kgmallory
12-27-2007, 10:30 AM
My wife bought an LX160 for me for Christmas to replace my dying A820, which was on a third line, that I use specifically for work purposes.
Well, she's never bought a phone off of e-bay and forgot to check the ESN before she bought it. She got the phone and I got it on Sunday, only to find not only was it still on someone's account, but that account was still active and functioning. I thought about running up the bill by calling several 900 phone sex numbers, but decided to be nice.
I took it to the Sprint store on Christmas Eve to see if there was anything they could do. I expected the worst, but received the best. I explained to the CSR exactly what had happened. I told her my wife felt really bad because she thought she had bought a $50.00 paper weight. I asked the CSR if there was anything we could do, including a full swap, putting the other phone number onto my old phone.
She took my LX160, and 5 minutes later handed it back to me and said, "Here you go". No activation/switching fee, did not put the other number on my old phone. My new LX160 was setup and functioning perfectly on my account. Now I can take my A820 to the range and shoot it. :headbang2
I was very happy with the service. They were friendly, understanding, and easy to work with. This is one of many positive experiences I've had at my local store (1600 S State, Orem for you Utahns), but by far the best. I thought it worthy of sharing.
Well, she's never bought a phone off of e-bay and forgot to check the ESN before she bought it. She got the phone and I got it on Sunday, only to find not only was it still on someone's account, but that account was still active and functioning. I thought about running up the bill by calling several 900 phone sex numbers, but decided to be nice.
I took it to the Sprint store on Christmas Eve to see if there was anything they could do. I expected the worst, but received the best. I explained to the CSR exactly what had happened. I told her my wife felt really bad because she thought she had bought a $50.00 paper weight. I asked the CSR if there was anything we could do, including a full swap, putting the other phone number onto my old phone.
She took my LX160, and 5 minutes later handed it back to me and said, "Here you go". No activation/switching fee, did not put the other number on my old phone. My new LX160 was setup and functioning perfectly on my account. Now I can take my A820 to the range and shoot it. :headbang2
I was very happy with the service. They were friendly, understanding, and easy to work with. This is one of many positive experiences I've had at my local store (1600 S State, Orem for you Utahns), but by far the best. I thought it worthy of sharing.