Dust under the screen

[strongsteve]

It seems there is quite a bit of dust under my screen already. Can this be cleaned out?

[jt5151]

Same problem! On the bottom right hand portion of the screen there's a dust splatter about the size of a fingernail.

[coolj01]

Same problem! On the bottom right hand portion of the screen there's a dust splatter about the size of a fingernail.


anyone else seeing this problem? Is it annoying as in blocking any of the text or is it just noticeable? Im getting my Q tonight and hope this crap doesnt happen to me.

[BrettW]

hmm it seems moto didnt learn there lesson from the Q doh! i hope it doesnt end up like my first Q with a huge black dot of dust under the screen! mine arrives today or tomorrow Xs fingers

[tbakergobuck]

Not good to hear. :td: I was worried about the dust when I saw a few particles after a few months when I got my Q but I tried to not look for it after that. lol

[BrettW]

Not good to hear. :td: I was worried about the dust when I saw a few particles after a few months when I got my Q but I tried to not look for it after that. lol
when are you getting the q9c mr.Q :-)

[tbakergobuck]

when are you getting the q9c mr.Q :-)Who knows with me but for some reason I'm just not feeling the q9c. I did think about using my Q today because I miss her. :hee:

[BrettW]

Who knows with me but for some reason I'm just not feeling the q9c. I did think about using my Q today because I miss her. :hee:
well you know my opinion on the Q, think the reverse on the Q9C IMO

so far i love it the screen is great, that backlight sensor was an added improvement the keyboard is nice to type on (although i wish they would of chosen soft rubber but it will smooth out over time) and the GPS oh the gps, so nice to finally have it on the a pda, something i have wanted for well forever lol

[tbakergobuck]

well you know my opinion on the Q, think the reverse on the Q9C IMO

so far i love it the screen is great, that backlight sensor was an added improvement the keyboard is nice to type on (although i wish they would of chosen soft rubber but it will smooth out over time) and the GPS oh the gps, so nice to finally have it on the a pda, something i have wanted for well forever lolWell it's still early for ya. :hee: When I buy new phones the #1 thing that I like is something different. After using the Q for awhile I just needed a change and I didn't feel that the q9c was that much different.

[BrettW]

Well it's still early for ya. :hee: When I buy new phones the #1 thing that I like is something different. After using the Q for awhile I just needed a change and I didn't feel that the q9c was that much different.
well if i end up not liking it ill give it to the same friend who i gave my Q to, i gave him the Q for his birthday, ill give him the Q9c for christmas lol

but so far the GPS alone has me stuck (until the touch or centro pop out gps)

[coolj01]

well if i end up not liking it ill give it to the same friend who i gave my Q to, i gave him the Q for his birthday, ill give him the Q9c for christmas lol

but so far the GPS alone has me stuck (until the touch or centro pop out gps)

yeah ive had my Q9c for 2 days now and diggin it a lot.

[Supraman23]

yeah ive had my Q9c for 2 days now and diggin it a lot.

i've had my Q9c for about two weeks now and have just started to notice the dust collection under the screen at the bottom right corner. it is not as small a a fingernail like others have reported. it kind of takes up the entire lower corner area from the edge to about where the right softkey ends and the d-pad starts. what I want to know is if sprint will replace the phone, since I have the TEP plan? any advice on how to correct the dust problem would be greatly appreciated.

[RattDawg]

Same problem! On the bottom right hand portion of the screen there's a dust splatter about the size of a fingernail.
Noticed the same thing with mine after only a week. Started out with just a speck or two lower right side but is growing in size quickly. Hope it can by fixed not really wanting to trade it in.

[tbakergobuck]

I made a thread about this with my original Q which I noticed dust under the screen kinda quick but I just tried not to look for it. I had real bad dust issues with my LG 535 and Sprint had no problem replacing it twice. It happened a third time and a rep let me swap it for a comparable phone. Insurance probably helps but I would just be carefull where you put phone. I wonder if it comes through the ear piece holes? I doubt I would let a tech take it apart and clean it out if they even can.

http://www.sprintusers.com/forum/showthread.php?t=124650&highlight=dust+issues

[RattDawg]

I made a thread about this with my original Q which I noticed dust under the screen kinda quick but I just tried not to look for it. I had real bad dust issues with my LG 535 and Sprint had no problem replacing it twice. It happened a third time and a rep let me swap it for a comparable phone. Insurance probably helps but I would just be carefull where you put phone. I wonder if it comes through the ear piece holes? I doubt I would let a tech take it apart and clean it out if they even can.

http://www.sprintusers.com/forum/showthread.php?t=124650&highlight=dust+issues
I was thinking it may be coming through at the wheel or button below it. Bad thing is that if they exchange it ya gotta redo all your progs and configs. Not as easy as it was with dumb phones. lol.

[james2K]

i was considering the Q9c but this thread is making me think otherwise... unless i could find a pouch or something to keep it out of my pocket... like my M1. had major problems with dust on my first and 2nd ones.

[tbakergobuck]

I was thinking it may be coming through at the wheel or button below it. Bad thing is that if they exchange it ya gotta redo all your progs and configs. Not as easy as it was with dumb phones. lol.With my Q It helped to wipe it clean every month to keep it running good which I have a folder on my computer with all my Q stuff. After doing it a few times it doesn't take that long for me.i was considering the Q9c but this thread is making me think otherwise... unless i could find a pouch or something to keep it out of my pocket... like my M1. had major problems with dust on my first and 2nd ones.Yea it sucks that today's phones seem to have more dust issues then phones 5+ yrs ago. I've just learned to not put a magnifying glass up to the display looking for it. lol

I guess we need to ***** and complain about the Q's dust issues like we complained about the battery issues. :thought:

[RattDawg]

That may be the hot tip lol. Still it doesn't effect my opinion of the Q9. It really is an awesome phone. Dust seems to be an issue with most phones today. You're right about that. If it gets too bad Ill exchange it but it would have to really bother me. Not to that point yet...........

[Stin]

I wouldn't put up with a phone that did that, but that's just my opinion. It would drive me crazy. I was debating whether to get this or a Centro, I posted this same question on the Centro boards and none of the users had any problems with dust getting under the screen. Needless to say this swayed my decision.

[tbakergobuck]

I think I would rather deal with a few dust particles under the display then a creaky phone. I had 3 centro's and all of them creaked. I put a business card under the battery cover and helped some.

Now this on the other hand is unacceptable. lol
LG 535
http://i6.photobucket.com/albums/y206/tbaker/DSC02397.jpg

[RattDawg]

Haha! I remember that pic. You sure that's dust under the screen or did you just forget to blow the dust off that pic. :lol: Seriously though the Centro is a good phone but after using the q9 it just wasn't for me. Like I said if it gets noticable Ill just exchange it through the store or the warranty.

[LoDown3]

haha, sadly i don't need the pic since my current and past two look the same now...ah, i do everything (or try to) with my 535, will b so much better with the Q9. i doubt i'll even notice the dust coming from my phone :lol: has any1 ever had sprint clean out a dusty phone? good/bad?

