By joining our free community you will have access to post topics, communicate privately with other sprint users (PM), download custom made ring tones, use our custom uploader (FOCUS), see LESS forum advertisements, upload photos in your own photo album and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
I read the post on Error 67 and have been talking with agent the last couple of days that have basically followed the SOP like in the error 67 FAQ post.
Today after troubleshooting with a tech for a little while, they called some other person and was told to put in a ticket. They said the this is a known issue when having a SERO plan, Switching phones and getting an Error 67.
I just wonder if anybody has heard anything about this?
Is there a direct number to an advance tech or anybody above the 1st tier techs?
thanks.
*phone I'm switching to is a used Razr 2 v9m. Phone calls work fine.
titaniumSS
12-02-2007, 07:12 PM
I had the same problem. Trying to get on the internet right? Just go to you're nearest Sprint Store and have them fix it. Took my store about 10 minutes on the phone with someone. Good luck!
Hemond
12-02-2007, 07:59 PM
Yeah, thats the error you get when trying to access the internet. Tech service had me enter an access code and restart the phone. It worked immediately.
malimal
12-02-2007, 08:16 PM
yeah i have done all that with tech support and it still keeps getting error 67. I will try to take to a store tomorrow.
Imajika
12-03-2007, 03:54 AM
There are a couple of network settings that actually need to be reset and then you will need to update the data profile on the device. Give tech support a call. I work in tier 2 business tech support and if you're still in P2K (whether you're a business account or not), you can give us a call. We're here 24/7. The number is 1-877-654-9111. :)
malimal
12-03-2007, 05:48 AM
There are a couple of network settings that actually need to be reset and then you will need to update the data profile on the device. Give tech support a call. I work in tier 2 business tech support and if you're still in P2K (whether you're a business account or not), you can give us a call. We're here 24/7. The number is 1-877-654-9111. :)
Thanks, calling now.
malimal
12-03-2007, 05:52 AM
Called and was told since its a SERO account i have to get in touch with Employee accounts, which is not open yet. Something about they cannot touch the account or do anything that would affect it financial.
Imajika
12-04-2007, 03:16 AM
Not true, we are allowed to access employee accounts and SERO accounts as long as they are in P2K. Sorry the person you talked to gave you the wrong information. Call us again! :)
Plus, an error 67 has NOTHING to do with anything financial on the account. It's a technical issue, not a billing or plan issue. Sorry you spoke to someone that was so confused...:irked:
SprintUsers.com was created in January 2002 as a resource for users of Sprint PCS products and services to learn about and share information. We have cll phone reviews, Cellular Accessories, Downloads, PDA reviews, Ringtones, all of the latest Sprint PCS news and information, an area where you can find help in creating a ring tone or custom image for you phone, and so much more. The most popular section is the message board where visitors can read and write messages, ask questions, and get advice about their cellular phone from other users.