By joining our free community you will have access to post topics, communicate privately with other sprint users (PM), download custom made ring tones, use our custom uploader (FOCUS), see LESS forum advertisements, upload photos in your own photo album and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
I had sero under p2k now for just over 2 years. I migrated from p2k to ensamble last month on the 23rd, and spent a week on the phone with sprint to fix all this issues of the migration. I was forced to migrate by telesales when i called to add a line to my account.
I migrated 4 lines, and ended up loosing service for 4 days on the 4 lines. Then after that I migrated 4 more lines on my account. All the lines lost service for another 4 days. Ended up talking to may retentions supervisors who were all very helpful, but it was just time consuming for both me and them trying to basically force and fix all the issues needed to be fixed.
I finally got everything on my account fixed, I have 7 phone lines under sero legitly, and a data card under sero. Because of all my trouble, 2 seperate supervisors within retentions who help correct my account applied a $15 service credit reoccuring until 2010 for 4 of the lines ( the first 4) and the second applied a 20% to the entire account for the lifetime of the account. This was mainly applied because of the length of time it took for my account to be fixed after migration and the time out of service of something not of my own fault. These credits were applied to my account with out me asking for them as it is stupid to ask for a credit on sero. However here is my details.
So in the end:
4 phone lines at $30 minus 20% minus $15 in credits per line. ($7 a line)
3 phone lines at $30 minus 20% in credits per line. ($24 a line)
1 data card at 49.99 minus 20%. ($39 for this line)
Before tax ~ $155.00.
Just wanted to share that even if you have a nightmare on your accout, just talking, spending the time on the phone being civil and genuine you can still get a good result and make it worth the effort to work with the rep to makes things right.
Eyecon82
04-10-2008, 05:28 PM
I had sero under p2k now for just over 2 years. I migrated from p2k to ensamble last month on the 23rd, and spent a week on the phone with sprint to fix all this issues of the migration. I was forced to migrate by telesales when i called to add a line to my account.
I migrated 4 lines, and ended up loosing service for 4 days on the 4 lines. Then after that I migrated 4 more lines on my account. All the lines lost service for another 4 days. Ended up talking to may retentions supervisors who were all very helpful, but it was just time consuming for both me and them trying to basically force and fix all the issues needed to be fixed.
I finally got everything on my account fixed, I have 7 phone lines under sero legitly, and a data card under sero. Because of all my trouble, 2 seperate supervisors within retentions who help correct my account applied a $15 service credit reoccuring until 2010 for 4 of the lines ( the first 4) and the second applied a 20% to the entire account for the lifetime of the account. This was mainly applied because of the length of time it took for my account to be fixed after migration and the time out of service of something not of my own fault. These credits were applied to my account with out me asking for them as it is stupid to ask for a credit on sero. However here is my details.
So in the end:
4 phone lines at $30 minus 20% minus $15 in credits per line. ($7 a line)
3 phone lines at $30 minus 20% in credits per line. ($24 a line)
1 data card at 49.99 minus 20%. ($39 for this line)
Before tax ~ $155.00.
Just wanted to share that even if you have a nightmare on your accout, just talking, spending the time on the phone being civil and genuine you can still get a good result and make it worth the effort to work with the rep to makes things right.
I'm confused on all this p2k and ensemble migrating stuff....how do we know if we are on ensemble? Thanks and I am sorry for the newb question
t0mmyr
04-10-2008, 05:40 PM
I'm just gonna warn you right now. Be prepared to call Sprint again when your next bill arrives... Even if they did put all those discounts on, once your ensemble gets moved into the even newer more strict billing system it will not allow ANY discounts so when u get a bill for $259.99 plus taxes remember I warned you...this happened to me. I had sero, I was on ensemble since 2004, come january 08 new system kicked off all my discounts, called numerous csr and retentions reps for 3 weeks...they made about 17 adjustments and many added recurring discounts. 2 bills (1 after another) later and NOTHING posted. everytime i called they would repeat to me SERO cannot have any discounts added but did see all promised discounts listed.
now some advice. when this happens to u. do not call retentions, call direct to executive services and they will have to come to a solution to get u off sero into a plan as close as possible as u have so that u can receive all the promised discounts and either get ur bill to 155 or less before tax.
youve been warned...please post ur next bill :)
ghostdg
04-10-2008, 09:44 PM
my last bill, which was the first bill on ensamble, was pro-rated at 311.68. This was about a month and 3/4 bill including all the taxes. There was an error on the bill which made it higher as I upgraded a phone and they still charged me the upgrade cost even though I was eligible to upgrade without paying for it. Just called in and had it refunded. Most of these credits weren't applied to the line themselves. I call *2 and ask and they don't see the credits on my lines. I call retentions, and they say it is on the account itself and not the lines. These credits were applied by a retention supervisor while on ensamble after the horrid migration. I can only hope they stick. I get my next bill in a week or so and will update this.
Eyecon82
04-10-2008, 10:35 PM
my transition went as smooth as possible...absolutely no errors
ghostdg
04-10-2008, 10:56 PM
thats good to hear :P i had so much trouble.....
Eyecon82
04-10-2008, 10:59 PM
thats good to hear :P i had so much trouble.....
sorry to hear...fortunately, i've never had any billing errors ever since I joined in 12/06
tomc585
04-11-2008, 06:41 AM
The only issue I had is when they switched the billing system was not being able to log in for about 4 days. After that everything was like it should have been. Just lucky I guess.
Eyecon82
04-11-2008, 09:58 AM
The only issue I had is when they switched the billing system was not being able to log in for about 4 days. After that everything was like it should have been. Just lucky I guess.
everyone has that same issue and they warn you beforehand so i wouldn't really consider that an issue...all system upgrades take some down time
SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.