them but dont ask for something insane like the first post...i think something reasonable will really get them to help u and they may add bonus stuff on there just for not being too pushy

[leicabug]

check ur pm.


explain everything if u talk to ES. start with ive been with sprint for 10 years....just be as thorough as u can with them but dont ask for something insane like the first post...i think something reasonable will really get them to help u and they may add bonus stuff on there just for not being too pushy

Did you accumulate all your discounts and perks gradually in past 10 years or was it a one-time shot through ES 3 weeks ago?

[t0mmyr]

i had no discounts until 06 when i learned i qualified for a 25% employee discount...then in january 08 i was promised a 10 recurring credit to offset higher taxes, then in februarý08 i changed one phone to blackberry and got a 35 recurring credit to offset the 30 blackberry charge...but all my discounts kept getting knocked off my bills cuz i had sero...so in march 08 ES called me and changed my plans to a 2100 minute shared plan and added a recurring 15 credit to lower the cost of that plan while guaranteeing that all my other discounts would remain and be valid now cuz i was taken off conflicting sero. he told me my bill should be 77-78 every month now depending on and after taxes.

oh and ive only been with sprint/nextel for 4 years but i do pay every bill in full every month.
the OP said hes been with sprint for 10 years

[raka]

explain everything if u talk to ES. start with ive been with sprint for 10 years....just be as thorough as u can with them but dont ask for something insane like the first post...i think something reasonable will really get them to help u and they may add bonus stuff on there just for not being too pushy

i called ES & was not pushy at all - got a similar response. Some a..hole rep has put a nasty comments in my account and they don't want to deal with me any more. I reached an exhaustion point and was willing to sign on to $50/1000ATM, PCS-PCS, 7PM NW, $30 2 BASIC-PV plans IF they gave me 100 SMS on both phones for free. they turned me down (asked extra $10 for SMS).

BUT, I did find out that they will NOT make me sign another contract IF I buy my own phones and I will get the same deal ($50 for 1000ATM, $15 PV or $30 BB).

it's not much, but i've reached the end of the road (like you said, next step is to call the CEO :))

if i'm not in a contract, my options will be wide open 5-6 mnths down the road. i only need to find some cheap phones that i can live with for a few mnths.

i'm closing this thread and actually, this is adios to this forum for me.

Thank you to all those who tried to be helpful.

[leicabug]

Can't believe Sprint has become this tough.

[texasholdem]

Can't believe Sprint has become this tough.

I don't know if this is a systemic problem. Looks like he/she just got into their bad books. Haven't seen many other reports like this. Have you?

[Dan]

Can't believe Sprint has become this tough.

Sprint would not tell the OP that they didn't want to deal with based on one bad note on his account. Their must have been multiple notes on his account, or recordings of his interactions with phone CS or his emails with eCare.

For the OP, sprint doesn't give 100 free texts anymore, but they sometimes give 500 free now (go figure) The normal price for 300 texts per line is $5, the old price of 100, the old $7 or $8 500 plan became $10 for 1000 and 15 gets you unlimited, as before. I hope you are able to find some inexpensive phones on ebay or something and enjoy your time with sprint. Perhaps if you choose to stick around, you will get a rep in a year that wants to deal with you and doesn't consider notes or saved email's or voice recordings as seriously as they are now. Absent that, enjoy the carrier you choose to port to.

[touchandcentro]

After reading several threads on these forums, I decided to take the plunge and get a better deal. My before plan was as follows:

89.99 for 1400 shared minutes 2 lines
PCS-PCS
300 text per line $10
Nights & weekends @ 7p

My 2nd line was out of contract and the first line (9 years w/ sprint) didn't expire until Jan 09. I talked with a retentions rep and told her I wanted a new plan & a pink centro for the 2nd line and mentioned SERO. She offered the $40 for 1000 anytime minutes plus $5 for 500 texts & unlimited power vision. I accepted. She then asked what I would do about the shared line. I told her I was planning on buying an iphone and would be porting my number out. She then pointed out that I was still under contract and I told her that I didn't care about the $200 ETF (which is entirely true). I then asked if she would be willing to give me the HTC touch at the new customer price with the rebates and the same $40 plan. She agreed. So now my plan includes the following

$90 per month for 2 lines with 1000 minutes each
500 text per line
unlimited power vision on each line
nights start at 7p

I may have been able to get more, but that will fit our needs for now, and hopefully I may be able to get another great deal in the future if I need it. I guess I had a combination of luck and preparation on my side. The rep I got was very helpful, and I couldn't do any better that the plan I'm on now with any other carrier. Trust me, I've spent about 2 months looking. Being nice and honest usually helps.