[tool1075]

here's what I did...

http://www.sprintusers.com/forum/showthread.php?p=1637980#post1637980

[chapelhill]

I've been Q9c-ing for just under a month and no dust so far... Ya'll have me skeer'd! Had a brief relationship with the new Razr2 before this, and it had dust under the camera lens FAST!

[jt5151]

As a follow up to my previous post, has anyone successfully put in a warranty claim re the dust issue? At first, the dust was only about a fingernail's size. Now it is seeping up to the middle of the screen! I've only had the phone about 6 weeks! Normally wouldn't really mind, but I dropped $300 on this phone and I would expect better quality.

[madmax2k1]

As a follow up to my previous post, has anyone successfully put in a warranty claim re the dust issue? At first, the dust was only about a fingernail's size. Now it is seeping up to the middle of the screen! I've only had the phone about 6 weeks! Normally wouldn't really mind, but I dropped $300 on this phone and I would expect better quality.

I have the same dust issue with my phone; I'm wondering if the Sprint repair centers can fix it without doing an exchange.

[michaelvanle]

I just got my new Q9c for only a week (had to exchange my old one because the backlight was faulty), and there's already dust under the screen. I put my phone in my pocket most of the day, but I make sure there's no lint in my pocket. It has only been a week :( . I took it to several Sprint Repair centers and they all turned me down. They don't open PDA's blah blah. Insurance wasn't helpful either as this is not "defective" but rather wear/tear....

Sighs. I'm still within my 30 days so I'm gonna keep exchanging phones for now, but with me SOL later on.

I suggest you guys all email Sprint about this dust problem. Hopefully they do a recall or will pay more attention to it so the next batch will be better.

[Tada7474]

Returning mine tomorrow to Best Buy for Dust. I'm noticing it starting more around the lower left hand corner and slowly creeping outward (some reports have it coming from the righ tside). Since I'm returing it, I stuck an exacto knife under the left softkey and found it unsually easy to pull up the screen cover(Slightly). You guys notice that this keeps happening in the lowercorners? Coincidence? Maybe it's comming through the speaker area, but I have a feeling that it's coming from the area around the soft keys.
That looks like were the adhesive is the thinest and could explain why it takes a week to a month to start showing up in the lower corners? AKA dust gets under the softkeys while in your pocket, then by hitting the softkeys it gives a little allowing a slight gap in to the screen which lets the crap in. - Think I'm thinking about this too much

Has anyone had one for over a month without dust now? I wonder if you could find a sleeve for the phone that would lip over the screen slightly.

Motorola and sprint need to get this fixed. The Q9 is great for the $, but we don't want to have to keep returning the thing every couple months?!?

[michaelvanle]

I'd be fine keeping mine, as long as the Sprint Store will clean it every now and then. Problem is no place around here cleans it.

[RattDawg]

I'd be fine keeping mine, as long as the Sprint Store will clean it every now and then. Problem is no place around here cleans it.

Thats the problem I had. No place around here would do anything about it. Even at a Sprint service center. I could have dealt wit a little dust in the corner but it kept growing and growing. Loved the Q9 but the dust was a real bummer. Hope they can resolve it or at least train techs to clean it. Oh well lovin the touch..... :D

[statepkt]

NOOOOOOO....i just found a few particles of dust under my screen

Not enough to bother me, but just enough to piss me off. Oh well if it gets bad enough I will just make Sprint deal with it.

[nasa1303]

i was considering the Q9c but this thread is making me think otherwise... unless i could find a pouch or something to keep it out of my pocket... like my M1. had major problems with dust on my first and 2nd ones.


yea i almost got one and now i am so glad i didn't. i got the touch now.

[LoDown3]

yea i almost got one and now i am so glad i didn't. i got the touch now.

always keep mine in my front left pocket and even in fleece-lined hoody pockets which attract lint because of all the static friction...

not really any dust.

had a screen protector on it too, however it only covered the rectangular display screen. Took it off today to seeeee....

No dust still


:clap:
p.s: i've had my Q9c for about 2.5 weeks now.

[madmax2k1]

always keep mine in my front left pocket and even in fleece-lined hoody pockets which attract lint because of all the static friction...

not really any dust.

had a screen protector on it too, however it only covered the rectangular display screen. Took it off today to seeeee....

No dust still


:clap:
p.s: i've had my Q9c for about 2.5 weeks now.


I wonder if there is a defective batch of Q9c with the dust problem; I have the dust issue and I'm reluctant to exchange the phone only to end up with the same problem. I wonder if anyone was successful in having their dust issue fixed without going through an exchange.

[chilidogtampa]

yea i almost got one and now i am so glad i didn't. i got the touch now.

we have both a touch (wifes) and a Q9 and there is many differences, but the dust is really not that big a deal, certainly overshadowed by these things... speakers/Q, the size/touch, overall coolness/touch, battery life/Q, gps/Q, screensize/touch, touchscreen/touch, full qwerty/Q.... personally I dig the Q, but the touch gets props. with a slim battery the Q is same as the touch(bat life), I do wish the screen was bigger on the Q but i cant get into typing on the touch....I REALLY dig the Q's speakers, you can actually use this as a portable media device w/o headphones and you can make ringers to wake the dead....:headbang2

[strongsteve]

There has got to be a way to blow it out! Certainly you could blow compressed air in whatever hole the dust got in from... right? Has anyone tried this? I have dust over half my screen!

[michaelvanle]

There has got to be a way to blow it out! Certainly you could blow compressed air in whatever hole the dust got in from... right? Has anyone tried this? I have dust over half my screen!

Getting in and getting out are two totally diff things. Imagine one of them piggybanks that hold your coins. You can easily put coins in, but when you try to get them out it's hard.

-----------

I think with the Q9c, it seems like there's the LCD screen and then there's another protective screen on top. So there's a pocket of air in between where the dust lays. It seems like that's what I'm looking at.

[strongsteve]

Perhaps not getting it out but maybe blowing it out of the viewing area of the screen

[NeoteriX]

Someone once posted directions to open the screen yourself for a Q to clean out dust here: http://www.qusers.com/forum/viewtopic.php?t=6747

Unfortunately, it seems the flickr links are jacked up. Does anyone know how to recover them?

[tbakergobuck]

I remember seeing that but I don't feel comfortable trying that. Knowing my luck I would probably get more dust after trying it.

[LoDown3]

There has got to be a way to blow it out! Certainly you could blow compressed air in whatever hole the dust got in from... right? Has anyone tried this? I have dust over half my screen!

u people are making me paranoid!

i keep checking my screen only to see its clear sexy face smiling back at me.
I now have no cover, screen protector, nothing over it. And I just love the look of this phone. That chrome is so slick.
Friend of mine held her Q9M with my 9c and got mad...:lol:

Anyways, i'll try give "dust updates". so far mine's been clean and we're approaching 3weeks

[madmax2k1]

u people are making me paranoid!

i keep checking my screen only to see its clear sexy face smiling back at me.
I now have no cover, screen protector, nothing over it. And I just love the look of this phone. That chrome is so slick.
Friend of mine held her Q9M with my 9c and got mad...:lol:

Anyways, i'll try give "dust updates". so far mine's been clean and we're approaching 3weeks

Do you carry your phone in your pocket? In order to see the dust, you have to look at the screen when it's off at an angle under a neon light or sunlight.

