So long SERO

[t0mmyr]

Goodbye SERO plans of mine (it was great while it lasted and I will always love you)

Welcome back 25% Corporate Discount and promised recurring credits (i missed you all the past 3 months so much)

&
Greetings to a new family plan + perks + additional $15 off :)

ES rules

[SERO.Retentions]

Hey, mind telling us what you recieved?

[bikerich69]

Goodbye SERO plans of mine (it was great while it lasted and I will always love you)

Welcome back 25% Corporate Discount and promised recurring credits (i missed you all the past 3 months so much)

&
Greetings to a new family plan + perks + additional $15 off :)

ES rules

:wow:

:confused: :confused:

[t0mmyr]

Ok, here is what's changed

BEFORE
line 1

SERO 1250 minutes @$49.99 MRC
TEP @$7.00 MRC


line 2

SERO 1250 minutes @$49.99 MRC
TEP @$7.00 MRC
Power Vision Blackberry Plan @$30.00 MRC


= $143.98 + about $10 tax so $155...

Credit's that were promised to me

$10 recurring credit for taxes & surcharges
$35 recurring credit for blackberry pack
25% employee discount ($25.00)


so my bill should have been about $85 a month if all discounts and credits worked, however NONE of my credits or discounts had been being applied ever since January and my bill was over $150 each month....


NOW
line 1

Sprint Power Pack Family 2100 shared minutes @$109.99 MRC
TEP @$7.00 MRC
Unlimited Text Messaging Included
Sprint Unltd Power Vision Pack Included


line 2

Shared Family Minutes Included
Power Vision BlackBerry Plan @$30.00 MRC
TEP @$7.00MRC
Unlimited Text Messaging Included
PCS PICTURE MAIL (i dont even know why its on there as it doesnt work on smartphones but ecare added it free long time ago) Included


=$153.99 + about $10 tax so $165...

& now I was assured my discount will work and all credits will work as promised too

$10 recurring credit to offset taxes & surcharges
$35 recurring credit to offset blackberry plan
NEW $15 recurring credit to offset family plan
25% corporate discount valid ($27.49)


= roughly $77 not knowing how much taxes will now be....

so in the end I get about 400minutes less (my wife and I only use about 700 each so this is more than enough still) but at least I get my bill back to normal, actually a lot less now and everything I've had stays on there...

my ES rep backdated this to my last bill so my next bill will be 100% accurate and won't have any hard to understand pro-rated fees.... he also tried to add 5PM nights and weekends but the code I gave him said it was invalid with my plan so he said he would try to find a code later and if he did he would apply it at no charge, but i really doubt he will work any further on my bill....also my current balance was $176 for this month, ecare supervisor credited back $100 that was promised to me and ES rep credited $40, so now my balance is $35 for March !, I can't wait to see my next bill and make sure everything is good, he gave me his direct extention and rep id number, I also have his supervisors email because i will be complimenting him on the great work he did and good job he did keeping me as a customer because I was about fed-up with all other reps until he called.

what does everyone think?

[t0mmyr]

I just got 6pm nights and weekends thanks to eChat rep! I tried for 5pm but it kept giving errors.