[JStroupe]

i called ES & was not pushy at all - got a similar response. Some a..hole rep has put a nasty comments in my account and they don't want to deal with me any more. I reached an exhaustion point and was willing to sign on to $50/1000ATM, PCS-PCS, 7PM NW, $30 2 BASIC-PV plans IF they gave me 100 SMS on both phones for free. they turned me down (asked extra $10 for SMS).

BUT, I did find out that they will NOT make me sign another contract IF I buy my own phones and I will get the same deal ($50 for 1000ATM, $15 PV or $30 BB).

it's not much, but i've reached the end of the road (like you said, next step is to call the CEO :))

if i'm not in a contract, my options will be wide open 5-6 mnths down the road. i only need to find some cheap phones that i can live with for a few mnths.

i'm closing this thread and actually, this is adios to this forum for me.

Thank you to all those who tried to be helpful.


:haha: Finally, one less customer to help get Sprint out of the red. Look guys, see what cussing at customer service will get ya! :bang:

[jessep28]

I can't blame Sprint. Customers are probably calling them by the hundreds threatening to leave without any intent to on the idea that it's some great big fire sale at Sprint to bribe subscribers to stay onboard.

Honestly, it kind of cracks me up. I hope Sprint tells more people like that to go ahead and switch and see what they really do. They can be Verizon's problem for all I care.

Low balling an offer to see what's the offeree comes back with is nothing new. I have no problem with that. I asked for new subscriber price to renew, Sprint countered with $150 off and I'm happy with that (assuming I accept and renew).

It's all about in the end going into a negotiation with reasonable expectations.

[goodiemob]

I can't blame Sprint. Customers are probably calling them by the hundreds threatening to leave without any intent to on the idea that it's some great big fire sale at Sprint to bribe subscribers to stay onboard.

Honestly, it kind of cracks me up. I hope Sprint tells more people like that to go ahead and switch and see what they really do. They can be Verizon's problem for all I care.

Low balling an offer to see what's the offeree comes back with is nothing new. I have no problem with that. I asked for new subscriber price to renew, Sprint countered with $150 off and I'm happy with that (assuming I accept and renew).

It's all about in the end going into a negotiation with reasonable expectations.i was able to get my DLX for $69.99 last october,been with sprint since 2003.

[skoobz]

You're asking for them to give you $159.99 per month services for only $80 a month? That's like a 50% discount. Sorry to rain on the parade, but that does seem like a bit much too me. Just my .02



exactly. people forget that sprint is a biz just like any other biz, they're supposed to be making money. the company will go broke if every joe blow demanded whatever they feel is "fair" hell, i've been drinking pepsi ever since i was a little kid, that's 20 damn years of loyalty, do i ask pepsi for a 50 percent deal or else i switch to coke? I've been a loyal customer of twc for 15 years, do they ever give me a loyalty discount? hell no, they've been raising rates. so quit yer *****ing and don't let the door hit cha where the good Lord split cha.

[HPLouis]

exactly. people forget that sprint is a biz just like any other biz, they're supposed to be making money. the company will go broke if every joe blow demanded whatever they feel is "fair" hell, i've been drinking pepsi ever since i was a little kid, that's 20 damn years of loyalty, do i ask pepsi for a 50 percent deal or else i switch to coke? I've been a loyal customer of twc for 15 years, do they ever give me a loyalty discount? hell no, they've been raising rates. so quit yer *****ing and don't let the door hit cha where the good Lord split cha.