[Bam]

No dust under my screen, but I noticed the light sensor on the front has a bunch of dust.

[tbakergobuck]

No dust under my screen, but I noticed the light sensor on the front has a bunch of dust.I forgot to mention that I had dust in there as well. I would think if it's in there it's a matter of time to get to the display. Also if there is a noticeable amount of dust blocking the sensor I wonder if it will affect the sensor working like it's supposed to?

I would imagine if you have a noticeable amount of dust under the display/sensor and your phone is not to old Sprint should swap it out if they can't get the dust out but just don't go there with a attitude about it. Once they swap it out for the dust, if it happens again then I doubt they can say no to swap it out since they swapped it out before but who knows with Sprint.

I know if I get a q9c again I will probably put a small piece of clear tape on the top of the phone where the opening is. Also I might put a piece over the earpiece and poke some holes in it. I doubt anyone will be able to see it but I'll try to prevent the dust issues as much as I can.

[LoDown3]

^ what are the holes on the top for? think I just noticed them the other day.

Do you carry your phone in your pocket? In order to see the dust, you have to look at the screen when it's off at an angle under a neon light or sunlight.

well listen to that, sounds a little ridiculous. more like looking for dust just to find it. :lol:
But all I know is whenever I see dust(at any angle), I just swipe my thumb across the display and its gone.

sucks if there really are serious dust issues because its such a well-buitl sturdy solid feeling phone in-hand.

[NeoteriX]

The holes in the top are actually for the OEM holster to "clip" into the Q9c.

[tbakergobuck]

^ what are the holes on the top for? think I just noticed them the other day.



well listen to that, sounds a little ridiculous. more like looking for dust just to find it. :lol:
But all I know is whenever I see dust(at any angle), I just swipe my thumb across the display and its gone.

sucks if there really are serious dust issues because its such a well-buitl sturdy solid feeling phone in-hand.There is a similar holes at the top of the Q and I have no idea why they are there. I guess it might help the ear piece sound?:scratch: I tried to not look for the dust but one day I was like what the hell after I tried to rub it off. If my q9c just had a spec or two I think I could have lived with it but it seemed to keep getting worse. I keep thinking about trying another one but don't want to deal with the same dust and soft key issues plus I think I'm just going to wait for the 800w. Hopefully it's just a small batch of q9c's that have the dust/soft key issues. I agree it sucks because the q9c has a great solid feel in hand and is a sleek lookin phone.

http://i6.photobucket.com/albums/y206/tbaker/Q9Cdust.jpg

[LoDown3]

ahh, i see. thanks
There is a similar holes at the top of the Q and I have no idea why they are there. I guess it might help the ear piece sound?:scratch: I tried to not look for the dust but one day I was like what the hell after I tried to rub it off. If my q9c just had a spec or two I think I could have lived with it but it seemed to keep getting worse. I keep thinking about trying another one but don't want to deal with the same dust and soft key issues plus I think I'm just going to wait for the 800w. Hopefully it's just a small batch of q9c's that have the dust/soft key issues. I agree it sucks because the q9c has a great solid feel in hand and is a sleek lookin phone.

http://i6.photobucket.com/albums/y206/tbaker/Q9Cdust.jpg

ooo..damn mine definitely not looking like that. fingers crossed.
making me nervous!

[tbhausen]

The dust is a pain in the ass but I'll keep sending them back until I get one that's not a dust-leaker. At first I was pissed enough over the dust, problems with PRL updates, and problems calling *2 issues to go back to a Touch. But after a week with the Touch (gak! I hate that onscreen keyboard!) I've accepted the Q9c's little quirks and am quite certain the trade-off is a good one. Oh, and did I mention SlingPlayer and YouTube video sucks on the Touch compared to the Q9c???

Todd/Indy

[chapelhill]

Reporting back - Two months and no dust. Sorry to all those that hate me right now, but at least I am happy and able to report that dust-free Q9's are out there.

I am looking inside, and don't see anything that might indicate a certain batch number, but mixed in with a million other numbers are... Q9c H/W Rev 0 & SW C_04.09.01-02P

[tbhausen]

Some guys have all the luck :D

Todd/Indy

[statepkt]

So I am contemplating returning the Q9C for another phone due to the dust issues. Mine now has enough dust to bother me. What should I get?

I was thinking the Touch, but I am put off with the keyboard. I could get another Q and hope for the best....

What have you guys done?

[chapelhill]

So I am contemplating returning the Q9C for another phone due to the dust issues. Mine now has enough dust to bother me. What should I get?

I was thinking the Touch, but I am put off with the keyboard. I could get another Q and hope for the best....

What have you guys done?
I used to use the Samsung i500 (palm) and to be honest, I really miss the speed of writing on the touch pad, but have since gotten used to using a keyboard instead. I think your highest criteria should be whether you prefer typing, or are you willing to use a stylus, which will (in my opinion) soon become your preferred method.

I have, however, read threads about how the Q reigns supreme for video and stereo.

[tbhausen]

I couldn't disagree more. The "keyboard" on the Touch is horrible and that toothpick of a stylus is not fun to use at all. I'd cycle thru Q9c's until you get a good one (there won't be any refurbs in the pipeline for awhile so you may end up with extra accessories for your trouble).

Todd/Indy

[strongsteve]

Mine has severe dust under the screen but its my fourth Q9 and they all got some dust. There is no better phone for right now, however.

[BrettW]

im examining mine under direct light, low light, light, and darkness, and i cant find any dust under my screen so far, mind you my q9c sits unused on my desk due to my pearl.

[tbhausen]

Blasphemy!

[imchas]

I to have just started to notice the dust under my screen, I have had my phone a little over a month, not happy about this, I would think it will just get worse & worse, seems it in the same are that everyone else mentioned.

[recithree]

7 weeks in and now i notice dust in the lower right hand corner of screen.dusty enviroment is a daily occurance for me so i use my 8400 and the q9 stays in the truck.but since my dash gets quite dusty comming off of me,i guess it was still bound to happen.
well,its only distracting if you look at you phone at a angle with the screen off but if it starts getting dust bunnys in there i'm gonna be upset.
whats two years gonna do to it.(i will have moved on before then like alot of you fellow phone addicts)

[Silent Majority]

So someone mentioned about returning their phone because of the dust and getting a new phone. Would this actually work? Would Sprint let you swap it out just because of the dust?

[tbhausen]

If you have TEP and they can't clean it, they should.

Todd/Indy

[adrian2pm]

i just noticed mine have dust under the screen. are the majority of people having this problem? thank god im getting a new one today. will this reset my 30 days trial?

[tbhausen]

No... but wait for the dust to get so bad on the next one that they can't say "no" to an exchange. I'll keep doing this until one of two things happens:

1. I get a dust-free one
2. The next "gotta have" device comes along

Todd/Indy

[adrian2pm]

i just got me a new replacement for my q9 i havent activated it does anyone know a good case that will keep the dust away i wanna buy a case before i activate it.

