What did I do wrong?

[cruiserandmax]

I signed up for SERO last night using the savings@sprintemi.com email (in both locations). I picked the HTC Touch & the 500 minute plan. I also used the URANG code.

For most of today my order status was being proccessed. I just checked it now and the status is: This order is pending customer notification of order cancellation.

What the heck? I am an existing (9+) year subscriber in a contract that expires Jan 1, 2008. But that shouldn't have anything to do with my SERO order because I was ordering a new line of service (I didn't try to port my current number or anything!)...

Has anyone else gotten this?

[Treo Musketeer]

I have read the main SERO thread and seen where this has happened to other current Sprint customers. I think the problem originates when the SERO phone attempts to create a new account, when you already have an existing account (a Sprint no-no). They should contact you and let you know what happened. If they don't try as an existing customer to add the SERO plan (there are buttons within the order process that allow you to identify yourself as an existing customer). This way your account is paired with the new phone and you don't have the problem.

[cruiserandmax]

Maybe I missed the buttons during ordering that inidcated I wanted to add a line to an existing acct... I guess I'll wait a bit to see if they try and contact me, and if not just re-sign up and hit all the right buttons. I don't want to miss out on the SERO deal w/unlimited text..

Thanks for the info!

[titaniumSS]

When I went through the steps today it asked if I wanted to open a new line or upgrade when I selected the phone after picking the SERO 500 plan. Not sure if there is anything anybody else is seeing?

[cruiserandmax]

When I went through the steps today it asked if I wanted to open a new line or upgrade when I selected the phone after picking the SERO 500 plan. Not sure if there is anything anybody else is seeing?

That's exactly wat I saw... I picked new line. Then they canceled it... Damn!!!

[liglyrichbich]

cruiserandmax
That's exactly wat I saw... I picked new line. Then they canceled it... Damn!!!


What did I do wrong?
I signed up for SERO last night using the savings@sprintemi.com email (in both locations). I picked the HTC Touch & the 500 minute plan. I also used the URANG code.

For most of today my order status was being proccessed. I just checked it now and the status is: This order is pending customer notification of order cancellation.

What the heck? I am an existing (9+) year subscriber in a contract that expires Jan 1, 2008. But that shouldn't have anything to do with my SERO order because I was ordering a new line of service (I didn't try to port my current number or anything!)...

Has anyone else gotten this?[/QUOTE]


Treo Musketeer
I have read the main SERO thread and seen where this has happened to other current Sprint customers. I think the problem originates when the SERO phone attempts to create a new account, when you already have an existing account (a Sprint no-no). They should contact you and let you know what happened. If they don't try as an existing customer to add the SERO plan (there are buttons within the order process that allow you to identify yourself as an existing customer). This way your account is paired with the new phone and you don't have the problem.

cruiserandmax Maybe I missed the buttons during ordering that inidcated I wanted to add a line to an existing acct... I guess I'll wait a bit to see if they try and contact me, and if not just re-sign up and hit all the right buttons. I don't want to miss out on the SERO deal w/unlimited text..

Thanks for the info!

titaniumSS When I went through the steps today it asked if I wanted to open a new line or upgrade when I selected the phone after picking the SERO 500 plan. Not sure if there is anything anybody else is seeing?

LRB:

I don't know if those buttons have any bearing with whether or not you are a current customer trying to add a new line of service since the only sticky I know and I see here is NO MIGRATION FROM EXISTING LINE OF SERVICE which I take as a contract still in force. I have done both and I wouldn't stop trying until I get an approval, a confirmation and a receipt with an order number I use to refer to when following-up for a tracking number. But since it was brought up and for everyone's information, when you click the button that sez: Add to an Existing Account which I take as the device or any other accessories being purchased, it leads you to the page: HOW SERO WORKS (See Below)

Already a Customer?

* Check Order Status
* Get Great Accessories
* Add to an Existing Account

How SERO Works

Due to the deep discounts Sprint offers through our employees, the following SERO program policies apply:

* During checkout, you will need to provide the valid Sprint employee email address of the Sprint employee who referred you to SERO
* Standard consumer credit check and two year contract terms apply
* SERO is an exclusive offer through www.sprint.com/sero or by calling 1-888-882-4030 - SERO is not available through Sprint Retail stores or other sales channels
* Available to new Sprint customers or existing Sprint customers adding a new line of service (not available for migration from an existing line of service)
* SERO is not available in all markets

Adding to an Existing Sprint Account

The SERO program is open to current Sprint customers that are activating a new line of service. Please note that due to the exclusive plans and discounts involved, Sprint is only able to add a SERO purchase to an existing SERO account. If you have an existing non-SERO Sprint account, a new Sprint account will be created for this discounted SERO line of service. We apologize for the inconvenience this may cause, but hope you will appreciate the deep monthly discounts this allows us to provide to you. For new SERO accounts, you may proceed through this online store or call 1-888-882-4030. If you would like to add a new line to your existing SERO account, you can do so through a SERO phone rep at 1-888-882-4030.

[liglyrichbich]

I signed up for SERO last night using the savings@sprintemi.com email (in both locations). I picked the HTC Touch & the 500 minute plan. I also used the URANG code.

For most of today my order status was being proccessed. I just checked it now and the status is: This order is pending customer notification of order cancellation.