I've been driving BMW's for years and buying from the same dealership. When I go, I get free loaners and I get cars at invoice pricing, I don't have to haggle. Try doing that as a first time consumer. When I come in for service, the car is gassed up and waiting for me. The average guy driving a 3 series doesn't get that service. I fly alot. When I fly on AA, Delta, or Continental, I get free upgrades and I get to sit in the lounges for free, even though I'm not travelling first class. I've been with American Express for years. Last year, I received a trip that would have usually costs over $5,000 for only $2,000. I'm always getting discounted or even free tickets to shows in NYC from Amex. They send my mother and fiancee free flowers on their birthdays and mother's day. These are just a few examples of successful companies that treat their loyal customers right and the last time I checked, BMW and American Express have no problems running their businesses. USAA gives me great rates because I've been with them for years. They reward my loyalty and USAA is constantly ranked high in polls. All of these companies are running a business and are doing a great job, even though they're giving out discounts.

[twosilk]

I've been driving BMW's for years and buying from the same dealership. When I go, I get free loaners and I get cars at invoice pricing, I don't have to haggle. Try doing that as a first time consumer. When I come in for service, the car is gassed up and waiting for me. The average guy driving a 3 series doesn't get that service. I fly alot. When I fly on AA, Delta, or Continental, I get free upgrades and I get to sit in the lounges for free, even though I'm not travelling first class. I've been with American Express for years. Last year, I received a trip that would have usually costs over $5,000 for only $2,000. I'm always getting discounted or even free tickets to shows in NYC from Amex. They send my mother and fiancee free flowers on their birthdays and mother's day. These are just a few examples of successful companies that treat their loyal customers right and the last time I checked, BMW and American Express have no problems running their businesses. USAA gives me great rates because I've been with them for years. They reward my loyalty and USAA is constantly ranked high in polls. All of these companies are running a business and are doing a great job, even though they're giving out discounts.

herein lies the difference you are not calling in asking for these things they are being given voluntarily correct? even so t be getting all of these perks, you must be spending a lot of money with them sprints problem is customers with sero calling in wanting something else, or the customer that is three months behind wanting something for free. I believe good loyal customers should get perks, but not everybody.

[HPLouis]

herein lies the difference you are not calling in asking for these things they are being given voluntarily correct? even so t be getting all of these perks, you must be spending a lot of money with them sprints problem is customers with sero calling in wanting something else, or the customer that is three months behind wanting something for free. I believe good loyal customers should get perks, but not everybody.

You are correct. I didn't call in and ask for these. They were offered by the companies and I have spent alot of money with Amex, USAA, BMW, etc. I also spend alot of money with Sprint and except for a couple of times in the past year or so, I've never had a problem with them and when I did have a problem, it was cleared up immediately.

About the people with SERO plans and discounts. I can't see how this is unprofitable for Sprint. Maybe I'm not seeing the bigger picture and I wouldn't be insulted if someone showed it to me. They are still getting a check every month from the consumer. Also, Sprint gets advertising. I bet when the people who have SERO plans tell their friends about their plan, the come running to Sprint. That is more people signing up for service.

[ink718]

OP, see if Verizon or ATT&T will show you love. So go and switch.

[twosilk]

You are correct. I didn't call in and ask for these. They were offered by the companies and I have spent alot of money with Amex, USAA, BMW, etc. I also spend alot of money with Sprint and except for a couple of times in the past year or so, I've never had a problem with them and when I did have a problem, it was cleared up immediately.

About the people with SERO plans and discounts. I can't see how this is unprofitable for Sprint. Maybe I'm not seeing the bigger picture and I wouldn't be insulted if someone showed it to me. They are still getting a check every month from the consumer. Also, Sprint gets advertising. I bet when the people who have SERO plans tell their friends about their plan, the come running to Sprint. That is more people signing up for service.

a naked sero plan maybe profitable for sprint but this plan with free nights and weekends at FIVE, fimf and 25% discount and sprint is now paying this customers.

[HPLouis]

a naked sero plan maybe profitable for sprint but this plan with free nights and weekends at FIVE, fimf and 25% discount and sprint is now paying this customers.

You know, I've heard several times through Retentions and even the Sprint store that Sprint monitors these boards and others like HoFo, etc. When I heard that, it makes me wonder if Sprint makes alot of these changes because of what they read here.

[deanwoof]

it wouldn't surprise me that sprint is learning from SU.

reminds me of the Portland Trail Blazers' story this Sprint about the Greg Oden sighting where he was spotted playing pickup basketball at a local 24 Hour Fitness, first reported on a Blazers' fan forum. (yes it is related... somehow!).