[bubbatex]

darn it - after less than a week, I have dust now too. But mine is under the upper left hand corner....

[tbakergobuck]

dam sorry bro. I just ordered a Pearl again for something different. I tried it once already but going to try it again. My plan is to use it till the curve or the 800 comes out.

[bubbatex]

I only notice it in bright day light when the screen is off. It is not enough to effect any of my screens - including a white word doc or email. Man, I love this thing - the kb is EXCELLENT! I don't really want to switch - so, I may live with it for another week and then swap it.

Did you try another one? Or did you just move to...well, whatever you are using now! ;)

And I will also have to say I don't like the cover over the screen and the softkeys. This cover seems to scratch very easily - I already have a few little "knicks" in it. I never had a problem with the old one which was nothing but the glass screen.

[tbakergobuck]

Did you try another one? Or did you just move to...well, whatever you are using now! ;)No I didn't try another q9c. I decided I just wanted to try the Pearl again since I really didn't have a problem with the first one. As much as I like the q I just really want something different since I've been using the q on/off for over a year now.

[statepkt]

Anyone tried replacing the OEM screen yet, and blowing out the dust from underneath?

I am about to do this and just wanted some opinions.

[Tada7474]

Ah! I'm on my second Q9 and I have worse dust with this one then the original one. You guys notice that a majority of the complaints state that its happening on the right side of the screen where it looks like contact area of the screen cover to the phone is the thinest. There absolutely must be some form of a defect with the screens seal to the phone.

FYI - According to the sprint store by me, they will not open up smartphones to clean the screens. If you have TEP they will give you a refurbished phone instead. At this point the Moto is so new that I doubt you'll get a refurb.

I plan on trying to hold out as long as possible to see if newer batches of the moto clear this up. Maybe even a refurbed model might have this corrected in the future as well?!?! Wishfully thinking since I think the refurbs are from people returning within their 30 day period because they don't like the phone or they are having software related issues.

Keep this thread alive and anyone with a moto older then 1 month without dust please post!

[tbakergobuck]

Has anyone let Motorola/Sprint know? If so what did they say? You might what to let them know about the dust and soft key threads. Probably won't do any good but at least they will be aware of there design issues.

[bubbatex]

I would think that with all of the units coming back with an issue ("dust under screen") that this has probably moved back to Moto - however, at what percentage does it start to matter is yet another issue!

[tbhausen]

There's a link to a Hellomotoq survey over at everythingq. One of the issues listed on the survey is dust so Moto is aware. Everybody fill it out and let Moto know we don't like this dust issue one bit. I did.

Todd/Indy

[tbakergobuck]

cool thanks. If anything it could help prevent the issue with the next model.

[tbhausen]

Right... everybody, take the survey and PLEASE ***** LOUDLY about the dust.

Todd/Indy

[dibu2007]

I have major dust issues on my Q9c, which is some two months old.

Not having TEP, am I pretty much out of luck and will not be offered a replacement? I am planning to stop by the Sprint Service Center this week but wanted to be more informed...

Thanks!

[bubbatex]

Yes, it may be difficult to get Sprint to do anything - they may tell you to send it back to Moto. I say "may", cuz ya never know until you try. I went ahead and added TEP last week just for this issue. I'll drop it after 6 months once the "newness" has worn off.

[chapelhill]

I couldn't disagree more. The "keyboard" on the Touch is horrible and that toothpick of a stylus is not fun to use at all. I'd cycle thru Q9c's until you get a good one (there won't be any refurbs in the pipeline for awhile so you may end up with extra accessories for your trouble).

Todd/Indy

I guess I should have clarified, that I meant using the stylus for grafiti, and not teeny, tiny clicking on letters on the keyboard. I would surely agree with that, too. But I used to be a whiz writing with a stylus - much more so than typing on a miniature qwerty.

[bubbatex]

Mine is now getting worse - I am going to take it in on Friday for an exchange....

[tbakergobuck]

I decided to come back to a q9c and take my chances with the dust and soft key issues. I wonder if not putting the q9c in your pocket and getting a case will help prevent with the dust issues?

[bubbatex]

I was actually thinking about one of those silicon cases, but I do not believe there are any made for the extended battery. I keep the extended battery on it most of the week.

[executor485]

Even if you have TEP on your phone, wont the Sprint store charge you $50 to replace/exchange the phone. Even if the dust issue is wide spread and known?
I know that my Sprint store here charges for EVERYTHING, even if the phone rep from Sprint tells me they'll do it free. I needed a software update on my A900 that couldnt be done through the phone (some error/sprint problem) and they wanted to charge me $15. Took it to a store 2 hours away (dallas) and they did it on the spot for free.
Also, has anyone noticed that this screen scratches way too easily? My Q was great, it seriously took a fair bit to scratch that screen, this one gets a spec of dust on it, you wipe it off, and you have a perma scratch.

[bubbatex]

Screen scratches - yes! Disappointed in that too. The old Q did not have this problem.

[LoDown3]

mineis still going strong...unless maybe i'm just blind to dust.
i used to have a screen protector on in the first week...now idont and i just slip the phone with nothing on it into my left jeans pocket...
About keys sticking...i hear them clicking but only once did it stick. I just pressed it in very hard for like 5 seconds, then let go and it went away.

try it.

[sprtjnkie]

regarding the charging for stuff, was that a corporate store or a third party? I know some third party stores will charge no matter what it is. If it is corporate, they should do the cleaning no problem if you have TEP. At least that has been my experience.

[executor485]

regarding the charging for stuff, was that a corporate store or a third party? I know some third party stores will charge no matter what it is. If it is corporate, they should do the cleaning no problem if you have TEP. At least that has been my experience.
I honestly cant tell the diff between a corp store and a third party store anymore, at least with the store here. All they do is sell Sprint in the store, nothing else... But yet, when I've tried to get things done there before, they act like they are a 3rd party store (like bestbuy or something). So I'm not quite sure what the deal is with them. I would assume that they are a corp store for the reason thats all they sell, and Sprint phone reps point me there. But again, any time I go in there, its like pulling teeth to get anything done, let alone getting it done at no cost.

[tbhausen]

Use the Sprint website store locator and it will tell you if it's a corporate store.

Todd/Indy

[sprtjnkie]

Well I dropped by my local store today and the tech there had no clue how to go about cleaning it. I got the asst. mgr., who was very nice, but he acted like he had never heard of the issues. They took the phone apart, I could see them do that, but didn't have any idea how to get under the screen. He called another local store that he said has a much bigger dedicated department for repairs and they didn't know how to do it either. He mentioned calling Motorola and see if they could do it. Not really an option as I would guess that Moto would put it back on Sprint, could be wrong.

So, I'm at a loss here. Could try *2 I guess. <shudder at the thought> Anyone locally in Kansas City have any luck either getting it cleaned or swapped out?

[bubbatex]

Wow, there are folks earlier in this thread that have swapped multiple units.... I am going Friday to my local service center...

