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i call sprint last month to cancel my plan. I had a reg famliy plan that had abour two years left on my contract (wich i just renewed)....so i told the guy i did not agree with the new T&C's and i want to cancel with no ETFs...so he canceled my plan waived the ETFs and i opened a SERO!
svt-lightning99
03-25-2008, 03:01 PM
yup I almost did the same thing as you did but I got free incoming on my sero plain too b/c I was almost going to cancell also got a new Q9C haha and they said it couldn't be done if you were still under contract LOL!
djbrich
03-25-2008, 03:21 PM
LOL! you just got to find the right rep and know how to talk to em!
ahfrederick
03-26-2008, 04:40 PM
But what number did you call to get it?
gmfeny
03-27-2008, 08:46 AM
if im in a contract already with a family plan how can I upgrade to a SERO plan without having to pay ETF??? is it possible???
djbrich
03-27-2008, 08:57 AM
But what number did you call to get it?
i got the SERO plan online but i called cust. serv. to cancel my services.
djbrich
03-27-2008, 08:58 AM
if im in a contract already with a family plan how can I upgrade to a SERO plan without having to pay ETF??? is it possible???
i used the the T&C changes that sprint made back in Jan. to cancel, but i dont know if that will still work.
gmfeny
03-27-2008, 12:00 PM
what did u say to them lol I need some coaching on how to talk to these people... can we get into trouble for using those SERO employee email addresses
MissMandie
03-27-2008, 12:01 PM
I tried to cancel my account because of the T&C changes and was told that I couldn't.
djbrich
03-27-2008, 01:00 PM
i just kept it strait to the point and was very professsional...also they guy i talked to was in FL and not India
gmfeny
03-27-2008, 07:01 PM
what should i say to them tho... im 1 year into my 2 year contract and in a family plan with my g/f... is there a way to do it online?
djbrich
03-28-2008, 10:33 AM
i signed up online but i canceled over the phone.
mtwow789
03-30-2008, 04:08 PM
Hi, I have similar situation with you.
Sprint told me that I can cancel my reg plan without ETF and I can get SERO.
The problem is, they didnt tell me that I can keep the phone number.
So, my question for you is, did you keep your number?
ink718
03-30-2008, 05:15 PM
what did u say to them lol I need some coaching on how to talk to these people... can we get into trouble for using those SERO employee email addresses
There has not been any reports of people getting in trouble for using unauthorized Sprint employee e-mail addy's but that you can get your SERO plan taken away perhaps. There are Sprint employees on the board that are willing to let $U members use their e-mail address as a refferal to sign up for SERO.
djbrich
03-31-2008, 08:33 AM
Hi, I have similar situation with you.
Sprint told me that I can cancel my reg plan without ETF and I can get SERO.
The problem is, they didnt tell me that I can keep the phone number.
So, my question for you is, did you keep your number?
nope had to change my number!
jcarlitos
04-04-2008, 10:01 AM
hi djbrich
whats t&c did you use to cancel your contract? i would like to cancel too but am wondering what to say if the rep asks me for reasons? i know the change came up last month? i believe?
thanks
jcarlitos
dothedew
04-04-2008, 10:12 AM
i've had a customer care rep tell me i can cancel without an ETF because of the contract changes, but when i was transferred to cancellations they won't help me citing that i only had untill the february billing cycle do to this without being charged the ETF.
i also had a customer care rep tell me i can "switch" to sero by porting my number into (currently in ensemble) the premier billing system, then porting back to ensemble... when she transferred me to premier, it took them about an hour on the phone to tell me they wouldn't help me.
at this point i'm just about ready to take the ETF to the face, since the bill offset for sero vs my current plan will pretty much negate the fee and then some... i guess $99 for a Q9C isn't bad. just wish i had done it last week when URANG still worked =/
mstacyi
04-11-2008, 11:48 AM
kool. wow! I didn't know that sprint offer this type of discount. I have been with sprint for alittle over 6 years now. my contract is ending in 2/2009. I am considering going to another company because all my friends and families have at&t. however, if I can get the SERO i would love to stay since I just got a mogul without usuing my upgrade discount. I wish I had know about SERO 2 years ago because an employee(friend) did ask me to upgrade and renew my contract with sprint two year ago. I wonder if I can still ask for this SERO discount. and if so, do you guys know if I I can get the SERO or both of my lines or is it just one? and are they 49.00 for each line or is it 49.00 for both line per month.
Because I am already getting all that I can use for my lines with free 500 txt mesg., free power vision, and free picture mail.
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