Amex probably makes a lot of money off your interest alone :)

[HPLouis]

Amex is a charge card. There is no interest. They make their money from me using the card all of the time. My bills are paid through the card and I use it for everything. They get money from the merchant fees that they charge all of the places that accept the card.

[corrupt81]

I wish Sprint would start cracking down on SERO (starting by actually verifying the email address used) but to be fair, grandfather those in who are already on it.

I am paying pretty much full price on my plan including the full 40 for PAM.. then I see all these people on ALREADY discounted plans (ie, SERO) wanting even more discounts and it just pisses me off Im paying so much more for so much less.

[SDODOM]

It's something wrong with a person getting mad at another because they got a better deal than them. Don't hate people because they want to save as much as they can, where they can (especially w/today's economy). You can either choose to try and get something for "you" that "you" are comfortable with, or pay extra. It's you and your money, and like I said before "to each his own".

What upsets me is when a company doesn't honor it's word. That's bogus!

I don't mind others getting what they can, just as long as it's legal and not hurting anyone.

[The SPCS Guy]

LOL! That RaKa is a funny dude! I seriously don't think he was serious about leaving. If he has been reading these boards and knows about all the other carriers, he is not that dull not to know that he won't be getting ANY consideration for lower prices @ ANY other carrier if he pulled what he did @ Sprint over there!

So if RaKa is serious, he is really going to pitch a ** once he finds out that they'll show him the door if he called and made these insane demands of Verizon or AT&T. He might just not even agree to touch one of their phones, because he'll get no special love if he wants an upgrade, like we get from e-care or retention here @ Sprint.
Want 100 FREE texts from Verizon? TOUGH they don't offer it! In fact, the words CAN I HAVE and FREE in the same sentence @ the other carriers doesn't even exist!
WISH YOU LUCK OVER @ THE COMPETITION Bro.

JE

[corrupt81]

If everyone of us jumped onboaed SERO and STILL wanted even more discounts, we'd pretty much put sprint out of business.

If Im paying full price for PAM (which I think is worth it) and everyone else ony has the "GIVE ME" more for free attitude because they don't want to do it the legit way and actually pay for a service.. of course that bothers me.
Its like working a desk job at 15.00 an hour only to find out the guy next to you, doing the same exact job, is making 20.00 an hour.

Theres nothing wrong with wanting to save some money (I have my 15% state of florida discount) but some people just want too much to the point they're losing sprint money.. and in the long run that ends up hurting the rest of us. Amazing how Verizon is priced so high and yet they keep adding customers by the millions every quarter while sprint keeps losing them.
That in itself should tell you something.

[HPLouis]

If Sprint is going to give them discounts, then they should take as much as they can. These guys aren't stealing from Sprint, they ask and Sprint is giving. Now if they were hacking into the system and adding these on themselves, then that's a problem but they're being given the discounts so I can't hate on them for that.

[stockmanjr]

If Sprint is going to give them discounts, then they should take as much as they can. These guys aren't stealing from Sprint, they ask and Sprint is giving. Now if they were hacking into the system and adding these on themselves, then that's a problem but they're being given the discounts so I can't hate on them for that.

Exactly! Sprint agreed to these terms so why is the consumer to blame? If these terms are losing sprint money why did they agree to them?

[deathorglory]

Because for the longest time, Sprint operated under the "throw money at the problem" attitude. Retention agents and their bosses were more than happy to do just that and make their inflated numbers every month.

That is going away and people aren't happy that they can't get everything for nothing anymore. Maybe those people will leave, maybe they won't. There should be a correcting period of about 6-12 months where the reps and customers at fault will either shut up or leave. Then perhaps we'll see what the real numbers are.

[deviousracing]

i called them up and got myself a pearl for $30 and a fuziq for $50, not that hard, even got a 10% off my bill for being on hold so long, i had to start my 2 years over but i dont mind...

[fcastro]

Its people like corrupt that make the world we live in nasty. Here you are complaining because you aren't lucky enough and or have enough negotiating skills to get extra perks.

Sprint isn't losing money you bone head. If Sprint were losing money with plans like SERO they would axe them asap. Karma is a killer my man...instead of focusing on others getting more perks then you, you should focus on thinking positive things for yourself.

[corrupt81]

People like me make the world nasty? OK There..