[sprtjnkie]

yeah, I know. I thought this was a known issue dating back to the original Q. I kinda don't want to switch because my handset works great and I don't want to end up with a refurb. not a huge probem, I was just trying to get it fixed.

[johnny hotsauce]

I'm starting to get some dustage too. One chunk of it was really bad and dead smack in the lower center of the screen. I had to "tap" it to try and get it out of that spot.

[tbakergobuck]

I cut a small piece of scotch tape in 1/2 and put it over the top part of the phone over the holster opening. If anything it will prevent dust from getting in there and you can't really see it. I also put a small piece over the long parts of the ear piece opening but took it off because it looked tacky. I was going to poke holes in the tape if I needed to.

I would take a picture of it but I don't have my camera.

[strongsteve]

I took my Q9c to my local Sprint store and showed them the dust. They cleaned it out for me since I have TEP. However, they scratched up the back of it in the process and I made them replace that part as well. They told me that this dust thing was a common issue and that all Qs will eventually develop this problem.

[Shooter1701]

I took my Q9c to my local Sprint store and showed them the dust. They cleaned it out for me since I have TEP. However, they scratched up the back of it in the process and I made them replace that part as well. They told me that this dust thing was a common issue and that all Qs will eventually develop this problem.

I've been thinking of getting a q for awhile but now with this dust issue I'm not so sure. How bad is the dust with the screen lit up. I know you really can notice it when the screen is off but what about when its on. I can deal with the dust when its not lit, but it would drive me crazy if its lit up.

[sprtjnkie]

I've been thinking of getting a q for awhile but now with this dust issue I'm not so sure. How bad is the dust with the screen lit up. I know you really can notice it when the screen is off but what about when its on. I can deal with the dust when its not lit, but it would drive me crazy if its lit up.

With the light on, it is hardly noticeable but it also dependent on the amount of dust you have I think. As I have picked up more, it is gradually becoming more noticeable. However, the dust is a minor issue when making pros/cons for the phone. The phone itself is excellent, IMO, and not a deal breaker.

I took my Q9c to my local Sprint store and showed them the dust. They cleaned it out for me since I have TEP. However, they scratched up the back of it in the process and I made them replace that part as well. They told me that this dust thing was a common issue and that all Qs will eventually develop this problem.

Where are you located? I went to my local store here in KC and they acted like they had never heard of such a thing and had no clue how to clean it.

[strongsteve]

Plano, Tx - Preston Park store. If you have TEP, they will take off the top layer and clean underneath for free.

[ajskhan]

Right by my house... too bad I don't have TEP :\

[bubbatex]

Is it under the top layer or under the glass? Mine looks to deep to be under that top "clear coat", IMO.

[nspot]

Is the dust problem on that bad? Right now I'm up in the air about either the q9c, IP-830w, or the Mogul. I've already returned a phone once for my renewal, so from what I've read, this next upgrade wouldn't be returnable. Thanks.

[Shooter1701]

Is the dust problem on that bad? Right now I'm up in the air about either the q9c, IP-830w, or the Mogul. I've already returned a phone once for my renewal, so from what I've read, this next upgrade wouldn't be returnable. Thanks.

For what it's worth I currently have the touch right now, and I can't stand not having a real keyboard. It's just my opinion but I couldn't get used to it. Other than that its a great mobile phone just not for me.

[72696]

For what it's worth I currently have the touch right now, and I can't stand not having a real keyboard. It's just my opinion but I couldn't get used to it. Other than that its a great mobile phone just not for me. I have a touch as well love it to death, but the q9c was calling me..it arrived monday and guess what? I have dust lots of it...and I know where its coming in from the right side under the red button. the plastic is not flush so dust flys right in.other than that its a great smartphone....

[72696]

I have a touch as well love it to death, but the q9c was calling me..it arrived monday and guess what? I have dust lots of it...and I know where its coming in from the right side under the red button. the plastic is not flush so dust flys right in.other than that its a great smartphone....

just call sprint. as much as I love the q9c its going back..got a red pearl coming. hope to have better luck with the bb. still have my touch , m1, and mm-9000...as back ups...

[fatboy]

muahahh dustbunnies

[tbakergobuck]

So far so good with my 2nd Q9c. :fingers: I did cut a piece of scotch tape in 1/2 and put it over the opening on the top of the phone. Not sure if it will help prevent the dust from getting under the display but it will stop some from getting in the ear piece. The flash of the camera makes the tape stand out but you really can't even see it.

http://i6.photobucket.com/albums/y206/tbaker/DSC04650.jpg

[jt5151]

Finally exchanged my Q9C for another one today because of the dust issue. It started really nagging me about a month ago and I was angry at dropping $300 on a phone that had this issue. The Sprint rep actually accused me of dropping the phone in sand which pi$$ed me off but they ended up exchanging.

Hopefully the new one won't have the same problem, although I am not holding out much hope. On a side note, it was nice to see the backlight issue fixed on my new Q9c (the portion at the top of the directional pad is actaully illuminated on the new one)

[strongsteve]

I had my phone taken in about a week ago and had the dust cleaned out.. but now I have dust again. :frustrate

[sprtjnkie]

Emailed ecare on Saturday and have a new one on the way. Really don't want to because the handset itself works great with no issues. However the dust is almost over half the screen now. Looked it up and saw the initial credit placed on the line to get it sent out to me. Should be in business in a couple of days. Have to go back and install everything again though. Small price to pay for a new phone. Hope this one works out better. Never had that issue with the old Q.

[madmax2k1]

Emailed ecare on Saturday and have a new one on the way. Really don't want to because the handset itself works great with no issues. However the dust is almost over half the screen now. Looked it up and saw the initial credit placed on the line to get it sent out to me. Should be in business in a couple of days. Have to go back and install everything again though. Small price to pay for a new phone. Hope this one works out better. Never had that issue with the old Q.

I believe it's a design defect that affects most q9c; I hope your replacement won't have this issue but I'm pretty skeptical. The dust seems to be getting through the bottom right corner where the right soft key is located.

[sprtjnkie]

Funny you mentioned that. I knew that is where it started and I have even looked around that area before. But I just looked again and sure enough there is an ever so slight bubbling of the cover. it is pretty obvious now that I have spotted it. lets hope the new one doesn't have that issue.

[chilidogtampa]

so when is somebody tech savy user gonna jump in with a pictorial demo on how to pop this open and clean it ourselves? hopefully w/o leaving evidence of tampering...:cool: could a generous mod offer a SU$$$ reward for some tech to show us this? :lol:

[bubbatex]

I took mine in last week to get it cleaned and the tech broke it. I got a new one. I for one am not gonna try cleaning it myself.

Mine had dust coming in from the top left - not the lower right like most folks. Both of my Q9c's have very flush keys and everything around the top looks fit and tight and all of the keys feel good. So far, after 5 days no dust in the new one!

[ajskhan]

I took mine in last week to get it cleaned and the tech broke it. I got a new one. I for one am not gonna try cleaning it myself.

