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View Full Version : Will porting into non-covered area cancel SERO plan?


illflux
11-19-2007, 09:55 AM
I have been using a number with a 309 area code with Verizon Wireless for a few years now. My VZW contract was soon to expire, so about a month ago I signed up with Sprint with a SERO plan. However, when signing up for my SERO plan, I was told that SERO is not available in my area (all the stores around here are resellers, not actual company stores), so they signed me up on SERO using a 312 area code (Chicago, where SERO is available).

Now that my VZW contract is over, I am wanting to port over to the 309 number, but I was wanting to know if anybody could tell me with any certainty whether this would automatically cancel my SERO plan since SERO's not available in the 309 area code?

I've called CS about this a few times - one person told me it would for sure cancel my SERO eligibility, another person said it should work with no problems, and a third told me that they couldn't know for sure what would happen until they actually did it (at which point it would be too late if it *doesn't* work). Those responses are kind of all over the map. I've found the best way to get a relative amount of assurance with an issue is to call CS at least a half a dozen times about the same thing and average out the responses you get, since I never feel very confident that the CS person I just talked to knew what they were talking about.

Any assistance anybody could provide would be greatly appreciated!


gcc5582
11-20-2007, 12:12 AM
SERO is not available in a non SPrint market

illflux
11-20-2007, 08:25 AM
Just to follow up for anybody that might read this in the future, I finally got through to a person in the Porting dept. that gave me at least some sense that they knew what they were talking about (he wasn't really too familiar with SERO, but seemed to at least know enough about porting). He said that the system does check things like compatibility with existing services when a number is being ported, and that I would most definitely drop out of the SERO plan if switched. I wasn't clear on how that would happen (i.e. - will the port go through ok and the plan just gets dropped automatically, or upon attempting the port, they get a message saying the customer needs to switch to a different plan).

Anyway, I decided to keep my new (SERO-eligible) number. I figure with everybody I talk to on some free long-distance plan or another, it doesn't really matter what area code my number is in.

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