I have nothing against with people getting discounts, I have my own state of florida government (15%) discount. My problem is with people who already have HEAVILY discounted plans (SERO) and STILL want more discounts on top of that. When I signed up with Sprint, I signed up for a service that I have no problem paying for. Adding my 15% discount is just a nice bonus, though I never signed up with Sprint even knowing I'd get one in the first place.

As pointed out in plenty of other threads, try going to another carrier and getting the same kind of "perks" you get with Sprint. It's just not going to happen. Verizon is adding customers by the MILLIONS each quarter, while Sprint is constantly losing them. They can't just keep giving away the boat in hopes of stopping it from sinking.

I've said it before and I'll say it again - crack down on SERO already Sprint. There's nothing "negotiating" about lying about an email address and signing up for a service that was meant to be for sprint employees referring friends. And on top of that, some even have the balls to want MORE and MORE out of such an already cheap service? How is that making Sprint money?
To be fair, anyone already signed up for SERO, grandfather them in.. but from now on, they really should start validating the email addresses used when signing up.

As for me, hey.. if you don't like my opinions, then tough. My opinion hardly makes the world a "nasty place". (We've got people like Bush for that.)

[SDODOM]

Expensive service with a lot of customers must mean either "good customer service", "good service" or both! This may be the link to Verizon gaining so many customer's and Sprint losing so many, huh? I am in the midst of porting out my service to T-Mobile. I do have a Mogul, two Treo 700WX's and some Sanyo phone (the one that came out around August of last year) for sale if any one is interested. The Mogul and one of the Treo's are "like new", the other treo is "used", as well as the Sanyo. PM me with an offer if you're interested. I already have offers for the "like new" phone, but I will be taking the highest bidder (sorry if it offends those who don't like to see others make a gain).

[deanwoof]

^ lol take your "business" somewhere else. ebay. this is not the place for you to advertise what is on sale.

as far as people who come here threatening to cancel and porting out, i will say 99% are lying and seeing what other kind of tips they should be asking for. if you don't like what you are paying for, leave. *****ing and moaning isn't going to make the problem go away. only YOU going away will make the problem go away.

and like what others have said, go try this at another carrier and have them laugh at you. i for one am HAPPY that Sprint is no longer giving away the house to "save" customers that have no legitimate reason to cancel except they want cheaper services. This is one of the beauties of Ensemble. No more manipulations! Oorah!

[SDODOM]

****deanwoof****, Just in case you were talking to me, not to toot my own horn, but I am one in a million in almost every aspect of "me". I "am" going over to T-Mobile, paying a little more (just a few dollars) for a little less (1000 less minutes, but my childrens data plans will be better). When I get my new phones, a SideKick LX, two SideKick Slides, and a Samsung T429, I will be calling T-Mobile up to port all of my phones out. I have verified that I will not be charged any ETF's for any of my lines (3 are OOC 5/16, and the other 9/13/09) and have paid my bill in full, so that I would not owe Sprint anything else, and I can be patient and wait for them to send me a refund for the time I paid for that I will not be using. I am sure that it won't be even close to the year that I have waited for them to fix my bill, and if so, it will be worth it. I spend $225/mo (sometimes more) for my service after my 25% discount, which I received a postcard last May stating it would go up to 33%, a measly extra 8% which accounts to about $20 more per month. I would have still been spending at the very least, a little over $200 per month. I have been lied to since before I started my service, or would "mislead" be more appropriate? I have been very patient and polite with everyone that I have worked with at Sprint, even those who were not as nice to me, and I am the customer. Since I have been with Sprint, retentions have given me $10 service credits on 1 - 3 of my lines per month, which sisn't start until last August, as a bandaid for some of the "misleading" that I have encountered. I pay my bill usually before I get it (one time I left $100 because I was promised $19X.XX credit for the difference in my billing of the heavily noted and promised 33% discount) and have "NEVER" had to have my service disc'd for non-pay. Otherwise, I have happily paid for my service every month, even my disputed portions. I was told that they "WILL NOT" honor the 33%, nor my promised credit. I would have never called in to Sprint for the 33%, had Sprint not sent me the postcard stating that I would get it. I would have never expected to get this discount and called month after month, snd sometimes week after week for almost the last year, had they originally, or even mid-way, told me that I would not be getting the discount. I do love to save where I can, but I don't mind paying for what I agree to, otherwise I wouldn't agree to it. I like quality stuff more so than quantity. I love quality service, and I just haven't experienced this from Sprint. I have had a switching of roles in my relationship with Sprint. I have been very patient, upstanding, and courteous towards this company, and this company has been untruthful, rude, and untrusthworthy with me (not to say that a customer should be like that, but better a consumer (a grain of sand on a beach), than a business). And I am not "B" 'ing. Good-Bye! I'm awaiting my new phones from T-Mobile, and am agreeing to pay more. If I can ever save more money with them, or get more services discounted, I will jump on it. If not, I expect to get what I opted for and what they offer to me. :) Bless ya!