Mine had dust coming in from the top left - not the lower right like most folks. Both of my Q9c's have very flush keys and everything around the top looks fit and tight and all of the keys feel good. So far, after 5 days no dust in the new one!
Same top left.

[93geometro]

check on ebay I saw a non oem "glass lens repair replacement" for the q9 it says it comes in two parts if somebody breaks theirs trying to take it off

[chilidogtampa]

check on ebay I saw a non oem "glass lens repair replacement" for the q9 it says it comes in two parts if somebody breaks theirs trying to take it off

if you saw it why not share it!!! HERE (http://cgi.ebay.com/GLASS-LENS-REPAIR-REPLACEMENT-FOR-MOTOROLA-Q9M-Q9C-Q-9M_W0QQitemZ220205845209QQihZ012QQcategoryZ50331QQ ssPageNameZWDVWQQrdZ1QQcmdZViewItem) it is!!
thats interesting, so maybe it just peels up? c'mon there has to be a sprint phone tech on the board...

[sprtjnkie]

When I get my new one, I might cut down the side strips of my invisishield to overlap the side to provide a little extra barrier.

[tbakergobuck]

I don't see how some of you know where the dust is coming in from?:scratch: Do you actually see the dust going under the glass?

[sprtjnkie]

you can tell just by the way the dust moves across the screen. starts as a small cluster then as more gets in it moves across. plus I can actaully see where my glass is bubbled just a bit now.

[chilidogtampa]

on mine I cant even see the dust unless in the sun, but it really does look to spread out from the (bottom) corners, im kinda diggin on that ebay screen, adding some red would liven up the front too!

[madmax2k1]

on mine I cant even see the dust unless in the sun, but it really does look to spread out from the (bottom) corners, im kinda diggin on that ebay screen, adding some red would liven up the front too!

I think the red rubber part can be replaced with the white rubber of your sprint Q9c; I really wonder if replacing the window will actually solve the dust issue.

[bubbatex]

chili - I remember seeing someone on another forum just popped their screen off the old Q with an exacto knife. The screen is just held in place with adhesive or two sided tape if I recall correctly. So, it can be replaced.

tbaker - my dust started in a very small area in the upper left corner and I could only see it in the sun light - then it spread and got worse and I started noticing it when I was doing email.

[klmsu19]

i would assume the dust is coming in the earpiece. Its def not coming in around the screen bezel that thing is double sided taped on there. Im not sure not owning the phone anymore but i know it was a problem on the original Q and that sceen bezel looked pretty stuck on there all the way around.

its a shame moto products are suffering this and it hasnt been corrected

[tbhausen]

DON'T try to remove the screen overlay on the Q9c unless you have a replacement!!! The original Q was different... it had a glass screen overlay SEPARATE from the buttons and d-pad. I wrote the tutorial at pdaphone.com and I can assure you, if you try this with the Q9c, you will most likely ruin the overlay since it's plastic and integral with the buttons.

Anyone check cnn.cn to see if theyh have the OEM replacement part yet?

Todd/Indy

[93geometro]

Its def not coming in around the screen bezel that thing is double sided taped on there. when i first got my q9c I had a big chunck of dust get right in the middle of my screen it was very noticable all the time so I got mad and hoped blowing compressed air in the small gap between the screen and chrome trim would get it out and it did! I don't know where it went but if the air can get behind the screen the dust can too imo

[kwazytazz]

i'm starting to see dust particles too, got mine exactly 18 days ago. sucks, i have the invisibleshield and all on it, got it all customized too. and its brand spanking new! i'll wait til its unbearable and email ecare or something..

[Jspired]

I hate to see this thread continue...

I returned my Q9c with major dust under the screen, if only because my original Q had the same issue...

I hope Motorola will take note of all this someday!

[Silent Majority]

What'd you get to replace it?

I hate to see this thread continue...

I returned my Q9c with major dust under the screen, if only because my original Q had the same issue...

I hope Motorola will take note of all this someday!

[Jspired]

What'd you get to replace it?

Right now, I have a BB and a Centro, and like both. Tried the Touch for awhile and it's a great phone, but the lack of a physical keyboard wasn't for me.

[tbakergobuck]

I got the dust again on my 2nd Q9C after just a few weeks so I said f it and swapped it our for a Touch today. I payed $50 for the difference and I was under the 30 days. I tried the Touch before and I returned it for the lack of a real kb. It will be hard not having a kb but I really like the compact size of the Touch. I didn't know this until yesterday but J2k a member on this site said he had dust on front display of his V9m. It sounds like Motorola really needs to address this dust issue on all there phones. :td:

[bubbatex]

One week with my second one and...well...I don't want to type anything for fear I will jinx something! I LOVE this phone!

[tbakergobuck]

The dust on my second Q9c looked almost as the same as my first one (see below). I didn't even bother taking a picture of it on my 2nd Q9c. I even tried to prevent the dust from getting in the top of phone on my 2nd one. Considering how quick the dust issue happened with 2 Q9C's, who knows how bad it would be 4 months from now. If it was just a spec or two of dust then I could maybe live with it. I loved the phone as well but Motorola new they had a dust issue with the 1st Q and still didn't fix it with the Q9C which is unacceptable to me. :td:

http://i6.photobucket.com/albums/y206/tbaker/Q9Cdust.jpg

[Silent Majority]

I'd like to replace my Q9 with something but I have no idea what I'd replace it with. I don't want a treo, I need a full keyboard so no touch, and I've heard bad things about both the Mogul and the Centro. So now I don't know what to do...

[recithree]

last night i was putting on one of those screen protectors and i used a little bit of water on the protector itself because i used to do window tint i knew it would give me time to work the air bubbles out.well, i look at the bottom of screen and it was a dot of water under screen.not all the way against the corner but about 3/8 inch in at the location where alot of us show dust.i'm amazed that a dot of water could be so far in and in the same problem spot as the dust.
ps. the water evaporated in a few minutes,not very air-tite at all.

[strongsteve]

I'd like to replace my Q9 with something but I have no idea what I'd replace it with. I don't want a treo, I need a full keyboard so no touch, and I've heard bad things about both the Mogul and the Centro. So now I don't know what to do...

I feel the same way. I am definitely going to try the Treo 800w!

[bubbatex]

I'd like to replace my Q9 with something but I have no idea what I'd replace it with. I don't want a treo, I need a full keyboard so no touch, and I've heard bad things about both the Mogul and the Centro. So now I don't know what to do...

Other than the Ace or a BB, you will have to wait for the 800.....

[tbakergobuck]

Ace might be nice but it just looks weird to me. I tried a Pearl but just didn't care for the track ball. Another thing I didn't like about the track ball is after time it's get dirty so you have to take apart to clean it. The one thing I don't like about the Palms is how the screen is sunk in. Dust sets along the edges and it's not as easy to clean as a flush screen. I had a centro and even though I have big fingers the keyboard is not that bad. I just couldn't stand that it creaked all over. I know I'm picky. lol

unfortunately last i heard the 800w will be a long wait. Now saying June pushed back from April. usual PalmNot good.

