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Feb 2007 - purchased a Sanyo M1
Sept 2007 - after 8 replacements of my Sanyo M1 for various issues, sprint sends me a Katana DLX
Dec 2007 - After 3 replacements of the Katana DLX - Sprint offers to send me an LG Muziq as a replacement.
I received the Muziq three days ago - already having issues with it. Bluetooth. Not vibrating. Battery Issues.
I call sprint, and am told by the rep that all my problems are caused by the fact that I download ringers from a 3rd party site. Apparantly the store put a note on my account, because when i had the Katana replaced the 2nd time at the store the tech said that was my problem. Now sprint is telling me that they are not going to replace the LG they sent me. This is completely ridiculous. I have had sprint for over 5 years and have always used my own ringers that I made, and uploaded using Rumkin or the uploader on here.
THIS IS TOTAL CRAP! - Anyone have any input? I am thinking of calling exec services. Just have to track their number down.
laursifer
12-12-2007, 07:04 AM
First, I would try going through eCare. They're a more reasonable bunch. Explain your situation to them and see what they suggest you do. And in the future, don't offer up the juicy little detail that you use 3rd party ringers, or 3rd party anything, on your phone. You're just giving them a quick & easy reason to dismiss any problems you have as self-inflicted, unfortunately.
randomrobbi
12-12-2007, 07:09 AM
First, I would try going through eCare. They're a more reasonable bunch. Explain your situation to them and see what they suggest you do. And in the future, don't offer up the juicy little detail that you use 3rd party ringers, or 3rd party anything, on your phone. You're just giving them a quick & easy reason to dismiss any problems you have as self-inflicted, unfortunately.
The thing is - and i agree with you completely - the sales guy at the store looked at my phone - went into my download folder - and said "you didnt download these from sprint" and apparantly noted that on my account - i never said a word about it - I'm dealing with exec svc now - lets see what they have to say. The stores in my area suck - and for the most part customer service does to. In the past i have never had issues and when i did. they were resolved very quickly and with much less headache. Oh well. i`ll post back.
laursifer
12-12-2007, 07:12 AM
Yeah, keep us updated and good luck!
MsMasterOLove
12-12-2007, 07:28 AM
Man....that sucks......I would try both e-care and also exec. services! Just to see what can be done....from what I have gathered.....your phone(s) are still under fix me policy...if you have insurance....they will only replace three times....GOOD LUCK!!
kizzel32
12-12-2007, 07:37 AM
Maybe it has something to do with the fact that he is on his 12th phone in ten months....:ohcrap:
Matt
12-12-2007, 07:42 AM
They pulled that on me years ago. That was the last straw. Which is why I am not with Sprint anymore.
laursifer
12-12-2007, 07:43 AM
I'm sure it does... I mean, that's A LOT of replacements. I'm surprised they even replaced the M1 8 times. 3 is their limit, I thought. But, that doesn't really excuse refusing to even look at his phone to see what's causing the defects/problems he's having now. Muziq is notoriously a buggy phone... makes me wonder about the M1 though, because that wasn't. Can't understand why 8 in a row needed to be replaced but that's kind of besides the point. Who knows, though. Could be a run of really bad luck! It's not really our place to judge, nor is it for the Sprint employees who are supposed to be helping him. Past incidents & all that.
But, after that many returns, they might have notes on your account that you're "difficult" (a la, Elaine's medical chart on Seinfeld ;))
randomrobbi
12-12-2007, 11:12 AM
But, after that many returns, they might have notes on your account that you're "difficult" (a la, Elaine's medical chart on Seinfeld ;))
No....I am not like Elaine...but that is one of my favorite seinfeld episodes of all time....Sprint seems to be acting like the Soup Nazi to me...only with phones.
"NO PHONE FOR YOU"
Anyways - I HAVE AN UPDATE
Called Exec Svcs - and honestly the lady kinda sucked - told me to take the muziq BACK to the store and have them check it again. Which they already did once and told me it was fine.
So I called *2 back. Switched the Katana i was supposed to send back to sprint as being the phone active on my account. And not 15 mins later after doing so. The screen completely died on it. ( i have horrible luck with phones this year)
So I took it to the store, and they gave me a new in box katana DLX that actually seems to be working fine now. and it even has 1.008SP software on it. YAY!
Afterwards i called sprint to get info about shipping the LG MUZIQ back to them, since their was no return kit when the phone was shipped to me.
And according to two people, one of which is a supervisor. I am not required to send the MUZIQ back. They said if i didn't receive a return kit then i dont need to send it back.
So i have the feeling that I am going to be selling a MUZIQ on e-bay pretty soon. Or just keep it as a backup phone. Not really sure yet.
SO YAY for me....got my katana dlx back, and it seems to be working just fine.
And as far as their replace three times policy for phones, i have never heard of that honestly. But before this year i have not had to have phones replaced ever. The thing with the M1, which i loved mind you, was that they would replace it with a refurb one or a new one a couple of times. And every time, it would freak out and do weird things within 30 days, so i guess the store kept swapping it out for that reason. I'm not really sure, I guess we'll never know why.
I'm just finally glad i got a katana with the correct software on it. Now i dont have to leave Sprint. Plus i might of gotten a free phone out of it. Who knows.
Sorry to ramble, thanks for the input guys. Laur - You Rock!
Penny
12-12-2007, 12:49 PM
Ok, here is my thought. Reset phone to factory settings. See if that helps the problem. If it doesn't then take it to another store witha tech dept. I do not think that they look into your account notes just to put a ticket in to look at a phone.
sde780
12-12-2007, 04:37 PM
They were trying to replace my M-1 with the Muziq, I told them no way, just take a look in the Lg forum, theres many threads about issues with that phone.
Your best bet (considering they said no more replacements) would be to sell the Muziq, and use that money to purchase another phone.
rennyn
12-12-2007, 05:00 PM
That's a ridiculous number of replacements. I've seen people having issues, but really look at it from their standpoint. There's no way you are a profitable customer to them at this point, so they'd probably rather you leave.
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