[SDODOM]

*****ing and moaning isn't going to make the problem go away. only YOU going away will make the problem go away.


Oh, and when I leave, I am sure that I am not the only person that believes that these problems won't go away, and I am sure that when I go away, that I won't take these problems with me. I am very upstanding, and a blast to be in any type of a relationship with. I am very compassionate, trustworthy, understanding, and patient to name a few attributes. These types of attributes is what make some people think that they can get over on me, or blow me off. This is okay though. When I am through, I am through. It just takes me a little longer to get to that point, giving people the benefit of doubt and all. If you are a Sprint employee. You can PM me your work e-mail address, and I can e-mail you my account info to vouch for my character and my history with Sprint as a customer, this is if you would like to choke off of your own words. I am not trying to sell to this forum, just noting that I have these Sprint phones, which a lot of people like, and will be getting rid of them, since I won't be needing them anylonger. If no one is interested in them, then no one need to respond, huh?

[fcastro]

corrupt you should go back and re-read your thread :deal:...its all about you complaining about other people getting additional perks even though there on SERO. Your remind me of one of those people who cry and whine :weeping: about getting a speed ticket and then wish everyone who speeds got tickets....well if I can't do it why should anyone else...and here you are getting a 15% off your bill...man thats just plain selfish and childish...but have it your way...go hope that other people don't a good deal like yourself.

like I said before live your life and stop whining about what others get and or ask for.

Sprint has been losing millions of customers because of the botched merger with Nextel, that toppled with the fact that sprint has HORRIBLE customer service when you have a problem with your account. I know because I know plenty of people who have told me the nightmares they have gone through and warned me before I started to try SERO. SERO is not a losing deal for sprint...you probably don't know much about the cost of lines etc and that is why you have made such an erogenous statement.

Also you get what you pay for...Verizon is a tier 1 service and Sprint is Tier 5...go figure...

[raka]

:haha: Finally, one less customer to help get Sprint out of the red. Look guys, see what cussing at customer service will get ya! :bang:

Don't be so sure buddy... After Exec Svcs said they would not work with me, I took the advice of the good people on this forum and started investigating SERO.

Thanks :wavey:to the good people for the encouragement :theteam:.

The naysayers can KMA :bang:

Here's what Retentions refused:
2 phones
1250 shared minutes
7pm NW
Unlimited Data
Unlimted Text
I was willing to pay $90 for this plan.

So I just signed up for a new a/c and got 2 free phones and SERO and got a much better deal!! :laughing:

phone1 - SERO 1250 ($50)
phone2 - SERO 500 ($30)

Total $80

PLUS, sold the free phones for a good profit. (Bought used centros elsewhere)

Just had to deal with the whole number porting thing. it was totally worth it.

[Dale]

Try ecare.

Seriously.

eCare seems to be a lot better than Retentions lately. They may be one and the same, or different, but the end customer experience is that eCare seems to care a lot more rather than retentions about retaining customers. Most of my emails going to eCare seem to be handled in a really positive light while my calls to retentions, well, let's say, haven't been really too good!

[DasFox]

CRACKING DOWN ON PEOPLE LIKE YOU!

There is no excuse for CS to talk to a consumer like that!

America has ONE major problem in this country and it's CALLED ---> CUSTOMER SERVICE...

Regardless if a consumer might be taking advantage of someone or not, you don't know this, and even if you have proof you still need to act in a PROFESSIONAL manner!

AMERICA not only Sprint needs to get back to BASICS and LEARN how to run CUSTOMER SERVICE....

Someone that speaks this way on the phone should be FIRED on the SPOT! :(

[texasholdem]

Yep, I agree. SERO rocks. :headbang2

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