[tbhausen]

I noticed the red and green keys can allow dust to enter when pressed. Here's how:

If you press too close to the "top" of either key (near bottom edge of screen) you'll feel some internal structure under there. The pressure levers the screen overlay up which can cause a small gap to appear along either edge (adjacent to the chrome bezel). When the screen levers up, this increases the internal volume of the phone, meaning the dusty atmosphere wants to enter (momentary pressure differential seeking equilibrium).

I've been careful to press near the bottom (near keyboard) edge of these buttons. No dust in 2nd Q9c and it's been a few weeks now.

HTH,
Todd/Indy

[recithree]

I noticed the red and green keys can allow dust to enter when pressed. Here's how:

If you press too close to the "top" of either key (near bottom edge of screen) you'll feel some internal structure under there. The pressure levers the screen overlay up which can cause a small gap to appear along either edge (adjacent to the chrome bezel). When the screen levers up, this increases the internal volume of the phone, meaning the dusty atmosphere wants to enter (momentary pressure differential seeking equilibrium).

I've been careful to press near the bottom (near keyboard) edge of these buttons. No dust in 2nd Q9c and it's been a few weeks now.

HTH,
Todd/Indy

i can buy that.as i had mentioned somewhere in this thread,i had got a dot of water at the lower right of screen when i used some small amount of water to make my screen protector to slide and give time to adjust.the only place i would of had water is at the crome bezel and i was using pressure to get air bubbles out.this would cause the flexing at the suspected problem spot.

[LoDown3]

alright...some of these theories sound like a stretch, butttt all i know is:
I've had my phone since about january 11th, and its primary location is either a pant pocket or wool jacket or hoody pocket (its my mp3 player) and it is still DUST FREE.

I dont want to ever exchange this one, cuz it seems to b great compared to all the complaints. Its my first and only q9c, and i'm loving it...about time for a master reset though. clean sweep

[madmax2k1]

alright...some of these theories sound like a stretch, butttt all i know is:
I've had my phone since about january 11th, and its primary location is either a pant pocket or wool jacket or hoody pocket (its my mp3 player) and it is still DUST FREE.

I don't want to ever exchange this one, cuz it seems to b great compared to all the complaints. Its my first and only q9c, and i'm loving it...about time for a master reset though. clean sweep

As the previous poster mentioned, the dust is coming through the right soft button area; on my phone I can see the cover is not totally flush over the right soft button area, thus allowing dust to seep through the contact area between the right button and the screen. I think it's either a quality control issue or just a bad design. This is unacceptable for a phone that retails for over $500. Motorola/Sprint should offer a free periodical cleaning of the screen through their service centers, or come up with some kind of long term fix for this problem. Every time I notice the dust I get pissed.:mad::mad:

[Redskins05]

Well I am another q9c owner that has dust under the screen and the more i keep it in my pocket the more dust seems to accumulate. While inspecting the phone i did notice that the gap between the crome accent and the cover seems to be farther apart on the right side (side were dust is accumulating) than the left side.... mind you this isnt a very noticieable difference. I then performed my own unscientific experiment by blowing in that gap on the right side with my mouth against the gap... air was able to get in and was evident by the moister that came in under the phone, but then went away. I then tried the same thing on the left side and was unable to blow any air under the screen. Im just guessing that there is a defect with how the phones were sealed? who knows....What i do know is i can decided to exchange this for another q9c as i love this phone or just swap it outt for the samsung ace?????????

[statepkt]

You can actually just open it up and clean out the dust.....then put a brand new face plate on there.

I bought a new face plate (entire LCD cover to keyboard, and all the way down to the chrome 'trim') and replaced my old one.

I believe that stopped the dust on mine.

[dsutton01]

You can actually just open it up and clean out the dust.....then put a brand new face plate on there.

I bought a new face plate (entire LCD cover to keyboard, and all the way down to the chrome 'trim') and replaced my old one.

I believe that stopped the dust on mine.

Can you tell us where you bought the parts?

[recithree]

Well I am another q9c owner that has dust under the screen and the more i keep it in my pocket the more dust seems to accumulate. While inspecting the phone i did notice that the gap between the crome accent and the cover seems to be farther apart on the right side (side were dust is accumulating) than the left side.... mind you this isnt a very noticieable difference. I then performed my own unscientific experiment by blowing in that gap on the right side with my mouth against the gap... air was able to get in and was evident by the moister that came in under the phone, but then went away. I then tried the same thing on the left side and was unable to blow any air under the screen. Im just guessing that there is a defect with how the phones were sealed? who knows....What i do know is i can decided to exchange this for another q9c as i love this phone or just swap it outt for the samsung ace?????????

i also have the right side a little more bubbled than the left,i have on mine, since getting some water on front, a small water stain where everyone is getting dust,it rolled right under that edge.

[Mashie]

You can actually just open it up and clean out the dust.....then put a brand new face plate on there.

I bought a new face plate (entire LCD cover to keyboard, and all the way down to the chrome 'trim') and replaced my old one.

I believe that stopped the dust on mine.

I would love to know where you got the parts and what your procedure was to remove the cover...

[madmax2k1]

You can order the whole faceplate with keypad from here:

http://www.gsm4world.us/shop/motorola-faceplate-keypad-sprint-p-1358.html

[tbhausen]

I'll be danmed... that's the whole front of the phone. Good find! Now I know what to do if I drop mine or badly scratch my screen.

Todd/Indy

[Tada7474]

http://http://www.gsm4world.us/shop/popup_image.php?pID=1358&osCsid=485851cd5b3793313d93ab7fd0d76fd0

I'll be damned! I'd love to buy one of these, remove the foam, and all a little extra sealent around the screen to make sure theres no leaks. I've been taking compressed air and blowing in the cracks around the screen to ride most of the dust but I was looking for a more permanat solution

How did you access the screws? Thanks for the link by the way!

[recithree]

http://http://www.gsm4world.us/shop/popup_image.php?pID=1358&osCsid=485851cd5b3793313d93ab7fd0d76fd0

I'll be damned! I'd love to buy one of these, remove the foam, and all a little extra sealent around the screen to make sure theres no leaks. I've been taking compressed air and blowing in the cracks around the screen to ride most of the dust but I was looking for a more permanat solution

How did you access the screws? Thanks for the link by the way!

four of the six screws are acessable by taking battery cover off,the top two are acessable by popping up the back above the battery cover using your fingernail (or something scronger if you dont want to break a nail)

[Mashie]

four of the six screws are acessable by taking battery cover off,the top two are acessable by popping up the back above the battery cover using your fingernail (or something scronger if you dont want to break a nail)

Yep it worked perfectly. Here is what I found.

There are 3 screws directly under the battery cover around the edges. There is no screw under the sticker with the IMEI etc..

There is a 2nd cover on the top half of the device, what I did to remove this was gently pry the endges until all 4 corners popped up (using a small jewlers flathead), then with my fingers, I slid the cover toward the top of the device and that removed it. Under that cover was 2 more acrews along the edges.