What the heck? I am an existing (9+) year subscriber in a contract that expires Jan 1, 2008. But that shouldn't have anything to do with my SERO order because I was ordering a new line of service (I didn't try to port my current number or anything!)...

Has anyone else gotten this?

It would be advisable to read older postings before posing any questions because it gets too redundant. This is not an isolated incident, most people have gone through this. As long as you got an online approval, an order confirmation and a receipt with your order number, you should be fine. Don't succumb to the SERO HIGH ANXIETY ATTACK...! Too early in the game for that...If you'd like to do a follow-up on your order, refer to your order number starting with ai-aifc-xxxxxxxxx and make it sound like you're only calling to see if your order #.............. has generated a tracking number and with whose carrier. Don't volunteer anything else, we don't want to open a can of worms. If they have some unresolved issues re: your order, you'd hear it from them, if there is none, all you have to do is sit tight, relax, check your email or listen to your PCS ring for any othe development. No snag? You'd get an email advising you of shipment with the tracking number... I'd only panic and start calling if there hasn't been any correspondence via email or phone after a week...:scare: LRB

[liglyrichbich]

That's exactly wat I saw... I picked new line. Then they canceled it... Damn!!!



It would be advisable to read older postings before posing any questions because it gets too redundant. This is not an isolated incident, most people have gone through this. As long as you got an online approval, an order confirmation and a receipt with your order number, you should be fine. Don't succumb to the SERO HIGH ANXIETY ATTACK...! Too early in the game for that...If you'd like to do a follow-up on your order, refer to your order number starting with ai-aifc-xxxxxxxxx and make it sound like you're only calling to see if your order #.............. has generated a tracking number and with whose carrier. Don't volunteer anything else, we don't want to open a can of worms. If they have some unresolved issues re: your order, you'd hear it from them, if there is none, all you have to do is sit tight, relax, check your email or listen to your PCS ring for any othe development. No snag? You'd get an email advising you of shipment with the tracking number... I'd only panic and start calling if there hasn't been any correspondence via email or phone after a week...:scare: LRB

[Treo Musketeer]

cruiserandmax





For most of today my order status was being proccessed. I just checked it now and the status is: This order is pending customer notification of order cancellation.

What the heck? I am an existing (9+) year subscriber in a contract that expires Jan 1, 2008. But that shouldn't have anything to do with my SERO order because I was ordering a new line of service (I didn't try to port my current number or anything!)...

Has anyone else gotten this?






LRB:

I don't know if those buttons have any bearing with whether or not you are a current customer trying to add a new line of service since the only sticky I know and I see here is NO MIGRATION FROM EXISTING LINE OF SERVICE which I take as a contract still in force. I have done both and I wouldn't stop trying until I get an approval, a confirmation and a receipt with an order number I use to refer to when following-up for a tracking number. But since it was brought up and for everyone's information, when you click the button that sez: Add to an Existing Account which I take as the device or any other accessories being purchased, it leads you to the page: HOW SERO WORKS (See Below)

Already a Customer?

* Check Order Status
* Get Great Accessories
* Add to an Existing Account

How SERO Works

Due to the deep discounts Sprint offers through our employees, the following SERO program policies apply:

* During checkout, you will need to provide the valid Sprint employee email address of the Sprint employee who referred you to SERO
* Standard consumer credit check and two year contract terms apply
* SERO is an exclusive offer through www.sprint.com/sero or by calling 1-888-882-4030 - SERO is not available through Sprint Retail stores or other sales channels
* Available to new Sprint customers or existing Sprint customers adding a new line of service (not available for migration from an existing line of service)
* SERO is not available in all markets

Adding to an Existing Sprint Account

The SERO program is open to current Sprint customers that are activating a new line of service. Please note that due to the exclusive plans and discounts involved, Sprint is only able to add a SERO purchase to an existing SERO account. If you have an existing non-SERO Sprint account, a new Sprint account will be created for this discounted SERO line of service. We apologize for the inconvenience this may cause, but hope you will appreciate the deep monthly discounts this allows us to provide to you. For new SERO accounts, you may proceed through this online store or call 1-888-882-4030. If you would like to add a new line to your existing SERO account, you can do so through a SERO phone rep at 1-888-882-4030.[/QUOTE]


LRB is wise in the Jedi SERO world. I agree that you shouldn't give up the fight for SERO, regardless of the reason they cancelled the order. However, I would point out that there is often more to buttons on websites then simply the page it brings you to. There are things that happen in the background. My observation of this thread has shown at least three people that had their order cancelled. All three were existing customers and did not use the existing customer/update button. Two of them later posted stating that they received a call or email stating that they weren't allowed to have more then one account open with Sprint (under the same name). The third never posted the outcome. A fourth person mentioned using the existing customer/update button and having his existing phone numbers accidently migrated to his new SERO phone (NOTE: as reflected in his post, this was not supposed to happen and it appears that Sprint has fixed whatever caused that). My point was that I think this was likely the problem, that ordering the new phone created a second account in your name. I could be wrong. If I'm right though, you wouldn't necessarily have to spend hours talking with Sprint on the phone, but could rather just do as I suggested, which is to ensure that there are no issues (such as the order being charged anyway, or issues with your creidt, etc.), and once satisfied try re-ordering using the existing customer/update button. Thanks.

Stu

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