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View Full Version : Question about minute overage...

annieb727
12-27-2007, 10:27 AM
Yes...I KNOW it's OUR FAULT for going over. We switched phones, and added some options so our minutes weren't available online.

Then I looked yesterday, and it showed up on my husband's account.

I have two questions about minute overages...

We had to call executive services yesterday (which is not a free call) - do you think sprint would give us credit for THAT call - it was probably 40 minutes long - that's about $18 at the 45c per minute. (of our 141 minutes or $63)?

Then, the lady in retentions yesterday gave us each 100 bonus minutes each month...and it has already shown up on dh's page (mine still isn't visible)...do you think they can allocate some of those overage minutes into our bonus minutes?

Before you go off on me for being responsible for what we use minute wise, I have no problem paying for the minutes - we did go over...it's OUR FAULT. I understand that. I just want to know if they gave us bonus minutes, can we use those for our overage minutes? And also, since 40 minutes were spent to sprint working out an issue, if we can get those taken off, I would be happy...since if I dial *2, I won't be paying for minutes, right?

Thanks as always,
~Annie

Imajika
12-27-2007, 10:51 AM
I've actually had this happen before. A customer had to call us directly (not *2) and I was on the phone with him for about an hour resolving multiple tech support issues he was having on another Sprint phone. When we were done with the call, I connected him to customer care and explained what happened and told them to give him a minute credit. They did it, no questions asked. I would ask whoever you are talking to in retentions to issue a minute credit for the calls you made.
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