Once all scres were removed, I genly pried the device apart at the edges, removed the circuit board, then popped the screen out of the front casing. I then used a lint free cloth along with some electronics screen cleaner to wipe the dust off of both the cover and the screen. Repeat the steps to re-assemble and you now have a dust free Q9c.

One note, the screen is held in place with a ribbon cable to the main circuit board, if this comes off, simply pry off the top layer circuit board (it is just plugged into the main board), plug the screen back in and then put the top board back on.

[madmax2k1]

Yep it worked perfectly. Here is what I found.

There are 3 screws directly under the battery cover around the edges. There is no screw under the sticker with the IMEI etc..

There is a 2nd cover on the top half of the device, what I did to remove this was gently pry the endges until all 4 corners popped up (using a small jewlers flathead), then with my fingers, I slid the cover toward the top of the device and that removed it. Under that cover was 2 more acrews along the edges.

Once all scres were removed, I genly pried the device apart at the edges, removed the circuit board, then popped the screen out of the front casing. I then used a lint free cloth along with some electronics screen cleaner to wipe the dust off of both the cover and the screen. Repeat the steps to re-assemble and you now have a dust free Q9c.

One note, the screen is held in place with a ribbon cable to the main circuit board, if this comes off, simply pry off the top layer circuit board (it is just plugged into the main board), plug the screen back in and then put the top board back on.


So it comes apart in 3 pieces? The faceplate/keyboard, the LCD screen, and the circuit board/back housing; is this correct?

Do you have to detach the screen/LCD from the board to get to the faceplate?

[Mashie]

So it comes apart in 3 pieces? The faceplate/keyboard, the LCD screen, and the circuit board/back housing; is this correct?

Do you have to detach the screen/LCD from the board to get to the faceplate?

Yep pretty much 3 pieces like you described.

No you don't have to detach teh screen/lcd however when I was moving it out of the way so I could get to the screen, that is when it came unplugged. If you are careful you can do it without unplugging the screen from the board but if it does come unpluged it is no big deal getting it back together.

The entire process took me about 10 min...

[ed3165]

Where you find the tool small nuff for the screws in the back of the phone?

[madmax2k1]

Where you find the tool small nuff for the screws in the back of the phone?

You need a torx screwdriver; you can find these at hardware/electronic stores.

[statepkt]

Its going to be a T-6 torx, I believe....it was a pain in the butt to find it cause it was such a small size.

I had to buy an entire set to get that size.

By the way I have an extra screen/keypad cover that I bought, if anyone wants to buy it from me.

[Dees_Troy]

I have had my Q9c for about a week now and I already have a few dust particles coming in around the bottom of the screen and more to the left side. I'm a bit disappointed as this is my first smartphone. I keep it in my pocket without any kind of cover for now (waiting on an InvisibleShield complete phone cover in the mail).

Reading over the other posts about taking apart the phone, I started taking a closer look at mine. Once you remove the battery cover, you have 3 of the 5 screws revealed. The other 2 screws are underneath another cover that also covers the camera, flash, and back-side light sensor. This cover slides off just like the battery cover does only in the opposite direction. You slide the battery cover down towards the bottom, so the camera cover slides straight up. The glass that covers the camera & flash is part of this piece.

I plan to try to remove the 5 screws this weekend and take a look at the screen area. At the very least, I'd like to be able to clean the screen area on my own, but maybe I can find a way to seal the screen better to prevent future dust. I'll take detailed pictures of the dis-assembly.

[chilidogtampa]

so is there a consensus yet on what the expected result is of taking the Q9 in to a service center (with TEP) and getting it cleaned? I try to stay out of sprint stores because I get mad and frustrated at the lack of interest once its established that im not buying a phone....

[madmax2k1]

so is there a consensus yet on what the expected result is of taking the Q9 in to a service center (with TEP) and getting it cleaned? I try to stay out of sprint stores because I get mad and frustrated at the lack of interest once its established that im not buying a phone....

I took mine to the sprint service center in Irvine, CA. They cleaned it for free even though I don't have TEP.

The clean-up was not perfect though, I noticed a couple of dust particles in the middle of the screen after I picked up my phone from the service center.

As long as you're under the 1 year warranty period, Sprint should clean the phone for free.

[LoDown3]

Its going to be a T-6 torx, I believe....it was a pain in the butt to find it cause it was such a small size.

I had to buy an entire set to get that size.

By the way I have an extra screen/keypad cover that I bought, if anyone wants to buy it from me.

may b interested...PM info like; how old the cover is and how much, etc.
also, is this a whole cover? or just the front faceplate piece? (keypad and scrreen)

btw, had mine since January, still no dust and I keep it in my pocket, had a screen protector on it for all of 2weeks back in early January....
But i've got a couple nicks/scratches on it from some drops...otherwise its held up very well.

p.s: when u take it apart and put together, do u notice any difference? weaker build, looseness, creaking keys, etc?

[DaRtH CrAtHeN]

I've had my Q9C for over a month now and still no dust under the screen. I wonder what I've done different?

[sitlet]

just found my first bit of dust. got this phone two weeks ago and was worried about dust after reading this thread. I was very careful and made sure to wipe the screen clean a few times a day. today was a sunny day and I noticed some dust on the bottom right of the screen, right next to the back button on the side of the phone. is the dust coming in from the scroll wheel? I also noticed a bit of dust on the light sensor and some dust forming between the keys on the keypad. im really disappointed with this as I love this phone. but I dont have the time to go to the sprint store every 2 weeks to have it cleaned. I had my last phone for almost 2 years and only had a tiny bit of dust after those 2 years. I do keep the phone in my pocket, but there is no dust or lint in my pockets at all. and I don't want to get a belt clip for this huge phone

[johnny hotsauce]

I've had my Q9C for over a month now and still no dust under the screen. I wonder what I've done different?

Might be the invisishield that you have on yours. Did you install it as soon as you got your Q9c or did you wait a little bit?

[Dees_Troy]

Here's a guide for taking apart the Q9c that doesn't look too hard:

http://www.everythingq.com/forum/moto-q-9c/got-dust-taking-apart-the-q9c-19486.html

[johnny hotsauce]

Here's a guide for taking apart the Q9c that doesn't look too hard:

http://www.everythingq.com/forum/moto-q-9c/got-dust-taking-apart-the-q9c-19486.html

Great find, thanks for posting! :tu:

[rebelx]

Would taking it apart void the warranty/TEP?

[NeoteriX]

Would taking it apart void the warranty/TEP?
Certainly. At least insofar as someone can recognize that you have in fact opened it.

[chilidogtampa]

well mine finally had enough dust to make me start to be annoyed right up until it died completely, the replacement which is new not refurb has no dust and im gonna try to keep it cleaner, i have a OEM mogul case and im gonna use that more. has there been any indications of later models being improved?

[jt5151]

Have started getting dust in my second phone after 6 or so weeks. Not bad enough where I feel as though I have to get it replaced but there nonetheless. This second phone has dust coming in from the SD Card slot area as opposed to the bottom right portion on my old phone. However, this second phone looks as though it has dust in the light sensor. As a result, the phone does not light up as much as it should when I am in dark areas. What crappy phone quality.