Vision / Powervision

[DemKR]

My apologies for posting Power vision post in the wrong forum! Feel free to switch it if necessary. Thanks for understanding.

Hello,

i am a SERO user and have a question about vision access. Does it use airtime (i.e. anytime minutes) to use the Web service on your phone? I am not tethering, just using Vision/power vision directly from the phone.

The reason why I am asking is, I got a 10% discount added to my plan this month and for some reason Sprint can't display my anytime minute usage in the account because of the plan change. According to customer service, I used 731 minutes, which is way over the 500--even the pro-rated rate. I was so careful this month to not even remotely come close to going over my minutes so the Powervision is the only thing that I can think of that is causing the excessive airtime usage.

My next question: If it's true that the Powervision is what ate up my minutes, bencause this is the first time and I didn't know, is there any chance that the Billing Dept. will cut me some sort of a break on my next bill?

Thanks for your help.

[sergio15]

Power vision doesn't use your minutes. I don't know what happened to your minutes. By the way, don't mention to any reps that you have a discount on Sero. You're not supposed to have one.

[DemKR]

Thanks for the advice. So, have people experienced Sprint adding up minutes incorrectly? I was assured by the rep that any errors when my bill comes will be credited to my account.

[sergio15]

I've never had that happen to me, but I've only been with them for 7 months. The rep. might have made a mistake and told you the wrong number, or you could've actually went over, or it could be a mistake made by Sprint. I wouldn't be surprised if sprint messed up.

[merc]

Is it possible the rep gave you the total usage (AT+M2M+N/W) rather than just the AT minutes?

[DemKR]

Is it possible the rep gave you the total usage (AT+M2M+N/W) rather than just the AT minutes?

A pleasant thought :) I asked him/her to confirm and a 2nd Rep from e-care confirmed the usage. It just can't be right.

[BrettW]

if any of the minutes are roaming minutes that could be why it can take up to 1-2 billing cycles for roaming airtime to appear on a bill

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