6:44:19 PM System Connected to sprint-ap1.cnxchat.com
6:44:19 PM System Session ID: xxxxxx
6:44:25 PM System Please hold and the next available agent will be with you shortly.
6:44:25 PM System eChat rep has joined this session!
6:44:25 PM System Connected with eChat rep
6:44:25 PM eChat rep Thank you for contacting Sprint. My name is xxx. How may I assist you today?
6:44:51 PM t0mmyr Hi xxx, I had some changes made to my plan today and I was wondering if you could verify that 5PM nights and weekends had been added to both of my lines
6:45:30 PM eChat rep I would be happy to do that for you. For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
6:45:37 PM t0mmyr xxxx
6:47:37 PM t0mmyr hello?
6:48:00 PM eChat rep Tommy, I do see nights and weekends set to start at 7 PM for both lines. I apologize that this change was not made. I can go ahead and fix this for you now if you would like.
6:48:18 PM t0mmyr yes, can you please
6:49:50 PM eChat rep Please allow me a few moments to make these changes.
6:50:36 PM t0mmyr please take your time :) if we get disconnected, could you please call my cellphone at xxx though to verify any changes
6:52:31 PM eChat rep I do apologize, but because of the plan you are using, I am only able to upgrade your night and weekend minutes to begin at 6 PM. Also, I would like to make you aware of the $10/month charge for this.
6:53:47 PM t0mmyr oh no, the executive services rep I had been dealing with said he would include the 5pm nights and weekends at no charge but it gave him an error as well and he said he would continue looking for a code that worked, but i was hoping he did, i just hadn't seen any changed on my account online
6:54:26 PM eChat rep He may still be looking for a code for this for your plan as well or was unsuccessful in his search as I was in mine.
6:54:39 PM t0mmyr is it because i'm on the ensemble system?
6:55:11 PM eChat rep It is because 5 PM for nights and weekends is not offered as a buy-up option on your current plan.
6:55:36 PM t0mmyr darn! and i just moved over to this plan today
6:55:57 PM t0mmyr have you ever given out free incoming minutes to loyal customers?
6:56:21 PM eChat rep I do see a note from Executive Services on your account from today, but it does not mention upgrading your nights and weekends.
6:56:54 PM eChat rep I do apologize, but I am unauthorized to add free incoming minutes to a plan.
6:56:57 PM t0mmyr we spoke about it and he tried entering code BNW0UN5PS, but he said it gave him an error with my plan...his name was xxx
6:57:16 PM eChat rep Was this rep also through our online service?
6:57:36 PM t0mmyr no, this was the ES rep that called me direct after my issues had been escalated twice through ecare
6:57:56 PM eChat rep I'm not sure why he got an error message from that code, it worked just fine for me just now.
6:58:08 PM t0mmyr really??
6:58:41 PM eChat rep One moment, I will add the same code to your other line. However, please be aware that this feature will not go into effect until the beginning of your next billing cycle.
6:59:22 PM t0mmyr no problem! i can wait until then, i really never go over our minutes as it is but having 5pm NW will benefit a happy customer for a long time
6:59:32 PM t0mmyr do you know if it has to be added to each line or just the main shared plan?
7:00:32 PM eChat rep This does have to be added to each line individually. I am still making these changes. I appreciate your patience.
7:01:15 PM t0mmyr Thank you so much. You don't know how much Sprint has came through for me today, I am so happy I decided to stay with Sprint and the customer service today and yesterday has been outstanding.
7:03:52 PM eChat rep Tommy, I apologize, I did receive an error message with that code when trying to save the changes. Your plan will not accept nights and weekends at 5 PM. This is probably the same thing that happened to the representative you spoke with.
7:04:05 PM t0mmyr awwww
7:04:22 PM eChat rep I will go ahead and add free nights and weekends at 6 PM, but you may need to contact Executive Services again to see if someone there can override this code.
7:04:52 PM t0mmyr ok, that will keep me happy, i was so excited though when you said it worked
7:05:02 PM eChat rep Believe me, I was too.
7:05:12 PM eChat rep Again, I apologize for this inconvenience.
7:05:40 PM t0mmyr no problem, so just to confirm this will be effective next bill cycle and included in my plan?
7:07:37 PM eChat rep
Yes. I don't believe you should receive a charge for this "buy-up", but just in case I am going to credit your account the $10.00 to cover the charge. I would contact Executive Services again, though, to see if they can make this change for you or offer something else in its place.
7:08:17 PM t0mmyr
will that be a recurring $10 charge if I am billed? or just a 1 time thing
7:08:43 PM eChat rep
Yes, if it does bill you it would be a recurring charge.
7:09:07 PM t0mmyr
ok great, and I will call Executive Services if my bill is not right, I already have his contact info and everything so thank you very much
7:09:38 PM eChat rep
Are there any further questions I can answer for you tonight, Tommy?
7:09:53 PM t0mmyr
that is all, you've been very helpful thank you.

[ShadowX]

Just goes to show that SERO sometimes isnt the best plan out there. Yes it has great perks but just because its $30 a month doesnt mean it will always work the way you need it to. Great Op glad everything worked out for you.

[t0mmyr]

oh, i forgot to mention that during the whole transition my rep never once asked to extend my contract...i checked online and verified both my lines still expired on 1/31/08. damn its nice to be in a 2yr contract for only 7 months lol. i love sprint

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